My phone went dark. The screen went dark, that is…read more I called several repair shops, and no one could help me. I Googled UBreakiFix locations. I came across this establishment. Although they were backed up with orders, the nice employee accepted my need and allowed me to bring in my phone. My phone was repaired within a couple of hours. Although the total cost was $324, I accepted the cost due to needing my phone. It's so sad that I was dependent on my phone working; like I couldn't function without it. I gave this establishment 5 stars because they repaired my phone where others couldn't. If I ever have another phone problem, I'll definitely return to their shop.

Being generous with the extra star. I called ahead of time and spoke with Jay or Jacob. I explained…read moreI had a Gen 1 Microsoft Surface Book and the battery was swelling and splitting the case. He was unsure about the parts so I looked up the battery for it and gave him the part number. It was about $30-$50. He appreciated the effort, quoted me $150 to get the job done and said to bring it by so they could log it in. I live in Dripping Springs so I told him I'd make time to get it over to them as they were about an hour's drive from me. The next day I get the laptop to their storefront. A guy at the desk looked over the laptop and brought it to the back. He came back and said his manager was going to quote $250. I let the front desk person know that the price quoted was $100 less. He replied that Jacob was "just a tech" and that his manager's price was what they'd honor. I asked for his manager's name and was told it was Joaquin. I wasn't too happy about the "bait and switch" they just pulled on me but they already had me all the way across town at that point in time. I felt like a chump. The front desk person was having trouble getting the laptop logged in to their computer system and had his manager "Joaquin" come to the front to help him. Joaquin wouldn't even look at me or say hello or even acknowledge my presence. I just stood there quietly. I never said one word to this person. I was feeling like this guy was gouging me on the price and that I also felt that he knew full well that $200 was him being way overcompensated, possibly personally, for a battery replacement. Joaquin just snubbed me, turned his back on me and then walked away. I asked Front Desk Person if I would be getting a detailed receipt showing the amount I paid for the battery and how much they were charging me for labor. He told me no. I would receive a receipt for the full price to include labor and parts. Of course this obscures what I'm paying for labor and parts. No mention of going through insurance or anything else. Front Desk Person just kept his eyes focused downward. The guilt at what they were doing was evident. He also proceeded to charge me $60 + tax for an "advanced non-mobile troubleshooting fee totaling $64.94. He said that was just in case I failed to pick up my laptop. What in corn-dog hell? I'm already feeling like a fool getting fleeced and they're just sticking it in and twisting it now. So, I need the laptop and the swollen battery is a fire hazard so I'll go ahead and let them pluck me like a chicken. I paid the $65 and I will pay the rest of their fees IN A MONTH which was the time they said that they could have it ready by. But I will never recommend them to anyone ever. This was a classic BAIT AND SWITCH where everything is all rosy and positive until I (the patsy in this crime drama) makes his drive out to get the job done and then gets stuck with an astronomically high bill after the fact with a take it or leave it attitude. Oh, I'll pay your fees but you've made an enemy out of me. Never again.

Very happy with the customer service and everything involved with the repair of my phone. I went…read morearound to my carrier (who I have insurance with), the Apple store, and other 3rd party repair shops and this was by far the cheapest and quickest way to go. Plus for getting my phone repaired with them, they gave me a (deep) discount on a new phone case and screen protector that everything included was still over cheaper than any other option I found. Plus a lifetime warranty on the screen repair! I'll be using Cellairis for the life of my phone. Thank you again! Xoxo Update: My phone screen stopped working this morning (4 months later). So I took it back to the kiosk and they fixed it for free in about 10 minutes and gave me a new screen protector for free as well. If I could give 10 stars I would.

Such great service! Ali said he'd finish my iPhone Xs screen replacement in 15 minutes, but it was…read morecloser to 5 minutes. He also priced the repair more affordably than anyone else in town. This is exactly where to go to get good, straightforward repairs done, and at a great price too.

For the store on Brodie Lane: 5 stars. I brought in a 25 year-old toy (with 25 year-old…read morebatteries). The technician carefully removed the little door to the battery compartment, which is extremely small, and then carefully removed the batteries, which were nearly cemented in place. It took several minutes but he got the old batteries out, installed the new ones, and the toy now works like new. Thank you!

Every time I have gone to this location they are so helpful and friendly. It's my "go to" store for…read morebatteries and flashlights.

If I could give 6 stars, I would! Tim at Reliant put in our business phone systems over a year…read moreago, and they are beautiful. But more than that, we had a lot of trouble with AT&T and then Time Warner getting our lines and internet up and running. After weeks of struggling and switching services, etc, Tim came over and fixed the problem in about 30 minutes! ...and he didn't even charge anything! It's been over a year and he just stopped by to help connect a new computer to the internet. This is not even his job, but he helped us again...for free! I love these guys!!!

I was desperate for professional telecommunications support. I called and spoke with someone on…read morethe phone and was able to get same day service and all of my issues corrected. Very happy and will definitely call them again!

Took in old phone to see if they could get it started for data recovery. Saleman sent me to data…read morerecovery place Turns out they charge $695 to recover data. I went back to 1up and then and only then did the salesman tell they do not repair these phones. I told him that if he had told me in that in our first conversation place I could have made an informed decision. He started arguing so I left. Very disappointed.

I thought my screen was toast and my charge port bent beyond repair. Cracked this way and that, and…read moreonly charging when I crammed a cord in with all my might. The fella at the counter peeled the (cracked) screen protector off, and cleaned out the port. Brand new. Took 10 seconds for him. I was prepared to pay who knows what, I paid nothing. When i inevitably break my phone for real I will 100% be coming back. He had the opportunity to fleece me for me being an idiot but chose kindness instead. 100/100 stars

Extremely helpful , Greg is very helpful and he took good time to help me with my iPhone issues . I…read morewill recommend him highly. Very courteous and thoughtful service.

Incredibly rude staff. There are much better businesses in Austin for this service…read more You've got to ask yourself why would someone open a business like this when they're so incompetent

I smashed an S10 front and back…read more Fair prices and full attention discussing my problem. Shop local!

top $ for unauthorized non authentic apple products took my screen in for replacement got it fixed…read morewith a cheap knockoff screen

I'm obsessed with the self service this UPS store has to offer. I ONLY visit this location because…read moreof it! It's perfect for introverts who have a business account or for those who just need to handle quick returns. For those less seasoned or need more complicated services, there are two staff members on standby. For those using the self-service stands, I beg you, please only use if you have an ounce of competence or have used this service before. While you can drop off pre-packed items with pre made shipping labels, I highly recommend scanning them at the self-service stand and sending a receipt to your phone or email for a record.

I want to give a huge shoutout to my local UPS Store for an unexpectedly excellent experience this…read moremorning. After reading several reviews mentioning inconsistent notary availability and customer service, I was honestly a little apprehensive about stopping by--especially during the morning rush. I only needed a simple document notarized, but I was bracing myself to be told "no." Instead, I walked in to a completely different experience. The door was wide open, there were no other customers, and two employees were already at work. One wiping down the Amazon returns station and the other behind the register. Both immediately welcomed me in, loudly and cheerfully, with big smiles. Expecting resistance, I quietly asked, "Does there happen to be a notary here this morning?" To my surprise (and relief), they both enthusiastically replied, "YES!" I was told to have a seat at a table and that someone would be right over. Literally two seconds later, Keisha came over, introduced herself, and took care of everything. She clearly explained the process, asked for my ID, walked me through the cost upfront, and made the whole thing incredibly easy. We even had great conversation--which says a lot considering how much of a morning zombie I usually am. Afterward, I paid, was thanked for my business, and was genuinely wished a great day. It didn't feel scripted or forced--it felt sincere. I walked in expecting a 4/10 experience at best. I walked out giving it a solid 10/10. This is how customer service should be done. I'll absolutely be back.