This review is for their manager, Ruben. I typically don't do reviews, but this one is well deserved. I came in last weekend absolutely torn by the bs i had to deal with for weeks with Apple. I was stressed and very very upset because i was unable to use my phone for weeks, and when i went to the Verizon store to reconnect my service to my new phone, Ruben was absolutely so wonderful. He let me talk his ear off about all the troubles i was dealing with over my phone. He was so kind to let me call Verizon off of one of their phones, and continued to help me even when the representative couldn't. He was so patient and attentive and helped me out so much. He was definitely a breath of fresh air from such a terrible day. He made the trip to Verizon so easy and quick and i was able to move on from my troubles. 11/10 service, thank you again Ruben. read more

First time I have ever done a review. I see low they low reviews already do not come here. Immediately came in non of the reps have a personality at all. Because my nick name was in the the account and did not match my drivers license they would not replace my broken phone. We have 18 phones on this account. Did this at another location just 2 weeks ago no issues. I can see why all Corporate Verizon stores will close down Go to a non corporate store they will better service you. Love the one in Garden Grove on Harbor and Garden Grove Blvd. Good bye Verizon!! In with T-Mobile Again reps had zero personality. read more

Very poor customer service Walked in with my son around 6pm the young guy to the left when you walk e in was talking to me and helps checking and texting on his phone on the same time. After 23 min he decided to tell me that he just checks in people and we needed to sit down wait for one of the 2 Agents working. The lady working seemed very busy and actually the only one working. The other gentleman just on his iPad no customers but seemed of being very preoccupied and just kept going to the back. We left about 45 min later not sure if the first guy even checked us ion. A total waste of time. Go somewhere else read more

Waiting in line to literally just turn in our old phones. Guy at the door is just standing there twiddling his thumbs doing nothing. I have an idea, maybe he could take our phones back if he needs something to do. 30 minutes waiting just for this... smh... Edit: another customer was able to come in after us and be helped by the door person before us. WTF?!?!? read more

This is the worst Verizon store in California. They charged $29.99 just to transfer my existing Verizon number to a new phone. The customer service is completely unreasonable and utterly ignorant of common sense. Absolutely terrible -- never, ever visit this place in your life! read more

Verizon - Mobile Phones Near Me - Fullerton, California

They all seem so bothered by any question you have. You walk in there and aren't even greeted. The man that helped me immediately became uninterested after I would not agree to any of the "offers" they had as I came in for 1 thing and already knew what I wanted to do. He went off to help another family that came in instead of finishing with me first and the next guy I asked for help in what to do next seemed annoyed that I even asked him for help. I had already sat there waiting for 10 minutes waiting for the guy that first started with me to come back and never did. I was not going to waste more time like he already did. He also opened my phone FOR ME! REMOVED THE PLASTIC FOR ME WHEN I SHOULD HAVE BEEN THE FIRST TO TOUCH IT, LET ALONE TO OPEN IT. Next time I'm doing the upgrade at Best Buy or apple. read more

Horrible service at this store! No manners and not willing to help! I left! I have been with Verizon over 22 years and always had wonderful service! I currently have 5 phone lines with my family...have purchased dozens of phones and cables and chargers and accessories! Would recommend to take your business to a different Verizon store!!! They have lost my business! Taking my money elsewhere...not that these millennials will care...Verizon should! Calling them next! read more

Verizon - Horrible service at this Verizon store!!! - Mobile Phones Near Me - Fullerton, California

Terrible customer service, these people are trained to lie, especially Enrique who is too chicken shit to return calls. I been a loyal customer for over 11 years with multiple lines and services. Can't believe they would treat a great customer like me this way. read more

Terrible service overall. Extremely unhelpful and even more surprising, not knowledgeable about their own application. If you're in Fullerton, try the one on Malvern instead. read more

I've been a Verizon customer for over 20 years. While I've had good experiences at most stores, this is the first time I was compelled to write a review for a store that had zero customer service. The two hosts that check in customers were extremely unhelpful and rude. I am traveling and my galaxy flip 7 screen decided to stop working. It's less than a year old and still under warranty. Because of the urgency of traveling, I needed assistance to replace my phone. As I explained my situation to the verizon staff, they said I was out of luck and could not help me. They offered to sell me a new phone, but not honor the warranty. I had pay monthly for the Asurion phone insurance. When I tried to file a claim through my laptop, it said that I had to got to the Verizon store. After the explanation, I asked what can I do to get temporary service to get home. They said we can't do anything and told me I was not leaving with a replacement phone. This is the first time I've experienced terrible customer service at a Verizon store. I will be filing a complaint with Verizon online to this particular store. read more

Xenia was super amazing with helping me get service back to my phone! She was very nice and accommodating and also extremely smart in getting me quick service! Thank you again Xenia! read more

I have been trouble with my phone and I been to 2 different stores to reactive it and has not have an issue with any other store but I came across with a very rude and arrogant sales guy named Enrique that says there is a $29.99 fee. When I spoke to Verizon they don't understand why there was a fee to re active my phone. That they should have waved those fee for an existing customer. If this is the store you go make sure they don't add extra fee on your account. Would never trust this location it just happens to be close to work and I'm out of service. read more

if you are thinking of switching to Verizon don't ! customer service is extremely unprofessional the system has constant errors on the corporate side. I have been phone less for a week now after my devices were stolen. no one has reached out to fix the stolen phones, nor have I received any type of refund for the devices stolen from fedex. had to constantly reach out to them every time it's a hour + long call with reps giving the run around. and when you're on hold for so long the call drops and they don't call back. once I thought the issue was resolved came to the store and the reps couldn't process the order was on hold for 4 hours at the store and nothing got resolved read more

I had a payment arrangement but Verizon shut off our service a day before the arrangement was due so I went into the store to take care of it. At first nobody greeted my fiance and I because the 2 sale associates on the floor were busy with a line of about 5 people but in-between helping other customers John came up to my fiance and I to see what he could do, there was a line when we went so we waited about 45 mins to get an appointment so not too bad. A girl named Jocelyn helped us out and let us use her phone to call Verizon and take care of the situation. This store was helpful but Verizon as a company doesn't really treat their customers that well read more

This is a nice store with decent service, and Verizon does suck compared to T-Mobile, but that is not the store's fault.

Be careful, employees don't understand the contracts they offer and how to switch your iPhone data correctly! Had a huge headache transferring from another carrier truly wish I would've picked a different store read more

Had to go into Verizon today before work because my phone was acting up. Ended up just being bad SIM and the lady that helped me was super nice and helpful! It was very quick too so I was out of there in less than 20 minutes! Definitely coming back here! read more

Took 2 hours of wasted time and bad customer service when I didn't even get what I wanted which was a new iPhone not recommend.

Verizon customer service and support sucks! Stay away from them. Never have I ever had such a hard time trying to buy a new iPhone 16 pro online! These guys are idiots and their online app sucks! I tried doing my application online got approved signed everything, put my imei trade in phone and got $1,000 off along with a $200 rebate online but at the end it only gave me $820 off which it said $1,000 after putting in my trade in information along with porting my number! After that I had 3 other associates not know what their doing put me on hold and hung up or just hung up and the last person since I made like 5 applications now want me to take a picture of my id and social which I never carry on me ever which would involve me going to my storage unit to grab it so at this point I'm feed up with Verizon for making my life so difficult to buy a phone when I have a credit score of over 800. Screw this place and stick with t mobile for now! read more

Super recommend Enrique his really cool and super polite and he takes the time to make sure you understand everything in your plan with Verizon read more

Absolutely HORRID customer service. Walked in today (2/13/2023 around 1600 hours or so) after getting an Apple Watch at the Apple Store to get help with setting up the cellular portion. Enrique the so-titled manager (according to his name badge) was willing to help until I said I just purchased the watch from the Apple Store. His facial expression went from normal to a grimace/upset. Then he told me he couldn't help but I could take my chances and wait approx. 2 hours for help. And yet there were only 2 other customers ahead of me in the store . Next time you don't want to help customers, make sure your nonverbal communication (i.e. facial expressions) doesn't give you away....especially to a Psychiatric Technician student (which you clearly saw on my badge and patch on my scrub top) who knows the ins and outs of said nonverbal communication and uses it in the clinical setting daily. read more

Verizon is TERRIBLE! Verizon customer service is TERRIBLE! I need to TALK with a person...not a machine. Frustrations with security protocols far outweigh the benefits of using a mobile phone. Customer service is NOT TRANSPARENT! Won't tell me where they are located...have trouble understanding accents...they don't understand my accent. I need a list of words that I am not allowed to use (what are considered cuss words)...I've asked repeatedlynever received. Went to local store to cancel a line...the store tried to blow me off saying they can't cancel my account. However, I was persistent and it turns out they could help by calling customer service for me. I didn't have my phone with me...so customer service says they couldn't help me...but i was persistent and it turns out that they could help me. The store would not let me use the computers to help me cancel my account. Verizon has got you by the balls and making you accept their terrible service. read more

Came in to Verizon today 1/20/24 to purchase a new phone for my doughtier. Victor helped us pick the right the phone he had tons of patience with us. He really made the experience great. Thank you Victor for setting us up!! read more

I have had Verizon fir years. And have had very good spervice.. and customer service. Dec 2021 we went into the store and bought 3 new phones again. The bill went up and for the next 10 months I let auto pay pick up the bill and never reviewed. My bad! To trusting! Stupidity! For the past 10 months I have been paying for insurance on home devices if which I dont even have. 25.00/?month? I'm happy to report that I stay with Verizon because they work with me and accommodate a credit because it was reasonable. I didn't order it so they took it off. Thank you Verizon for your excellent service. I am greatful. read more

BEST VERIZON EXPERIENCE EVER. My girl Ruby helped us out of a really bad situation (two of our phones got stolen) and was able to get us on a new plan and got us phones the same day. She was so nice, funny and extra thoughtful to get our needs met. She deserves a raise!!! read more

Victor was Super Helpful and Knowledgeable I'm so happy to have sent and asked for help here at this Tmobile store, this guy was super fast, too, I'm very pleased to have been helped by VICTOR read more

Ruby was beyond exceptional - presented with an issue, she calmly and efficiently diagnosed the why and resolved. She took the time to demonstrate on the phone how to address if ever a reoccurrence. Allowed a return demonstration. This weary nurse left Verizon beyond grateful read more

Wow, I was truly amazed by Ruby and her customer service. She went above and beyond in offering helpful advice and was courteous throughout the entire transaction. Thank you RUBY! I will be sure to come back and visit! read more

Danny was a godsend. Danny worked with us tirelessly to ensure everything from my old iPhone 10 transferred successfully to the new iPhone 15 pro. Danny explained in great detail to make sure there was no confusion regarding our plan. Thank you so very much. I love the camera on my new phone. I've been taking pictures all over Disneyland. read more

Came in today because one of our phones wasn't receiving calls. Ivonne was extremely helpful, answered all of our questions resolved our issue quickly and was really friendly and personable the entire time. It was really nice to come in and be greeted and helped the way Ivonne did today. read more

My wife and I wanted to remove my 18-year-old daughters line off of our account and set her up with a new line of her own under her name to help her start to build Credit and teacher responsibility. We paid off the existing balance for my daughters iPhone so they can begin to start a new account under her name. The store representative, then set us up with another female representative by the name of Dan over the phone. Dan, While collecting my daughters information first and last name, address, etc., misspelled my daughters first name. Once after Dan collected the information she submitted it to the financial department and due to Dan misspelling my daughter's name, my daughter's account got red flagged for a potential fraud. At that point, Verizon had suspended my daughter's account mind you we had just paid off her phone in full for the purpose of transferring it under her own name. Upon contacting the fraud department through the 611 line they informed us that due to the misspelling of the name the Social Security number does not match and that is considered a potential fraud transaction. At that point, I simply explained to the fraud representative that was one of their employees that misspelled my daughter's name. The representatives that were at the Verizon location also attempted to explain to the fraud department that we did nothing wrong and Dan was the one who misspelled the name. Once we explained to the fraud department that we did nothing wrong they told us that unfortunately due to the name not matching the Social Security number that was submitted, that there was nothing they can do on their end due to her name being red flagged. The gentleman then offered us a prepaid plan for my daughter due to her name being red flagged. The fraud department was very rude and not helpful at all. Me and my family have since closed all of our accounts through Verizon and we transferred over to T-Mobile. T-Mobile was able to help my daughter get a cell phone and an iPad under her own name and create her own account and our monthly bill was exactly $225 less than what Verizon was charging us. If your bill is a little high, I suggest you definitely go visit your nearest T-Mobile location because they are exceptionally helpful and they will get you a better deal. Thank you for making this mistake. I would like to add that the representatives at the Verizon location in Anaheim shopping plaza were extremely helpful and friendly, but the representatives on that 611 line and the fraud department need to take classes in customer service. read more

Ripped off! I came in last April with my wife who needed cell service on my already established (20 years with Verizon) account. I was told she qualified for a free phone since we were adding a new line. Of course, we signed many disclosures, but didn't think anything of it, because we were adding a line. However, due to the tightening economy and family budget, we decided to change to another carrier a few weeks ago (1 yr 4 mo. later after adding her line). However, when I received my bill, it was $444.77. I actually though I might get a credit but found out I was almost $500 in the hole. After multiple calls to customer service, I was finally able to find out that we were signed up for a 3-year contract for her line. However, that was never discussed with us by the representative. Of course, they have me by the balls since I did sign all their forms. All I have to say is if they ever tell you it is free, it is not! Also, they are not there to give you customer service, but instead get commissions for all the plans and phones the set you up for. The are not your advocate and only want to screw you out of your money. This is the crappiest store I have ever dealt with and will likely keep me from ever going back to Verizon again. read more

Horrible service. The verizon "representative" said turn turn around those are our plans and left.

Awsome store people here are so friendly... Especially Luis, he helped me out by getting a new phone, and he also helped me put a screen protector on my phone he has great customer service, and he treated me like family. Thanks, Luis. I will definitely be coming back, and i will most definitely recommend this place to the rest of my family. read more

Everything tonight Jocelyn came out to help me just flustered with me started being extremely rude to me . Body language attitude the way I was talk too . I'm sorry I don't know every god damn thing about fucking phones . I was trying to pay my bill and upgrade to a watch tonight instead i got nothing done . Still ain't payed the bill I think I will just return the phone and get my money back . Will be there first thing in the morning and I expect an apology. Instead of someone telling me what don't know and what I need to know and saying things like you didn't do this right you don't do that right then I try to hand her my phone to do it for me and she turned away . I messed it up again and she got uglier to said Jocelyn conveyed hostility towards me and I felt threatened and unsafe. So I stood up for myself . I was totally disrespected and to top it off she was acting all big and bad on my way out the door . See you in the morning !!!!!!!!!! read more

I was dreading this. I went to the store to get a new phone and plan. I was helped by Ruby. One word. AWESOME!!! She walked me through the whole process, which included transferring all my data. It was totally seamless and effortless. Great job, Ruby!!! read more

Horrible customer service. I ordered online and it was supposed to be a quick pick up. Yet I waited over 20 minutes to get my "quick order" a guy by the name of David said the safe was locked yet I saw him go back there twice. If I could give them 0 stars I would've. read more

The customer service is absolute shit. The employ working at the entrance has no customer service skills with answering simple questions. Keep up the bad work read more

One employee is good here, she is Ruby. The other two employees that my wife and I had the misfortune to engage with are terrible--one is the sales representative, Luis and the other one is the store manager, Ivan. First, Luis promised a great plan that later turned out not to be applicable to us. He promised a lot but did not deliver. He never checked the details. Then, there were issues with sending out our tablets. Ultimately, the store manager cancelled the wrong agreement and we received a bill for the tablet we no longer had because we had to return it. What made matters worst was that the store manager, Ivan was angry with us for calling and complaining to the 1800 number. Multiple calls later and long visits to the Fullerton store, we are still dealing with this issue. My advice, avoid this store at all cost. If you absolutely have to come to this store avoid Ivan and Luis. read more

Never have we ever received such crappy service at a Verizon store in the 15 yrs that we have been customers. The phone we wanted in a specific color was sold out everywhere even on line except this store. Hence why i ended up here. Made an 18 mile drive to get here & was approached by Will. We got "whats your name? I need to see your id" followed by "there's a $99 promo where you can get 3 accessories for your phone being a screen protector, phone case & wireless charger". When we said no thank you we have all of that, he said "here's your phone. Take it home. Bring back your trade in when you're done". We asked "aren't you going to help with the transfer to the new phone & the upgrade process?" He said "No. Take it home then take your old phone to a corporate Verizon store". So i asked him "how do i know which one is a corporate store?" He said "as long as it doesnt say retail". The store was empty. No other customers were inside so it's not like he didnt have time to help. At this point it's obvious that since Will wasnt making any money off of us he was not willing to help & provide any type of customer service. Just FYI, this is what you should expect coming to this store. Glad this isn't my go to Verizon store. read more