I had the worst experience and I will not be a Verizon customer anymore after being one for the…read morepast 5 years. Tyler is a scam artist. I would like to clarify that moe and griffin are very helpful , however the one time I came in there they weren't. He(Tyler ) took my iPad in, sold me a I'll of goods and my phone bill jumped up to almost 400 from 85! Then there's all of the fees that they don't tell you about ! Tyler told me to go through insurance and Sell the phone off line which I did not do. The owners aren't helpful, they were rude, and what happened to the invoice when I traded my iPad for $40? They couldn't provide it, so where is my iPad? Also selling me another line I didn't need, an internet service that I didn't need, just to "justify " the plan that didn't even serve then blamed it on AI is unacceptable. I will no longer be with Verizon. Verizon had a lawsuit against them back in 2024 nationwide bc of the same issues and the same behavior. The only person that really was helpful there was

Amazing!! I have been a customer for over 10 years, this was by far the best experience I have had…read more Two days of run arounds, if we didn't meet Kyle, I was ready to find a new phone carrier. Kyle made activation and transfer of data painless! He went above and beyond. Answered all our questions and then some. The customer service .... OUTSTANDING. They were busy since the minute they opened. Phone rang, he apologized and asked if he could take the call. Absolutely...multi tasking, hell yes. Handled the call and went right back into assisting us. While he was on a customer call he was still processing my information. I will only return to this store if feasible. Thank you, Kyle! We appreciate you!

I had a great experience buying a new phone yesterday with Adam. Low pressure and I never felt like…read moresomeone was trying to take advantage of me. His coworker Alex helped when required, but the bottom line is they were both fun guys that were great to deal with. I highly recommend this location.

You are a terrible company and you lie to your customers . After hours on the phone with…read moresupport, You are sending me a Wi-Fi cellspot router. This is super! I could be dead by now! I don't have Wi-Fi!!!! ??? What is this going to do for me, it has no value! I told you I didn't have Wi-Fi the last time I called support. But no, there is no language Gap and everyone at any location under support team has the ability to support me the same . And they don't have the ability to transfer me to someone in America . I would be ashamed if I was you ! I had another seizure and I I'm lucky that I was able to call 911 on my other phone because I couldn't do it with yours. It is ridiculous that you won't let me out of this contract. I'm going to make as much noise about this online as I possibly can because at this point it's just disturbing. There's something wrong with you, that you could treat me like this after so much time could I have been a loyal customer. I have spent probably 16 hours on the phone with support in less than a year, and I have gotten absolutely no where. This makes me sick and disgusted. I have told you multiple times that I am newly disabled and don't have enough money to pay for your service and cell phone as well as an additional phone and service that actually has signal . You obviously don't listen or care. I didn't know you were that money hungry of a company. If I would have known you were like this I would have never since your service from the beginning.

I was having difficulty disabling 3 devices for recyling. They helped me disable them, then…read morerecycled them, all for now charge. The tech was fast and helpful. Problem solved, no charge.

I went in to get the back of my phone replaced because the glass cracked. What I got back was a…read morephone that no longer had a GPS that could accurately detect where I am. No matter if it's Apple Maps or Google maps or All trails. Recently, I got lost on a trail that was not well marked and had small diversions. I had a screenshot of the AllTrails map, but when I actually opened the app, it would place me anywhere, but on the trail. Most of the time it didn't even have me moving anywhere. I have been marked in parking lot when I am clearly on a trail. Anyway, all this to say that the store does not take responsibility for the issue, and instead blames it on Apple and my cell carrier (AT&T).

Girls here helped me resolve my issue I had with boost. My phone wasn't working. When I went to…read moreboost they kept saying it's the phone but my phone is fairly new. I came here to see if it's cheaper than boost mobiles And it was. They helped me transfer everything and all I had to do was to pick a cute case and pay! Now I only pay $50 instead of $66 and get free México call. And my internets been great! Thank you! Here is my cute case

Friendly staff and great price! Just switched to this company and can't wait to enjoy unlimited…read moreinternet

I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

this place is a joke. They buy phones at wholesale and they give you a really shitty price. What a…read morejoke stay away from this place we warned.

So I had a bunch of virus on my phone and I'm not much of a tech-savvy person so I went to tmobil…read moreand they said they couldn't help me and gave me the address of this store. I went there and there was this guy Nemo(he was a delightful young man) who explained me how this usually happens and what can be done to prevent it in the future. I've been to this store previously but boy this is my new favorite spot for fixing phones if Nemo is gonna be working there I'll go there every single time.

I have visited the repair shop twice after I went to t-mobile for help, Nemo is highly…read moreknowledgeable, polite and easy on the eyes (ladies) he has been able to fix my phone in less than an hour and explained me everything with patience and a lot of detail. Can't say enough good things about this place. Go see Nemo!!

First to say I am not a review guy. I went here because my wife's car had an issue starting. I…read morejumped it and brought it in. They changed the battery and it took me over two and a half hours to get the battery changed. I had the battery changed and my wife called me concerned because she had our two daughters in the car and she was driving down the street and the car stopped. This was one day after the battery was changed. The very next day we brought it to the jeep dealership where we bought the car and they said "we thought we have seen it all but this one takes the cake". They took a video and it is attached to this review - there is clear error in installation. I will post this video below. Here is the problem. I called them and admittedly it took me a while as I travel for work. They then took their sweet time not getting back to me with every excuse in the world. I want to be clear I asked for my money and I told them more importantly this kid is Going to hurt someone. My wife was in the middle of the street. I spoke to the manager who told me he would look into it. After getting back to me he said there was nothing they can do. DO NOT GET YOUR CAR SERVICED HERE IF YOU WANT YOUR FAMILY SAFE. after discussion with the manager he pointed out how I took too long to get back to them. He ignored the video. And told me with his employee told me that he was fixing it in a different way. In reality the Young man told me he had trouble loosening the nuts on my battery. To protect yourself and your family DO NOT go to this place. Frank - you asked me to reach out, I should have been more clear. I did that. Got the run around. Spoke to Anthony who was the regional manager and he told me there was nothing he could do. Bad business. Way to stand by your services.

I love the fact that I can come in and get a battery replaced on the remote for my car without…read morepaying exhorbitant dealer prices. For a couple bucks extra, get the lifetime replaced and never pay for another battery after the first! Friendly, helpful and knowledgeable staff.

Honest, fast computer repair. I have recommended them to many friends and relatives, and they were…read moreall satisfied with the service. They have now moved to North Addison in Villa Park, but it is still convenient to my house. Sorry, on my first review, I accidently wrote S instead of N.

I used them twice, once to get data off a bad computer drive and today to fix my laptop touchpad. I…read morehad tried many steps to fix it before bringing it in . Dorothy was great; she even fixed the touchpad on the spot in front of me although that meant the business stayed open a few minutes after closing . Price charged was very low. Be aware they have moved to Villa Park..