I received my phone without issues but the salesman misrepresented some things. I was charged $40…read morefor set up without knowing this. (I have never paid for set up anywhere so didn't expect it.) Also was told of a TV streaming offer but not told it was it was the lower version with ads. When I was at the store to cancel this, it was never done. I had to call Verizon and pay the first month. When my grandson ordered his phone he did not receive the trade-in credit due him for several months due to the mishandling of the order by the salesman. Luckily the customer service representative on the phone was helpful with that. I still recommend Verizon, just not a franchise store.

This is my first negative review: Plaistow, NH Verizon store DOES NOT FOLLOW PROPER COVID-19…read morePROTOCOL and the employees all appear extremely unprofessional. I was greeted by a salesman upon entering but both my friend and I were having difficulty hearing him because although we were the only customers in the store, there was a group of 4 or 5 employees huddled around us laughing and joking extremely loud without a care other than socializing with each other, including the salesman who we put out of his way to interrupt his party time. We asked him several times why our bill hasn't decreased after our phones were paid off. He had no interest in looking into it other than stating "hmmm, you must've gotten some promotions", " good news is you are both eligible for over55 discounts" and " the old people are the ones with all the money ". HUH??? We finally stated "we keep asking you the same question and you are not answering our question, to which he replied, "well, you're shooting questions at me. Take your phones and go to T Mobile across the street or any other Verizon store, just go, Get out...Bye...I'm calling the police...bye". We went elsewhere and were helped within minutes with the correct information. Purchased our new phones/ accessories. Easy for us as well as other store. Gentleman at Hampstead location is educated in his job as well as respectful. He also followed proper virus protocol, unlike the plaistow store. I just don't understand how a business owner either allows his business to run like the circus I walked into or is so out of the loop of what's going on in his own business. His employees should learn that everyone is replaceable as well as every business can be brought down by bad employees. Plaistow store needs education in proper COVID-19 precautions (they had masks on and I wasn't as worried that nobody was wearing gloves as I am that he neglected to wipe down phones and was touching our phones after touching two other manhandled phones...ewww) as well as customer service and the difference between a place of employment vs. a college dorm room. T mobile and Hampstead Verizon seems to already know what Plaistow Verizon doesn't know. I believe that they also realize they are not the only provider around so their cocky attitude WILL eventually shut them down. CC: US CDC, NH STATE HEALTH, VERIZON CORPORATE (908) 559-2001

I bought a phone from Metro in Lafayette Square and I brought the phone home and charge it for…read moreapproximately six hours and the battery blew up in the back of the phone I purchased the extended warranty on the phone above and beyond the warranty that comes with the Phone and when I brought it back to Metro, they told me you can't charge them more than four hours, so they could not warranty my phone at all. I've always charged my phone overnight. I've never had a problem before I'm not sure how many people leave their phone on charge overnight or longer than four hours at a time. They were very nice to me when I signed up and when they took my money, but they wouldn't help at all when I needed something I don't have anything good to say about them at 68 Lafayette Square. Haverhill, Massachusetts The only recommendation I would give is don't buy anything from Them because they're not gonna stand behind it at all.

From the owner: Switch today & enjoy America's largest 5G network.read more

Can't say enough about this crew. Nick was amazing, knowledgeable and was able to talk me out ff of…read morethe cliff I was in. I was able to see him and Kali work with each other and other customers and they are amazing. My phone was shattered and I didn't think I was going to be able to retrieve any of my info or pictures or 30 years of contacts. Can't thank them enough!!

5 minutes ago New…read moreGarbage service, save yourself the trouble of coming here because they will rip you off. I brought my son's phone to get his screen fixed after I got the phone and got home the fingerprint stopped working and the very next day a line appeared in the screen. we took the phone back only to be told that the manager wasn't in so we needed to waste another trip and come back the next day. Long story short he blamed my son for the screen problem and didn't even bother to fix the fingerprint issue. I took the phone to a fix it store and was confirmed that it was a defective screen and got the fingerprint working which I had to spend another 200+ DONT WASTE YOR TIPE WITH THESE INCOMPETENT PEOPLE

George helped us. He's one of those men who can change your day around. One of those days that can…read moreput a smile on your face when you've been down. With such great customer service from my man George. It was simple enough to give me the phone. We had some trouble with the old phone but I didn't mind. George is the man

very polite workers and very helpful and never fire Alina she the best with her I was able to find…read moreeverything I was looking For and she Fixed my phone

Such great customer service, specially the young worker Rudelbys such a wonderful kid.read more

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

This store represents why I have been an Att&T customer for over 20 years. I walked into the store…read more after losing my phone. The attention and professionalism combined with empathy and regard for excellence in customer service was so profound. The energy of the staff was so positive creating a great environment for customers waiting as they all were being attended to. Jhonaton Wallis and Cezar Cruz worked so hard to be sure all customers were being helped and happy. They were able to get a new phone delivered to my home in 2 days. They went above and beyond to understand each and every customer's needs. It is apparent they are respected professionals who know how to manage a store and provide excellance in customer service. With staff like that ready to assist I won't be changing carriers. Hands down an ATT&T store to recommend!

Went into the store last night as I experienced some fraud and had my iphone reset to factory…read moresettings and needed to be paired with my phone number. Both William and Sebastian were amazing. They were patient and knowledgeable. They had me out of there all fixed up in less than 10 mins. I highly recommend this location. Thanks gents!