BEWARE !!!! Very rude service from AUSTIN. He said just wasting time to fix problem and comeback again tomorrow with a guy who assist me last time. This store is a tricky tmobile store. My wife want help her visiting friends with prepaid account, then they ask my wife copied ID. In the end, they opened not a prepaid account. So the bill keep going on and considered my wife had open an account. How come u guys open an account without any paperwork??? Please show me my wife paperwork with her hand signature. Or probably u make my wife fake hand signature? It againts the law guys. read more

I've gone to this location several times now as it's the 2nd closest to home and I've never had an unpleasant experience. The one closer to home sucks ass, the people there legit just give you the run around and tack on money somehow every time I walk in. I always leave there feeling ripped off so I refuse to go there now. Anyhow, went into this location the other day and Savanary (may potentially be butchering that) was so helpful. She was competent which is hard to find now a days lol. And laid everything out. Unfortunately I had to leave and return a few days later but she gave me the names of the individuals she felt comfortable with helping me out next time I'd be coming in. I came in and Tyrese and the manager, I wanna say her name is Angelina or something of the nature were quick and efficient and got me everything I needed. Great team effort. I was very pleased and feel like I got a stellar deal. I said I'd leave a review and I'm a woman of my words. Thanks guys! read more

I would give it negative stars if I could. I was being helped by the manager and her BOYFRIEND comes in stands uncomfortably close to me, touching her hand and trying to pull her attention away from me the customer. It was rude and VERY UNPROFESSIONAL. She never asked him to leave, just giggled at him and did not help me in the end at all. She is a terrible manager. read more

LoviNg my new iPhone 11 thank you Michael for helping me get everything started and transfEr all my contacts videos and pics!

I went in this week to upgrade my iPhone to the iPhone 12 and when the guy saw my phone he just instantly said nope it's all scratched up we can't take it's he didn't even offer to buy it for less! I was pretty disappointed and went to the apple store thankfully they didn't have appointments so I went to the T-Mobile store in the mall just curious to see if they said the same thing. And what a surprise! They didn't even look at my phone and told me they'd buy it when they inspected it no comments to the minor scratches! I was able to get $500 for my iPhone and credited towards the purchase of a new one! Long story short this review is only for this store ! I have had no problems yet with T-Mobile itself! 4 lines unlimited talk text and 4g of high speed data for $120 including tax can't complain read more

I love this store. Wait time is very small if any but the best part is the staff are great, I thought I broke my phone It was just kind a stuck on a screen. A young guy named Shelldon helped me. not only did he fix the but he shown me what I did to mess it up. All the people working were really nice. I ended up buying a new phone. I highly support this store and their team. Good Luck read more

Terrible customer service! Employee by the name of Alex was rude to my mother when she was trying to explain to him she was in the store before a customer he called up next. This guy was just returning from lunch (he had his food as he walked in the store and walked straight to the back) how could he know who was in the store first. I reiterated to him what my mother said and he replied "you guys are next" He said this in a rude and none caring way. Seems to me this guy needs a little more customer service training. read more

Your customer service is very aweful and not so diligent with their words & deal. Your staff are liars and no commitment and word of honor to their clients. read more

I have been a T mobile customer on my x mother in laws plan for several years. I needed to get transferred to my own plan today. I was mortified by my experience with them. It was as if they knew I needed a phone plan immediately and took full advantage of this. I wasn't offered any type of deal or anything. I was forced to repeat my social security number, date of birth, and drivers license number to the representative over and over while other people were in the store who could clearly here all my personal information being broadcasted. I'm glad for life lock!! If I didn't need a phone for my job I would have walked out. When I asked the sales rep if I could move my mask down to speak with the phone representative he said absolutely not. I will be leaving this awful company. It's a shame because I enjoy their phone service but after what I went through today I can't wait to get away from them. read more

Worst t-mobile ever. Came in, and there was 2 employees and zero customers. I was told to wait "a couple minutes"... I've been waiting for 8 minutes and now a man that walked in after me is being helped and I'm still pacing waiting. It's truly about customer perception. I don't know what you're doing with 2 employees and no one helping me and the fact is i'll never know why that other employee wasn't able to help me, or why Susie L helped someone who walked in after me before she helped me. What matters is I was told to wait for a couple minutes and I've been waiting much longer and have yet to be acknowledged beyond "it'll be a couple minutes." Please communicate the importance of customer perception and communication to your employees. read more

I went in to get my son a new phone and was very pleased with my experience. I was greeted by all the staff and Alex helped me. He looked up my account and clearly told me all that was available to me and what I would have to pay out the door and mentioned that my insurance would also go up which is expected since it's a more expensive phone. I got some accessories on their zero interest monthly plans along with my phone and walked out within 45 minutes. I always go to this store and I've been with T-Mobile for years. read more

I went there to purchase an Apple Watch I wanted to buy the one with the small screen I only need it for work ,they were pressuring me to buy the most expensive one,when I told them that I didn't wanted that one they got bother ,I left and I went to buy it at bestbuy and it was 100$ cheaper read more

Great customer service. Went in to switch over to a new phone and Isiah was very helpful. I had just switched phone companies and he answered all my questions. read more

Great Customer Service every employee was very nice and helpful. Isiah was a great help very helpful with prices and deals!

I have been at this store over three years and the personnel, the store. the plans and location are all great! I will keep all this in mind and not judge them hard but not all things go my way--I do not agree with restocking fees when verbally in explaining the service of a phone is not what was told. I still plan on using this store becuse the problem I had was also my fault for not verifying what was told me verbally. They have been a great help in the past --approx 14 visits with a big smile and only one with a disappointed frown. read more

So after calling and ordering a SIM card then not receiving it spending another hour on the phone I go to a store because they're unable to find my account (after I've already paid) and that they may have more information I was having a good experience even after spending 2 hours in the store just to find out that nobody can help me at all everything went south went the "manager" came in with his feminine attitude saying that I had 2 choices pay for the service again and pay for the SIM card or leave. No customer service in this mans body whatsoever get it together T-Mobile incompetent phone workers and bitchy managers is not ok. read more

How much I love T Mobil but guys didn't make me happy this time, confirmed over the phone to pick up rose gold watch spend my time in line wasting and missing appointments,...say what??there was no watch that I needed ... damn sad sad sad, and guess what they forgot to return my ID after scanning it!!!! read more

Really awesome service. Thanks to the guy who helped me with my sim card. Fast service as well.

DO NOT GO HERE. Their wi-fi is spotty?!?!? SO, they couldn't transfer all of my apps to my new phone b/c their wi-fi wasn't good enough!!! Half-assed job. Also, when I went here the girl let me leave & my phone couldn't connect to the internet. HELLO??? It's a smartphone. GHETTO T-mobile store read more

Thank you, Griselda and Alexander for the fantastic service. I love my new iPhone. Thanks for setting it all up!

When I got service with TMobile, the reps patiently took their time and explained everything to me. They made the sign up process as quick & painless as possible. I'm quite impressed with the customer service of TMobile in general but at this particular location Griselda, Gerry & Ryan were all phenomenal! They were all very knowledgeable, kind, they knew their products & they had great teamwork when it was necessary. Thank you so much! read more

Thank you to Alexander for the superb service. You went above and beyond and my mom and I are so grateful! I had been with Verizon since 1996 and was a bit nervous about switching over. Alexander made it pain free. read more

Chantel gave me extraordinary costumer service! Normal whenever I go into a T-Mobile store the people who work there are rude and not very helpful so that's my idea of coming into T-Mobile. She was the opposite of that, she was very helpful and patient with every question I had and gave me really great advice for what I was looking for! Thank you so much for all your help. read more

I went in today to get some updates on my service and the store was very well ran with friendly and helpful employees ..Angel helped me take care of my requests and did so in a timely and professional manner. Thanks guys great customer service. read more

I went into this lil store and basically handed my phone to Tatiana. I had been to a couple other locations, was trying to clear off some internal storage on my LG. I have been working on it for a week or so, and had some help at other stores, but she cleared off about 15% more. She could tell what the previous guy and done and just whizzed thru my phone...Besides knowing her way around the phone, she was sweet and patient....I was very happy I finally got to meet her! read more

I just left the T MOBILE store where I was buying all my phones for the last 5 years and spent over $10000 in purchasing a new phones. My wifes sumsung s8 plus needed replacement under warranty for a speaker problem for the 3rd time in the last 6 month. The problem was verified by t mobile tech support and exchange phone was sent to this t mobile store. When I asked the rep who I think is also a manager is there anything like a lemon law after you replacing this model. His answer was it will happen again and again and you will come in and pay $5 each time that you going to replace it. Was not the best answer I expected. He brought the replacement phone to the counter checker the phone I was replacing and said that before I open the box with replacement phone and show you the phone I need to erase the old phone to zero factory set up. When I asked him how do I transfer all my info to replacement phone his statement was it's your proble we did it last time as a Courtesy I said I will do it myself as u have to transfer all info to a replacement phone his answer was again I will not open the box or even show you the replacement phone till you old phone info wiped out to factory specs. I really got upset and stated I will not do business in this store or ever send a customer referral that I did many times at least 6 customers purchased a new phones due to my referral. He had a smirk on his face like we dont need your business and stated I can leave now and put a Replacement phone away. His name is Alexader he have a heavy beard and would not recommend anyone to do business with him or the store. I will be twitching my personal 7 lines to a different provider and over 100 phones from my business that he was not aware of. That is not the way to treat a customer especially multiple repeat one read more

The manager Rick was awesome, his service was amazing. He did anything possible to make us happy. Also found extra charges in our account he fixed the situation.. me and my husband are truly happy with the service!! Thanks once again Rick !! read more

Hector from T-Mobile was very friendly when I purchased headphones When I returned a second time I asked for him, he was super helpful with the technical issues I was having with my IPhone. For my soon to be upgrade, I will definitely ask for him. Friendly and charismatic guy. read more

T-mobile's military rates got my attention so I decided to go in and get some information. I was immediately greeted by the staff and helped within minutes. Rick was able to breakdown my concerns about the plan and drastically cut my cost for me and my family. He guided me on how to switch from my Sprint service and the rest is history. Service is great in the local area and Santa Monica area where I work. I even noticed greatly improved reception in my home. I'm thankful to Rick and the others that put up with our barrage of questions and helped up transition over. I recommend T-mobile and definitely this store. read more

New member to T-Mobile actually switched from AT&T. The process was extremely smooth. I was helped by Hector Velis he made it such an easy and quick process. Had answers to all our questions and definitely helped us understand what to expect with T-Mobile and how they operate. He made the process of switching accounts seamless and gave out positive energy the whole time he attended us. Definitely recommend this T-Mobile and if you can request a person to assist you Hector Velis is who you should ask for read more

I've been to some T-Mobile stores around but nothing like this one. Customer service here is great, once I walked in I was greeted and acknowledged. I had to go in to fix my an issue in my plan and one of the associates Hector was a great help. He made sure I was explained in detail to what I was paying for and was really helpful and patient. Great store and the people here are super friendly. Will be coming here more often when needed. read more

This is the t-mobile store we always go to in the san fernando valley. The staff is very accomodating and friendly. Hector helped me today (Sept 16) to upgrade my phone. He was very patient in explaining to me my purchase, assisted me in switching my phone contacts & pics. He helped me in installing my screen protector too. read more

Bad service overall. I was lied to by the manager, don't remember his name but will go back to find out. Very disappointed and dissatisfied. I have insurance on my phones and wanted a warranty exchange and he told me I couldn't get it until a month had lapsed, because I had to have had the phone which was an exchange that was even worse than the phone I had returned. A lot of unnecessary attitude and sense of power from him. I walked out and went to the location in the Topanga mall. I told them what had happened and they helped me out with the situation and made everything right. I don't understand why they give customers, which is why they have a job, such a hard and unwelcoming experience. read more

Hector was great, provided the best customer service I've had in a while. I bought a phone, case and screen protector from him. He was knowledgeable and informative in all products! Helped me out a lot, thanks man. Keep it up! read more

I had such a great experience at this T-Mobile location! I walked in and was immediately greeted Susie. I wanted to upgrade my phone and I was afraid they were going make it so difficult for me for me but thank goodness for the team here. She walked me through the whole process of getting a new phone which can be very stressful and many of you know but she mad it so easy! All the workers were helping each other and although they were busy, they did a great job managing the rush. Great job guys! Keep up the excellent work. read more

Hector was awesome! He was very informative and helpful. He helped me with some inquiries on my account and provided great customer service for my friend and I. Thank you! read more

This store is by far the best T-mobile store I've been too. When I'm to check what was wrong with my iPhone 7 plus and the staff are amazing. They helped me with my iPhone very quick and caring while in the process. I had the pleasure to be helped by a guy named Hector and he was amazing at helping me with getting my phone fixed. I recommend getting help by him as he was very supportive and determined to get my phone fixed. Overall the staff are very helpful that make sure their customers get the best help available. Recommend visiting this store cause the employees are great and wait time here is small read more

Always have to wait longer than anywhere else. Customers pay hundreds of dollars at T-Mobile stores and make them wait for 20-30min on average in unacceptable! read more

I'm not sure what all these bad ratings are about I walked into the store and was pleasantly greeted by Susie L. She helped me go through the process of getting a new phone. The costumer service was just exceptional. By the time I left all my questions were answered and I was very happy with my purchase. read more

I was into this store three times in the last two days trying to resolve a fraud issue. I was working with a young gentleman, Rick, who was truly helpful. My phone was unported from Tmobile to another carrier and Rick was able to get my original number back after quite a few stops and starts. Rick was professional and very helpful. There was another young man who was helping me in the beginning and he was wonderful also. I was a bit freaked out because the fraudster had gotten into my bank account, so I needed a phone to call the bank and get that squared away. All in all, I would recommend this store and the employees, very professional and helpful. They stuck with the issue until it was resolved. read more