They completely lied about everything when it comes to billing - they said they would give an…read moreadditional 20 off my phone bill each month as well as their 55 and older plan - the biggest lie was they waive the activation fee - all was one big lie and instead of paying around 65 dollars a month I'm paying 90 - I'll stay with them until I pay my phone off and then I'll either go back to T-Mobile or I'll check out Verizon

Wish I've read the reviews and not coming here. Went in for an upgrade to a Samsung. Tanya R…read more helped me. She could not get the data transfer to work from my iphone and told me the issue was only with the S24 so I need to return the Samsung and reorder another iphone and require manager's approval. Then, she switch me to another plan in order to get the promotion credit for my old phone and said it's $10 increase from current plan which I agreed. I went to another store location to see if they can try transfer my data and they had no issue. Then, when my bill came, it was double. I had an extra line added for no reason and the plan I switched to does not qualify for promotion credit. I had to call AT&T to correct all this. Worse customer service when you can't trust the sale rep here. I've been a customer with AT&T for many years and looks like it's time to switch to another carrier. Also, it's not easy to get a hold of the manager at this location.

Tyrece was a great great GREAT help. I went to the new AT&T store in winter park, and they sucked…read moreso I had to come to another store to get clarification on a lot of things. Tyrece was able to help me understand my new phone monthly installments and credit my old phone as a trade-in towards my next phone bill in a matter of minutes.

Looking for great customer service and assistance when you need it? Well keep looking because you…read morewon't receive it at this location! There are approximately two competent workers on staff willing to help anyone, those individuals are named Tye and Vance everyone else including management are incompetent and inconsiderate. This is the most poorly managed corporate facility that I have ever had the displeasure of being at. At this point I am considering departing the AT&T pattern and entering elsewhere if this is what customer service is going to look like all of the time! AT&T if you care to reach out to find out the totality of my recent experience and concerns you are more than welcome.

Experience was nothing short of dreadful. The store is understaffed. The staff that is available is…read moreundertrained and largely incompetent. The manager (Brian) is dishonest, manipulative and decidedly unhelpful once he books a sale. Prepare to be misled, and to wait, wait, wait. Made the mistake of going to the store based on the premise I would receive better service than over the phone, this was a terrible mistake. Frankly, the manager should be charged with fraud. Without a doubt, the worst retail experience I have ever been subjected to in my life. Avoid, avoid, avoid any Russell Cellular Verizon store if you value your sanity and your wallet.

Helped us with an account issue. Went above and beyond even dealing with the corporate customer…read moreservice for us.

I brought my iPhone in for a simple screen repair. At the time of repair, the phone was locked, so…read moreI was unable to fully test it before leaving. Once I finally regained access, the phone displayed warnings that it did not recognize the replacement part and required a software update. Despite those issues, I still had access to my photos, apps, and personal data. The phone was functioning, even though there were clear problems after the repair. I returned to the store specifically because those issues appeared immediately after their work. Instead of fixing the problem, I left with a phone that was significantly worse than when I arrived. After their second attempt, the phone became completely unusable and was stuck on the restore screen. I lost access to everything. I then took the phone to Apple. One of the first questions they asked was whether the device had recently been repaired. After attempting to restore it on multiple computers, they informed me that the repair was the likely cause of the failure. What frustrates me most is that the company's solution is to offer a refund for the repair. A refund does not make me whole. I did not bring them a dead phone. I brought them a phone with a broken screen. I left with a phone that could no longer be used at all. The issue is not the cost of the repair. The issue is that I now need to replace an entire phone because of a repair that went wrong. Offering to refund the repair charge ignores the much larger loss that their work caused. I understand that repair shops have liability waivers. That does not change the fact that I entrusted them with a functioning device, paid for a repair, and ended up with a phone that Apple could not recover. I would strongly recommend that anyone considering a repair here think carefully before handing over their device.

My experience was only amazing fast simple in and out huge shout to Chris!!! He took great care of…read moreme im really appreciative!! Definitely recommend

Mike went over and above my expectations when trying to fix my laptop. He spent a lot of time…read moreproblem solving and did not charge me as a fix was not cost effective. He also taught me about laptop fan maintenance. Lake Mary Computers will be my go-to stop for all my computer needs.

Mike provided awesome service and was extremely knowledgeable and efficient!!…read moreHighly recommend them to others that need pc related repair

Rubén was excellent at making getting new phones easy. Process still consumed some time but he…read moreworked with us every step of the way. Highly recommend

While this is a corporate store, the male workers here were very rude and condescending while I…read moretried to get my upgrade. If you're upgrading your phone, apparently you don't even need to go to the store, you do it through their app and it ships to you. No one notified their customer of that and yet we're somehow supposed to know. Regardless, their customer service is abysmal. If you want better service, you're better off going to the downtown Orlando corporate location.

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Very good customer service , and fast. He told me my iphone may be beyond repair because it had…read morebeen dropped from high up .... Then had it fixed in less then ten minutes with a new screen and didn't charge extra for missing screws. 100% recommend to anyone to come here !

This place is horrendous. If you do not believe me please google this store and look at the other…read morereviews that are listed. The owner lore his way into a sale. I purchased a ipad cover 10 days prior to Christmas from this store and I specifically asked 2 times prior to purchasing if I can return it if it were not to fit as the case purchased was for an old ipad. The case ended up not fitting and I returned to the store the day after Christmas and had the audacity to tell me they have a no return policy in which was never disclosed to me. Furthermore goes onto to say if he had said I could return it it would be 5 days after purchase date. Really? I purchased it 10 days prior to Christmas and he knew it was a gift. Down right liar that's why the store has a 1 star overall. Advise to check google for more negative experiences. Please stay away from this store as it needs to be removed from Seminole Mall they're FRAUD!

Johnathan was really nice a had such a fun vibe…read more Wait was horrible but his demeanor and how fast he helped was amazing

This is truly a joke of a store. I've been here for probably 2 hours, I'm still waiting as i'm…read morewriting this so i'll be here for over 2 hours by the time i'm helped. I get it, it gets busy things happen. but the manager needs to get up and get on the floor and help. i sat here for an hour before he finally came out after a customer complaint, talked to them for like a minute then went back. like hello?? maybe stop scrolling on instagram reels and do something about the 20+ people waiting in line to be helped. also someone went on break in the middle of the rush. i don't understand why he thought that was a good idea or who approved that. 0 customer care. I genuinely don't know how their hiring process works or where they find there people. It truly takes a special type of person to not care and give such bad service. i get it you wanna go on ur break but I work in retail and you don't just do that. I've also seen other people wait here for 45+ min to return equipment then be told they can just go to ups. why couldn't they be told that initially??? i'd be livid if i waited almost an hour for absolutely no reason. The way this whole thing is set up is a JOKE. There is absolutely no reason for me to be waiting 2+ hours to exchange equipment which will probably take no longer than 10 mins. truly ridiculous store and company. being in here genuinely ruined my day. UPDATE---- The guy just came back from break and started helping someone else. I have been next on the list for 33 min now this is truly ridiculous and i will be switching my internet after this.