I've been coming to this UPS Store about twice a week, and they are consistently outstanding. The customer service is top notch. They're always generous with complimentary tape and labels. Always offer you a receipt as well. I've never had anything lost. They never nickel-and-dime customers. Even when the store gets really busy, the staff pulls out an iPad to help people waiting in line, which keeps everything moving efficiently. There's also a self-service option, but they never make you feel pressured to use it if you'd rather have assistance. Another thoughtful touch is the dolly available for customers with lots of packages, making it much easier to unload from your car. The entire team is and friendly, professional. The owner is especially kind, personable, and always takes the time to chat with customers. This is my favorite UPS Store and I save my packages to go to the Tarzana location. Highly recommend! read more

I've been coming to this UPS Store regularly for quite a while, and every visit has been a positive experience. Today, though, their customer service really stood out. I had two very heavy Amazon return boxes that I couldn't get out of my car by myself. The owner, Rajeet, immediately came outside to help me without hesitation. Although I've seen him there many times, today was my first personal interaction with him, and I was genuinely impressed. He was patient, kind, and took the time to walk me through an issue I was having with my return, guiding me step by step until everything was resolved. I also want to recognize David, who was incredibly helpful as well. He helped move the heavy boxes to and from my car, making what could have been a very stressful situation so much easier. It's rare to find a business where the owner and staff consistently go above and beyond for their customers. Rajeet and David provided exceptional customer service, and it's one of the many reasons I'll continue coming back. Highly recommend this UPS Store! read more

We have used them for our business for many years they have always given the best service possible. We've had them help us for so many things from receiving mail to shredding to notary services and many things in between. Everybody there is so great, but Daysi, Ale, Laura and Cece are the morning crew that always help me out so shoutout to them! read more

I went to this UPS location yesterday to get a few notaries with my mom. The man who helped us was David. David was very patient and kind with us when we had questions and when we needed time to think he was respectful and very helpful and professional. Thank you so much. read more

The staff at this location are fantastic! They always are professional and friendly and you can tell that they genuinely want to help you to get your shipping and business needs met. I can't recommend this business enough. read more

The owner contacted me and he was great. He explained the misunderstanding of the charges and adjusted the fee to be in line for what it should have been. The office staff was very helpful. I really appreciated the fact that I was treated as a valued customer by the owner. read more

Five stars. Came in needing a passport photo for my one-year-old, which I figured would be a struggle, and it could not have been easier. CeCe was incredibly helpful and patient, got the shot done quickly, and made the whole process painless. Highly recommend if you need a passport photo done right. read more

great customer service from Daysi. so helpful, patient every time I come in and fast service. i recommend this store.

I always have a great experience here! Such kind and helpful staff. Specifically, David, Diana, Daisy, Laura, Nancy , Cece,and Alex

Staff here is always great and helpful. Daisy and crew are very polite and friendly. This store is always busy and they always take care of business. read more

Had made several trips to this UPS store to address getting official documents printed and sent out promptly. It was a stressful process for me but CiCi and other staff were SO supportive and kind. I highly recommend this store because of their professional and kind support. read more

as busy as they are, the employees are always very pleasant and helpful. today i was helped by daysi...very nice and helpful.

This UPS store is amazing! The owner prides on customer service. If I walk in and even look puzzled about something, he will quickly ask if everything is ok. Everyone for the most part always speaks as soon as I walk in and they will immediately grab my packages for me before I can even check my mailbox. The owner, David, Diana, Daisy, CiCi and another young lady are always very helpful, friendly and welcoming. There is only 1 person who is not polite or welcoming but I will not expose her on this platform. I will say I really miss Shay...He was amazing and so sweet! read more

The only UPS location I visit! The owner and staff are always so welcoming and helpful. I had a package arrive already opened and they immediately flagged it. Even during rush hour, the owner, David, Diana, Daisy, and CiCi always go above and beyond for their customers. read more

This store is great! Every day, Daysi, CiCi, Nancy, David, Laura, and Alex provide great customer service! Highly recommend.

Horrible ups store. Very difficult to pick up a package when it should have been an easy transaction. Will never use again.

Yes, I'll deafly recommend them. It's a good company although the franchises don't make any money and the workers hardly do and I don't know where they're going with that salary still for the service you need in the location to exist. Thank you. read more

Please don't ever use UPS to ship anything valuable to you. I recently moved across the country and did some research online that said that UPS is the best at at handling packages, so I chose them to ship my 3,000$ PC setup. I purchased all my packing supplies and the box from this UPS store, (aside from a specific material to hold the graphics card in place). I also paid nearly 400$ for the insurance + the shipping costs. Not only did my computer arrive completely broken, with both monitors not working, the case dented, motherboard broken, but my mouse, headset and key caps from my keyboard were missing. The box that I purchased directly from that UPS store had 4 holes on each corner as well. They also put the fragile sticker on the original box I purchased; but then covered the original box with a different box that didn't contain the fragile sticker. Knowing all this information, and the fact that I purchased insurance for up to 4,000$ in damages, this store refused to offer any help, and corporate told me to contact the store directly. I'm completely heartbroken as I am just a college student and I can't afford to replace all the broken parts so it has put a huge hold on my studies. Please don't make the same mistake as me. read more

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The staff was incredibly friendly and patient, even though my fingerprint live scan didn't work out. They were helpful and nice throughout the process, and they kept trying until the very end. read more

I go to the UPS cause it's close to me, but I have gone too many other UPS stores, for the most part they are wonderful, but this one is especially wonderful and has a very special place in my heart! They work hard, they care, and their service is great! read more

Very bad service. They hold my package more than a month and not to return to the vendor to let me deal with many times. it makes vendor to charge me the fee. Not suggest to return items in this location. Confirmed that it is this store and they DID hold my package at least more than 3 weeks and does not response the email to give the date when they really ship the package. They just said it is shipped and it is out of their control. I am still suffering this pain. Have to go this location again and contact vendor to see how to solve the problem. By the way, I don't have problem to return other package in other UPS store. Other UPS store never hold my package. They shipped in a very short time manner. read more

This is actually a very convenient place to come. You can deliver packages or pick up Amazon packages here. I have always been greeted promptly with little to no lines. They even have a notary service here. It was only about $20 for the notary. The store is clean and has lots of supplies. Boxes, tape, and everything you need to ship. I think I saw printing services here too. Lots of parking as well! read more

So friendly and easy! I had some amazon returns, cable box return and needed pics and the right way to send in my passport renewal. The e ladies were friendly and I especially want to the girl that took my photos. IHATE photos , but she was kind enough to take her time and try a few. I would go to the UPS store before I ever went back to the closer one in Encino. read more

Not worth doing business with this store. I had brought in items to send as wedding gifts to a friend, and selected a 2 day delivery option. It took them 5. It was already overly expensive for the small package I wanted to send, and they were unwilling to refund any of their fee due to missing the 2 day window. read more

It's not typical of me to leave reviews but I just witnessed something that really brightened my day so I thought I should make it known. While dropping off an Amazon pkg on Sunday morning, I heard Shawn helping two customers with their Amazon returns. Sometimes it's tricky to locate the QR codes even when I'm pretty tech savvy. These customers were having difficulties with either printing their labels or changing their return method, she was patient and went above and beyond helping them directly with their devices and navigating the process. She also managed to move the line efficiently while helping multiple customers. Kudos to Shawn for brightening peoples Sunday morning today! read more

Stopped by yesterday to give this place another chance. It did felt like it is under a new ownership. More staff for less wait time and everyone was smiling and super helpful. Thanks for letting me know. I can finally come back and use this place as this is closer to me. read more

Amazing service the crew here will take care of and are ready to help you with any of your shipping needs!

Outstanding service!!! This business does everything in its power to make the customer happy, good business people with a public service mind, I like doing business here! And they help my side hustle eBay be better! read more

Out of all the UPS Stores I have been to, this UPS Store on Ventura Boulevard in Tarzana stands out as one of the best! First of all, they have great ample parking right in front, as part of a big parking lot, which is so convenient! Next, their staff is always friendly and courteous, and they always work quickly and do a great job for me! I also love this location because they take Amazon returns where you just give them the unpackaged return item and the Amazon scan code, and they put it in a box for you! They also have mailboxes for rent, of various sizes, though I have never partaken of this option. But, in doing this review, I, of course, have to mention it for anyone who reads this, and who would like to rent a mailbox at a good UPS Store. I would recommend the UPS Store in Tarzana to anyone! :) read more

The UPS Store - The Front Door To A Great UPS Store! :) - Shipping Centers Near Me - Tarzana, California

I went to return an Amazon package. The process was very quick and easy. The person who handled my return was friendly, knowledgeable and helpful. read more

The staff here is very kind and friendly. They seem to be happy with their jobs. Masks are required for all - customers and staff. The staff wears gloves although not sure why since I didn't see them change them between customers. It's located in a shopping plaza and has ample parking. read more

Great friendly staff.. Very fast and efficient. Never a long wait time. They always get me in and out

Thank you to the kind young lady who opened store on Thursday 10.12.23. Awesome service

Never EVER use this store. I was just charged $15/per package for having them sent there to pickup. ($45 in total). Ridiculous to hold someone's packages hostage so you have to pay their fees!!! Be forewarned friends. read more

UPS Store Tarzana deserves a 1,000,000 STAR RATING!!!!!!! I mistakenly gave the wrong return bar code for a package. My error would have derailed my return - refund. Ranjeet and the staff went ABOVE AND BEYOND EXPECTATIONS to find my package before it was shipped out. Ranjeet was thorough, professional, KIND, patient, respectful. He deserves a BONUS, a RAISE/PROMOTION and unlimited accolades. EVERYONE THERE PROVIDED EXCELLENT CUSTOMER SERVICE!!!!!! read more

I returned my dads packages and Alan was so helpful and sweet throughout the entire process. I might have to drive out there again just for him!! I was in and out!! read more

This place is always great, they go above and beyond. When there's a line they get through it quickly and they are always friendly and patient. We end up driving further out for this one because it's so reliable and helpful. Highly recommend! read more

Today we came in to get some important paperwork notarized and April made the process smooth and non-stressful. We typically come here for shipments or Amazon returns, but it's super convenient that our neighborhood UPS store can also provide a notary and other specialized services. And with great customer service on top of that! read more

Love these guys. We always have a ton of mail and boxes. They always help me to my car with them. Feel so secure about my mail. Do t have to worry about it getting stolen now. read more

Horrible customer service the main lady is so rude and so unhelpful. I'm happy to take my bissniss elsewhere. I've been shipping with her for over a year giving her lots of business. Just so disappointed that she treats hardworking people with disrespect. I took 8 boxes to have shipped today she was so ungrateful and disrespectful. read more