Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Was recommended this place from a Verizon store employee in an alternative to the Apple Store…read morereplacing my screen. They were available and super friendly. Took exactly how long they said it would and everything looked great. However, my phone isn't the same. Backlight is either super bright or too dark. The color contrast isn't the way it was before, and while they said that might happen, I wasn't expecting it to be that big of a difference. So if you're looking to get your screen fixed for around $200 instead of $375ish this is your place but just know it won't be exactly the same.

The guy was really accommodating and fast. I called literally 20 mins before coming to fix my…read morecharging port on IPhone 12 Pro. So really fast. And the price point is great too. I live in Santa Monica and was passing by this place - he got it done for 80$, compared to 110$ where I live. Fast and nice - loved the conversation too

The guy quoted me a reasonable price for the battery and when I went to pick up my phone it was…read morethere!

Jennifer has the worst customer service ever. She was eating skittles and drinking water while…read moretalking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience.

Went in to have me and my family start a plan with T-Mobile and Anthony was AMAZING!!! he was…read moreextremely fast, helpful and got us every discount he can potentially get without even us asking for it. I am so happy with the experience and highly recommend going in and asking for him.

I checked in recently to get the back of my phone replaced after it slid off and Sam was the best…read morePhone Doctor for the job! Sam is super sharp, humble, and a terrific Communicator which makes him incredibly easy and enjoyable to work with. He helped me order a new phone backing that matched my Model perfectly and uses high quality tools to help secure it on effectively so I don't have to worry about walking around with a haphazard Frankenstein patch up looking phone ;0) Thank you Sam for helping me save lots of money during hard times and making the Phone Surgery experience extra entertaining with your comedically savage wit!! Iphix also offers T-Shirt printing services that look a lot better than other Printing jobs I've experienced!! Jazz up your Team Uniforms or start rocking the Human Business Card Strut today with a Stylishly engaging Brand Ambassador T-Shirt ;0) There are lots of cool Shirt Samples in the Cave to help you make easy and informed decisions, as well as phone cases of different Fandoms to put a Sexy Jersey on your Celly to make it a Statement Celly too!! Don't try to fix your phone with crappy glue like the Youtubers advise and go to IPhix and have Sam knock out the nagging task for you instead! He will make it look and feel like new for a fair and kind price and let you chillax in a peacefully organized lobby with fun Magazines to read too :0)

I broke the screen on my Samsung S23 Ultra and took my phone to iPhix on Limonite. They replaced…read morethe screen and sent me on my way. Unfortunately, the screen was glitchy. I called them and was told to bring it in and they'd replace it. Apparently, sometimes these screens have issues. They replaced it again in under an hour and it works great! I can't say enough about the level of customer service! I definitely recommend you take your phone the next time it breaks, and you know it will. Cheers!

Johnny provided excellent customer service. We had to wait about 15 minutes but, hey, that's…read moreokay, we don't mind because Johnny was worth the wait. Johnny made it easy to upgrade our WiFi and helped with an old phone account. None of our questions stumped him. He is a true asset to AT&T and has a great personality. The store is clean and peaceful, not too busy for a Saturday.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!

I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

Leo and Fabian are very helpful they helped me save money and eased my mind and avoided me any…read moreheadaches or lose of money

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

Useless store. Had a replacement router and tried to drop it off directly at the store. Hey…read morewouldn't accept it. What's the point of having a store if it can't handle the most basic logistics for customers. Do not recommend using. Once the in person people get you signed up they are useless for anything else. This is just a store to sell you subscriptions and get you on plans. Not to actually assists existing customers.

I've been coming here for years and have always had great service at affordable prices. Virus…read moreissue, software update, hardware not working, it seems like Geeks R Us can do anything. And they do it quickly. 5 stars from me!

About a year ago, my husband's computer was all messed up. Martin fixed it same day. The price was…read morevery reasonable. This time it was mine. Running super slow. I took it to Martin and he diagnosed it on the spot. It needed a need hard drive. It was Saturday so would get the part and call me Monday. Well, he drove over and got the part that day and I could've picked it up. I didn't want to drive back so I opted to get Monday. Now that's fast service! Only place I will go. I highly recommend Geeks R Us and Martin! Great customer service and reasonable prices!

After our fiasco with DirecTV (see my review), we decided to give U-Verse TV a try and consolidate…read moreU-Verse internet bill together. From scheduling the service to follow-up, everything went smoothly. Due to Easter weekend, the install dispatch crew was swamped and our installation was pushed back 4 hours. That's okay, because they updated us every step of the way via SMS text and emails. The installer also called before arriving just to ensure we were still home. Actual install took about 40 minutes. The DVR and cable box makes recording and navigating TV shows and channels a cinch. We could even schedule and record TV shows and series online. We/re thoroughly satisfied customers. Pro-tip: If you absolutely need to call in and speak with an agent, call between 8am-5pm PST, M-F. You will be connected to someone in states. Any other time, you'll be sent to a call center overseas (India or Philippines).

Just left the store... they were supposed to open at 11am. There was no one in sight and the doors…read morewere locked. We won't be returning.