The rep at the store was extremely helpful changing my phone screen that cracked! She cleaned the…read morephone and was very friendly to me and two other customers. She worked quickly while dealing with a very rude caller.

My partner and I have been here many times to get our phone screens repaired. Today, the sales…read moreassociate said she could fix my phone and took it. It was working before, but stopped working after she took it for over 5 hours. This has never happened before at this or any other repair store. I asked her what could be done, and she just said, it's broken now, I could not fix the screen or get it to turn on. She had never mentioned this as a risk when taking my phone. The associate, Saga or Safa, told me the manager would be there Monday and gave me no other details or support.

Maureen C. The Fix…read moreMy Phone (Gaithersburg) store is the place to come for any of your phone repair needs! My phone had a battery ready to expand within the phone case (very dangerous). This was due to overly charging the battery. Zuly, a phone tech assistant, informed me that due to safety issues, I needed to have it fixed immediately. Upon her further inspection, she told me that Fix My Phone could most likely fix my phone. Zuly evaluated the phone and ordered a battery immediately. All of this was done on a Friday, and the phone was ready the following Monday! The phone is now operating as if it were a brand new phone! I could not believe the results. Fix My Phone (Gaithersburg) saved me time and the purchase of a new phone, and I was totally blown away with the professionalism and expertise of its staff. I cannot say enough good things about this particular phone repair experience. If anyone wants to have their phone repairs evaluated and given a fair assessment and price, this is definitely the place!!!! BTW, Service, Quality and Value were definitely of the highest standard. If I could give a 10 star rating, I would! Again, many, many thanks!!!! Maureen C., Satisfied Customer Gaithersburg, MD

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

David was was just what we needed. He walked us through correcting an activation issue that…read morecustomer care gave us wrong information for. Then let me know that I didn't need to pay for a new sim card since it wasn't the problem and didn't want me to pay for something I didn't need. He didn't try to sell us anything and just fixed the problem. He was personable and respectful and provided excellent customer service which is so hard to find these days. I really appreciated his help as the situation had become more than just a little frustrating. David is an asset to that store but then I am sure he would be to any company he worked for.

Very excellent, friendly and informative customer service. This was the busiest UPS store I've ever…read morebeen in and the two gentlemen who were servicing it were amazing. They managed help people scan and copy, fingerprint, notarize, and return packages and more. They were capable and pleasant the whole time and with each customer.

The service here is decent. Employees generally seem attentive and willing to answer questions, but…read moreapparently they aren't willing to help a senior citizen who clearly couldn't carry her return in herself. I had just finished processing my return when a senior citizen customer behind me had asked for assistance in carrying in her packages, if she pulled her car up front. The customer was pleasant and had already processed her returns at the self-checkout kiosk, and just asked for a little assistance. Instead of offering to help the senior citizen carry in her packages, the cashier told her that "they had a dolly" and told her to "use that." I was honestly taken aback. The customer was very clearly a senior citizen, and though she was walking unassisted, it was very clear that she lacked the physical ability. I was in a rush to get to my next appointment, but ended up helping the customer carry in her return packages. While we were walking to her car, she informed me that she had never had this issue before at any other UPS locations (so it clearly wasn't a "company policy" issue.") If the able bodied/young cashier would've taken 2 seconds out of her time (it wasn't even busy,) she would've seen that the packages weren't unusually large nor heavy, but just an issue of mobility for the customer. I understand that we are all busy and stressed and customer facing jobs can be really stressful, but the complete lack of awareness for this senior citizen asking for assistance was really disappointing.

I requested specialist from keynetik 2 days ago and I explained him that Im building a brand new…read morecomputer and I already installed everything: SSD, processor, RAM, coolers, case. I said I will need help with connecting cables only because it costed me a lot of money and I did not want to brake expensive details because of cables. The moment he entered he asked me if I have problems with virus. Seriously? Virus? I am 21 yo I will never request specialist because of virus. The fact is that he charges hourly and he looked at the ready computer that needs cable management and told me:"It is a big project that might take couple of hours." I understood instantly that he wants to make money out of me and he will do everything to take his time. However the place I always go to is closed due to Covid 19 and I was out of options he literally did not do nothing for an hour. He connected some cables and then I turned on computer but monitor was black. An hour passed by and he left.Then I called my friend and it took 5 him 5 minutes to connect all the cables. And this so called specialist did not even connect CPU cabel. When I asked him what is this cable for, he replied:"That's just extra ones." TThecompany is a complete scam. Avoid at all costs. Hey Man from keynetich I actually did jot see your response in a while and I wanted to respond yeah you told me that I am here to shame the businesses I actually have a lot of good reviews where I have had a pleasant experience but when I don't I leave a truthful comment any tech guy will understand what I am talking about and I was not missing any cables as I purchased all the details. This review is truthful as I said I build computer and needed help only with connecting processor cable as I cold not figure out where it goes. Later on I watched youtube video with my processor and it took me 2 minutes to plug the cable in. As I mentioned before he said he charges 150$ an hour and it is a project that will take a couple of hours. At first the keynetich answered saying he never visited me and I am not a customer. Later he edited response and said that a review is incorrect. There is no need lying and saying that this review is a lie and I exist to shame businesses I only review the places I have been to according to the experience I had this is why this platform exist. Also for people who read this please look at all reviews of keynetic this guy only has 5 reviews and 3 of them 1 star reviews I reviewed your business too Alon and to all reviews you answer that you did not provide the service to them just like you answered me but good thing I have your card and phone calls which I attached and then you changed your review. Alon you know what you did my review is correct your business exist to scam older american people so many years in business and you have only 5 reviews and 3 of them are 1 star honest reviews that you deny. It is not my fault you provide 1 star service no need to lie to people and say I provide incorrect service.

I have used Alon for several years now for my home computer. He always gets back to me quickly and…read morehas been able to fix every issue. I rely on him to teach me how to do various things on the computer, and he's usually pretty good with that, as well, especially after I explained to him how I learn best.

I had a blackboard easel that I needed to ship home from Gaithersburg, 48"X34"X10". I stopped in…read moreand spoke with Aiman on November 4th, and was assured that they would be able to make a box and ship it. On Sunday, November 5th, I brought the easel to the store to have it boxed and shipped. Unfortunately, I did not get the name of the gentleman who assisted me on Sunday afternoon. He was certainly dismayed to see me arrive with the easel, but was wonderful, and worked hard to get it boxed and ready to go. Many thanks for the great service, while balancing the needs of the other customers who arrived while he was working on my package. The easel arrived today, right on schedule and in perfect condition. Thank you for the excellent service!

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location

Made an appointment for 10:45am but arrived 10mins early. The two personnel at the desk not very…read morepersonable but not a concern to me as the guy did his job and it was done quickly. I didn't have to wait, he took me right away and less than 10mins I was done. The cost ($64.20) was outrageous and I was stunned. Otherwise process was simple and fast.

I needed my fingerprints taken and a background check. The process was very smooth. Gave Daniella…read moremy ID, she gave me an iPad that had been thoroughly sanitized, and I answered a few quick questions. She then took my credit card payment and took me to the fingerprint room. My iPad details had already been uploaded into the computer. She took my prints, and it went super smooth. I was out of there in 10 minutes... Very efficient, professional, and courteous.

Team member, Javon was so helpful and kind! I was unbelievably confused on how to print a photo on…read more80 lb cardstock and Javon was quick to help and sent me home happy. It can be tricky to print, but I am so glad I asked for help (I was getting overwhelmed and signing up for a Dropbox, but I could have just sent it to the queue using a QR code!). Thanks for your help, Javon! Printing was affordable too (I paid for paper and for color).

Great staff and service at this UPS store. Thank you again. FBI fingerprinting is also at this…read morelocation.