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Altamonte Springs, FL

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Verizon

2.5 (8 reviews)
Closed 10:00 am - 8:00 pm

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3 years ago

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All Cell

All Cell

1.0(2 reviews)
2.7 mi

If I could give negative stars I would. Stay away from this place, the use of VERY deceptive…read morerepair promises are a problem here. They will tell you anything to get the sale, and you're stuck arguing with them if you run into any problems. Trust me when I say this, the management is not about helping customers, they're solely about covering their bottom line. This particular retail location promised repairs on my iPhone 6 plus, I didn't even get a full hour use out of the phone before it failed. I return immediately but was told they wouldn't be able to refund me my money, and they didn't know why the phone was no longer working. I asked for my old parts to be placed back on my phone(which they did), but still kept my money. I am out of $120 just because I blindly trusted this company. Stay away, I repeat stay away. I wish I had looked up some reviews before making the impulse decision that I did, but I was desperate and in a hurry.

On Sunday 4/23/17, my daughter, who LITERALLY just turned 16, took some of her birthday money to…read moreget her IPhone screen replaced at All Cell. The screen was not cracked, it simply had a chip in the top corner. SOME guy working at All Cell told her the credit card machine was down, but he would replace her screen for $80 cash (no work order or info taken). My naive daughter gave him the cash and left the store while he worked on her phone. Upon returning, she found that her PREVIOUSLY technically sound phone only displayed half of the screen. The guy's response was "I don't have time to figure out what's wrong with it - we're closing." The guy returned her money and she left with an unusable phone. As an obviously aggravated parent, I returned to the store on Monday to get this resolved and tell the story, to which (understandably) I was told there was no record of this deal. I said to the guy working the counter, "check your inventory because I guarantee you are short one iPhone 6 screen." This guy says there's nothing he can do, but the manager would be in on Tuesday. Long story short, I go in today (Tuesday) and the manager starts talking and saying that the guy, who did the shady repair on Sunday, only works on the weekends and she can't contact him to find out what happened, really? She can't contact her own employee?? She didn't even offer to check their security camera to see if my story matched the time I told them my daughter and her friends came in, nor did she offer to check her inventory to see if they were a screen short which would confirm my story. She then offered to replace it for $99, which I politely but understandably declined. Please note the cost of the repair stated by the manager was $99, but the guy on Sunday charged $80 (cash only), that just goes to show you how unethical this place is. I went to UBREAKIFIX at the corner of Maitland and 436 and they took care of repairing All Cell's damage to her phone for 40% less and the work is flawless. Stay away from this rip-off store and shady employees. They took advantage of my 16 year old daughter and quite possibly would do the same to you.

Spectrum - Very slow service. Waiting in line with 8 more customers standing behind me.

Spectrum

2.0(50 reviews)
2.5 mi

Our internet has now been out for two days. I walked in to exchange a modem as instructed by the…read morespectrum rep l spoke to until after 12:00 this morning. I was assured by that rep the only way to restore Internet service today was to physically replace the modem at this spectrum store. I returned home, and called spectrum customer support after the modem would not activate, and was told point-blank the MAC address of the plastic-wrapped replacement modem is registered to someone else's account. Later in the call, I was told "the MAC address can't find an IP," and that our "coaxial cable connection must have been damaged by the outage yesterday," so the trip for a modem was pointless. Anywho, after same abysmal Spectrum customer service as always. As soon as I entered the store, the manager was irritated I didn't sign in immediately and demanded I go back and sign in. He then moved to the empty service desk, and demanded I come back and remove the modem I set down to go sign in. Some time later, I was allowed the privilege of returning the modem that wasn't broken, so I can still spend my third evening tomorrow meeting with yet another spectrum technician I can practically guarantee will want to replace the modem I just picked up, because, again: It's tied to someone else's account, and the power outage yesterday "broke the coaxial connection" according to Spectrum's best and brightest. Two stars added since one employee was friendly, tried to make positive jokes--like asking me to put my glasses on so he could accept my ID--and should be managing this store, over the store manager leaning on his desk and treating myself and the 2 other customers like an inconvenience.

Drop my phone cracked the screen went to get it fixed. First one in the door and to be get the help…read moreI needed after spending time with Arlan all my questions were answered, great customer service . He was polite and helpful . This location quickly became busy really fast. A small couch and a few high tops with chairs for waiting guest. The store was clean and well lit , a good selection of phones and accessories for them along the wall . Come to this location and get the best deals on your favorite iPhones.

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Spectrum
Spectrum - Currently still waiting. Number 6 after 45 minutes waiting already !!  Seriously ??  Wow!!

Currently still waiting. Number 6 after 45 minutes waiting already !! Seriously ?? Wow!!

Spectrum

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uBreakiFix by Asurion

uBreakiFix by Asurion

3.3(20 reviews)
9.9 mi
$

I've been paying for phone insurance which offers free unlimited battery replacements and I finally…read moredecided to use it. Super easy to pick a vendor and I went with uBreakiFix here as it showed the battery I needed was in stock. The store called to make initial contact which I thought was nice. I stopped in on a Sunday when they opened at noon and was greeted quickly. Gave the employee the info and he validated the insurance claim, was quoted 2 hours for the battery replacement and informed that the screen protector would likely be shattered in the process. There was a slight issue that required another 30-45 minutes after the initial time estimate. By the end of it all the battery was replaced and phone working like new. My main recommendation would be to make it right when it comes to screen protectors if installed as some can be expensive. If something breaks in other industries the repairman will normally try to make it right and replace whatever is broken in the process I think that should be included as it'll cost me at least $20 to get a new one for something that should've been entirely covered.

Waste of time. My iPhone was not connecting properly so I brought it to this UBreak location for a…read morecleaning. I've done this numerous times at locations in Texas but am in FL for an extended stay. Guy looked at phone and said it's your charging port and not cleaning. . Was not really interested in cleaning it. Guess they were busy with other jobs. I went home and used ChatGPT for step by step cleaning instructions. Pulled out some lint and bam, port is charging.

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uBreakiFix by Asurion
uBreakiFix by Asurion
uBreakiFix by Asurion

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uBreakiFix by Asurion

uBreakiFix by Asurion

3.8(86 reviews)
3.4 mi
$$

Went here last September to get my iPad screen fixed. They…read morementioned the full service warranty but I was very firm that I was not interested , and they fixed it. My iPad still has some areas where the Apple Pencil doesn't work but that would've been a couple hundred dollars more and at that time I just needed a functioning iPad asap for work. Overall, if you go in understanding that just like another business, their job is to make money- you won't have a negative experience , imo. You get what you pay for, they were very transparent with me. I'll be back soon with my broken beats that would've been covered under the warranty had I decided to buy it .

If I could give 0 stars I would. I really just want my Xbox back and fixed. I dropped it off June…read more2nd and it is currently June 25. When I dropped it off they said it would be done by that Friday at the latest, Friday came and went- I visited over a week later to ask about the progress- they said they had called me to ask for my permission to get it sent out to be repaired although I had never received a phone call from them. Another week went by and I visited the store again and they said that they had called me twice now asking for permission to get it sent out and I STILL had not received a single call or email, I said yes please send it- and they said it would be done within 3 days and be sent out that same day I visited. Come to today (about 5 days or so since my last visit to the store) I call them for the 5th or 6th time and someone actually picks up the phone (which has only happened once this month) and they told me they still have not received my permission to get my Xbox sent out- they said they've called me (which they have not) and supposedly it is now getting sent out. It's genuinely shocking how this business is handling repairs and customer service. Please god just return my Xbox to me fixed. I've received 3 different dates that it "should" be fixed by and all but one have passed. PLEASE just call or email your customers- keep communication open and don't make empty promises! I will never return here again :)

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uBreakiFix by Asurion
uBreakiFix by Asurion
uBreakiFix by Asurion

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AT&T Store

AT&T Store

2.8(20 reviews)
0.2 miWekiva Springs
$$

am having an issue with the AT&T New Independência store, where I have been receiving improper…read morecharges for the past six months. The former manager, Alejandro, was unable to resolve it. I have already spoken with two staff members, Igor and another employee whose name I do not recall. They were supposed to pass on my dissatisfaction to the new store manager, Osiris, but it seems they have not conveyed the information, and the manager has not contacted me. I still have this open issue; I remain with the problem unresolved, and no one has contacted me so far to solve it. I am being harmed by this, and I am not receiving the standard attention I would expect as a customer. I want to highlight my dissatisfaction with the company in question.

My daughter and I went to this store today, Jan 4, 2026 in the late afternoon, but well before…read moreclosing time. The first associate was busy with another couple, and we were next. After about 10-minutes a female associate walked into the showroom from the back, wiping her mouth as if she just ate. She was lethargic, inattentive, and couldn't comprehend why we were there. She took my license to scan, and then talked on her phone to someone else. When I asked for my license back, she said it was their policy to keep my ID until after the transaction. I explained that our transaction was over, and after insisting that she return my license, she finally did. We left, and went to the Cranes Roost store, where we received excellent service and exchanged two phones. The associate there explained that it certainly wasn't their policy to keep my ID, just to scan it to prevent fraud and protect my account. This made sense. I will avoid the Jamestown store at all costs. Very strange and unsettling experience. My daughter was in the process of texting me to let me know she was uncomfortable with the associate just prior to my cancelling the visit, so this was not just a matter of a misunderstanding. This was a matter of very poor performance by someone who, if she were working for me, would be fired immediately.

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AT&T Store
AT&T Store
AT&T Store

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Verizon - mobilephones - Updated July 2026

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