I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

this T-Mobile in the Altamonte mall needs better trained employee at all times. it feels like they…read morehire people and throw them on the floor with 2 weeks worth of training. I wanted to switch my phone number onto a new phone and add a new number to a phone already on the line. Why did this dude DELETE THE WHOLE E SIM before I was able to transfer ALL OF MY INFORMATION onto the new phone. MIND YOU i asked multiple times to check what phones they have in stock as I did NOT want to proceed with the process if the phone was not available. NO not the case he continued to fill out the tablet. He really sucks and needs to be fired. Not only was I left without a phone he deleted all the 8 years worth of information I had. GREAT THANK YOU SO MUCH.

Love OrLANtech. Always great service. Best MSP/IT for small to medium businesses around Orlando!read more

From the owner: Service (No Residential): OrLANtech provides managed IT services, VoIP solutions, cloud services,…read moredesign, implementation and maintenance infrastructure, cybersecurity, data backup and disaster recovery and server installations/migrations and Microsoft Solutions. Partners: Microsoft (Server, Exchange, SQL, Sharepoint), Watchguard, Cisco, Barracuda, HP, Dell, VMWare, Citrix and many more.

Best Location Ever ‼‼…read more They definitely know what they're doing ‼ Best deals really good at what they do ‼

Exceptional service! I walked in for the first time to this place with a problem on my cellphone…read moreexplained the situation to see if it can be fixed, mind you a problem that another store did not know how to fix! He gives you details on the issues of problem & he was able to fix it , his demeanor and welcoming approach into the store was very Professional, Very knowledgeable with phones & computers, you can feel & see his passion for the work he does, his very brilliant & very smart, I give this store an (A+), you can automatically feel the Adequacy, humbleness, very Caring, all of the service that was given was at 100%, very positive vibes and a total gentleman, his acknowledgement & demeanor was outstanding.