Mobile are a necessity today but we all wonder why the prices do not go down and they have to be replaced more often then we want to. This location is always busy, and it's like buying a car in terms of how long it takes to complete a phone purchase. The staff are patient and knowledgeable about their products. Tmobile also regularly sends inquiries about their customer service. We have been customers for awhile and if there are service issues their customer service line is aware of tower issues. They offer reliable service and today we did get a promotional discount. Julio waited on us and was very efficient. So until next time. read more

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Clearance is so rude and unprofessional. He talked to us so rudely, and like I was stupid and didn't know anything or as if he was better than me. I didn't catch the lady's name but she was also rude and keep saying "you're on the cheapest plan so there isn't much I can do" . She wasn't trying to help whatsoever, just being rude. would NOT recommend this location. read more

Benny was amazing! I came to upgrade and he made the process extremely smooth! I recommend everyone getting a representative like him!

Lack of comunicación, they break the promotions when ever they want but they force you to finish a contract. Is a lady Laurence watch out for her selling advice I'm 2k down the drain thanks for her and her manager John. read more

We moved my mother in law from a little town to Orlando! She went from a flip phone to an iphone! Big shoutout to Cedric for helping us find the right phone at a good price. We also got her an Apple Watch! We are so excited to teach her how to use an iphone lol read more

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Rude people seriously we pay hundreds of dollars a year and they can't even change a dem phone screen protector that I'm paying this guy LUIS needs more customer service don't recommend this T-Mobile store. NEXT!!!! read more

Trying to get the workers to help you is like pulling teeth. Wish they were a bit nicer when looking for help

3 employees were here. 2 were actually working...I think. They weren't very attentive to the customers and they basically acted like it was a pain to deal with customers. Wasn't greeted as I walked in, not sure if my Harry Potter invisibility cloak was on or not. I'll never be back at this particular T-Mobile store. Well...I might if id like to be ignored and feel invisible. After 15mins of nobody speaking to me, I just left. It wasn't even busy. Nobody wanted to work. read more

Fernando was amazing. My son and I were here on business/vacation and needed some services. Fernando took his time and addressed all of our needs and was very friendly and efficient. It's too bad we're only visiting because for sure this would be my store and Mobile Expert going forward! read more

I compliment T-Mobile retail store associate, Stephen V., for his honesty and accurate representation of T-Mobile products and services! THIS GUY IS A WINNER!!! read more

Employees need to attend some Apple support classes for their customers for non complex iPhone issues. I will never come to this store for any type of supper ever again read more

I stopped by T Mobile in Altamonte Springs 434 Walmart plaza and met the team there. Thomas was incredible!! I was having issues with my I Phone 13 after having someone take it at the Hard Rock Casino in Tampa. I was on the phone with T Mobile/ Sprint for over an hour. I completely get that tech service is better done in person but when Thomas grabbed my phone it was a matter of minutes. He is an asset to the company and should be treated as such. I'm in sales myself and people don't realize how much reviews help individual. Thomas you just started a referral chain from me my friend! I will be back and so will my clients, friends and family!! You rock!!' read more

Dave and Steve are the best!! After being with Sprint for 9 years I found out the hard way their new phones do not allow SVD (simultaneous voice and data). This is unacceptable. Theres no reason in the year 2015 (almost) a phone can not take a call and look something up on the internet at the same time.. Early in the day i stopped in and spoke to Dave. He laid out the plans they have, offered me an amazing deal they have going on till Dec 31st and answered all the questions I had. Which were a lot. As I was stunned about these new sprint spark phones unable to do SVD. LAter that Night I went to best buy to return my Sprint Note 4 and then came back to this T-Mobile. I saw gates over the windows like they were closing. Well.. Apparently they were. I looked at the time and it was 7:58. I thought they were open till 9.. I know technically, if a customer comes in the door they need to be served in most cases. BUt it still sucks for the employees. And not really good etiquette on the customers part. Dave wasnt there at this time. But Steve was. And even though it was 2 minutes to closing. And im sure he probably wasnt happy about a new customer coming in at last min, he never showed it. He stayed professional the whole time, even with a few issues that came up that made the process take a bit longer (ie. Slow computers, me looking up my sprint account info, ect).. But in the end Steve hooked me up. I thank him for his patience and his excellent customer service. Also T-Mobile seems to have better plans.. Sprint wants to charge you $15 a gig for hotspot. God for bid you go over. Youre getting nailed where it hurts. T-Mobile will give you 5 free gigs, and you can still continue to use your hotspot after that. just at slower speeds. No getting back doored by T-Mobile. If you're a Sprint Customer on a s3 or a older s4, or maybe even a Note 2. Be warned. If you stick with Sprint you will lose your SVD capabilities when you buy a new phone like with a new s5 or Note 4. Switch carriers like everyone else to fix that issue. And if you plan on switching to T-Mobile. Stop in here and ask for Dave or Steve. ------UPDATE------- EDIT: The information I was Givin is false. You do not get unlimted hotspot! Once you hit 5gig your done. Unless you pay a arm and a leg for more. This clearly affected my 5 star rating Of course you can always run a program called Odin, root your phone in 2 clicks. And Done.. unlimited Hotspot forever. Only downside is no more OTA updates. Not a big deal. As you can flash a new update yourself The speed of tmobile impresses me greatly. I have bright house at my home. And t mobile is faster then my freakin home Internet connection. 20mbps down and 10 up My home is 12 down and 2 up. Smh. read more

My 2 1/2 month old Samsung 9 I paid $800 for, caught on fire as I was charging it! The manager Majorie arranged for a replacement to be a refurbished phone. A refurbished phone is not acceptable. The store should replace my charred phone with a new S9 aand charger. T MOBILE failed to acknowledge how serious and dangerous the incident that happened in my home with the phone flaming and splattering black oil from the phone was. Majorie and another TMOBILE employee just wanted to argue not solve the problem. They just passed off the flaming phone as nothing. Consumer support is horrible there. Pick another store other than 434 in Altamonte Springs, 32714. read more

I can't recall how I got tied in to T-mobile for my services but they have been OK. Their coverage hasn't been all that great and their costs aren't really any better than any one else. To be honest, I think the entire 'cell phone' industry is run by Satan. No really. Have you ever read the fine print on the contracts that you sign blindly every time you get a new phone? To top it all off, Satan has his brother running the "insurance" offered when you get a new phone. WTF? Asurion? What a pile of steamy poop. There must be something better. read more

They refused to "exchange" an unused $45 phone case still in the box for the exact same phone case in a different color because it was beyond the 2 week return deadline... Sometimes you have to make a tiny little exception for a customer paying a $300 per month phone cell bill!!! read more

I've Metro for over 5 years and ever since T-MOBILE took over my service has gone too crapolla! While on a phone call up to 7 different screens open up? I have to close all to get back to call! Person on other end can't hear! Messages won't send. Definitely can't send pics... They will not download! Replaced phone 3 times and still no help! Associate at Altamonte Springs pretty much told me I'm shit out of luck! Threatened to cancel and was told not to go to Boost... They suck more! How about that for customer service!!! They are done today! Totally had more than enough of their bull!!! read more

My boyfriend and I went in just to get his account on another phone and the lady representative was VERY rude. She ignored us at first then when she got to us and we were trying to resolve an issue with the phone was not only impatient but also disrespectful. She told us to call a number, when we got the number and told her she was sarcastic and sassy and got involved with another customer while we were on the phone for a minute, and told us "excuse me I'm working with a customer." Fire her if you want your business to thrive. We've never been treated so poorly. Her tone was nasty and we left angry. read more

I've been a T-MOBILE customer for years and by far the best interaction I had was here at this location with an associate named Marcos. This gentleman provided such great customer care that, I felt compelled to take the time to give a him a shout out for being a great example of how you should treat your existing customers. Thanks Marcos you rock. read more

One person working in this store made it a long wait to get service. Once I did, the current promotion was a complete scam. I was thinking about switching to t-mobile... read more

I went to this location to do a replacement on my android device. I knew it would be a long stay so I already had an attitude. But low and behold the long wait (due to all the content in my phone) was very pleasant. The manager and his workers were very good about "keeping me company"... Thanks a lot!... See you guys very soon! read more

I was so upset and Alex was very helpful & handsome.. he had me in and out with my new phone!!! thanks Alex