This is usually my main stop for all my T Mobile needs. Just wanted to come on here to give a…read morespecial shoutout for Maria. You see i had a traumatic brain injury and am considered disabled so i appreciate when people are patient and kind. She has always treated me well and it shows not only her personality but her great work ethic as well .

Very rude and defensive when it came to asking questions and help. Employee seemed to not know how…read moreto handle or navigate the situation, over all did NOT get any help or support.

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

I just wanted to say thank you to the staff at this cox store they were amazing especially Carlos…read morehe was so helpful and knowledgeable!!! This young man truly deserves a raise and a promotion. Thank you Cox for hiring people like him!!

Went there for tech support and to switch out a modem. We arranged it talking to one of the other…read morelocations. The employee we talked to was friendly and extremely knowledgeable and helpful. He swapped out the router and removed the charge for changing equipment and reworked our bill to give us unlimited data at a better price than what we were quoted over the phone. Couldn't have been happier.Forget calling Cox, go or call the stores!

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

I give them an enthusiastic Minus 10 if I only could! I signed up for their fiber and their…read more"mobility" otherwise known as cell phone service three weeks ago (3/12/26) and have experienced insane billing and not good service. The one-month cell bill for two lines is $310!! Definitely NOT what I was presented and signed up for. And the "commercial" rep who visited my home twice, once when I signed up and again during the fiber install, will not return my phone calls or emails. The most amazing part is that I am literally being HELD HOSTAGE and l am UNABLE TO CANCEL! I have been passed around to different parts of the company where I'm told their particular system doesn't allow them to do an account closure and then assure me the next group will so they transfer me elsewhere and I'm given the same excuse. I have been given pin codes that the next department doesn't recognize. I'm told that my email address needs to be in the system for 30 days before the account can be closed!!! But yet they've emailed me a number of times for billing and other items. Over four days and many hours on the phone have been invested and with NO results. IT IS ABSOLUTELY RIDICULOUS! It equates to unlawful detainment and I will be filing a complaint with the Federal Trade Commission. They were found guilty years ago in a class action lawsuit for falsifying bills (which caused me to leave them then vowing I'd never return) and I hope they'll suffer the same thing for these actions. I've been to TWO retail stores and have had NO RESULTS. The last store - a corporate location, not a franchise - tried to get it done calling corporate but still no luck. They told me they were there to sell, not to handle customer service issues and cancel accounts. So please be aware! I can't wait to get back to T-Mobile who actually is great to work with - if you use a corporate store and not a franchise location.

Alberto single-handedly saved our 3-week Nightmare…read more My personal business phone upgrade turned into multiple failed store visits, +5 hours on hold with AT&T. Calling out of work twice to save my wife any additional headache's. Plus when you drive 1hr from Valley Center, every trip at $6 a gallon for gas adds up quick. So on her sixth visit, she got lucky - Alberto by chance was filling in that day. He spent hours on the phone, fixed what AT&T broke and made sure we got every credit and promo we were originally sold on. In the end he spent 2 hours with me on my second day off going line-by-line. Not only did he fix all of our issues, he found extra benefits that saved us even more money. For problems, he did not cause and had zero obligation to fix. That is the exact same work ethic and determination I try to give my own clients. I made a friend yesterday, 06/05/2026. One that I will always remember how he turned my frustrating situation into a real success story.

I want to personally recognize Joe H., a manager at Best Buy in San Marcos, for providing…read moreexceptional customer service after a very frustrating experience. I purchased an open-box laptop from the San Marcos location and specifically asked the associate to reset it before I left. I was told I could reset it myself at home without any issues. Unfortunately, when I got home, the laptop was locked with BitLocker, and I had no access to the recovery key because I was not the previous owner. When I asked for assistance, several associates in the laptop department and another manager named Chris were dismissive and made me feel as though I had done something wrong simply for purchasing a laptop that their store sold to me. I felt judged and treated like I was trying to steal something, even though the problem was caused by incorrect information and an open-box laptop that had not been properly prepared for resale. I was sent to another Best Buy location, where I was told to return to San Marcos. I even purchased a two-year Geek Squad membership and had the laptop reset, but I still did not have access to the BitLocker recovery key, making the laptop essentially unusable. When I returned to San Marcos and spoke with Joe, everything changed. Joe took the time to listen, understand my situation, and acknowledge that what happened was not acceptable. He treated me with dignity and respect, went above and beyond to find a solution, and genuinely made me feel valued as a customer. Joe truly touched my heart with his kindness, professionalism, and willingness to help. I am forever grateful for the way he handled the situation. Best Buy is fortunate to have a manager like him. Joe, I wish you nothing but continued success and blessings. God bless you!

Bought a new HP with 8 GB of RAM which is totally good for me as a student. Sales person just tried…read moreto upsell me saying that it wouldn't even work for having many tabs up, and that it wouldn't work for using google docs to write an essay but that's just not true. If that were the case, what the heck is this computer good for? TLDR: If you're fine with salesmen trying to scare you into upselling, it was a fine experience. I knew what I needed but was bothered by the sales tactics.

Mel is an absolute rockstar…read more My sister and I came into the San Marcos Verizon store with my 94-year-old dad's phone, which had completely died. Mel -- who recently moved over from the Encinitas store -- took ownership from the second we walked in. She didn't just "help." She fixed everything. She brought my dad's phone back to life, fully moved and set up every contact, message, setting, and app, and made sure he wouldn't miss a single thing, even though he's currently in the hospital. She handled it with speed, skill, and genuine care. Mel sets the bar for both technical wizardry and customer service that actually feels human. If I could hire her, I would. Verizon, don't lose her. If you need real help, ask for Mel. Mlydon@gmail.com

Manny took great care of us. Went in to have our Zagg cover replaced. He did a great job. But also…read morereviewed our account and redid a few things and ended up saving $50/ month. Thank you Manny!!!

Located in a large shopping center, easy to find and lots of parking. Used my TMobile app to check…read morein for assistance from my parked car in front of the store. Staff is friendly and knowledgeable. I came in to get assistance for my account. Turns out you can do most service related activities online. Yet, I was invited to sit and proceed with the process of updating my account. The manager gave me a brief explanation on where to find the information I needed. The manager occasionally came by to check on my progress. And it was an easy process. Definitely a return visit call when I need assistance or perhaps get a new phone...

Was having trouble with my text messages...couldn't open them up...Thank you for helping me…read moreFahad...hope that I spelled your name right...really appreciate that were able to help me!