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    T-Mobile

    2.8 (22 reviews)
    Open 10:00 am - 8:00 pm

    T-Mobile Photos

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    3 years ago

    Helpful 4
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    Love this 3
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    25 days ago

    Helpful 0
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    Photo of Sandy L.
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    2 years ago

    Benny was amazing! I came to upgrade and he made the process extremely smooth! I recommend everyone getting a representative like him!

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    3 years ago

    Helpful 1
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    4 years ago

    Helpful 0
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    2 years ago

    Helpful 1
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    2 years ago

    Trying to get the workers to help you is like pulling teeth. Wish they were a bit nicer when looking for help

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    9 years ago

    Helpful 1
    Thanks 1
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    4 years ago

    Helpful 0
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    9 years ago

    Helpful 0
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    4 years ago

    Helpful 0
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    4 years ago

    Helpful 0
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    11 years ago

    Helpful 2
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    7 years ago

    Helpful 0
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    Photo of Digital B.
    25
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    11 years ago

    Helpful 1
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    Photo of Jeff S.
    304
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    8 years ago

    Helpful 0
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    7 years ago

    Helpful 0
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    9 years ago

    Helpful 0
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    8 years ago

    Helpful 1
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    12 years ago

    Helpful 0
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    9 years ago

    Helpful 0
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    11 years ago

    I was so upset and Alex was very helpful & handsome.. he had me in and out with my new phone!!! thanks Alex

    Helpful 1
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    T-Mobile

    T-Mobile

    (11 reviews)

    Every time I come to this store I am never disappointed. They have great customer service, are…read moreknowledgeable on process and stay up to date on market trends. Some places only want to talk to you if you are buying something and don't want to deal with customer requests. I always feel welcomed and taken care of no matter how complicated the request.

    I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

    T-Mobile - mobilephones - Updated May 2026

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