I have been a T-Mobile customer for 10 years or so and I have always been impressed with their product and quality but is their face-to-face team members in their stories is what always impressed me. This is the second time I've been to this location and I have never experienced service like this! Thomas and the store manager TJ went so far above and beyond to make my experience the best it could be. From educating me on all the devices to providing me all the current offers from Samsung and T-Mobile. TJ even went to another store to pick up a tablet that want in stock at their location. Just blown away with the customer service at this location! They run a tight ship with a very fun, light yet professional attitude and knowledge. This is the way customer interaction should be. Well done guys! We'll done. read more

T-Mobile - TJ the store manager and Thomas my sales dude. Super nice. Super knowledgeable. This was the epitome of customer service! - Mobile Phones Near Me - Atlanta, Georgia

I wouldnt advise anyone going to this T-Mobile. All the employees are great, however Antwain Walker, the manager that is rude and does not know about serving the customer. Anthony Carr is the assistant manager that makes alot of perverted comments about younger women and also lacks basic customer service skills. Good luck read more

This is by far one of the worst locations in my opinion. Each time I go the associates are rude and seem like they are talking about you when walking in. Other locations they are more professional and a better experience. read more

They're not great about acknowledging when customers walk in but the bubbly young blonde woman who ended up helping me was very genuine and knowledgeable about T-Mobile's product. The point of me going in-store (rare) is to seek technical information, so I was satisfied with the outcome. I also observed the same woman going out of her way to setup a new customer's car bluetooth system. For this reason, I gave them 4 stars. But they still have a ways to go because while this one bubbly woman was doing all of this work, there were 3 other employees that were too nonchalant. One of the three was just re-stocking supplies ,so she would've been the perfect fit to also manage walk-ins and the remaining 2 employees were males who spent an endless amount of time with customers seemingly getting nowhere. They didn't seem very knowledgeable. If not for the bubbly employee, I would have switched to Xfinity. read more

Very kind and knowledge staff that is super patient! Will come back for all phone needs :)

I'm a customer with version NOT a T-Mobile customer and after this experience I'll never phone with T-Mobile.. Long story short there was a line with my name on it and it was sent to collections. I never even received a phone from T-Mobile but I had a bill in collections . I made several phone calls and went into several stores trying to get help and everyone just seemed so lost, no one could help. I kept being shoved back and forth. Finally, after 3 months dealing with this mess. I came to this location and LAMAR helped me and finally got this bill off my credit. I'm so thankful for his patience and knowledge!!!! This store is lucky to have him! He deserves to be behind a desk or teaching others how to handle these type of situations. great job LAMAR. I hope I'm spelling his name correct. read more

Great location and wonderful staff. They were very helpful with the questions we had and solved our problems quickly. 100% recommend this location. Thank you read more

Literally the worst T-Mobile they don't acknowledge you they said it's only 2 people working here and they are helping other people and not being or even have the capability of multitasking with nobody here it's only 3 people in here read more

T-Mobile - Mobile Phones Near Me - Atlanta, Georgia

When i walked in I was not greeted. The two girls working were both assisting a guy but they seemed to be really enjoying themselves. I sat myself down and just waited for someone to acknowledge me. One girl looked me in my eyes and says absolutely nothing. The other girl eventually says "I'll be right with you". It was super delayed and damn near disrespectful. I will not return to this store. T-Mobile needs to get it together. You get horrible service when you call them and it's no better in the store. read more

I can't thank this store enough for all they did for me. Victoria, an angel. She helped me since day one, calling Apple, T-mobile and sprint representatives to find a solution for my phone. She really went above and beyond for me, and helped me out for over 3 weeks (one day over 5 hours other days over 3 hours) trying to fight for me to get an actual solution since I kept going back and forth from Apple and T-Mobile. Other representatives in the store also got involved in my case and also called T-Mobile and other representatives to find a solution for me. I have never felt this heard before from a T-Mobile store. Some people might say that there are not a lot of people working at the store or a long wait. Yes , it is true. But that's because they truly do take their time with each customers and don't move on to the next person until they fully helped you out! read more

Slowly, but surely, things are looking up for this location. It's still not an ideal set-up and I've experienced better service other places. Regardless, they get stuff done here. Yeah, you have to wait a little while... and you don't always get greeted... and it can be crowded... and the employees sometimes seem inattentive. After all that, it's been my experience that your issue will be resolved. Sometimes the end justifies the means. Yeah, I'd prefer to see more rainbows and unicorns. I guess that's just one of those things you have to put up with to be connected. read more

So I'm making a few updates on T-Mo again... In recent news - T-Mo now lets you go month to month, EVEN when you get a new phone (for which you can pay in full or create a per month payment plan if you prefer), and when I was surprised to discover that my last two year contract would be up today (yay!) and I figured out how make my plan more economical as well, I decided to enlist my personal IT guru, Adam R formerly of Yelp, to help me pick a new phone. He loves and knows about "this stuff" and I, well, don't. The guy that helped us when we went Sun so we could handle everything before my contract was up and ensure I was going mo-to-mo - I wish I remembered his name but I think it starts with a K - was awesome and super-helpful. We had an idea going in of what I wanted and that's exactly what I ended up getting - the Galaxy s4. This is my first touch screen (I know, I know) and I am definitely not adept at using it yet, but it is really cool. I got black and a bright pink case for it (yay!) and the boys got me initially set up and now I get to play with a new toy! Retail price on the phone in full is high so I opted to split it up. This phone is definitely bigger than my crackberry but I'm getting used to it. I need to go back and get more help on a few things but feel good about the help I will receive. read more

Where are the workers? Why am I having to wait an hour for something that should take me 3 mins to do? This is absolutely ridiculous. Who is managing this store and why hasn't he/she been replaced? Complaint after complaint about long waiting times and one thing is clear, they don't care. read more

Inadequate customer service. With the ease of ordering this stuff over the internet and all the stores all over the city, you'd think that they'd try a little harder to keep customers at their location. Back in August, I was robbed at gunpoint, and my phone was in my bag. I went in to get a new phone, and was given NO sympathy - not even a "Gee, that sucks, we'll get you all set up with a new phone" - just a well, this is the cheapest one we have right now. And even then, they lectured me that if I'd had the insurance, I wouldn't have had to pay. Trying to see me on insurance for a cheap phone the day after I was robbed. Seriously?! Today, I went in to upgrade, since the back up that I'd been using since then is no longer acceptable, and we've passed our two year upgrade mark. No help at all. I stood there for 20 minutes without even a "hello, i've got another customer, but I'll be with you in a second." Also, a woman was talking on her phone letting her toddler play with all the models, and he yanked too hard and activated the alarm system. The employees didn't even bat an eyelash - they just let it keep beeping! Obviously they don't need or want my business. read more

When coming to this location make sure you see JOSH! He's the manager! Extremely knowledgeable, extremely quick and always puts customers first! It felt like I was buying a phone from my cousin! 5 STARS as long as Josh is the manager!!! read more

The customer service is off the charts!!! The staff went above and beyond to help!!! I had a great experience!!!

Family member had traveled internationally and left the USA chip. We walked in the door, clients were being waited on and 'Josh' asked us what we needed. In 10 minutes we were finished with a virtual chip loaded and the phone working perfect. Josh was helpful in all respects and very knowledgeable. read more

Bad enough that my iPhone died, but when I bought a new phone they charged me an "upgrade fee". Worse was when I asked why the invoice was so high, the sales person said it was just that fee, the phone and tax. LIAR! He put a charger in my bag and charged me $20 for it without asking if I wanted or needed it. This is deceptive, I will not return to this store. read more

Well, it's Day #2 and after going in to the store to bring over 4 new lines of service only 1 actually works. I've been online with Customer No-Service for 2 hours 3 minutes and counting and my sales rep is MIA. I can't create a Tmobile account online, so I can't order the new phone that my son desperately needs (of course the store, which was a barren wasteland was out of stock). The apathy and lack of after sales support is appalling. Edit for Day #3 - After 3 hours 10 minutes on hold last night, I gave up. Called again this morning and finally got my phone activated. Again, where was my sales rep?? I went into the store after I was told that the promo Natasha quoted me didn't exist. I got stuck doing a BOGO instead of getting one at 50% like she quoted me. Thankfully, Ivan was the best sales rep ever. If you ever think about chancing it and going there, ONLY ASK FOR IVAN! He is professional, thorough, and knowledgeable. He saved 4 lines from walking out the door. read more

Shout out to AJ for amazing customer service and help with setting up our new service. Everything was simple and efficient, couldn't be happier! Thank you to Josh also for the additional information and help. read more

I had a real problem with add pop ups, not knowing how to correct this annoying problem I finally gave up and went to the Bulkhead store on Peachtree! The lady that helped me was very knowledgeable about this silly problem. She showed me how to move the apps to "no where land!" All is well and she didn't make me feel like I don't how to operate phones read more

So according to their website, there is a zero minute wait at this location. So I went in, and was asked if I needed something. Yes, I told him I was there to move over six devices from a competitor. I was told to wait... While I waited, the store had only one other customer, and five employees standing around. One was on her phone, while another was sweeping. Multiple times we tried to get someone to help us, and nothing. So yes, there is a zero minute wait to be greeted, but that's it. I honestly don't know how these people get a job. Not only are they worthless with their approach to customer service but they looked like they sleep on the streets. read more

I have never experienced such poor customer service in my life. Brianne is rude and condescending. She mislead us by giving false information regarding warranty on accessories. BEWARE!!! read more

*I want to point out that I don't have any insight regarding this particular store. My review is solely based on T-Mobile as a whole and is an explanation of my particular circumstance. I purchased a t-mobile phone about 1 year ago. At the time I was living in the Buckhead area of Atlanta. About a week ago, I purchased a home about 15 minutes from my previous location in the Kirkwood community of Atlanta. This area is very established and part of Atlanta at large. It is also about a mile from Decatur square. In other words, this isn't a rural area. Upon moving in, I noticed not having any signal whatsoever, with the exception of a few fleeting 2G instances. The phone had no data and no solid ability to make a call. I called T-Mobile to investigate. The first time I was told there was a "trouble ticket" currently being serviced in the area. They would get back to me after they heard the results of the repair. They did and asked me to go back to the house and see how much my service had improved. The service was the same. I called in again a couple of days later and was told a new service request would be initiated. I was to give them a few days and then call back on Friday. I complied and today is Friday. In the back of my mind I wondered why they wouldn't follow up with me. I spoke at length with a technician about the situation and after he reviewed his engineer "notes" he promptly said there is nothing that can be done. There were no planned upgrades for my area for the next 6 months at least and the engineers have confirmed my area has poor service. I was forwarded to "terminations". Once I reached this new department and told them my whole story again, they informed me I "had two options", the first being me finding someone to "take on my contract for me" or, if that was "not an option" I could pay the $200 cancellation fee for "wanting to get out of my contract". At no time during my experience with T-Mobile have I ever been spoken to so short and cold. I have enjoyed the service for the most part with little trouble(except being over-charged every month and having to call in to get credited). I of course take issue with the idea of paying the contract cancellation fee and was told that I could either "write to t-mobile" as they don't "talk about cancellations over the phone "anymore" or I could just "deal with it" and pay the fee. In hopes for a remedy to this situation, my first step is to post here. If no remedy will be found, I will next offer my experience to shoppers entering the T-Mobile retail locations. If anything, you need to know what a company treats you like when things don't go perfectly for them...and I want you to know, this is how you'll be treated. Of course, I would be perfectly content to move on from this if they waive the bogus "early term" fee. It's your choice, T-Mobile, nickel and dime me for $200 or lose future customers. Let me know! read more

The customer service at this T-Mobile location is out of this world. The store manager (Nikisha Holt) and associates at this store provide the best customer that I have EVER received from any T-Mobile location. Store associates, Lee U. and Jamie T., went more than far and beyond. Lee was relentless about making sure that I received the proper good service from T-Mobile. To be exact, Lee assisted me, without complaint or attitude, for approximately 3 hours. 1.45 minutes of those three hours were spent by Lee resolving an issue for me on the phone with T-Mobile's customer service line. I realize that at any time, Lee could have told me that I needed to come back or that he simply could not assist me at the time because this is a busy location. However, he did not waiver in attempting to provide me with the help I needed and with top-notch customer service. Also, Lee continued to remain very courteous and helpful to any incoming customers while he assisted me. Lee rocks! To top it off, Jamie, who was not even my sales rep at the time, stepped in VOLUNTARILY to assist me - - he too went to battle for me with the customer service line. He was happy and eager to assist me, and it appeared that Jamie received some type of satisfaction in helping me. I have never EVER received this type of attention from any T-Mobile associates or store, and I have been with T-Mobile for over 10 years and have been to many locations. The quality of service this team and store manager provided to me was outstanding. read more

It says 4 stars means "yay! I'm a fan" which seems a little over the top for a T-Mobile store but I was a fan of Dexter the very adept salesperson who I was lucky to have help me. This location got mixed, somewhat less than awesome reviews but the GA Tech area location was closed so we took our chances. I can't vouch for the location for any other reason than Dexter. If you remember the cartoon network show than you will appreciate when I say - he does the name justice. Call ahead, ask for Dexter. read more

Horrible location! I spent almost three hours in here, ended up leaving pissed and unsatisfied. The rep clearly didn't know what he was doing. I was told 4 different prices for a line. The manager was incapable of helping or rectifying the situation. They are so clueless when it comes to efficient customer service. This whole experience makes me want to cancel T-Mobile. I will never go to this location again! It so sad that they are the closest location to my home. read more

Run from T-Mobile. Don't even consider switching from whatever carrier you have (no matter how bad you think it is) to this nightmare. You have no idea until you experience it, and, trust me, you do not want to. The staff and managers are very nice here, especially knowledgeable employees Dexter and Ronnie, but they are working for a lame carrier. The cell phone reception was spotty at best in many locations in the Atlanta area -- except in the T-Mobile store (yes, I got lots of bars inside this store and was able to make a call without the call dropping). I am mystified how T-Mobile stays in business. read more

They don't even deserve 1 star! False advertising! T mobile lied to me! I was told my bill would be 130 dollars and when I received my bill it was over 300 dollars! read more

I had been with T-Mobile for eleven years and they have provided good service. I have to periodically call them to find out if they have better pricing. In Oct '14 they said the $20/mo per phone was their best pricing. When I got things rolling to move my phone service to AT&T, THEN T-Mobile tells me about their $40/mo plan for all 4 phones. Incidentally, if you port any of your cell phones over to another carrier, T-Mobile will charge you for the entire remaining month, so plan your move near the end of the month. (Give T-Mobile a call and they'll eMail you the numbers to "Un-Lock" your cell phone) AT&T offers $$ for signing on, which takes some of the bite out of the transition costs. Be sure to check out what the other mobile carriers are offering regularly. It pays to ask your cell phone carrier for their Best Price every 3-6 months. If you have ComCast... read more

Terrible customer service. We came in for a scheduled appointment on a Saturday. First, there were only two employees working even though there were six total counters. In Buckhead. On a Saturday. We were not greeted when we entered. When the service technician finally acknowledged our presence, she said she'd been "stuck with customers" and had not gotten to eat lunch; we would have to wait "at least an hour" for our scheduled appointment. read more

The people at this location are PUSHY with their sales. I just came in on my lunch break to ask about this ETF buy out promotion they're doing, if I would have to pay anything after the credit check, and to see if the phone trade in amount would be worth it. Well while the guy was checking my credit, he also signed me up for an account without my permission using a temporary phone number until he ported mine from ATT! That's how much he was rushing me! Do not go to this location if you want to switch over from your current carrier. read more

I had bad experience Manager Nikisha Holt not a good manger there i ask about to talk my problem she never come out side and speak with me the girl carolyn she mess up bill with out explain extra charges she charge me $150. fees to up great my phone i asked her i can up great or not she said sure but she never explain to me i said i want to talk to her she did not show up to the front no one fixed my problem worst thing i ask 3 and 4 times about manager she did not come to the front..... she was in the back very bad customer service wait almost hour even new customer said to me u have so much patient do not go there read more

All i can say is.....GO DOMINIQUE, AND ......I THINK THE GUYS NAME WAS ANDREW.....ANYWAY...every time we visit this store, we always get great...EDUCATIONAL service....I cant say that they are always FAST...but i can say...that we never go UNATTENDED...they do the best they can with the amount of personnel that they have....Sometimes....a 10 minute wait can feel like only 3 minutes...when people are hustling...and still paying attention to you.... As long as i know that im getting the same level of service that the person in front of me is getting,,,ITS ALL GOOD!!! DOMINIQUE is a favorite...because she makes sure she finds answers to issues...even if it means calling TECH SUPPORT/CUSTOMER SERVICE...she even goes as far as researching the NET if necessary. read more