I received a text message recently stating that I had to upgrade my phone or risk service…read moretermination. I did some research over the legitimacy of this claim and found that the recent t-mobile merger with metro pcs is going to have A LOT of the older phone models permanently disconnected from their service after July 1, 2015. I checked online and discovered that my old LG Spirit was worth 99.99$ (hooray!) in trade in credit towards a new phone, so I wasn't too upset with the whole thing. I visited this metro pcs store because it was the closest corporate store to my house, and I'm sure glad that I did. I waited about an hour in line, but I expected some sort of wait, so I brought a book. What I didn't expect however was such excellent customer service! An employee who shall remain nameless, was exceptionally knowledgeable and friendly in the trade-in-credit field. Which I would assume might be considered complicated to some, seeing as how my receipt was about two feet long! By the end of my time with this employee after watching them work their magic, I had traded in my two year old LG Spirit for the new ZTE ZMAX (which the employee had previously put on reserve for me), a Bluetooth headset, a pair of headphones, a portable mini speaker, a 32GB Micro SD card, phone case + screen protector, and a portable battery pack, all for the grand total of $25. So if you're looking for a good deal and you're trading in your old phone, look no further, because it looks like this store is looking to get rid of old (and new) inventory.

The service at metro is so awful, the Internet on my phone goes out to SOS, LTE, and to just BARS…read moreso often it's infuriating. I have gone into this store on Orangethorpe in Fullerton 3 times now and they claim to "fix it" and the issue still persists. The workers there are lazy and incapable and just try to get people out as quick as they can. They are LAZY it's just that simple

customer service is so horrible. I've been calling them. They don't answer they making me charge…read moreover the price that they told me and now I don't know where they charge me more and it's not the first time it happened multiple times and all they say that they can't do really anything about it

The people that work here are all very polite and they have great customer service. They work as…read moreefficiently as possibly. There's usually a lot of customers no matter what time you go so be prepared to wait a while. Metro has great prices and deals and their app is great because every Tuesday you get free items or discounts from different places. I've been with them for 13 years and I don't see that changing.

Shoutout Moises (Alex) Lopez -Deal…read more -Communication -Service -Follow Up -Getting my husband to buy my iPad Thanks for your help and patience with all the questions I had during and after the day you serviced our plan. Really appreciate it!

This has nothing to do with employees or customer service-- this is about this service in general…read more As a current customer I highly recommend to avoid this service. Unfortunately I am stuck paying for the plan because I got a new a brand new iPhone with them before trying out the service with them but I can't stand the reception, you're constantly at two bars unless you're on someone's WiFi, a page takes almost 3 minutes to load and when I try to call them and tell them how unsatisfied I was with the service the only solution was to buy more coverage and WiFi routers. Basically a "pay to play" service. I really regret changing to Verizon.

Thanks Havier Rosete, He walked us through the process. I…read moredon't think I was able to do it without him. Go to this man for any AT&T services.

Thank you Oscar for being good sales person He helped with…read moreresolving all issues happened day before.

Went on a Friday to fix my wife's phone. Battery was severely bloated. The guy at One Click ( sorry…read moreforgot your name) took a look at it confirmed my suspicion. Changed battery and assembled phone ,had it back in our hands in an hour. Thanks, highly recommend.

I have my iPhone screen replaced here and they do a good job and while I wait which is a plus as I…read morecan't live without my iPhone. Highly recommend this place!

This review is for their manager, Ruben. I typically don't do reviews, but this one is well…read moredeserved. I came in last weekend absolutely torn by the bs i had to deal with for weeks with Apple. I was stressed and very very upset because i was unable to use my phone for weeks, and when i went to the Verizon store to reconnect my service to my new phone, Ruben was absolutely so wonderful. He let me talk his ear off about all the troubles i was dealing with over my phone. He was so kind to let me call Verizon off of one of their phones, and continued to help me even when the representative couldn't. He was so patient and attentive and helped me out so much. He was definitely a breath of fresh air from such a terrible day. He made the trip to Verizon so easy and quick and i was able to move on from my troubles. 11/10 service, thank you again Ruben.

Obviously they're commissioned based, because as soon as I said I already bought my phone from…read moreApple and just wanted to swap it out with my current (old) phone, all their demeanor changed. I walked in to 3 employees greeting me, and once I said the above, was given to the least welcoming guy of the 3 who all greeted me. Now, some of my issue is Verizon in general and not this employees fault - like I couldn't just swap out my Phone because I was not a main person on the account. I already verified my phone number and ID to who I am on my number. Nothing was changing but my phone - not the phone plan, not the bill, nothing. Yet, because I wasn't the main person, I couldn't be the one to activate my new phone. So I left with literally nothing done, after going out of my way to this location because I HAD had a good experience with my current phone like 8 years ago. They're just not friendly and don't seem to care to help you - again, especially as soon as I mentioned I'm not spending any $ there (besides the activation fee). How lame. I do not recommend this location, nor will I ever be back to this location.

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

Fast and efficient customer service. Kudos to Jonathan for amazing amd informative service!read more

Admittedly the prices are high for accessories but the customer service is great. Ask for Alfredo,…read morehe's very knowledgeable and he goes the extra mile to ensure that you get the best deals for the best products available. Great customer service Alfredo, thank you! Harbor Blvd location in Fullerton CA

Walked in the door and music was blaring. Asked the female employee to turn it down and she seemed…read moreput out and had to ask her again to lower the volume. She was unable to provide the needed information and had to go to a different Cricket store.