I've been going to this specific store for many years. Although the crew has changed many times,…read morethe customer service has always been consistently great! I recommend this store to anyone who wants a personal experience in support.

I was very impressed when Austin Leek greeted me when I first entered this store. I did not walk…read moreto him he instead walked to me and my family with a wonderful welcoming smile. He patiently listened to me in exactly what I wanted in my new cell phone as well as the questions I had regarding service plans. He then walked with me to look at cell phones in the store. Based on what I had told him he helped me in selecting my new phone as well as the best plan for my needs. Austin's customer service skills are excellent and he is very knowledgeable and was very caring to me and my family. I have told about my wonderful experience with Austin and the cleanliness of this store to my family and friends. I highly recommend this Metro by T-Mobile store. Thank you Austin!

This store is the worst they only care about sales not customer service. Once the sale is made you…read moreare garage to them. I bought a phone and within an hour wasn't working they didn't care told me oh well you bought it and have to take it up with apple now even though it hadn't been an hour. The manager is dismissive and disrespectful wouldn't even get off the phone to speak to me. If you shop here better hope nothing is wrong because once the sale is made they are done with you

In today's times we are quick to complain but hardly ever take time to say "thanks... job well…read moredone". So here's a shout out to Ashley for fixing my email issue then going above and beyond and fixing one of my app problems. THANKS ! Great Job and I appreciate it !

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

BAD BUSINESS! Be aware, they are willingly selling counterfeit items that will further damage your…read moredevice. They also are so money hungry, they don't offer viable solutions and make excuses for why your device is malfunctioning for you to continue to spend your money. DON'T!

My boyfriend went in to pay the bill with cash on Sunday March 9th. He paid the lady in the front…read moreand she gave him a receipt. He was on his way to the car in the parking lot and a man came running out stating he cant take his cash. After the transaction was done. He had to go back in, they voided his payment and gave him his money back. They didnt want to have to redo the deposit. THAT IS BAD BUSINESS. When we first started with Tmobile they have been charging us for "key trackers" we told them we dont need them. They charge us every month and we're not using them and never have. They state they cant take them off. STAY AWAY FROM T-MOBILE!!! THAT IS HORRIBLE CUSTOMER SERVICE. I WOULDNT GIVE EVEN ONE STAR BUT I HAVE TO. 6733 103RD ST #9 JACKSONVILLE FL. SOMEONE CAN LOOK UP WHO WAS WORKING THAT NIGHT. WE SHOULD BE COMPENSATED.

Told I was getting a promotion of 3 free sync up trackers with buying the T-Mobile home internet. I…read moredidn't care or want these trackers they just gave them to me and said T-Mobile is paying for it. I asked what the 5 dollars a month was and she said it's completely free. Come to find out there's a monthly charge on these "free" trackers I didn't even ask for. Feels unfair to sneak something like a monthly charge into a purchase without letting the buyer know. Not real sales when the buyer is not made aware or condoning a purchase. I felt forced into something and is not what should represent the T-Mobile company. Give me honesty and vulnerability and give me the option to choose if I want it. -5 stars for me. Every time you walk into one of these stores you have to ask 100 questions and you better watch your back or they might give you a subscription you can't afford and never asked for

Jeanette and David were so kind and helpful in a very long process of switching from ATT (only long…read morebecause of ATT procedures). This is the best service I have had from a carrier in years and years.

Ashli , the manager, and Nani , in my opinion, should be fired! These 2 losers have no empathy…read morefor T-Mobile customers that they caused pain in our lives. First, a few months ago, I switched over from Verizon. They talked me into a "free" phone upgrade. When I got the phone the store lost all the contacts, apps and photos ( especially the ones of my beloved, recently passed wife) . Simple Samsung to Samsung. Could not pull it off. Also I expected the 35 dollars for my 2 phones that was advertised. My bill is over $100. Then my new phone died. Could not turn it on or charge. Walked in a few days ago and they had music blaring and asked for a new phone. They told me to call customer service. MY PHONE IS DEAD! Would not let me use thier company phone. Luckily I kept my wife's phone active. These 2, Ashli and Nani, just want , In my opinion, to listen to their obnoxious music rather than help customers. Went to Green Cove Springs T-Mobile and Pete resolved everything. STAY AWAY FROM T-MOBILE ON BLANDING BLVD IN ORANGE PARK!

The service was exceptional, Ross went out of his way to meet my needs, and make sure that I walked…read moreout of the store completely satisfied. data transferred, everything was done correctly, and even educated me on several things regarding my cell phone. I didn't know. I felt very secure and excited to leave with my new phone. I would recommend this particular cricket wireless store to anyone. - Christina ( Jacksonville, Florida)

wonderful customer service.great deals. As soon as i walked in lazaro was helping me.read more