Went after work to get internet for my recent move. Both men there were busy with customers. I waited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews. read more

Customer service rep Noel was rude lazy no help. Forgot my glasses refused to help fill Out forms on his iPad said not his responsibility! T- Mobil here I come read more

I'm documenting this with complete evidence because AT&T's bait-and-switch operation needs to be exposed. This isn't bad service - this is provable fraud. THE SETUP I was satisfied with Visible at $30/month with excellent coverage. AT&T's Black Friday promotion showed iPhone 17 Pro Max with trade-in. I told sales agent Andria multiple times: I will ONLY switch if this exact upgrade processes. I had no reason to switch otherwise. WHAT ANDRIA BUILT IN MY CART (NOVEMBER 30TH) This was a completed shopping cart in AT&T's system: iPhone 17 Pro Max Silver 256GB: $23.61/mo after bill credits iPhone SE (2020) trade-in: $350 value (calculated with my IMEI) AT&T Next Up Anytime: $10/mo for upgrading 3x per year Sales tax charged: $100.50 for the phone Order Number: 56-723000055691157 Cart stated: "OFFER APPLIED: You're getting up to $350 off with elig. trade-in on installment. Credits start within 3 bills." Andria had me apply for the AT&T Citi credit card for additional savings. I now have a credit inquiry for a deal AT&T claims never existed. WHAT ANDRIA CONFIRMED IN WRITING "We have successfully ported the line and added the device. Order Number: 56-723000055691157. Once the device is shipped you will get tracking information via email." She walked me through disabling Visible and told me to ignore activation warnings. I asked her to confirm multiple times. She confirmed everything. Based on her documented statements, I ported my number and activated AT&T. THREE WEEKS LATER - THE SCAM No phone. I contacted AT&T with the order number. Agent Tristan: "There's no order for the iPhone 17 Pro Max. You just brought your own device." I sent cart screenshots, order number, and Andria's confirmations. Same agent: "I apologize on behalf of the last representative. This is misinformation." Then reversed: "The promotions discussed were true, however there's no process for the upgrade that initiated." Supervisor Roel reviewed everything and transferred me to "Customer Loyalty" - corporate speak for "we're caught." Agent Arabel Jane after 30 minutes: "Your device is not eligible to be traded in." AT&T's cart calculated my iPhone SE trade-in at $350 using my IMEI. Andria confirmed it. Now it's "ineligible"? Her solution: 50% off one bill "as an exception" - admitting fault while refusing accountability. THE FINANCIAL DAMAGE Visible: $30/month, better reception AT&T: $107.86/month, worse connection 259% price increase for inferior service Phone received: Nothing Sales tax paid: $100.50 for "non-existent" phone Credit inquiry for fraudulent promotion WHY THIS IS SYSTEMATIC FRAUD AT&T's process: Build cart with trade-in generate order number charge sales tax confirm "device added" have customer apply for credit card secure port. After port: "No order exists" "Device ineligible" contradictory excuses token credit. Three agents, three lies: "No order" / "Misinformation" / "Device ineligible." They can't all be true. WHAT THIS COST ME Lost Black Friday deals from other carriers while waiting. $934/year more for worse service. Credit inquiry for fraud. Weeks fighting contradictory excuses. Andria built a complete order, generated order number, confirmed everything, had me deactivate Visible, had me apply for their credit card - all while AT&T would deny it once they had my port. That's not error. That's trained fraud. THE EVIDENCE I HAVE Complete cart screenshot with all details. Order 56-723000055691157. Chat transcript: "successfully ported line and added device." Trade-in calculated with my IMEI. $100.50 sales tax charge. AT&T Citi card application. Three transcripts showing contradictory denials. FOR POTENTIAL CUSTOMERS AT&T will show pricing, calculate trade-in, generate order numbers, charge sales tax, have you apply for their credit card, give written confirmations - then deny everything after getting your port. Current customers: compare your cart screenshots to actual bills. Many of you were likely scammed too. ACTIONS TAKEN FCC complaint being filed. BBB complaint being filed. Charges being disputed. Porting back to Visible. Posting everywhere. AT&T: Order 56-723000055691157 exists in your system. You charged me $100.50 sales tax. Andria confirmed "device added." Explain why. I paid sales tax for a phone you claim was never ordered. I have a credit inquiry for a promotion you deny existed. I'm paying 259% more for worse service. Andria scammed me. AT&T trained her. You'll do it to others too. Order #56-723000055691157. Your fraud is documented. read more

AT&T Store - Mobile Phones Near Me - Henderson, Nevada

BEWARE OF THIS LOCATION. If I could leave zero stars I would. I turned in my trade in September 20, 2025. They told me my credits would be applied 2-3 months after. It has been 8 months and absolutely nothing. I've walked into this location countless times asking when my credits would be applied. I spoke to Laura back in February, she stated that the phone was not in their possession and I told her that customer service confirmed that the phone is not in their warehouse either. She then told me that an employee stole several trade in devices and is now gone. She told me that my credits would be applied because it was not my fault. Case was opened and denied. Went back in and spoke to Levi (manager of this location) and he told me to call customer service that notes were added onto my account explaining my situation. Case denied again. I went back in and spoke to Levi again and he said there was nothing he can do for me, which customer service said the complete opposite. I told Levi I would not leave the store until I saw him actually try to help me since customer service kept telling me to go back to the store that STOLE my phone. *fair. Levi called his manager Stephanie to open a case but she was too busy to do it. He then called me later to give me an update that she still was not able to make time but that they would get back to me once she found the chance. 5/26 Levi calls me and states that there is nothing that can be done because the phone was not processed. NO DUH, my phone was stolen. I told them to trace the camera back to see proof of me giving my phone up to an employee. Levi states that the cameras do not go far back enough and that the individual that stole my phone is not HIS employee and he was not there when the drop off happened. A complete waste of my time with horrible communication and lack of help. Went in to the store countless times and spent hours on the phone just to get turned away with absolutely no help. The lack of sympathy from Levis part is unbelievable. The only person worth going is Matt he was kind every time I walked in and showed lots of compassion for my situation. It is an absolute shame that Levi the manager of this location diminishes the reputation of At&t. 0/10 completely frustrating situation I have been dealing with for months! read more

Your rep Aldrin Selorio lied to me increased my bill and lied to be about a $200 credit. This is horrible customer service. I wrote him 10 emails and still haven't heard back. I am telling everyone I know to leave AT&T. I hope the phone calls are recorded so someone can look deeper into this. Hopefully if I'm not the only one we can take legal action as well. read more

Incompetent and really don't help will send you wal mart to get a phone literally the guy just told me

Angel was super cool helped my mom and I get new phones. Give em a raise! We were in and out fast. Faster than any other time.

I've been an AT&T customer since they were Singular and I've never had such bad experiences from any store as I just did with the wigwam and Stephanie store. Absolutely the worst shopping experience I've ever had. First of all they don't carry accessories for my iPhone 12 and have to order them then the new kid had to go back and talk to his lazy manager five times about everything I asked. I don't know what the manager was doing that he couldn't come out to help me. I was the only customer in the store. Don't come here big mistake if you do! read more

Miles was absolutely incredible! He was very professional and kind. Earlier that day I had visited two other AT&T stores and called customer service three times to try to get my issues resolved. No one could help me. Miles dug in and got both my phones working, and he did it so quickly. I will definitely be back if I need help or an upgrade! Thanks again Miles for renewing my faith in AT&T. read more

I usually don't leave many reviews but I spent so much time here I feel like I should. Last week I went in because my iPhone 12 was no longer working. It only worked with wifi & I couldn't receive or make phone calls. We later found of it was a hardware issue. While I was there I decided to just trade in my iPhone for a new one because i truthfully did not want to take my iPhone to Apple to get it fixed, this just seemed like the easiest option for me at the moment. Everything was going great I just needed my iPhone 12 to transfer everything to my new iPhone 15. At this point I had been in and out of AT&T since 11am & it was 5pm. I had my baby with me so they told me I could take both phones home with me and I can come in to drop off my iPhone 12 anytime as long as it was within 14 days. Yesterday I finally found the time to go in to drop it off and the worker, her name was Stephanie was having trouble finding the imei # she proceeded to face time her coworker to ask for help & he, on speaker told her "that sh*t is bootlegged" she then told me that my phone was fake. I wish I was making this up. I bought my iPhone 12 Pro Max at AT&T centennial location on Sun, Jul 11, 2021 at 2:13 p.m. ET I know this because it's on my AT&T account. The next day I went back in hoping to speak to someone else, Romo was there and told me he couldn't accept the phone without the imei (I had the imei number written down but I'm assuming he needed to see it on the iPhone not just a piece of paper) anyways he told me to go to Apple & have them figure out what was wrong and why the imei wasn't popping up. I went to Apple and the tech there told me that my phone is fine & the serial number should be enough for them, but incase it wasn't he gave me the number to give to AT&T. So again I go to AT&T a different location (town square) & Sophia thankfully took my phone. This whole situation was a headache & I'm so happy it's over. The only person who had more than 1 brain cell at AT&T on the Stephanie location was David, he was the one who sold me the iPhone 15 on the first day. He was great very knowledgeable & patient. read more

AT&T Store - Mobile Phones Near Me - Henderson, Nevada

Came into this store and Luis helped me out and got me on my way fast! Thanks Luis for the great customer service !!

My husband and I went to this location today to discuss how we could go about trading in his iPhone past the 30 day period. The guys working in there were so rude and demeaning, one even muttering under his breath to another customer about our situation. Avoid this location and the disrespectful customer service guys who work there. Super disappointed that people still act like this. read more

Came here a few Sundays ago to see about fixing or replacing a phone. Salesman with the dreadlocks was more interested in watching the closing moments of the Packers-Seahawks than helping us. Apparently this phone store "don't got that many there." He told us to order a phone online or go to another store. This AT&T store is completely worthless. The employee was too lazy to help. read more

I was in the store a few years ago and had a very pleasant experience, so when we wanted to upgrade our daughter's phone we chose to go back to his store. Our family was in the store on Dec 20th and worked with Teaveon. If he is your sales rep I think you should turn around and walk out the door. Our bill went up 30% after working with him and I just spent 32 minutes on the phone with AT&T getting it fixed. His sales tactics were wrong and obviously focused on his commission and not the customer. read more

Not quite sure if this place knows what they are doing. I come to upgrade one of my lines which so happened to be a watch and I was told that I am unable to upgrade a watch to a phone I would only be able to upgrade to another watch. I told them that I was able to upgrade no problem online so why is it a problem in store? The rep proceeded to tell me that his manger said that the system would kick me out right when I would make a payment because it's not allowed. The only way I'd be able to upgrade is to open a new line. ( are they paid for new lines?) so I'm like ok whatever I just wanted to trade in my phone for the 13 and didn't have a problem closing the other line since it was my watch. At the end I wasn't able to upgrade in store because they'd have to send the new phone to my address in California. I ended up having to upgrade my watch online for the phone I was told I wouldn't be able to get. The only reason why I came to the store is because I don't want to wait over two weeks for the phone I wanted. Oh well this store just lost a sale because they don't know what to do. read more

A very long story attempt at being short: went to upgrade my moms phone, that line wasn't eligible so they scammed us into some circus deal convinced us the phone would be free and pay for itself if we did it their way. One year later have now paid almost $800 for a ghost line and a Motorola phone that retails at $350. Oh and in order to cancel this ghost line that I've been paying I had to pay the phone off which cost me $370. Been trying to rectify this with ATT for almost 6 months now going back and forth trying to get ahold of the district manager but just been ghosted like the ghost line they sold us. I was with ATT 20 years ago and vowed never to go back to them but supposedly they got their act together but personally know they have not and from their other reviews it sounds like this is a highly commissioned pressured location it's like walking into the lions den but worse because they are supposed to be a regulated responsible corporation. How naive of me. read more

If you go here, cross your fingers that you get Robert! He was super nice and helpful with every step of the process. I had decided it was time to upgrade my phone randomly one day and it happened to be the day the Iphone 14 was released (I had no idea). Once I found out I started calling around to any AT&T store near me to see if anyone had one in stock so I wouldn't have to wait for shipping. Called maybe 5 stores and they all weren't helpful at all. Most just told me they're out and to order online. But when I called the Wigwam Center the associate (idk who I spoke to on the phone) was actually helpful. Not only did they recommend which shop they think would be best to check in at but also stated that if I wanted to come in to order one they would do free expedited shipping! Later that day when I went it, I was helped by Robert. Robert made the process easy as can be! He processed my order right away and said it should be here in 2 weeks then to just come back and he'll help me set it up. The phone ended up coming in a week later. So even though im good with tech and could have set it up myself, I decided to just let them do it to make sure everything was done right and that my old phone was ready to be shipped off. When I came back to switch phones I was lucky to get Robert again! He took care of every step, I didn't have to do anything. He made it very easy and in a matter of time my new phone was good to go and my old phone was ready to be shipped back. read more

Rude and slow AF. Always understaffed. Always busy. Staff doesn't care. Just go to Verizon or T-Mobile. There's no real difference anyways. read more

I totally familiarized myself with the AT&T offers for upgrading my iPhones (2) before going to store. Salesman proceeds to say there is deal to upgrade to 15+ (only phone in deal) with no charges. I questioned him but he insisted so I signed for the upgrade. At home when I looked at my new bill I realized that I was being charged full price (over 36 mos) for both new phones. I consider this a complete ripoff; indeed a scam b/c I assume he thought I would not look at my bill until the 14 day cancel had passed. This was highway robbery and urge all to beware. I will now cancel this deal and switch to Verizon where they give $800 credit for any IPhone trade in. I am actually considering going to police b/c this represents attempted robbery of $2000. read more

Josh is great. He treated us better than the last store we tried to get an upgrade at. He is nice, cordial and far from pushy unlike the store at Town Center. He even went as far as changing the TV for my disabled daughter. I recommend this store if you're in the Henderson NV area. read more

My IPhone 11 wouldn't allow me to do a greeting and the tech was eager to help me and reset the network and I did my business greeting and he called my phone and it was perfect. This is after I was on the phone with 611 for two hours. read more

This is the absolute truth. I flew 6600 miles to have Joshua and Kenneth help me cancel the service. I could not do it from another part of the world. I could not do it online and for some esim blocking reason I could not get through to their ph numbers. Josh fired up his phone got my acct no and connected without issue. Rocky road at first with no progress until I stepped into this space. Happy in the end! read more

The store is great, small but still a corporate office. I must say the manager is helpful and it seems like he has a trainee working with him. I would give it a five but manager just need to smile a bit more. But he was very helpful which is the most important thing. ( and very serious, he got to smile a bit after a while. ) hehehe They have a full selection of everything that a big AT&T store has. It's a great location and plenty of parking. And yes I do recommend this place . Oh yeah one of the best part coming here ? Lots of places to eat in the same plaza. So there a 2 for one. :) read more

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I was in need of service for more information on my phone billing and line Noel was a great help and helped me and explained everything I needed. Thank you noel read more

This AT&T store, on Stephanie near Wigwam, is a dream compared to other AT&T stores. Brandon was very helpful in sorting out some difficulties in transferring contacts from an older phone to a new one and explaining some of the ins & outs of using the new phone. Way better customer service and knowledge base compared with the AT&T store in the Target shopping center further north. There was no waiting time and the store is right near Winco and RC Willey. Great! I highly recommend this AT&T store (it's so much better than the other one) and will return in future. read more

I went to the AT&T store to trade in my old phone. They were pretty busy but they were able to assist us fast. Shawn gave us good customer service and did a good job explaining things. The iphone14 is a great phone. I was able to add a new line and buy another one for my dad. They had the iphone 14 available in 256G in store and I was lucky that I didn't have to wait for shipment. The phone is fast and the camera is great. I would definitely recommend this phone to anyone who wants to upgrade. I love my AT&T store, and the fact that I get a 25% discount as a first responder is amazing. The phone trade-in process was easy and saved me a lot of money. I had a great experience with Shawn. He was able to activate my new line and asked me to choose the available number I wanted. Then he asked me to pay only the tax for the phone and I'm done. Fast and easy. This is my go-to store. Not just Shawn, but all the other store associates like Caesar and Jacob have been pretty good with their job. The associates are always so helpful and polite. read more

One of THEE best customer service in Henderson! Professional, safe and friendly. Everyone is working hard to ensure satisfaction in a odd time in the world right now. I have witnessed first hand the efforts everyone puts into this location. I switched over to AT&T and it has been a pleasant transition, thank you everyone at AT&T for a fantastic job! read more

I do not recommend this store...and the company as well because now I have a nightmare that they don't solve...I have an internet that doesn't work in different places here ..I came to the store several times but they don't care ... I have 4 lines there...I just regret now because I changed the company "thinking " that I could have a better service...we did an appointment with the manager today and she didn't come because was in a virtual "conference"... they just say that they are fixing the towers for weeks and don't know when will finish...and I have to pay for the worse service I ever saw.... read more

Frank was awesome! Not only did he provide excellent customer service, he upgraded 4 phones it in record time!

This was my first time at this store on 9/4/2019 and it was a very pleasant experience. Carl Retail Store Manager and Erick Retail Sales Consultant we're both very friendly, professional about how they conduct themselves and most importantly knowledgeable on the different services and options available. They both were astute at assisting my mother and I and were extremely efficient! Hard qualities to find in people these days. Thank you Carl and Erick for a wonderful experience at the latest AT&T store. I will definitely be coming back and referring others to your store. read more

I walked in upset regarding my reception at my home. The rep got me set up with using WiFi while inside my house. I mentioned since I was a direct tv customer that I was wanting to get the Sunday ticket setup for the season this year. She was able to do it at no charge since I had been with AT&T for over a decade. She turned an unhappy customer into a big fan! read more

Super Great customer service since the first time we came here. ALEX & ROBERT are such friendly and very helpful in everything we needed. They are very accommodating. Highly recommended this place!!! read more

Smaller store but there was no wait. Got taken care of quickly and was able to get my phone upgraded in almost no time. The guy also helped my get a discount on my TV bill that I didn't even know I could get. Was very happy with my experience! read more

This store is very small and when I went in on a Thursday morning they only had two people working there and they were both helping someone. They said they would be right with me so I waited. And waited. And waited. It was going on 40 minutes and I started to feel stupid for waiting. There's another store 2 miles up the street. One of the guys got up and went to the back to get the guy he was helping a phone, and I asked if he could just check to see if what I wanted was there so I didn't have to wait any longer if they didn't have it. He said sure. Came back with his customers phone 5 min later and I asked if he checked? He said oh no sorry, and the safe is on a time delay so I can't open it again for a little bit. So it was a full hour before one of them helped me, and guess what. What I came for was not in stock. I went up the street to the other AT&T store and they helped me right away, were super nice, had what I wanted, should have gone there in the first place. Trust me, go the extra mile or two north, you will have a much better experience. read more