It's been a very long time since I stepped foot into this store/location. And from the looks of it, there was a major change inside. First off, the whole concept of trying to get someone's attention for checking in was a major bitch. We walked in, there were about 8 people sitting around while 2/3 employees were there. We looked around trying to figure out where if we needed to put our name down somewhere for service. No where in sight for that. There was no one greeting you to get your information and asked what the visit was for. We ended up walking around a bit waiting for someone to talk to. We almost walked out until someone actually spoke to us and took our information to be put on the list. Bryan, who actually took our name and helped us was quite nice. Of course he was helping others so obviously busy. It was a good half hour or so till we were actually helped with. Throughout the store, there were only 3 employees working that afternoon. There was some question we had regarding internet service which he helped answered. He answered and explained what questioned we had about the service. Service was nice once we got helped. Furthermore, the whole layout seemed somewhat like an Apple Store. Service was slow as there were only 3 employees working. And the way of checking in, that needs an improvement. There should be someone checking you in or taking your name instead of waiting for one of the staff to put it down. Or have a systems with adding yourself to a waitlist. They were all busy so even when new people walked in, they as well didn't know as how to check in. After being seen, it was good. Bryan was sweet and answered every question we had. read more

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I bought a new phone from Apple direct and was having issue with aligning it to my T mobile account. I spent several days carrying around two phones because the new ones are now Esims. I don't know how I feel about E sims but that is another topic. Probably would not have bought the phone if I knew because I travel a lot and buy a sim to switch out in Europe and Japan Toonorah took great care of me and helped straighten out the account which was quite a feat while a very an ious woman hovered, watched our passwords and was a real pain in the butt annoying both us and Toonorah- who had the patience of a saint. If I'd seen the absolutely rude woman sooner I would have done something about it and had her kicked out of the store. read more

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Non existent service for business owners. Hassan was terrible. Business account owner for 2 decades and can't get any help. Very disappointed with roundabout talking read more

I had several frustrating experiences with my provider (Lyca Mobile). My phone completely quit working for two days. I had replaced the SIM card two months prior when it did the same thing. After spending the whole morning on the phone with them, trying all kinds of procedures to make it work, they told me it would be fixed in 48 hours, which meant four days without a phone. By then, I'd had enough of Lyca. I walked into the T Mobile store in Encino & a very knowledgeable technician replaced the SIM card, gave me a new telephone number & plan & had the phone working perfectly in five minutes. read more

I've been to several T-Mobile stores. Sometimes i ran into nice employees sometimes i ran into ones who didn't seem to like their job or not a "people person" kind. But this location, 16 miles from my home. Too far but i would come here for anything to do with my phones or phone service. First of all, Tara, answered the phone and took her time in the middle of taking care of a client to check on the availability of an item for me. I then came here and immediately was taken care of by Alejandro who appeared from the back room with a big smile and made my husband & me feel special. His fine personality and caring attitude made us feel we were appreciated. Thank you Encino T-Mobile for employees like Tara and Alejandro!!! read more

T-Mobile Experience Store - Front of the store. - Mobile Phones Near Me - Encino, California

I came here again after my previous positive experience to buy a phone for my mom. I will say I commend the workers here because they were short staffed and had like 2 people assisting on the floor but were getting it done. With that being said, obviously you go into a phone store knowing it will take at least an hour, and you might have to wait a little. I saw multiple guests walking in and being impatient or hounding the workers, which I commend how professional they were, idk if I could be that nice lol. Anyhoo, JASON C helped me out and even gave us his card. He was very patient and kind especially with my mother's old slow phone haha. Deff come to this location, the employees are always cool as heck. read more

T-Mobile Experience Store - Mobile Phones Near Me - Encino, California

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Tahoora provided great service with switching from Verizon to TMobile! Helped with getting a new phone and transferring my data. Thanks for her patience, will definitely come back read more

Super helpful people. Alejandro is always a pleasure to deal with and takes care of us old people who don't understand the latest whizbang technology. Go during the week when it's not terribly busy. Weekends tend to be a little stressful. read more

I 've had bad experiences with T-Mobile in the past, including at the Topanga location and others, which left me very disappointed. However, my opinion changed when I visited this location. One of the employees, Jason, was incredibly helpful. He assisted me with choosing the right plan, explained the benefits, and even informed me about how I could get discounts through my work. I'm confident that all the employees at this location are great because even the manager handled my requests quickly and in a friendly manner. I'm especially grateful to Jason, who is a Senior Mobile Expert, for his exceptional service. I left this location happy and satisfied thanks to his help. read more

T-Mobile Experience Store - Jason business card - Mobile Phones Near Me - Encino, California

Thanks you for the best service. The place was beautiful and relaxing. Special thanks to Cristina.

Received a call yesterday from this store manager in mid day. Couldnt talk. Called back today. Was answered by another representative who was rude = didn't speak legible, was not able to listen at all, and did not introduce himself. read more

Been a T-Mobile customer for a long time... haven't needed to stop into a store for a long time. Used to go to a different location T-Mobile before that had great customer services but that store has since closed down. Stopped by to the closest location to ask a few questions that couldn't be taken care of over the phone. The wait was over 30 mins. The person that took our name for the wait list was nice. The person that was then supposed to take us made a mistake called us but then realized he must have skipped another customer first. Didn't apologize for that. Instead he was kinda rude. Waited... another person then called us for our turn. He seemed annoyed to be helping and doing his job. While asking questions he kept checking his time on his watch. To me it seems like a lack of customer services. It also seems like DEI hiring practices here. Next time I need help in person... I'll have to find a different store to stop by and ask questions at since this location seems incompetent and lacking in customer service quality. read more

Well I just bought a charge from here and the staff was super duper sweet friendly and polite.

Dear Lord....what a stimulating experience Holly is a special representative please be sensitive with this one. Zero Patience, Zero Customer Service, Rude, and Self Centered....... Thank you Martin Customer service for calling me back and resolving the issue at hand, and hearing me out and "not making me feel like I stole some device" when it was T-Mobile that failed to update there system. Thank you Martin for patience and assistance, Holly darling a little lesson sit back and learn from professionals thank you, you at least tried... read more

You get what you pay for! Not a terrible store but not the best. Would have like a bit more customer service and help. Felt like I was being ignored at times. After some back and forth o got the help that I needed. read more

I came back to this store, got a new phone for my friend, Isidro helped us out, he gave us all the answers we needed. Cool guy, i recommend this store and obviously if you get lucky to work with this guys, he will take care of you. Thanks dude read more

Tahoorah gave us one of the best customer service we experiences we ever had,quick,easy & organized

Store sales person in store was not honest with me about the charges for the Internet. And then when I called Billing and speak to a representative, they are rude and obnoxious and don't let me speak at all and accuse me of yelling when I was not yelling I was on my cell phone speaker. I wanted to know why my bill was higher than usual and they couldn't even explain it to me. I'm going to drop this company and go with someone else. And I'm going to report them to the FCC and the FTC. I was a spectrum customer for years and decided to switch over. I think I'm kinda go back to Spectrum at Lee Customer Service lets you speak and don't treat you like you're a stupid idiot. They are in violation of their contract with me. read more

Terrible location. Apple sends you there to service your phone and then they tell you they only service T-Mobile phones. And can't replace phone battery even if you have a T-Mobile phone. They gaslighted me to think that my phone is not eligible for repair by Apple because I don't have the original screen. I took my phone to the Apple store and they replaced it with no questions. read more

The most useless and unhelpful people ever they kept chit chatting with people instead of letting me buy a charger that would've taken me 2 seconds to tap my card and leave. I stood for 20 minutes and nobody helped even when I asked. USELESS!!!!! read more

Walked in without an appointment and I was helped by a gentleman named Manuel. He helped resolve all my issues quickly. He had a very good customer service. It was a very pleasant visit surprisingly. read more

Johnathan was awesome this phone that was supposed to be the best phone in the world had me pulling my hair out the place was crowded i was nuts this cool kid came over and asks whats going on grabbed my phone and fixed in 5 min..... happy camper!!! i was and very happy girl forgetaboutit go see this kid got it down like JAMES BROWN !!! thank Johnnnnny read more

T-Mobile Experience Store - Mobile Phones Near Me - Encino, California

Alondra is AMAZING! My brother and I came to this t-mobile store so I could upgrade to an iPhone 15 pro. Despite coming in later, the staff was quick to help us and take their time to make sure we got everything we needed. Alondra made this experience so special with her humor and amazing customer service skills. Waiting to transfer everything from phone to phone is usually a process I dread, but I didn't mind this time as we were laughing it up and getting to know Alondra. We will be coming back to this store to see Alondra for all of our future needs. Thank you so much! read more

Special thanks to Hassan, he helped me switch from Verizon to T-Mobile very quickly, he reminded me of how T-Mobile actually cares about their guests and their needs! Give him a Raise asap!! read more

Came into the store and they were busy with some customers but as soon as they were done, Miguel was the guy who helped me with the whole process. Opened up a new line and got a brand new Google Pixel 7 that I'm loving so far. He was helpful with the whole process and recommend coming here if you need anything involving T-Mobile read more

T-Mobile should be honored and proud to have Louie Perez of the T-Mobile/Encino store on Ventura Boulevard as an employee. He has gone above and beyond in assisting me, and is everything you would want in an employee. His knowledge and extreme patience are a rare commodity in today's world. T-Mobile is fortunate to have him on their staff. read more

Walked in without an appointment and I was helped by a gentleman named Manuel. He helped resolve all my issues quickly. Manuel gave such excellent customer service. It was a very pleasant visit. Looking forward to visiting this store again in the future. read more

Been using this location for the past 15 years, back when it was sprint. They've had good service until this last visit. The worst service ever. The older sales rep that was there today was rude, disinterested and not well informed at all. I can only pray he didn't screw up my account entirely. I will definitely not be back at this location in the future! read more

Takes FOREVER. SLOWEST service on the planet. They did not greet anyone who walked through the door. Did not care about the long line. Not enjoyable at all. read more

No one has any idea of what they are doing Very poor customer service...waste of time. Find store with more knowledge employees. read more

Horrible customer service. Extremely long wait times. Rude. Unprofessional. False advertising. Phony promotions being advertised. They are quick to make the sale and tell wait for credits to your account on your next bill. Once you wait for the next bill you realize it was not what it was supposed to be. They tell you oh you have to give it time for your next billing cycle again. It's been 8 months no solution. Time has lapsed and now they won't give me back my old phones. It's a gimmick. Be careful and get everything in writing before you walk out that door. Keep your trade ins as long as possible until you see your acct reflected correctly. Don't trust T-Mobile. Go somewhere else... read more

This store employees lie. And the reps on the phone are liars too. I signed up with one price for my phone and then I thought I'll get their Internet. Then the bill started to go up when I was told and they even advertise on TV Internet $50 and it stays like that. That's not true. That is nothing but a bold face lie. And I left Spectrum for them. I'm gonna go back to spectrum. At least they're honest with what they do and have a reason for why they raise the bill and T-Mobile started saying oh you were on a promotion and that ended I don't need that baloney. Big mistake signing up with T-Mobile. I can't stand that company now and I'm gonna report their practices to the FCC and the FTC yeah read more

After hearing about an offer by T- Mobile online for new phones and unlimited service , I went to the local T-Mobile office to check it out. What I found was that the offer for unlimited service and new phones was even better than what I thought. The initial service was exceptionally good. Miguel, in the Encino office, was extremely helpful in setting up our new service. Plus, my wife and I were able to purchase new I-phones very reasonably, with generous rebates. Larry read more

I loved Luisa. She helped me w my phone and had the best time vibes were immaculate Luisa I miss you already

Gerardo Flores was amazing helping me He was extremely polite ,& helpful please hire more individuals like him. Give him a raise. Sean Damavandi read more

Terrible terrible service not by 1 but 2 representatives, I went in to upgrade and omg they seemed so uninterested, with lack of customer service skills no eye contact complained when I asked to be accommodated for my disability, it was wayyy to much work for them to actually do there job. I am seriously considering escalating my complaint. Either they are racist or they do not care at all about the job, not a good way to represent Tmobile which I have been with for 18 years! I was discriminated AND my disability was not taken seriously and or accomodated. this place sucks and so do the workers they are only there for the paycheck they don't care about the customers. I may file a lawsuit. Note to this stores employees, listen up , SMILE, MAKE EYE CONTACT, ACCOMODATE, ENGAGE, FIND THE BEST DEALS, HELP , DO YOUR JOB!!!! read more

I could not be happier! I as soon as I walked in, one of your amazing employees by the name of Ralphy greeted me with such a great welcoming presence! He asked me how my day was and kept such a lively conversation while helping me out with what I came in for. He took me around the store and explained to me all the options I had for an upgrade on my phone, while also introducing me the deals that were going on. Not only did I walk out happy purchasing my new phone, but Ralphy helped me secure an awesome deal on a new Apple Watch. Such great customer service, Ralphy needs a raise! I am so happy that I came in yesterday because now I not only have a new phone, but a new Apple Watch! And most importantly, a great deal! He is definitely the example of what it means to take care of your customers! Great Store! read more

Thank you Jonathan Rodriguez for helping us resolve our issues! You went above and beyond to meet our needs! If you have a horrible carrier I suggest you come to the Encino location and ask for Jonathan! I can't believe how quick he resolved our issues with so much patience. This is the type of service that I demand when I'm spending money anywhere! Thanks again T-Mobile for hiring a staff member that provides legendary service! read more

This is the first and the worst t-mobile That I visit, really bad attention not body wants to help Especially a lady who works here with really bad attitude, I didn't understand when I just came in why it was so empty when in another stores they're full and have to wait, I thought I was lucky to find empty and have help fast but not I have to wait because not one wants to help and all of them are in the back talking each other wasting the time, if you want waste your time too here are all of these laziest!! The only person who was trying to help me I think his name it's Rafael, 0 stars read more

Adrienne the manager was extremely helpful going out of his way to help me with my concerns when transferring accounts. He was patient, resourceful, and knowledgeable read more