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    T-Mobile Experience Store

    3.3 (50 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 months ago

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    Reviews With Photos

    TM Direct Store is very trustworthy. The products are authentic, well-packaged, and shipped quickly. Everything matched the description perfectly. Customer service was responsive and helpful whenever I had questions. Overall, a great shopping experience--much more reliable than third-party sellers. I'll definitely shop with TM Direct again.

    T- Mobile (Orangethrope and S. Harbor Blvd)

    My phone wouldn't hold a charge. I was told by T-Mobile customer service my new phone would be shipped to this location in Fullerton (Orangethrope/ S. Harbor Blvd) because they're more experience when it comes to delicate phone issues. The location is about 16 miles away from home. I'm not gonna lie, they do get busy. Wait time was about an 1hr or so, and it didn't help that it was days after Christmas (12/29). Once it was my turn, Analaie (T-Mobile lady) assisted me with awesome customer service and I was out the door in less than 15mins. Remember to "Pack your patience".

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    5 years ago

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    5 years ago

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    3 years ago

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    4 years ago

    They have so much staff just standing around. Came for a screen protector and haven't gotten any assistance in over half an hour.

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    5 years ago

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    Review Highlights - T-Mobile Experience Store

    Harbor Blvd) because they're more experience when it comes to delicate phone issues.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Mobile Phones 6,904 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.4(105 reviews)
    0.1 mi
    $$$

    This review is for their manager, Ruben. I typically don't do reviews, but this one is well…read moredeserved. I came in last weekend absolutely torn by the bs i had to deal with for weeks with Apple. I was stressed and very very upset because i was unable to use my phone for weeks, and when i went to the Verizon store to reconnect my service to my new phone, Ruben was absolutely so wonderful. He let me talk his ear off about all the troubles i was dealing with over my phone. He was so kind to let me call Verizon off of one of their phones, and continued to help me even when the representative couldn't. He was so patient and attentive and helped me out so much. He was definitely a breath of fresh air from such a terrible day. He made the trip to Verizon so easy and quick and i was able to move on from my troubles. 11/10 service, thank you again Ruben.

    This goes out to the entire staff from MAY 6, 2026. Never have I ever seen such a lack of effort to…read morework/help/stop scrolling and these were not young people working during this shift. Couldn't be bothered for much, no energy effort. Super surprised at how bad service was. This is for the 5:20pm ish team. I get that already bringing in the device to port over from a different VZW must've been disappointing to not see me as a walking commission but the complete lack of effort to assist. Wanted $30 for what the Whittier store said would be free, walk into any store. BEG CORPORATE TO SECRET SHOP THIS location, trim all the dead weight because these folks are not there to work or even stand up. Really expected more; DO NOT GIVE THIS LOCATION YOUR BUSINESS. Bummer first impression with a new provider but lesson learned, never again here. Wasn't even attempted to be sold a case or screen protector and they saw me with a naked iPhone 17 pro like what the heck guys. Just clock out for me if you aren't here to work. Just check cameras on date and time provided in this review

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    T-Mobile Experience Store - mobilephones - Updated June 2026

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