I adore my 84 yr old aunt and I hate that she lives an hour away but love that she will use a cell…read morephone to text and trade pictures. She recently got a new phone and was totally overwhelmed. We made an appointment at the Verizon store and Dan sat down with her and went through the phone app by app. He explained everything and if she decided she didn't need it, he deleted it. The less stuff on the screen helped her. Dan is so knowledgeable and patient. God bless your entire sales team.

I cannot recommend highly enough the Verizon store in the Mall of New Hampshire (next to J.C…read more Penny) . We walked in on Black Friday just to ask a quick question about deals on phones. We were waited on right away by Ben and he answered all of our questions about a deal that sounded too good to be true. So instead of just getting one phone upgraded four of us got our phones upgraded. And the deal absolutely was true. Ben stayed with us the whole time during the upgrade process and transferred the data to our phones. Being the busiest shopping day of the year, I figured he would try to rush us out to wait on more customers, but this did not happen. Ben was patient answering all of our questions and was very enjoyable to work with. My daughter wanted a specific color phone that was not in stock and he made several calls to make sure that she got the phone she wanted. Ben has since checked in a couple times just to make sure our phones were working well and we didn't have any additional questions. I cannot recommend the Verizon store and Ben highly enough.

We bought two iPads here and explicitly said one needs cell access and the other did not. Now we…read morefind out the agent assigned a number to both. On today's visit the agent told us we could not buy an iPad here unless we had a cell number assigned. I contacted Verizon and they cancelled the service and refunded one year of cell charges. We've bought a lot of stuff at this store over the past several years (25 years with Verizon). Will never ever go to this store again.

Verizon cell service in southeastern NH has degraded significantly in the last year. I have been a…read morecustomer since 1993 (very early on...bag phone). My account now includes 8 devices. In January, I am switching to T-mobile. All attempts to fix the service through Verizon customer service have been met with "We have a technician working on it" and "You can buy an expensive signal booster fro your house". The thing is, for 30 years, service was fine...and now it sucks.

The review of the Apple Store at the Mall of New Hampshire seem to be on two extremes, either…read more5-stars or 1-star. I can see how new employees, not properly trained, can wreak havoc on a customer's device, especially when one has driven long distances to seek assistance and instead get an "oh well" or a "call the non-support center" and wait six hours to get a human... Well, I did it in reverse and it worked. I tried the Apple "non-support Center" first and I got what I expected, hour-wait and a non-resolution of my problem. So then I ended up getting a Genius Bar appointment and had the luch of dealing with Justin, who apparently knows a lot about Apples. I arrived on time and went to the Genius Bar where I saw Justin, who although was waiting on three other people, had time to work with all of us. My issue was that somehow, different large movie apps and their gigabyte-sized files had created invisible grabs on my memory so my system memory (for an iPad) was 140GB. I had previously tried to first offload, then delete apps by the score, then erase and reformat from a backup but it didn't work. So came over here to get the scoop on how to redo it from scratch. Justin took me through the paces and it turned my system files from 140 GB down to 8. Exactly what I wanted. I left with a working piece of equipment. Prompt, courteous, good value.

I have never dealt with such incompetent customer service in my life. The manager and one of the…read moreemployees clearly had no idea what they were doing, yet they acted like my family and I were the ones who didn't understand the process. We went in to buy FOUR iPhones, and after everything they put us through, we only ended up buying three because they completely destroyed our confidence in them. They had us erase all the data from my phone without stopping to think that our phone numbers are Brazilian, meaning we couldn't receive the verification codes needed to set everything back up. They made the exact same mistake THREE TIMES. After the second time, I specifically told them not to erase my data again because it was causing serious problems, and somehow they still managed to mess it up a third time. It's unbelievable that they ignored what I was saying and kept repeating the same mistake. We were this close to losing years of photos, contacts, and important information, and if I hadn't stepped in and caught what was happening, we probably would have lost everything. The manager was absolutely useless throughout the entire situation--no solutions, no accountability, no leadership, nothing. Instead of taking responsibility, they treated us like we were confused, when in reality they were the ones making one mistake after another. It was stressful, disrespectful, and completely unacceptable. If you're going to work in a job that involves setting up people's phones and handling their personal data, at least know what you're doing. This entire experience was a disaster, and I honestly wouldn't trust them with another device ever again.

Great prompt service. Dropped my iPad with cracked screen off in the morning. All cleaned up and…read morefixed by mid afternoon Nice guys with follow up to make sure in happy. Will use again if/when I have to

I've replaced many an iPad screen at CPR over the years (formerly NH iPhone Repair)! Service is…read morealways fantastic. Today we needed to replace my son's beyond repair iPhone with something refurbished. Walt was amazing! We picked the phone, he transferred the data and fixed some settings on both of our phones that the carrier screwed up (I'm looking at you Xf.....). Very happy with the experience, I always recommend them.

I went to store because my bill was $451 because I went to Germany…read more I said this was too high. He said because I was not on best plan and do for an upgrade Never told me $829 for new phone Basically lied to me Tried to return phone will not take it back Terrible experience I'm done with ATY

Despite all these negative reviews, I had a great experience at this location…read more Let me start off by saying, if my iPhone 6 had not sh*t the bed, I would not have ever upgraded my phone. On the plus side, it just sort of work out in my favor as I was in NH this day. Let's hope this one will last just as long! Came in with one intention, a new device, and nothing more. Prior to our visit, we did check to see if the item was available and in stock, so that saved us some time. I highly advise you do this as well! The sales reps were wonderful. Everyone greeted us as soon as we walked in. Within 5 mins I was promptly seated and signing terms. Although I reiterated that I was only there to upgrade, he did have to give me the required spiels as any AT&T rep would. Mainly about the whole new Direct TV plan... I totally empathized as I use to work in retail long ago and understood the drill. Part of the job, which I don't miss lol. I can't recall the gentleman's name but he was very personable. He kept getting glitches on the iPad, due to the slow WiFi connection, so we shared a few laughs and some good small talk. I spent a total of 15 mins at most. He helped me set up my phone, informed me of the updates and changes and gave me helpful tips. I left happy and content and love my new phone! =)

Very good customer service. They was very helpful and patient with me. A help me to get a new phone…read morewith the quality that a was looking for. gave me very good deals. She offered me a new tablet and explained me what all that will happen on my account. She also give a discount we the case and the screen protector for all my devices. She was so sweet and kind.

Help with respecting my pin very polite and helpfulHelp with respecting my pin very polite and…read morehelpful

We went in this past Saturday to upgrade our phones. We worked with Erica and she was AMAZING! She…read morewas so helpful and she clearly knew her stuff. This was by far the most pleasant experience we have had for the upgrade process. It was so nice to not to upsold on all kinds of things we didn't need. Nice to work with someone who was friendly, professional and efficient at her job. We would highly recommend this location to others. It was also nice to see the other team members working together and helping each other out.

I switched over three phones from Verizon to T-Mobile a few months ago. I worked with Gio, who was…read morefantastic! In addition to going over all my options and helping me determine the best plan for my family, he helped me trouble shoot some difficulties I encountered with my Verizon account after leaving the store, working with me by phone until my problems were resolved. The store manager and associates appear to work very well as a team; their customer service was exceptional!

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!