This is usually my main stop for all my T Mobile needs. Just wanted to come on here to give a special shoutout for Maria. You see i had a traumatic brain injury and am considered disabled so i appreciate when people are patient and kind. She has always treated me well and it shows not only her personality but her great work ethic as well . read more

Very rude and defensive when it came to asking questions and help. Employee seemed to not know how to handle or navigate the situation, over all did NOT get any help or support. read more

BEWARE ! Bait and switch. We got really screwed. The salesperson promised us if we left Verizon and came to t mobile we would get reimbursed for what we owed on the Verizon phones if we paid them off and receive Visa gift cards. After months and months of follow ups and bs responses we were told oops. Sorry. Verizon wasn't eligible. Luis from the store was supposed to call me back in 1-2 days after speaking to the regional manager or supervisor to discuss their "mistake". Never heard from him. Do not switch to t mobile. They will say what'ever they Can to get you to sign up. read more

I would give zero, all I wanted is to take 2 lines off my account. 2 hours of upsell nonsense even after I informed them these 2 lines were for my mother who passed! Why they insist on my keeping these lines active with a discount, I do not neeeeeed a line for a person who is no longer alive!!! This company has zero compassion and the employees in this store are incompetent at best!!! Go somewhere else. read more

I normally don't come on a Wednesday but I forgot to pick up my T Mobile Tuesday item, and of course the redemption time has been expired, but I decided to give it a chance, because I knew sometimes people forgot like me, and the store might have some leftovers. After coming in, I explained to one of the employees that I forgot to pick it up yesterday, and hopefully they still have any left, he pulled out a stack of tumblers, I told him I had 2 lines, but he said one per phone, and I showed him I got 2 phones with me, then he gave me both without any hesitation. Before I left, he asked me about home Internet which I told him I got the gateway bundle 2 years ago, so he thanked me and I thanked him back. I would say one of the most pleasant experience I have at T Mobile store, not all of them are like that, this is why they got a 4 stars from me. read more

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Don't go here! I needed a phone and went in last night they have the worst customer service I have ever experienced. The girl who begrudgingly came over asked us what we wanted not how can I help you not what do you want. She was far too busy putting on her fake eyelashes at the desk and flirting with her coworkers. There were 4 people last night at the store with no customers not a one offered to help. What's worse is that the girl tried to steal from us bc when she gave us the trade in value of the phone she said $100. Turns on that when we called the T-Mobile corporate the actual trade in value was $300. This same girl was then making fun of me and my family to her coworkers in the middle of the store I heard her and just left. This place has bad customer service which is a mild way to put it. Don't go here they are shady, rude, and don't want business. Also they are a franchise store not actually T-Mobile. read more

The whole experience was amazing and quick got a really good deal by switching from AT&T Gabriel is the best

At this location, they ask you to sign on an electronic device, and multiple pages pop up, which most people don't read carefully. I even asked the seller if I would only be charged for the internet package, and they assured me there would be no additional charges. However, they secretly added a phone line to my account. For seven months, I was charged $700 for a service I never used. When I called customer service, they blamed me for not reading the contract. Very dishonest behavior - double-check everything before signing! read more

Ricky at Tmobile in San Marcos finally figured out my issue. Somebody give him a promotion! It took weeks to figure out my issue, I have multiple phone lines, phone numbers and phones. read more

2 employees. Zero customer service. We went in ready to buy a smartwatch for our son and the 2 employees sat behind the desk. It felt like they were being forced to work there. We left after 5 minutes of trying to figure out how to get assistance. Avoid this store at all costs and go to the store off of sycamore like we did. read more

Rodrigo was very helpful!! Answered all the questions I had and walked me through all the steps to set up my home WiFi. This location has been the most helpful/friendly. Definitely recommend. :) read more

Staffs were not friendly to help you. I went to there for helping my Mom's T mobile contract without her and they didn't answer any questions. They just required me come back with my Mom in bad weather. After we comeback and verified any thing they said that they couldn't help us because we get this contract with another T mobile store ( not with them). We must contact with our store. Why didn't they tell us before I comeback in a heavy rainstorm day? My point is : I checked my store and they said we can do with any T-Mobile store so that I think these staffs are so lazy or they weren't professional staffs. read more

What a waste of my time! I got to this store when they opened and was met with a glum faced Gabriel who had the personality of a fence post. First of all, I wanted to buy a phone and the one I selected was only available in one color which wouldn't have been my first choice. Then as we were ready to go ahead and do the transaction, I let him know i would be rolling the cost of the phone into my TMobile bill and he says sure no problem, you'll just need to cover a start up fee and the tax up front. I agreed but then he let me know that the up front cost had to be paid in cash, they wouldn't accept a credit card for it. What?!?!?!? I've never heard of a mobile service not accepting credit cards so I left. I proceeded to an Apple store where the cost of the phone was the same, they didn't charge a start up fee and accepted my credit card to pay the up front tax on the phone with no problem. I realize it's likely a store policy to require cash up front and out of Gabriel's authority but he needs some major customer service training or look for some other line of work. Bottom line is, between this particular store's policies and the inferior customer service, I'd steer clear of this place and go to a corporate store if you want help with a phone. read more

Rodrigo came in on his day off on January 1st to help me and my family activate our new phones. He was very kind and professional.

Best T-Mobile experience I've had walking into a store. Kameryn was super helpful and knowledgeable and friendly. Luis was an all star in customer service. They met my needs and help me set up a couple new lines, get internet, and buy a new phone. Such rad people. Very easy and fast. Super happy with my experience. Thanks yall. read more

The worst service ever I got ripped off from Kevin he completely scam make sure you check all the documents before you leave that place. Please do some research prior to go that T-Mobile read more

Huge shoutout to Edith, Maria, and rest of the team for helping me with the process of migrating and trading in my iPhone 12 for a 13! Super great promo deal and they were understanding of my situation as far as time crunches go! Me and my mom love our new phones and look forward to the service with T-Mobile! read more

T-Mobile Authorized Retailer - Box for my new iPhone 13 - Mobile Phones Near Me - San Marcos, California

Sharing my unpleasant experience, hope this won't happen again. I took my dad to this store to add him to my plant. The rep, Marco told us the store offers discount on accessories up to $250.00. Since we had previously been scammed by T-mobile store, we made sure to confirm with him that the accessories are FREE three times! He confirmed all three times! Yet again the accessories showed up on our bill as installments. Also don't believe when rep says he's saving additional SIM card to your account for future use that is free. It is NOT! Recommendation: T-Mobile is a good carrier but I will be extra careful when you go into a T-Mobile store. It's best to work only with store manager, make sure get documents or voice recording for all promotions deals mentioned in store and check your bill in detail every month and especially the first bill after all modifications on your account. read more

This is a Great staff and experience. I really recommend to anyone to go to this T-Mobile.

I was angry to find out I had to pay a fee to pay my bill at the store with cash! Install a damned machine if you don't want to take away from your SALES people. Since there is not really any competition with cell phone companies anymore I'm stuck with you all. read more

Went in to get a new phone today and amee was so helpful and amazing and just so easy going and friendly and def knew what she was doing! It made everything so much easier!!! Thank you amee!!! read more

I had a great experience! very knowledgeable staff and very good deals. I recommend this place 100%.

Rodrigo was excellent and made the switch from Verizon very simple and smooth and also gave us really great promotions!

Watch out for bait & switch sales. My son got a phone, turn in an old iPhone for a free new one. Was told there would be no monthly equipment charges (he's not authorized to make plan changes). We got a $30/month equipment charge. I went to store, they credited it & said the reoccurring charges would stop. Charges showed up the following month. I used the app chat & the representative told me they would remove the reoccurring charges. They continued to show up. Repeat over & over. I'm still paying for a "free" phone & am locked into T-Mobile. read more

Filled out information to switch phone service and home internet explained I wanted to have my appointment on Monday after 1 pm . T mobile has called a woken me up 3 days in a row , explained to each of the again call me on Monday after 1 pm (ok I'll update it in our system,3 times now and yet they woke me up again this morning NOW I WOULDN'T SWITCH IF YOU PAID ME !!!!!! Apparently nobody in your company can listen to a customer who has stayed with current service for 24 yrs . read more

I visited T-Mobile to switch from Verizon. Luis the store manger made it a very simple transition and made sure to give us all the new customer deals. 100% recommend! read more

I'm leaving this review because: Tanner. I'm having difficulty coming over from another carrier and this young man is going above and beyond to assist me. He is making numerous phone calls to help me and missing potential sales in the process. He understands what it means to take care of a customer. read more

A special thank you to Konnor who helped today with my cell phone. He was kind enough to removed my cracked screen protector and replace it with a new screen protector on my Motorola 5G phone. I have been a long time T-Mobile customer, and have found that no matter what city I live in and go to their employees are more than helpful with my phone needs. So, kudos to all of you that are willing to help a long time customer. read more

This is not a review of this particular, it is regarding the T-Mobile company as a whole. I sign up on line to get home internet and then they offer me a deal on package to get internet and phone lines switched from Verizon. First offer is to payoff my phone at Verizon. First problem is they ask for the purchase order on that phone. But when I switch my number from Verizon to T-Mobile, Verizon closes my account and I can no longer access it to get copy of agreement. Next, T-Mobile sends me 2 internet router's and twice the amount of Sim cards I need. Well last night when on my credit card account to review I see two charges for my first bill. So I call them this morning and end up on the phone with them for over an hour. Turns out they created 2 accounts with 3 phone lines, 2 internet router's and 2 mobile hotspots. I only need one account, why would I need 2 duplicate accounts??? As a result I have to go through all this brain damage wasting MY time on the phone, have to go to UPS to ship the duplicate order back because of their mistake. Incompetent idiots! Now because I already hate them I will have to spend more of my time finding a new internet provider, switching my cellphone service etc., because after this horrible start I damn sure am not spending anymore of my money with this stupid company. T-Mobile SUCKS!!! read more

Richard was amazing!!!!!!! Went in to get my phone checked ..he made the experience so easy! We figured out why my iCloud wasn't transferring my pictures as quickly and it was truly one of the best customer service experiences I have had at T-Mobile!! read more

Terrible customer service, The staff takes no accountability for mistakes made in the store. Multiple staff members stated they would call me back and crickets.. I am a long time t mobile customer and this store has changed that. read more

Brand new Cell Phone (T-Mobile) store in a great location. Come by and check it out. Justin, Jonathon, Daniel and Jimmy are friendly and helpful read more

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After using Verizon for over 15 years it was time for a change. Decided to switch to T-Mobile based on some of my own online research, but decided to open my account in-store. Not once during this experience was I made to feel uneasy or unsure (unlike many other wireless stores). Everyone was transparent with what was happening and delivered on everything promised. It's been 3 months since I switched and everything is great! My first bill came exactly when I was told it would. Best of all, no hidden fees or surprise charges! I would 100% recommend this location for you next complete wireless solution! I am so glad I walked into this location. Coming from my own experience of managing cellphone stores in the past, I am blown away by the customer experience here. Even though the store was very busy, I was immediately greeted with a warm welcome and was made to feel at home. When it was finally my turn I worked with the store manager, Oscar. He asked me details about my current plan, what I was interested in, and how I currently use my devices. He quickly understood what I wanted and informed me of better options than what I had researched on my own. The plan he signed me up for not only filled my needs, but Oscar made sure to match my existing employer's discount, port all my lines over, and save me $100/month. As part of switching to T-Mobile, I was offered a free iPhone XR as part of a current promotion. The one I wanted was not in-stock, but Oscar took the time to find the one I want and went to pick-it up. Not once did he try to sell me on something else. From start to finish he made certain to understand what I needed and focused on delivering it. While Oscar went out to retrieve my iPhone, his staff started the process of activating my account. They were also equally as accommodating and helpful. Not only was the staff superb, the store itself was every clean and the walls were well stocked. Although there was many people waiting to be helped, no one seemed to be in a hurry or minded the wait. This is due to the great atmosphere that Oscar and his staff have created. read more

I am so disappointed in this T-mobile location. The customer service provided this afternoon was horrible. Managment: Please remind your employees how far a simple "Hello, welcome to TMobile. We will be with you as soon as we can" can go. When I arrived I received no hello, no smile, nothing. I waited 20 minutes and still nothing. Had they made some effort to help, or let me know that it was going to be a while, I would have understood and waited patiently or returned at a later time. However now I will not ever return to this location and take my business to another TMobile location. read more

I went to T mobile to connect my new Samsung Galaxy S10+. Employee John Soup assisted me during the time I was at this location. John informed me that I was on an old cell phone plan that had me paying approximately $10 more a month for no apparent reason other than being an old plan. He helped me connect my new phone, change my plan and also got a tablet included with internet service. I was informed my initial two payments with be slightly higher but after this I will pay under $10 less than I had been paying with my included tablet with internet service. I will definitely come back to this location. If this information provided me to be untrue I will write another review. Additionally all the employees at this location were friendly and polite. read more

Every time I go to this T-Mobile Rose and Klara have always been very helpful, I really appreciate their help. They always help me with anything even with phone unrelated things. Their customer service is amazing! read more

I went in to get an Apple Watch and the representative named "JAD" was assisting me but did a very unprofessional job, he starting helping someone else during the time he was helping me, making my stay there even longer, giving me false information asking the other representative for help every two seconds, he didn't smile, he didn't help me at all if anything he made thjngs worse by screwing up my account. read more

Walked in at 11:45, 2 employees working with other customers, one said hello and then we proceeded to wait for 45 minutes before finally walking out. They observed my husband and I numerous times waiting patiently, Yet no one said oh we should be about 10 more minutes or anything of the sort. If this is an indication of their customer service I'll stay with my current provider. read more

Gilbert and all staff were all very nice and helpful. Got me switched over from AT&T (which was overpriced and bad service) to T-mobile easily and efficiently. read more

It's truly amazing out different T-Mobile stores can be a. This place is wonderful very Dominique was very helpful and quick.