I've been coming to this laundromat for years, and watching it fall apart has been incredibly…read morefrustrating. The owner should be embarrassed by the condition of this place.
Machine after machine is broken, yet the prices keep going up. How does that make any sense? Customers are expected to pay more while the equipment barely works. I've had to wash the same load multiple times because the machines didn't clean my clothes properly. Nobody should have to pay twice because the laundromat can't maintain its equipment.
The worst part is that this isn't a new problem. These issues have been going on for a long time, and nothing gets fixed. It feels like the owner has completely given up on this location. For a laundromat that's open 24 hours and sits in a great location, the lack of care is unbelievable.
Stop raising prices and start fixing the machines. Customers have been supporting this business for years, and this is what we get in return? Broken equipment, wasted money, and constant frustration.
Do better. Right now, this place is a perfect example of how to run a once-good business into the ground. Fix the damn place. Give a shit about your business.
Update:
I appreciate the response, but I'm not reviewing your other 17 laundromats. I'm reviewing this location.
As a concerned customer, my frustration comes from the fact that I actually want this laundromat to do well. This location is more convenient than most others in the area and, in my experience, feels safer than many alternatives. That's one of the reasons I've continued coming back over the years despite the ongoing issues.
You can say your machines are 95% operational, that mechanics come multiple times a week, and that you're investing in improvements, but as a customer, that's simply not what I've experienced. I don't come here every week--I come once in a blue moon--and every time I return, I see many of the same issues. Broken machines, out-of-order signs, and equipment that doesn't perform as it should.
What frustrates me is the disconnect between what you're describing and what customers actually see when they walk through the door. If this location is receiving constant maintenance and investment, it certainly isn't obvious from the customer side.
I don't care how many stores you own. I care about the one I'm standing in. As a longtime customer, I can honestly say this location has declined over the years, and that's what my review reflects.
If improvements are being made, that's great. But customers judge a laundromat by results, not promises. When I have to rewash clothes because a machine didn't do its job, or when I repeatedly find machines out of service months apart, it's hard to believe things are improving.
This review wasn't written because I want to tear the business down. It was written because I'm disappointed. This laundromat has a great location, is open 24 hours, and has the potential to be one of the better options around. As a customer who would like to continue using it, I hope the changes you're talking about actually happen, because the condition of this location does not currently reflect the level of care described in your response.