My husband and I are beyond frustrated the store manager Sohrab was absolutely deceitful and mislead us by pushing a promotion that we believed was beneficial. He is a scammer and wants to make commission and doesn't care about the customers. We will try to void our contract due to his misleading marketing and unfair practices. I strongly believe he is not the right fit for a manager. My husband and I have spent over 7 hours collectively to no avail. Please do not go to this T-Mobile store unless you want to get scammed. I wish we would have read all the reviews below. I see a pattern with the store manager. He likes to scam people. I am going to look into this because we need to take legal action. This is not okay! read more

I had an extremely upsetting experience at this T-Mobile store. The manager, Sarab (also spelled Sohrab), mocked me and discredited me when I asked for help. While explaining my situation, I mentioned that I have a learning disability, and at that point he stopped assisting me entirely. He told me I needed to disclose my disability before speaking with him and refused to help further, even telling me to come back when my "brain is working". After making that comment, he also told me that I should bring a family member with me instead. I explained to him that this was rude and discriminatory, as my disability does not simply "get better," and I am fully capable of managing my own account and phone bill. No one else is responsible for my service but me, and I should not be required to bring another person in order to receive basic customer support. When I pointed out that this was discriminatory, he denied making those statements. I informed him that the security footage would reflect what was actually said. He also admitted that no one in the store was trained to assist customers with disabilities, which made the situation even more concerning. This conduct is a violation of the Americans with Disabilities Act and California's Unruh Civil Rights Act, both of which prohibit discrimination based on disability and require equal access and service in public accommodations. Customers are not required to disclose a disability in order to receive help. I felt completely disregarded, and this occurred on my only day off. I reported the incident directly to the company, and a formal report was filed. Another employee, Amanda, later approached me, apologized, helped calm the situation, and provided clear information on next steps, which I appreciated. What makes this even more troubling is the clear pattern of similar complaints in other reviews over the past months and years, describing deceptive practices, hostility toward customers (including women and elderly customers), refusal of service, harassment, and unprofessional conduct by this same manager. I left feeling humiliated and dismissed. I strongly caution others and sincerely hope this location is held accountable, as no customer especially someone with a disability should be treated this way in a public service environment. California Law: Under 42 U.S.C. § 12182 (Title III): "No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation... " California civil rights act: California businesses must provide "full and equal accommodations, advantages, facilities, privileges, or services" without discrimination based on disability. I am sharing this experience so it is documented and taken seriously, and so that other customers especially those with disabilities are not subjected to the same treatment. No one should be denied respectful, equal service or made to justify their disability in order to receive help. read more

Hi all I'd like to come on here and let you know about my experience here at this T-Mobile I was trying to pick up my phone that was shipped and ready for pick up. TELL ME WHY. I have the "MANAGER".... SOHAB(a male) fighting me ... a female. He wants to tell me to call the 800 number because he refuses to give me my phone. He also threatened to call the cops on me. I cancelled my phone pick up needless to say I felt like my life was threatened at this T-Mobile store. And I will be going MILES MILES AWAY to a different T-Mobile pick up my phone in two weeks. I have contacted corporate and the complaint was also sent over to them. BEWARE. read more

SOHAB not only did not open the store at 10 on a Monday but I left at 1045 and no one was still there to open I went back at 2:00 and he said "so what that it wasn't open on time." Then i tried to do my 3 trade ins and a return and he says he couldn't do it Incredible. He needs to go! read more

Don't go to these non corporate stores. Would not sell me a hot spot unit without adding a new line when I'm already a t-mobile customer with a line. read more

Ask to see the bill before you purchase anything. I was lied to and told some things were free untill I received the first bill. I had to call customer service to have the transactions reimbursed. I specifically asked him a few times if it was included because it's sounded really odd and he confirmed it was of no charge to me. He also sold me internet that didnt work at all in my location which I found very odd after the customer service rep I spoke to on the phone also confirmed. I don't understand how employees are allowed to just lie like that without repercussion. It's like dealing with used car salesman these days. He said he used to work at att which makes a lot of sense since I used to be with them and they had some really shady tactics. Which is why I moved back to T-Mobile and now dealing with that was very disheartening. read more

The customer service i received from this company was very disappointing. The reps in store were rude and offered no assistance. I regret leaving AT&T. T Mobile promised many things to switch over, yet we have spent 5 plus hours on the phone trying to just get what was promised. Don't believe anything they say! I'm looking into small claims court. read more

Misleading to persuade customers to open up unnecessary sync up lines for other promotions. Staff not well trained or aware of current promotions. Best bet go to Costco T-Mobile or online. read more

Great very helpful give you all the information you need the worker name Elijah is the best for talking and helping with your problems on your phone read more

My mother went to this location yesterday around 12:45pm to get her phone transferred over. The doors were locked and workers inside laughing. The manager Sohrab came and opened the door and said we are closed for another 15 minutes because they were having a "meeting" so my mother waited. As soon as he finally opened the doors he gave attitude right away telling her she could just transfer her phone on her own and didn't need to be there. She is not the most tech savvy and he made her feel terrible about that. He told her if she wasn't there to buy anything that she was wasting his time and that she is a reason why he won't have a job one day. Overall awful customer service, he made many inappropriate comments to my mother during her time at this location. At this point, we will be complaining to corporate and possibly changing over carriers. Very disappointing as my mother was so excited to finally have a new phone. read more

I have visited this location several times and I must say everyone there has been very helpful to me. On my recent visit, Amit assisted me with my phone issues. I told him that I needed a new Sim card for my Samsung S21. I had a Note 8....(yes, I'm slow at updating my phones) Amit told me that they were the same size and should fit. I insisted that I needed a smaller card. Without any judgment...Amit inserted my Sim card easily into my S21.. I bow my head with shame!!! Amit was very knowledgeable and friendly. He didn't say I told you so! I appreciate him and the staff members for having priduct expertise. I'll be back once I get my next upgradw! read more

Customer service.... Unless there's something in for them, they will help you otherwise they will just tell you to go to another store. Horrible customer service. read more

Dropped by to add a phone line. The staff was very friendly and helped me quickly. Answered my questions and was patient with my trying to figure out what options to setup. They let me know cost changes before tax following protocol. They helped me update a few things in my account, and let me know about any account updates with my changes. Was out of the store in about 10 minutes and the new line added worked as expected. Hope you all have a good experience like I did. read more

Be careful of this location. This isn't a T-Mobile corporate store, so they are limited in what they can do. I used it 5 years ago and got terrible customer service. I should have left then but our old phones were dying and I needed new ones. I thought I would go back and give it a try, figuring that in 5 years, they must have gotten better or they wouldn't be around. Yeah, no. I went in to get some help comparing plans and Shawn was very helpful with that. He then brought up the T-Mobile Home Internet. I was interested in that, and since I could get it for free for 2 weeks to try it out, I decided to give it a go. It was great, much faster than Spectrum, however, it couldn't hold the signal. It is pure wireless and it was losing the connection several times a day. I tried it in several locations around the house and it didn't get any better. I decided to return after a week. So I took it back to the store and they wouldn't take it, told me I had to call Customer Service and set up a return. When I called Customer Service, they set up the return but told me that I could take it back to the store. So, since I didn't have a shipping box or a way to print a label, I went back, and, no, they cannot take any returns because they are not a real T-Mobile store, they are some kind of franchise or something. Oh, and I did ask to speak to a supervisor but they didn't have one, he was out to lunch. I finally got it straightened out and got it shipped back. UPS took care of it. I wouldn't buy anything from this store, since they can't do any kind of follow up service. read more

I went into this T-Mobile store thinking about switching from Verizon. I was greeted right away by Juan. He's so nice & friendly. I had a lot of questions about different plans & he was extremely informative & patient with me. I ended up switching after being a 15 year customer with my old carrier. Juan also offered me new accessories, which I got thinking they will be helpful for my international travels. He is an excellent employee & wonderful in customer service!! Very much appreciated!! Thank you Juan!! read more

I cannot say enough about T-Mobile. I was a long time AT&T customer but T-Mobile has won me over. I have been using them for over 5 years now and am so satisfied with their level of service, promotions and products. I recently upgraded 3 of our phone lines. Their employee Juan was excellent! He guided me through the process like a pro. Found the best plan for us, best iPhones and transferred all our info from our old phones to the new ones. What a pleasant person he is too! I highly recommend T-Mobile. Ask for Juan. I travel overseas and love their limitless, free texting. Kudos to the team at this Anaheim Hills store. read more

Juan helped me out yesterday with some issues I had porting a number over, but he was patient and jumped on a call with customer service to get the issue fixed with my new iPhone. I recently made the switch From Verizon to T-mobile so I'm happy Juan was able to get the issue figured out. read more

Prospective customers before you buy into T-Mobile's artificial pleasantry, know this: T-Mobile is a raptor corporation. It swallows any competition by merging with it. That gives you less choices. The reps are trained to be friendly in the stores when you are buying. The reps have incentive to cheat you. They are paid low salaries and often work on commisions. I was blatantly lied to about various things by the rep that first sold me my phone. Many years later, as my phone FINALLY was paid off, I learned (ironically, from another rep) that for years I had been getting cheated. Something I did not need (or want) was bundled secretely. After many back and forths, the final answer was a rude supervisor who basically told me: "It is the customers responsibility to review their bills." Ah, but it was only after I paid off my phone and noticed my bill was STILL high that a rep looked at my bill and figured it out. The language in the bundle made it hard to find. Even the rep admitted that. I am O.C.D, probably ADHD as well. I was VERY specific about my needs when I entered into the contract. I told them I would be using the phone to tether because the city I live in does not allow for two bills from the same location for internet services. I rent a room apart from the house. I got the Unlimited plan, paying extra for it. It's not really "unlimited". I would get throttled after 50GB. Annoying, but at least still workable. For some years I got decent speeds until I hit 50GB. Then they merged with Sprint. Immediately my speeds (even before 50GB) went down. They started to set up 5G towers. Speed went down again. At about this time a rep asked my age. When it was proved I was over 55, she said they had this new 55 and over plan with a T-Mobile modem/router.I would no longer be forced to tether. I was over the moon. This could solve so many stress inducing issues. I had a trial period. If not satisfied I could bring it back. I tried it in the optimum position (near a window). It worked for 10 minutes, then shut off. I tried it in several parts of the room. It kept shutting off. Took it back the next day. Rep said they had a new model, try that. This one wouldn't even connect. Took it back. Was given a box and a shipping label. This model I had to send back. Had to buy stuff to insulate the modem/router, as well as tape. I sent it immediately. I got a bill for this modem/router, even though I had returned it in plenty of time. I went to T-Mobile. Rep looked it up. They HAD received the package. I had a cat pet sitting coming up. While pet sitting my phone suddenly stopped working. I had brought my computer, luckily, and was able to figure out that my phone had been disconnected. I contacted T-Mobile (knowing in my heart it was because of this bill for the modem/router that never even worked) After the usual burning path through the hellish voice mail system, I finally got a human. She looked up the info. We ran into a snag getting into my account on my end. Somehow we got disconnected. She called back (phone only worked when T-Mobile called at this point) then it disconnected again.Then... no more calls. That was already hours taken from me. The next day I went through the same hellish barriers to get a human. Finally got one. He FINALLY was able to solve the issue and expunge the bill. I was not offered ANY recompensation for my wasted time, effort, or for the years I was ripped off. When that smug supervisor later noted that it was the customer's responsibility to review their bill she also noted (as if it wasn't THEIR fault) that they had reversed the charge of $69.00. I should have screamed: "Yes, you did, but it was YOUR error. You caused me great inconvenience, risked my lively hood, and even made me pay for packing materials! Yet, if I am 2 days late on my bill, (I was recently) immediately you shut me down and charge a restoration fee of $20.00!" Also, ALL OF YOU NEED TO BE AWARE that T-Mobile recently changed their Terms Of Service. You can no longer sue T-Mobile by jury trial. Only be Artibration. What this means; Arbitration costs money, you often end up with a lawyer from the same company you are suing, on the unlikely chance you win, the payout award is much smaller. (and remember, you have lawyer fees) In addition, you must agree not to sue their third party vendors, partners AND suppliers. In short: customers have little recourse to the law. Recently, T-Mobile merged with Mint. Rocks are faster than my internet. read more

T-Mobile Authorized Retailer - Facebook, Bing, etc... take forever to open up when tethering by T-Mobile. A 10 minute Youtube video download takes several hours. - Mobile Phones Near Me - Anaheim, California

Great customer service! Went into t-mobile to switch over from att and Ahmed hooked it up! He was prompt, professional and knew his stuff. Thanks for the great service! - Suhail read more

I was talked into buying a phone by a pushy salesman in December. I went in to get the contents of my old phone put into my deceased husband's newer phone so I could use that one. The salesman told me that for only $15 a month more than I'm already paying he could get me into a new phone. After the purchase and set up, he said that my first bill in January might be a bit more, but in February it will drop down to $115. He said if it's still higher in February, come in and I'll adjust it for you. Sure enough in January the bill was $117.98. After I also paid $117.98 in February, I went in to the store to have the " adjustment " made. The person I had dealt with before wasn't there. The salesman told me I am in fact getting charged exactly what I was supposed to get charged. He was not about to adjust anything. I told him it was dishonest for the other salesman to tell me my bill would only be $15 more when it's actually $18 more. He said that the other guy was just estimating. I SAY ITS BAD BUSINESS. read more

I could give -5star. They will throw your phone on the desk, if u not spend money. And manager will put you on harassment if u complaint about that issue.and this store is franchise they will not care u anything after u buy here so don't! read more

Taaha and Ahmed did an EXCELLENT job! They were very nice and helpful. Answered all our questions in a professional manner. We added another line and had to get an old account/phone number from AT&T to transfer over. They took care of everything! We had a great experience at this location. Highly recommend!! read more

Had my first review removed lol guess truth hurts. No stock except most expensive phones and rude customer service. Never again

Came in today at 12, a gentleman with a forest tattoo on his forearm helped me. Wished I got his name, but he was super helpful and assisted me with my phone! Great place! Went again for my visit 02/22/18 Absolutely love the service! Jessrey and Juan are the MVP's! Super helpful when it came to helping my bf and I with adding him onto my plan! Would definitely recommend this place to everyone! They made the transition for my bf from AT&T a smooth one! Literally have had a great experience every time when coming here! read more

If I could give minus 5 stars I would. If you want to wait an eternity come to this place. They won't even acknowledge you while your waiting for hours on end. Ridiculous lack of service. read more

iPhone 14 of $799.99 was bought at T-Mobile, Anaheim Hills, CA with 50% Trade-in Discount of $400 in December 2022. The store did not send my traded-in iPhone Plus to T-Mobile Company, and thus we have not gotten the discount credit of $400/24months=$16.66 per month. T-Mobile says the fault is the store who is responsible for not returning the traded-in iPhone. Thus, Numerous contacts have been made to the store owner, Jibraan Shoro, who finally promised to credit $10 every month in March 2023. But, instead of $400, only $10 was credited to my account on March 7. Disappointedly, Jibraan has been ignoring my repeated emails and text messages to his Cell. read more

Just can't say enough of this place. I was there first time in November. It was very busy but I still got the best service ever from Juan. He took his time to help me change from AT&T to T-Mobile !!! I had many questions and he was very patient, unlike the staff at AT&T , So glad I changed carriers. And I had to go back again today and thankful Juan was there again. Once again thank you for great and very helpful service from both Juan and Elijah!! Thank you so much again guys!!! read more

I came to this store specifically for Juan after my cousin recommended him for his great customer service. I am glad that I listened to this recommendation. Juan's customer service was one of the best experiences I've had. He gave me a great rate for my plan, helped transfer all my info to a new phone, and helped me get a new watch. I will recommend Juan to everyone I know! read more

I had such a great experience coming here today; Edward and Omar showed excellent customer service in regards to the issues that I had! Edward was super quick and polite when I needed help in adding an additional line to my account. Definitely came in clutch when alerting me to a promotion going on that I could definitely benefit from. When I ran into a smaller issue, I returned back to the store where Omar was there to help me out. He was very knowledgeable and helped me navigate through my problem clearly and concisely. Within 40 minutes of some troubleshooting, everything was squared away and solved! I cannot recommend these guys enough, and I'm more than grateful they were there to help me out today. They deserve all the stars! read more

I've been with T-Mobile for over 15 years. This T-Mobile store is nearby where I live. Good store with excellent and friendly service. I would definitely go to this location whenever I need assistance with my phone or account. I purchased three iPhone XR's for my two daughters and I about 5 months ago to replace our old iPhones. The iPhone XR is the best device. It is super fast and the battery life is amazing. There are lots of great features: a glass body with an aluminum frame, a liquid retina LCD display, face ID, smart HDR, and more. If you can afford it, I would definitely recommend. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Anaheim, California

I went in to add a line and they told me the phone I wanted they didn't have, this was part of add a line get a free phone. Called later to see if they had in stock to buy out right and they said they had plenty. Obviously pushing their own agenda and try to go rid of whatever phones they probably get a bonus for also. Guess what else, never discussed a phone replacement plan with me but it magically showed up on my plan when I checked. This store seems to be very dishonest and the stock of demo units they havr is very limited. Nicole was the one that helped me, don't appreciate dishonesty in items you offer and monthly services added without being discussed. Not worth it, next time going elsewhere. Went to this store out of convenience. read more

I really don't know where to start with this location. Ahmed is truly the best man he really cares about the customers. He went above and beyond for me and I'll be Grateful forever for that. Ahmed was fast and efficient. Felt like I was talking to family more than a T-Mobile employee .Best thing I ever did was leave AT&T and join T-Mobile . read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Anaheim, California

It was the easiest and most enjoyable experience I've ever had switching to T-Mobile Ahmed at your Anaheim hills office was outstanding in his knowledge and ability to explain the processes and services available the whole thing took maybe 30 minutes. Couldn't be happier with their products and promotions really saved me a lot of money and head ache. read more

T-Mobile Authorized Retailer - The great crew of T-mobile Anaheim hills thank you guys - Mobile Phones Near Me - Anaheim, California

Not sure why the employees always say I need to call T-Mobile for help. I have two accounts and for over a year bc nobody can help me merge them. I went in to buy a phone today and the guy was so rude we just left. read more

Avoid this store at all cost rip off liars they will tell you you have 30 days to return but it's bunch of lies they told me I have good coverage which clearly shows on their maps read more

Thank you Sal & Ahmed. You guys are great!!!! Setting us up with T-Mobile with awesome phones. Thank you again for porting our numbers over from Verizon. Best move we could've made. STOP IN THIS STORE AND SAY "HELLO" These guys are great!!!!!! read more

Free Netflix! Free Hot Spot! T-Mobile Tuesdays Ap! Exceptional Customer Care! 3 phone lines for the price of 2! Glad I made the switch! Go see Nicole , you will not be disappointed! read more

This T-Mobile always has the BEST service! Sal really helped me out A LOT. These guys will look over your plan and try to SAVE you money, instead of gouging you or trying to run up your bill. Matthew, Brandon and Sal are the guys to ask for... super patient, professional and thoroughly handled every aspect of the deal. I won't go anywhere else and I highly suggest you don't either. read more

BEWARE!!!This Location are up to no good.I just found out that 2 of the employees that worked in this location are dishonest,scammers,and liars.I was here on September 6 to get a special promo for add another line for $30 and get the 2nd line for free.I went ahead and sign the contract and they told me the promo is still available.I was very happy with customer service and everything went smooth.After a month I received my bill and it came out to $183 and i knew something is smells fishy.I called the store and the customer rep told me that my bill will be adjusted and pro rated on the next month bill.On the second month my bill came out the same for $183 with no changes on the the new plan that i sign up for.Today i went to the store and confronted the rep that i was dealing with.He told me that the promo he offered me was not valid and theres nothing he can do about it.This person totally lied and deceived me like he didn't care whatsoever.talking about unethical way of doing customer service and lied about it.honestly if I didn't qualify for the special promo or the promo was not available why would you proceed with the transaction and contract to be signed.Atleast be honest about it and tell me the truth and everything is gona be fine.Just dont lie to me and pretend that i was eligible in the first place.I ended up calling the corporate office and got everything settled with a breeze.Im on a new Plan with a lower monthly payment with the same service.These 2 employees that i was dealing with are useless.All they want is to set you up on a trap and a click bait.I would never step my foot inside this establishment ever again. read more

Ahmed and Murad are Awesome!!! My husband and I came in to get our screen protectors changed because they were cracked. We ended up leaving with two brand new Iphone11's and 2 SyncUp Drives for our Cars! No sales tactics they were just super friendly and let us know of all the upgrades my account had and the great specials T-Mobile was running. Ahmed saw how beat my phone was and I was up for a free upgrade (I drop my phone a lot (lol). All this new product and my bill is only $10 more than it was when I walked in, which is nothing considering all we got! Not only that we left with a smile because that was the best customer service ever. They even laughed along to all our cheesy bad jokes while they were changing our phones out . Great store! Definitely recommend going here they genuinely care about you. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Anaheim, California