T-Mobile at 7390 Las Vegas Blvd S. Suite 120 has the best energy. Chris R. was knowledgeable polite and very helpful. His co workers Alex and Katlyn were very helpful as well. This experience today at this store was phenomenal, so much so it's worth mentioning this group of young people work well together. read more

Never going back to this branch. Encountered a very rude associate named Marqueal. He would not let us finish speaking to explain what assistance we needed. He always had an answer first before we even finished the question. At the end, we didn't get the help we needed and he proceeded to say that it was us who was not understanding what he was saying. I've been a T-Mobile customer for 14 years and our whole family have about 12 lines with them. But this is the first time we've had a negative experience like this with customer service. Do not go to this branch. read more

Came into the store wanting to get my mom a new iPhone. She was upgrading from a 6 to 13. Melissa was such a huge help, and knew the Apple product so well. Even I ended up trading in my 10 for a 13 because she was able to explain the promotion that was offered at the time so clearly, I couldn't say no. Thank you Melissa for helping us get into new phones and being so patient with helping us install new cases and screen protectors! read more

T-Mobile Experience Store - iPhone 13 Pro - Mobile Phones Near Me - Las Vegas, Nevada

I would NEVER recommend T- Mobile to anyone. This company will steal from you as a customer. And your internet will go down. It doesn't matter how much you pay for service they will still interrupt it and pretend it's a network / connection issue but it's the company trying to reduce their service and keep you paying for service they don't provide . Use you devices around 2am and do it daily or 4 am . Then use your cell phone service if it's a different provider like mine is. This is the worst company to ever spend your money on. Trust in reviews and stay away from this company read more

I went into this location and was immediately asked for my Drivers License to enter my account. Instead of confirming my identity, representative scanned my ID into their system without my permission. 100% not okay with this. Everyone that worked there had a different timeline on how long this had been a business practice. The store manager seemed to brush off my concern and told me I should call corporate. Great customer service guys! .....NOT read more

I have never had an issue with TMobile until I walked into this store. We have JUMP through an employer incentive program, yet for some reason, Jack was not able to see it on our account. We pulled up the information online and all he did was say "you need to call them" and then he walked away from the table we were all sitting at. The rep on the phone confirmed our program and informed us that the store was able to assist us. Jack walk backed over and said, "nobody here knows what you're talking about so there's nothing we can do." We then tried an alternative approach and asked Jack if we were to trade in the devices, would they honor the trade payback, he looked confused and advised us that we need to pay everything off first, no getting around it. I asked him why would I need to pay you $1036 (4phones) just for you to turn around and give me back $500, especially since our normally visited store never had us do such. Jack said "nobody with TMobile will do that" and then scoffed as if we were stupid. At that point, we were no longer interested in doing business with this store. Jack then advised us that he doesn't even have the phones we were looking to get. WOW Jack, way to waste our time!!!! By the way, online inventory shows his store having a specific color we are looking for while Jack said that color was "special order, no store has it" .. ok, not buying your BS dude!! We will drive to a further location to ensure we get someone that 1, cares to work with customers (hence job title of CUSTOMER SERVICE), and 2, actually knows what they are doing. read more

Walked in for a charging cord. Asked Micheal what the longest cord they had He asked if I signed in. 45 min wait to spend money on an in and out product. I said no He said I guess your not getting a cord. Poor attitude I will never go to this location again. Hence the 3 star average review read more

What a bunch of jerks, one uppity clown working for minimum wage thinks he's Kanye only without the personality or the goods. Went there to pick up a phone which of course is now not in stock, a classic bait and switch scam. The stupidvisor, another lowlife, could not have been less interested in assisting. Mr. Uppity asked my name and when I said it was written on my driver's license seemed not to comprend. Such a jerk. A waste of time dealing with these clowns. read more

Alex and James helped me and probably the best customer service I had in a phone company store in a while. In the morning, I came in and Alex helped me, all my questions ask, explained answers throughly and then some important infos I needed. I was deciding on getting a new phone but I flopped so I went back home to think it through. I came back the afternoon an hour before closing, but I obviously felt bad, James (my asian brother, if thats his name lol) told me that setting up a phone line is quick and that he was more than happy to help me, no under-breath or anything like that. Answered all my questions, explained the phone line thoroughly, explained difference between the phones I was choosing from, the economical benefits (bang-for-buck) of each and what not. Salute to these guys! And also the team that made sure I was helped right away. read more

SCAM. T Mobile scams you .. I bought Apple Watch and returned immediately. I have chosen autopay for all my phone lines, so never checked bill thoroughly. after 2 years I come to know while I was i at t mobile store that $10 is being deducted every month since 2 years. I immediately called 611, and they also confirmed these charges were wrong, as watch was retrieve returned. after few days they call me back that we are unable to give you the credit refund . it's so frustrating, that even they have in their system that watch was retire returned, but still they charged me for Apple Watch service for 2 years. therefore, don't trust them. read more

KIMORA KIMORA KIMORA... she is phenomenal, she has such a great personality that I forgot I was buying a new phone!! She took care of me within 30 minutes. Definitely coming back to her. read more

This place sucks. Been here 5 times and they still don't help. Even went to apple they set up a new SIM card for T-Mobile and they are still stumped. I can't believe this place has any customers. The 1800 India number is more helpful. These employees useless. read more

I have to say this TMOBILE customer service sucks Every time I come in it's a hour minimum wait time and 99% of the time it's only for a screen protector swap that takes 5min and you have to give your whole life story to get a replacement and wait for one of the 20 employees to come help you. Instead of asking a hundred questions just swap the screen out. read more

A little over a week ago, I came to this T-Mobile to add a line to our family plan for my 11-year old and buy her first phone. I was lucky enough to work with Alex M (with the hair!). He did an amazing job in patiently answering my questions about parental controls offered by T-Mobile and even helped me install a free app that lets me track her phone's whereabouts before I left. As cool as that was, it wasn't the best part though. What really made me feel that Alex M (with the hair!) went above and beyond in his quest to deliver superb customer service, was his attention to detail. Ex: I had to use my phone to get my daughter's set up and he noticed that my connection wasn't as fast as he knew it should be. So, he swapped out my SIM card to an updated one and my phone games have been zipping along much faster! I returned today to upgrade my older daughter's phone and asked for Alex M again. This led to the discovery that the store has TWO Alex M's - hence, Alex M (with the hair!) is the one who helped me. :) Today was another great experience and my girls and I can't thank Alex enough for all his help! read more

This place smells like a boys locker room and service is slow. Confused as to why rap music is playing? Poor management call

I've already been on the website. I've already read everything I can on international plan via the website. So we decided to go into the store to ask questions. We were greeted by an Asian man. Sorry didn't catch his name. We start asking questions and got very simple answers. I wanted details. And I got, "CHECK THE WEBSITE". Ummmm. I already did and that's why I'm HERE!! That just pissed me off. I told him already that I checked the website. Why would he say that! No help whatsoever read more

T-mobile as a company is a horrible service provider period, for the most part the reps over the phone are in trustworthy and un accountable for their commitments, actions, and deals. Usually in person CSR reps are more effective. However establishment who had really nice reps assigned me the most incompetent and unhappy employee by the name of Mayra who seemed to be bothered when asked for help and got attitude and rolled her eyes as she tried to deny me help. Not only was I on hold for hours without any other options or help from management who at the moment was Matt and didn't want to deal with their own customer service support staff and completely left me on hold in their store for 1hour and 45 mins without trying to contact a supervisor for this insane hold time. They do not offer any support after they took my payments and still disconnected my services. Mayra also stated after being on hold for 45 mins that they did not have a bathroom which luckily I asked someone else and they gave me then key. I recommend not to stop there unless u want to be on your own to fix your issue, disrespected, not helped, and robbed of your money and getting your phone blacklisted. I am confident that outside of the job things can get handled and look forward to an encounter outside of the T-Mobile camera reaches. read more

T-mobile at Rainbow location provided excellent customer service. Staff are friendly and helpful. They took time to work with you and made sure that you were fully satisfied. read more

This Tmobile store was very different in terms of customer service, so much better and its because its a corporate store. Antony was very helpful and I woul definitely come back to this location again if needed. read more

After weeks of being treated so Poorly at T-Mobile Nia went above and beyond to resolve my issue!! She resolved the issue within 15 mins and the issue was not even at her location !! Thank you Nia You are Amazing!!! read more

Ever since T-Moblie took over from Sprint the service has gone down hill.They closed the repair centers customer service in the centers are terrible all they try to do is sell you a high price phone. Check around with other carriers I'm going to Verizon. read more

had amazing customer service by Marquel! very understandable, explained things very clearly, and very friendly! go see him! GIVE HIM A RAISE NOOOWW!! read more

Been with T-Mobile for 3 years ! I love them , this location is in such a busy area but service was fast. Thanks to Mayra and Alex the experience was well worth it ! Good team members !! read more

Jordan was the sweetest most helpful gentleman! I've never been in and out of a T Mobile so quickly while getting everything I needed that was by far my best experience I highly recommend going in and asking for Jordan he'll make sure you're well taken care of. 100/10 read more

This is the worst place , costumer service is super bad. The employees don't know what they are doing.

Please, Please, Please, take my advice and read this post. If you or someone you know is thinking about switching to Tmobile DONT! Only two months in and there's been nothing but problems. The employees there will say "I've been with Tmobile for 17 years and I've never heard of that" or "yeah, same thing happens to my phone." Not exactly the comments I want to hear as a new customer who just left a very reliable network.....Now my wife's phone # was ported but a completely diff # shows up on the caller ID on the receivers end... smh You've been warned! read more

I visited this store to pick up an LG G6 since it's currently discounted to $500 (from $650). I figured I'd save some shipping and time and buy from the store. For the most part, the visit was pleasant and it seemed like the sales rep did his job. As I was checking out, I was not happy to discover they charge an "upgrade fee" of $20. I wasn't really upgrading since I was putting this phone on an extra T-Mobile line that currently has no phone. Really he didn't have to do anything. Just let me buy the phone and I'll put my SIM card in. Done. But the sales rep said there was no way around it, so whatever. Instead of using my existing SIM that T-Mobile sent me a couple of months ago, the rep put in and supposedly activated a new card. Flash forward to trying to make an outbound call, it rerouted to T-Mobile customer service instead. Turns out the account still had the other SIM card activated. So I'm not sure what "upgrade" service the sales rep even did. Once I popped the older SIM into the phone, everything worked perfectly. I guess now I have an extra T-Mobile SIM for future use. The phone rep that was helping me even gave me a $20 credit for the ridiculous "upgrade fee." Lesson learned: Forget buying a phone from a T-Mobile store. Online seems to be better if you're not in a hurry. Otherwise, I'll just go to Best Buy or something. EDIT: I forgot about the extra thing that prompted me to even write this review. I later discovered that "JUMP!" was added to the new phone/line. This is after I specifically asked the sales rep if my monthly bill would be affected at all. I have no idea if it was his oversight or this is just something T-Mobile adds automatically. read more

Usually the service at this location is just so so. But today my husband and I received EXCELLENT service from Alex and I just wanted to recognize him for it. This is the 1st time we have dealt w him and we already knew which phones we wanted to purchase. Alex was very friendly and knowledgeable about plans and upgrades and options. He informed us about many things including how we could purchase accessories in the store and pay for them monthly. And when we turned him down for the additional products and services he was not pushy at all. I hope if you go to this location on South Rainbow that you have the pleasure of working w Alex. read more

We had a preexisting issue from a non-corporate T-Mobile location, so my husband and I were told to come here. We were immediately greeted and they began to work to fix the problem. Our deferred trade in and so called "free" added line were a much longer fix than we had anticipated. Javier, Mary Lou, and the whole team were unbelievably kind and transparent throughout the process! By the end of our interaction, they helped us to the best of their ability, and we actually had a great time. If you need any assistance or have questions about T-Mobile products, this is the store to go to! Thank you :) read more

Hi, T-Mobile S Rainbow! Let me give you a quick customer service 101. HERE IS HOW YOU PROPERLY GREET AND ASSIST A CUSTOMER: "Hello, my name is __________. How may I assist you today?" I dropped by T-Mobile during my lunch break as a ten-year AT&T customer hoping to make the big switch. They had this huge promo going on "switch from a carrier and get a free iPhone 7 (when you trade in your current iPhone)". Upon every transaction, sales associates should 1) assume customers are there for the promo or 2) at least talk about the promo. Imelda assisted me without proper above-said greeting, so she missed the whole point of why I was there and our time including a lot of backtracking and waste. I tell her I want to make the big switch, so she proceeds to activate a new line, makes me pay for a $25 SIM card, then looks at me - "So you already have a phone for this SIM card?" "No, I wanted to do the free iPhone promo." "Oh. I saw you had two phones so I just assumed you already had a phone for me. If I knew you wanted to do the promo, I wouldn't have charged you $25 because under the promo, activating a line is free." Huh?? Maybe if you fully questioned my needs without jumping the gun... She then had to void the $25 transaction which for some reason she was reluctant to do. Her whole manner was rushed and lacked genuine concern when explaining things to me. When going over details of the promo, she rambled in her jargon that only phone courier sales associates who have to talk about it 100x a day would understand. She sees I do not get it, emits an exasperated sigh, then condescendingly writes on a sticky note what my options are. I have questions, and she responds to them in a nope-you-can't-do-that tone. Ugh, the whole ordeal was so stupid. I made up in my mind that I wanted to switch from AT&T to T-Mobile and she changed that buying power in an instant. I stopped the transaction saying I'd think about my options and return after work. She said she's working there until 8pm. Hell no was I returning to her. I took my business to their Silverado location where THEIR T-Mobile associates absolutely redeemed their company's name and went above and beyond for me. Off to leave a five-star review on their site. read more

After other frustrations with T-Mobile stores and online, I went into this and was surprised. Mack was super helpful and helped me with setting up a new line and a new phone and made it super easy to understand! Thanks! read more

I came in to see about getting my old iPhone service with TMobile, I was greeted by Alex right away. After telling him my story about by phone I was able to purchase a better phone than I had at the time. He was very helpful helping me set up everything on my new phone. Just wanted to say thank you to Alex for great customer service. read more

We had a pleasant experience at this location. James K. assisted us with getting new service. He was friendly and professional. James answered all our questions with a smile. He explained the different plans and phones that T-Mobile offers and suggested the right plan for us. Thank you, James! read more

This T-Mobile was so great when helping me. Jenifer especially made sure I was happy and gave me so many options to chose from with all of the deals going on. I ended up buying the white iPhone XR through her and she was so patient with me and super sweet. Thank you guys!! read more

Horrible customer service. Wouldn't recommend coming here for any service. Manager was no help what so ever. Theo the worker there was also no help stay away from him. He has an attitude problem. Don't even know how he got hired to be honest read more

My favorite spot of T-Mobile. The staff is friendly. They are always nice with smiley face. I stopped by to pay my monthly payment and they were helpful. read more

Ok, I gotta say that this Particular T-Mobile is My Favorite one! For One Thing...it's Closer to where I live (always a Plus in My Book) and, it's just off the Freeway! I don't really have much to say about a Cellular Store, but I can say that the Workers in here are Very Helpful, and can answer Any Questions that you may have about the Phones, Plans, and such! They do tend to get busy, but Once you Enter their Store...they Take your Name & Reason why You came! Once you get called, they Help you out in any way they can in a Fast, Effective, but Very Pleasant Manner! On the day that I went, they Chatted up a Storm with Me, My Sister & My Niece! (Maybe it was the fact that there were All Guys, and in come these 3 Ladies, and well you know how that goes...lol! This Store is Located in the Arroyo Crossing Shopping Strip Mall, right next to Jamba Juice and, Panda Express...Just off the Rainbow Blvd. Offramp! The Parking is Shared, so Finding a Parking Spot gets Tricky! My Overall Experience is...Yes, I Would & Do Go to this Store for Payments, or General Questions I may have for My Phone! Happy Yelping! read more

It's been a little hit and miss with this store's employees, but today was a good day. I've been trying to find an Android phone and my first inclination was to go to T-Mobile since I already had a no-contract phone with them. I wandered into the store last week and talked to a gentleman there who tried to sell me the $79.99 plan (right now, my plan is $39.99.) I didn't want to double my plan just to get some interwebs, so I left. After a little more research, I found out that T-Mobile actually has cheaper interwebs plans for no-contract phones, which this guy totally neglected to tell me about. He was pretty adamant about getting me into a contract so I could get the $99 price for a phone I was looking at (which, by the way, is FREE if you order online!) So, I came into the store this morning as soon as it opened and was greeted by Cynthia, who is the absolute coolest cell phone salesperson I have ever met. She asked what I wanted, I told her, she found it, and she added my $10 data plan and switched my cards (sim and memory) to my new phone, all the while chatting with me about nail salons and Starbucks (and phones, of course.) She answered all my questions and invited me back if I needed anything else, then ever so kindly greeted the next customer as I headed out the door with my new beautiful phone in hand. AWESOME! read more

The store is new, location is not hard to find and the employees actually acknowledge you the moment you walk into the store. My husband and I have been having issues with our services (particularly the Internet and MMS) ever since we purchased our phones 4 months ago and Sandy was great assisting us. She was all smiles, despite the fact that all we had to say was negative and out of frustration. We spent an hour and 30 mins at the store as she tried to resolve the issue. Though she was not able to actually make the problems disappear, she was able to guide us in a direction that was much more hopeful than the runarounds we've been given by other employees. Though I am really not a fan of T-Mobile right now, I wanted to recognize Sandy's efforts and great service she provided us. Kudos to you Darlin'! read more

Last Thursday my LG G4 blew up. I had experienced a lot of problems as others have been with this phone. So i went to this T-mobile location. Met with Jordan ( he was the salesperson I used when I moved to Vegas) I explained my situation. He tried himself to see if he could reboot the phone. No luck. He looked up that I had insurance..but I told him i didn' t want another LG. So I ended pay off my contract and jumping a Samsung S6 edge. Overall the whole process was smooth. Something I have come to expect working with Jordan. If you have any phone needs, Jordan at T-mobile 6925 S Rainbow Blvd Las Vegas, NV 89118 is your guy! read more