if i could rate higher i definitely would!! eric & matt are an absolute pleasure to be around. they answered every question & got us in and out in no time!! if you're looking for the best deals and killer customer service, look no FURTHER. read more

Briefly stopped by to grab my T-Mobile Tuesday offer. Each staff member greeted me as soon as I walked in and both were very friendly and helpful. The store and parking lot were clean as well. read more

Completely and brutally incompetent. Tried to trade phones in and they have yanked me around every step of the way. I have no clue how they stay in business. I have been to the store on 3 separate occasions to fix the issue, (and was about to go back for a 4th try when I came to my senses.) At the same time I have now been on the phone with the corporate offices for over 2 hours trying to straighten out the issue. Does anyone know what they are doing? UPDATE. Because of these clueless idiots, I have spent a total of 4.5-5 hours on the phone with the main office today. The first person from corporate assured me the store would handle it (they didnt and told me I was out of luck). The second person worked through my issue to a successful conclusion, and I got the trade in I originally thought I had. Literally everything this store told me from minute one was screwed up. read more

Avoid this one if you can go to the other one on Telegraph instead. I gave this place two tries and each time at 4 month intervals and each time. They'd pull they tablet walk into the back room for 5 seconds and come out and tell me their systems weren't working. Yes both times was the exact same thing. And staff are so careless they just watch tv and play games on their phones all day. read more

Had to give up my Sprint LG phone and upgrade to t-Mobile. I had a hard time hearing on a brand new device. Stopped in at the Telegraph Road location and she said she couldn't help me because I was a Sprint customer. This is not the first time I've been told that at this location as well as other locations. These authorized stores don't care about Sprint customers who needed to upgrade their phones. They only want to sell you a new phone. read more