Ask for Chris M. cool guy, awesome service... Never let us go till everything was done... Entertained all my request even though they were understaffed... read more

I came in to transfer my number to a iPhone 4 factory unlocked for tmobile. They answered all my questions and was out fairly quickly

Travis is great. He knows what he's talking about and assisted me throughout the whole process. Offered a lot of great things that was hard to beat so I had to get the best of the best. Never understood why tmobile is up there until now. Great service! read more

Called ahead and spoke with a guy to ask if they had any s5 phones in stock. He said they had a few. I drove over there, waited an hour for them to tell me they were out of stock!! read more

One of the worse experiences of my life! So I start off by calling the store and asking if they could help me with a free new sim card since my old phone didn't have the correct size. I spoke with Phil and he confirmed that he would be able to hook us up as long as we bring the phone in. Since this store closes later than 2 other stores who said they would also do it for free, we decided to head over here before they close. What a huge mistake! Ended up freaken waiting 30 minutes after closing since there were customers ahead of us. We were helped by another associate which worsened the situation because she said we would need to pay $15 for the sim. We were like %#$@#$#@ , no we already spoke with Phil and he said there would be no cost. After going back and forth with her about it, Phil eventually over heard our complaint and came over to inspect the situation. He then outright lied saying he never said such a thing. We wouldn't have waited for so long and made the extra drive to a farther store if we weren't promised something in advance. Just walk away from this place because customer service sucks! read more

I called the location to ask what time they close and told me 7 (made sense since they're closing early for Christmas Eve) I get there @630 and they tell me they're closed!? I called 5 MINUTES AGO. To top it off a family and a couple tried to purchase something. After talking to them they TOO were told 7.. I get it you want to go home and spend time with the family, I can't blame you. BUT YPUR INTEGRITY GOT COMPROMISED! You lost on my sale and theirs! Total BAD JUDGEMENT CALL. To make it worse, I saw them ignore my call when I called while I was outside and ignore me knocking on the window until they yelled we're closed. In the 20s id challenge them to a duel for the disrespect; now, I write this review and called their corporate office. BUNCH OF JERKS. read more

Great service! Everytime I come in with issues on my phone I get helped right away and my issue gets solved almost immediately. They are all very friendly, specially a guy with glasses I can't really remember his name, I think his name is Oscar, but he's super nice and knowledgeable and will get you great deals! read more

Very unfriendly, the manager was a dick. He says in my store this is my price, if TMobile gives you preference, get it from Customer Service. What kind of business does TMobile has????? read more

So I had recently been in the store to get a sim cause my phone wasn't working ! Talked to T-Mobile customer support ! They advised me to go into a store and get a new sim ! I get into the store go get a new sim ! I purchased the sim for 25 $ plus tax ! I thought I was getting my sim replace for no charge since customer support advised me to head to the store ! I just wanted my phone fixed so i paid 25 $ well a couple days go by phones not working call support they advise me to do the same thing ! So I go back to THiS t mobile to the same guy who sold me the sim for 25 $ well I told them I would like my money back and get a new sim ! He advised me that I had to PAY another $25 for a sim ! ARE YOU KiDDIng me I have my Receipt what that non-functioning Sim ! Well the employee had the worst customer services skill ! Starting acting all crazy saying he wasn't gonna pocket the MONEY be Totally disrespectful and unprofessional ! All I was trying to do was get my SIM card replaced wasn't Wasn't expecting the unprofessionalism that went on ! 0 Starz T-Mobile store downtown Buena Park five stars best customer service skills go there instead ! read more

Came in to re activate one of our lines a few days ago and ended up upgrading the phone on one of our other lines as well. Big thanks to Travis Q! He was respectful and knowledgeable. Got us in and out of there quick with no problems. Thanks again. read more

I went to ask a question about some kind wired charge on my account but obviously they will not help you if you are not open line or spend money. Happened quite few times already. read more

My old phone was on the fritz and I needed a new only quickly. As soon as I entered I was greeted by Ian. I told him what I needed and what my price range was. He really knows his stuff - he hooked me up with a great deal and he was able to discuss the pros and cons of the phones I was looking at. I was set up and out the door with a new device in twenty minutes. This is the my second time getting a new phone here. The last time was about three years ago and I had a similarly pleasant experience. read more

This is the worst T-Mobil for customer service! I can understand why it only has 2 stars. If I could give it 0 stars I would. It's a long story but 2 girl employees in there named Crystal and Sahar were very very rude. I can see where other customers complained about Sahar also and that's probably why this place only got 2 stars. After blaming me for a misunderstanding with the account (Crystal stomped off like a child having a tantrum and Sahar literally blamed me and was argumentative) in which neither apologized. I would take my business elsewhere if I were you. read more

The assiant manager sahar IS SUCH A BI*** !!!! Needed a warranty replacementt phone. Was told by her it would be over nighted to the store and would be there for me to pick up yesterday. I called yesterday said they didnt have it amd it would be here today. Long story short she screwed it all up amd i wont get a phone until monday !!!! VALERIE IS THE ONLY ONE WITH A GREAT ATTITUDE AND WONDERFUL CUSTOMER SERVICE!!! I will NEVER come back unless valerie is working! DONT LET SAHRA TOUCH YOUT ACCOUNT read more

If I could give zero stars, I would. I went to visit this store today because my iPhone reads "searching..." and/or "No service" in the top corner ever since I got the last update. I went in to find a solution and John couldn't be anymore uninterested in helping. Barely made eye contact and seemed to be bothered by my presence and crisis. When I asked why my bill constantly fluctuates he had no valid answer and avoided the question all together. On top of his terrible customer service, he wasn't even able to fix the problem. I was trying my best to be kind and even brought some light humor, but he continued to rush me out the door. I think it's a fair question as to why one month my bill is $90 and next month it's $200... I was already not a big fan of tmobile due to terrible reception and cell service; I would've reconsidered staying with them if they treated their customers, especially ones whom aren't even difficult, with care and attentiveness. All in all, I can't wait to switch carriers and I highly recommended everyone to do the same. Do not come to this T-Mobile, they will not willingly assist you or solve any dilemma related to your phone. read more

Do not go to these people. I handed my phone in for a repair, and when I come to pick it up, I realize the speakers weren't even working. When I took it back, they did a quick little adjustment, and it worked fine. What got me angry is that they had a rookie do the repair for me. Now I am trying to take a photo, and the focusing function doesn't even work anymore. Didn't pay 100$ to have my speakers and camera malfunctioning. read more

Absolutely the worst customer service. Went to 2 stores one store took the staff 10 minutes to acknowledge my presence. Store manager was laughing and joking with his employees while I stood there waiting for someone to help me. Very young unprofessional staff. Verizon was much better should have never changed carriers. read more

How are you not going to have a demo for a phone and then tell me you're going to charge me for the phone and then charge me a restocking fee if I didn't like the phone horrible customer service, I've been with T-Mobile for over 10 years worst service ever read more

Absolutely horrible customer care. I came in to exchange my new iPhone because there was damage to it and expected an exchange since I have insurance. It seemed to be busy that day and the manager was taking notes on each costumer to see how he can assist them. When he came up to me I told him about my situation and in snarky rude tone he interrupted me and told me to go to the Apple Store even though I had purchased the device from here. I decided to go to the Apple Store and told them what the manager had said and they told me I had to go to the T-Mobile store I purchased the device from. Heated from what was happening I called the store and the same manager answered and I angrily told him what had happened and he kept repeating how he cannot help me and that all T-mobile stores cannot exchange at this time because of the shortage of devices and he hung up. The next day, I was able to exchange the device without any hassle at a store next to my work. This T-Mobile store had the worst customer service and the manager should be fired for his ignorance and lack of customer service skills. Do not go here read more

This Tmobile location is the worst location I have ever been to. Each customer service representative gives different information every time you go in there. They are rude,arrogant and have no knowledge of policy or communication skills with customers. David is rude and talks down to customers when he gets caught in a lie or "miss communication" (as they like to call it). They are real helpful when you are spending money but as soon as you have a problem their favorite line is "IM SORRY THERE IS NOTHING I CAN DO". Don't waste your time going here because if you do you might catch a case. Go to the one in buena park mall. They got the star because rating them is required for me to post but they do not deserve any STARS!!!!! read more

I lost my sim and they duped me into paying $22 for it, and they gave me a "free memory card" (that's how the saleslady said it). Stupid me, I didn't check the receipt while at the store. When I got home and checked the receipt there was: $22 for the memory card and $0 for the sim. Lessons learned: check your receipt and go to another store. read more

Worst place that I've been visited. I told them about my problem they dont care about it. They just think about add new line if you are tmobile user, dont go this place. You will see most rude t-mobile employee in OC. One star is too enough for this people read more

Chris c and Valerie were very helpful when I visited the store. I went in to change responsibility on my phone line and open another line. Chris helped me out with picking a plan for two with unlimited talk, text and 10 gigs of data for 120 plus insurance on two phones. He informed me on the pros and cons of the iPhone 6 and note 5. Also, I came in 5 min before they were off and they gladly helped me. I had to make a call to customer service and while changing responsibility of my phone line the call took about 40 min, the guy on the other line seemed clueless Chris and Valerie still waited. Soon enough, my plan was ready to go but had some glitches on the computer so they tried different alternatives to releasing the two phones I purchased. We were soon about 2 hours into the process which we never anticipated but both of their assistance and patience made everything so much easier. They made sure everything was correct on the two new accounts and helped with whatever questions I had. Their patience is highly appreciated and help was more then enough!!!! Thanks guys!!! read more

I could have sworn the SA here told my dad and I that she would change our data plan to the one gig free data plan when I visited here a few months back. When I recently saw his phone bill I was horrified he was still paying $170 a month and sometimes more for 4 lines. I spoke to T mobile customer support trying to get refund for the over charges which has been going on for years. Nothing. In addition the SA tried to sign us up for a business account without our consent. Zero stars! read more

Great Service David Help me get to my issues asap. If there are more stars I would give them.

worst customer service!! 1 out of 4 employers take they're job serious. the other 3 rather be goofing around & let the responsible employer deal with customers. the responsible employers has all the pressure on him.. read more

bad service tookme 45 min for just a simple questions long lanes and just 4 team members ....

i bought a phone online through t mobile. it came but i had trouble setting it up. i had several issues and the young blonde lady there (i told myself to remember her name but i forgot!) helped me for like an hour and a half! she did everything she could to solve every problem including calling t mobile directly several times! the other 2 men there were also helpful and they ALL worked as a team to solve my problems. one was the manager (an asian young man) and another man. i wish i had names sorry. but either way highly recommend. also recommend that if you buy online, go to the store and have them set it up for you, dont try to do it yourself read more

DO NOT GO HERE!!! This place was such a mess I honestly thought I was on hidden camera!! I walked in with a smile and a friendly attitude but I walked out of there so upset and unhappy I was actually feeling bad for a couple of hours even after I left the sight of those people. First I walked in and I had to wait because the manager was either really on the phone or faking a conversation on the phone because it seemed like he was saying the same stupid stuff over and over, and the only other person was helping another customer trying to make a sell!! so I was just pretending to check out the phones but listening... so I kept waiting for almost 20 minutes until the other customer had enough of the lame sales pitches thrown at him... and he walked out... then the t-mobile guy asked me "what do I need"!! very dry and no greeting or hello ma'am nothing like that... and soon as I began to tell him why I was there, the manager put his cell phone in his pocket and came up to talk to the other sales guy to tell him about the things that he did wrong while trying to make a sell on the previous customer! and I waited for a couple of minutes, thinking that it's probably just something important that he has to mention to the guy, but the manager just kept going on and on and on, repeating the same concept maybe 4 or 5 times!!! I never do this but suddenly I lost my cool and became very humiliated in a matter of seconds, and said excuse me but since I'm in a hurry could you please help me and perhaps continue when i'm gone, and the manager looked at me with such a dirty look and somehow his face turned red instantly and he said "I don't care you're gonna have to wait" or something like that, and then immediately he looked the other way towards the door to their back office and spit on the ground, and then glanced back at me with the eyes rolled back and continued to kill his sales associate with his breath!! I have never ever ever ever experienced something like this in my life and I never thought this was possible specially by a major corporation such as T-Mobile, and out of all places in America! I'm going to file a formal complaint to the corporate and my husband said he's going to go there and talk to them as well. Once I got off work I stopped by another t-mobile store in that vicinity, and their service and attitude was right where it should be. If you can, avoid going to these snakes I'm surprised they even have a job let alone as a manager!!! read more