Jennifer has the worst customer service ever. She was eating skittles and drinking water while talking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience. read more

Went in to have me and my family start a plan with T-Mobile and Anthony was AMAZING!!! he was extremely fast, helpful and got us every discount he can potentially get without even us asking for it. I am so happy with the experience and highly recommend going in and asking for him. read more

I came to inquire re trading my iphone,Justin was very rude,he was not very helpful.,i will never go back to this store again.,

This place goes through sales reps like my husband goes through books. Needs a new one every 3 days. But that is another story. So, we came in today because of a two day sale. All phones on sale. Actually, most if not all, phones were FREE because of a special rebate offer. The only reason we knew of the sale/rebate was, we had gone to this store the night before when Oswaldo, the latest of many team leaders, was putting up the sign on the door. Bingo. Mr. B had to practice some self restraint. He had to wait until morning! Turns out Oswaldo saved us $500 for the two phones we were interested in. Whatta guy! So, we did it. Oswaldo was there. Don't they let him go home? He personally took care of us. Patient guy and wonderful multi-tasker. Of course, we bought. Naturally, it took tons of time. Seems their computer system, thanks to AT&T, their arch enemy competitor who has a stranglehold on the internet, was either down or seriously retarded. Two hours later, we managed to git er done! What did I buy? The Samsung Galaxy S II, 4G technology. Don't worry. It will be obsolete in two days, after the sale ends. Now, I have to kick the brain in gear to figure it all out , so I can say I love my phone. I bet my kids are laughing right now. Thank you Oswaldo. Update 12/21/11 - I luuuuuv my new phone! Can't find anything wrong with it. Except the operator (me). read more

One of the worst experiences I've ever had at T-Mobile and I've been a customer forever. If you have the option to go to another T-Mobile, go to the one in Norco. I went in to get an upgrade on my phone. The experience was okay, not the most helpful but that's besides the point. I was asked if I wanted to get the screen protector for $80 and said sure why not. I should've questioned the reason why it was so expensive but didn't. I left the store, realized I could get a screen protector 3 pack with the same quality on Amazon for $10 and so I called the one in Norco cuz it was closer to me. The manager explained and broke down the charge of $80 (40 for screen protector, 20 upgrade fee and 20 for screen protector). He also told me the 20 upgrade fee could be waived by a manager. He said unfortunately he couldn't return the screen protector cuz it was bought at a different store. I decided to call the original store to ask if I could return the screen protector. I knew it was a long shot cuz it had already been installed. To my surprise they said yes as long as it's within 14 days. I was like great! The next day I went in and the same people were working. They asked what happened and I explained I wanted to return the screen protector and just get the cheaper one off amazon. They said we can't do that but would double check with the manager. They went to the back and she said no. I told them this was upsetting cuz this was the reason I called in advance & drove all the way back. They said the manager was in a meeting but I could wait 20 mins to speak with her. I agreed to wait since this store wasn't near my house. 45 mins passed and the team member said she was texting the manager but the meeting would be another hour. The manager told her that I wouldn't be able to return it regardless. I was very unhappy because I had been waiting 45 mins already but yet she still couldn't just come out and speak to an unhappy customer. Long story shortttttt.. I went to the Norco location, the manager there refunded my $20 upgrade fee which was crazy cuz he did it for me but yet the location I bought it from refused to. Then I called customer service and they refunded me the $40 for the screen protector because of my really bad experience. It wasn't even about the money the entire time, it was just bad customer service and a lot of time wasted that could've been avoided. I'm just sayin, if y'all have the option to go to a different T-Mobile please do! So you don't have the same experience as I did read more

I absolutely hate getting new phones or cars because the process is always so grueling and misinformation usually given. Well, I am so happy to say that was definitely not the case with the T-Mobile store on Ontario Ave. in Corona. Andrew S was beyond patient, kind, informative and very trustworthy not to mention very accommodating!! We were migrating from Sprint and had eight lines so it was a bit difficult to get all the phones into the store at the same time. Andrew was so patient and never got upset when the appointment had to be changed due to the locations of the phones that had to be turned in. He even came in on his day off to do the transaction!! Everything went so smoothly that I wouldn't even mind if I had to upgrade again in a month as long as I had Andrew as my salesperson!! He is definitely an excellent salesperson that cares about his customers needs!! read more

Keenan was very helpful and professional. We came to this store after first visiting the other T-Mobile store on 6th street. We were looking to upgrade our phone to the iPhone 12 pro max. The 6th street location's lack of customer service made us decide to try another store. We called the store on McKinkey and supposedly they said they had the phone in stock. We drove all the way there where we got the run around from the T-Mobile store on McKinley. We finally called this store on Ontario. The sales guy said he would take care of us and would hold the phone until we arrived. Upon arriving, Keenan walked us through setting up our new phone, transferring all my data and explained each step of the promotion they were having at the time. We appreciate his willingness to serve and this will be our store of choice from now on. Thank you Keenan for your 5 star service! read more

I had been with AT&T for 20 years I decided it was time to switch to a more reliable, less drop zone cellular company. At my kids recommendation I called T Mobil. I had spoke to more than one rep., and decided to drive from Menifee to Corona to go to the Ontario Ave. Store after speaking with James. I had gone from Corona to Menifee and back to Corona again, and was it worth it. James was so patient with me, thoroughly explaining plan's, phones, rebate incentives and billing options. He really knows his business and never left us "hanging" I so highly recommend James for any of your Cellular questions, concerns, and sign ups! Five stars for James! Thank you again! read more

When i went in, Justin, Samantha, and Jennifer were all there and treated me so nicely. Very genuine and kind. Justin made the process of upgrading easy and fast. The three of them made my experience fun. I usually don't visit this location but because they made my experience 10/10, ill be revisiting soon. Thank you guys!!!!! read more

I came in because I was having problems with my phone. Justin was a very nice person that was working and totally made me feel comfortable and welcomed. I honestly can not thank him enough because he saved me so much time and money and I really appreciate how nice and helpful he was. Thank you Justin! read more

So I am CURRENTLY standing in the store and NOT one person said hello or even walked over to me to assist me. I have been standing here for 10mins and 4 people working haven't helped. 2 people are with 1 customer, another is working with someone else and 1 guy is eating at a computer. I came in already upset with a problem and this is so disrespectful!! I promise once I get my issue taken care of, I won't ever be a T-Mobile customer ever again. read more

T-Mobile at Sam's Club - 3 people working with 2 customers on one side and the other guy is just eating and looking at the computer.. - Mobile Phones Near Me - Corona, California

Terrible customer service. How can T-Mobile allow them to continue? My story: 1. First time we went in there a month ago the rep was clearly bored and gave us rude service. Left while trying to explain to my better half how after being a T-Mobile customer for over 4 years I can be patient. 2. Went in yesterday to pick up a new sim card that tech support gave to me for free. The rep was sulky and argued it. Then he and the other reps did a hard sell on phone cases, and sighed repeatedly when I insisted that I didn't want a case. There isn't going to be a third time. I'm switching to Verizon. Why? The next closest T-Mobile shop is miles away and I like being able to walk into a local store from time to time. This shop just lost T-Mobile a 4+ year customer. read more

The absolute worst service! Manager Mandy is completely unprofessional and misleading. Threw her employees under the bus to not take the blame. Staying with AT&T read more

I do not usually write reviews but because of the outstanding help my father and I received at T-Mobile today, I would be remiss if I didn't write this one. We worked with Keenan and the help he gave us went well above and beyond. The process to switch my parents over to T-Mobile was exceptionally convoluted through no fault of the mobile services. Yet, nonetheless, we were in great need of extraordinary support. Keenan gave exactly that. He was kind and respectful in his interactions with my elderly father; patient and long suffering in his perseverance to see us through the process; and thoughtful and resourceful in chasing every loose end. I am incredibly grateful to him for his help but even more so for his attitude. Thank you Keenan for all your help. read more

Gaby and James were awesome! I came in dealing with over paying at another carrier. They were so helpful and patient with me transferring everything over. I was so overwhelmed with the other carrier but they guided me every step of the way! They spent time with me going over everything and made sure I had a great experience. I would definitely recommend this location to everyone! read more

I had the WORST experience ever in the T-Mobile store. I went to this T-Mobile store on June 18 because I want to get the new iPhone faster in the store. When I got in line I wasn't sure which phone to get, but also I wanted to get an iPad Air potentially. The sales person told me that I could purchase the iPad Air first - then when I receive the iPad and SIM card I can decided at the time keep it or not. The telesales person got me the wrong color of iPad Air, so I was forced to exchange it or return it. I decided to return the iPad Air and get an iPhone 12 Pro Max. The telesales person told me that since I already purchased iPad Air, the second product that I get will have higher down payments, so they suggested me to wait until they received the product. I did not want to wait for the shipping so I went to the Ontario t mobile store. The sales person Gaby did not understood my question clearly probably because it was about her off time so she rushed me to the other sales person and they got my order wrong (iPhone 12 Pro). I thought since they brought down the down payment $100 lower, so I decided to get it... well they got me the WRONG PHONE, which didn't bring down my down payment. He was then trying to void the transaction but he could not and none of the supervisors were answering his call. I waited there for another hour. He eventually sent me back and told me to come the next day because they were closing... I went to the store the next day to find Gaby; she assigned me to Justin and he was really rude, I kindly asked him to call in to ask if my down payment could go lower. He did not even bother trying to help and said "no. This is what it is." At the time he used a ball pen poking my new phone consistently... the phone that I was purchasing! Then he demanded my ID for identification and even left my ID card on the table face up with my private information showing to the public, when I ask him to give my ID back he said "no, I am not done yet." I did not think he was treating me right and felt like he was racist so I wanted him to just do the return. Gaby just finished her customer and offered to help... when I explained that I called customer services over the phone many many times and they all told me that when T-Mobile received the returns of iPad Air then I would be able to purchase the phone for lower down payment, but she said no. Then I told her that I just want a refund since I waited for two weeks already for them to receive the return iPad Air and then I could get the lower down payment for the phone. She said she could refund me, but the trade-in phone won't be returned back to me and I won't get the deal over the phone. She said it is best you get the exchange done now in our store. She forced me to pay more for the phone. I had the worst experience and now I am stuck in T mobile for 2 more years. read more

I Just walked in to this store with my family and we came across this hispanic guy (i dont know his name) but we wanted to cancel some lines and then switch a number and he was SO RUDE with explaining this to my mom and as he was having to re explain he put his hands to his face and rolled his eyes as if he was annoyed and were bothering him and re explained how to do the whole process! I HAVE NEVER come across someone so ruse and NON CUSTOMER SERVICE like! Then when we though "okay lets try the process my mom thought well we want to get a new phone so we stood on the side to wait for another person to help us and the same rude guy blurts out "you didnt like the way i was explaining it to you!?" I honestly thought wth!? Why are you so rude and then my mom tells him we want to deal with someone else, and he continues to talk to us that way! Then a customer starts telling my mom to not be rude to a customer service person and were like wth he was rude to us!!??? Lol we told her to but out and then the girl that was helping that girl told her to just stop, and then the rude guy THANKS the other customer for defending him!!! Ive been here before and the people were so nice and helpful that it surprised me that this guy was super rude that way. I will never come here again. And thankfully i caught the manager and told him about it. I dunno what will be done other than a talk but i honestly hope he never treats a customer like that again! read more

Thank you to associate James for being so helpful. He was very knowledgeable and helped me set up a plan that worked for me being a young college student. Walked out happy! Customer service exceptional! read more

Jennifer at TMobile is very helpful. Intially my mom called to get rates on plan and Jennifer kindly informed that she was with a customer and she would call her back. She called my mom back and assisted to the best of her ability. We were only able to go in New Year's Eve on Jennifer's day off and Jennifer still planned to come in on her day off to assist. Jennifer is truly recommended if you would like to have t mobile service. Thank you Jennifer for your kindness and immediate attention to our family. read more

The staff at this store were helpful. I reccomend going here. Super friendly and able to help my family get on an affordable plan.

Switched from Verizon in December and was on Mr Toads Wild Ride after being screwed by an over zealous ex employee.... I finally met the manager, Mandi Osborne, who was in leave back in December. She was apologetic for my experiences since she had tried to fire that employee prior to going on leave. That being said, she worked through the various layers of customer service to adjust my bill, eliminate a line, issue credits and unscrew my rebates from the switch from a Verizon. All I can say is I'm glad she is back with her team in place.... very business friendly!! This is the go to type service that a business requires.... read more

Keenan was GREAT! He was knowledgeable and helpful throughout the entire process , he was even kind and patient with us having our two year old. Keenan was quick but we didn't feel rushed at all and he made sure we were all setup with everything we needed and all of our MANY questions got answered before we left the store. EXCELLENT customer service , and we walked out with the best deal ever thanks to him. read more

Lexii Tate gave me the best customer service I have ever had with T-Mobile. I came into the store a little bothered about the fact that I spoke with someone through their customer service number a few weeks ago and ordered a phone that never came. I was just going to start service with them leaving Verizon. I was promised 2 different dates and that my phone was still on back order. Turns out T-Mobile cancelled my order with no notification to me. Lexii was very welcoming and greeted me as soon as I walked in the store. I explained what had happened and I was confused as to why I never received my phone. Lexii got down to the bottom of it for me and figured out what had happened. She promised she would take care of me right then and there. She made everything happen for me and went through a lot just to sort everything out for me! I feel like she definitely went above and beyond for me and she made me happy that I switched. Not only did I get a phone but I got a tablet too which I had not intended to get. She handled everything so professionally and made me laugh. She made my experience enjoyable! I recommend this T-Mobile because everyone was friendly! Ask for Lexii she was awesome!! read more

The customer service at the store is horrible. Unless you're buying something and spending money they don't want to do anything to help you. Not sure why I keep going back here. read more

Jennifer and Charlie were so helpful! Great energy and super awesome customer service... I wasn't sure whether I wanted to sign up with T-Mobile, but they made this decision a slam dunk! I feel like I have my own personal cell phone concierge! Thank you so much for all the extra effort! Customer for life! read more

If I could give these guys a 10 I would Yadira is the store manager here, and I must say she definitely has all her ducks in a row ! Special thank you to Ivan and Yadira thank you for showing what customer a service is all about. God bless you guys! read more

The staff here is absolutely terrible. Unhelpful liars who say whatever they can to get the sale and back out of it afterwards. Came to get my screen protector replaced after ALREADY HAVING IT REPLACED TWICE BEFORE and being told it is a free service that can be done anywhere even at a kiosk in the mall. This slow woman tries to tell me I have never had it replaced before and told me to buy a new screen protector. I'd love to call out this employee by name but, due to their commitment to a lack of professionalism, she didn't have a name tag on. Claims there are no notes to suggest I have ever gotten the screen replaced after previous reps told me they added notes so this wouldn't happen again. Awful experience and highly suggest going elsewhere if you expect any honesty/help. read more

Worst customer service ever. Two latina girls are so annoying and always forcing you to buy stuff lol. Also a boy answered my call a couple days ago and I had questions and he'd give one answer response. Very rude and unprofessional. This place needs to have someone professional come and close this place and re train everyone in there. read more

They don't have the machine that transfers your contcts from one phone to another. (go o the one on 6th street for that) The sales reps are day dreaming each time I go there, and whwn you wake them from their sweet dreams they dont know much either. read more

I went with my friend wanted to come to this location to get some help switching his family plan from atnt to tmobile. I did not recommend this location as I had some bad experience a couple years back but this was the closest location for him. No one greeted us when we walked in so we stood and waited. No one even acknowledged us for a good 10 mins and thats when we decided to leave. read more

OMG! The worst!!!!!!!!!!!!! The sales reps are NOT friendly!!!! All they care about is to SIGN YOU UP on a CONTRACT! I bought a mini Droid from this particular store for 120 bucks. The salesman named Henry that sold the phone to me informed me if Im not happy with the phone I can return it with $10 restocking fee. After a week of using the phone, i wasnt satisfied and I got an iphone. So of course, I returned the droid. I walked in there, they all said the "store policies" has been changed and re-stocking fee is now $50! I got VERY disappointed on how tricky they are! Ill sell my phone on Criagslist and get a higher price. DO NOT COME TO THIS STORE!! read more

Sarah Quam greeted me very nicely as soon as I walked in. I told her I was in a hurray and I needed a new phone. Sarah was very helpful and helped me to make sure all my pictures and contacts got transferred to my new s5. I really appreciate her helping me quickly and efficiently. read more

I like to think of myself as a logical, reasonable 0erson to do business with. However, when I feel like I am being taken advantage of I immediately demand an end to it. My point is simple... I have had some good people help me find resolution. But it is without a doubt that 5 Mobile has its policies set up to weed out people who had an unlucky or low percentage year. I have had problem after problem with my pbones, my service, and it has become clear that I am never going to be compensated for equipmennt problems and weak technical support that resulted in my losing business. Unacceptable T Mobile! The little guys become powerful in positive or negative when umited. I need financial compensation for my losses!!!! read more

Jenny was very informative, polite , and upbeat. She continued to ask us questions to insure that the phone we chose was suited to our needs. I never felt any pressure to buy a phone or sign up for a plan that I didn't want. read more

I visited this store on Monday, Sept. 9th and by far it was the worst experience ever had with any T-Mobile store previously visited. The sales associate Gabi, was not only rude but disrespectful. No greeting, she did not even asked for my ph #, which is the norm and mandatory by the company. I even asked her to please be patient with the senior citizen that I am, not used to this new technology of an iPhone 10. I've been a customer for 17 years, but she did not care; another sales associate came from inside and was a bit helpful, but I left the store embarrassed and with no solutions to my problems. Unfortunately, I had to go back today, since this is the closes store, to check on another problem, and while I was talking to another agent, Gabi and Manny recognized me and started laughing and talking about me. This is a serious matter, which needs to be addressed by the manager of this store. These sales associates lack professionalism and empathy for their clients, they should not be employed anywhere as customer service reps. Very disappointed at T-Mobile. read more

I have been in this store many times and have always had great customer service. But not today. What happened to the customer is always right? What happened to people showing empathy because you were mislead over the phone? I don't know the girl that was helping us because she couldn't be bothered to tell us her name. She had long dark hair and was absolutely no help at all. We told her what we needed and she barked at us and told us to call customer service. Not sure why she felt she had to be so rude. What happened to "oh i apologize, lets see if we can fix that" Nope, absolutely no empathy what so ever. Might need to revisit general customer service training. Won't ever go back to that T-Mobile store again. read more

I was with sprint for about 2 years and a half. Worst service provider ever. I decided to go to t mobile to see if they would buy my contract. I talked to Christine over the phone about it and she said yes they would buy my contract. As soon as I got to the store I asked for her and she helped me right away. The prices she told me were true and no hidden fees unlike sprint. I was able to get everything done within 30 mins and she was helpful the whole time. read more

I was in the Ontario Ave store a while back.Vanessa was very courteous and professional in her way that she handled my problem with my phone. T-mobile needs more staff like her. Its a pleasure to have a professional person assisting you when you go into stores now a days. read more

Horrible customer service! Liars! I agree w last reviewer, most are day dreaming! I also had an incident with Henry, that has caused an increase in my bill, as he promised if I switched to a certain plan my bill would be lower! NOT TRUE! Now I can't switch back to my old plan because they no longer offer that particular plan!!! Lousy and misleading service! read more

James Phifer kindly greeted us when we walked in and provided excellent customer service. My wife was considering leaving AT&T after 15 years but was hesitant. Not only was James very friendly, he was patient, answered all our questions and laidout all our options. He made it easy for my wife to make the switch. read more