John Aneel was fabulous. My son lost his found while we were at Bethany Beach. Of course my 19 year…read moreold son thought the world was going to end without his found. Went to the Ocean View Verizon store and John was extremely helpful. Also helped me figure out a way where I didn't need to spend $1,000 on a new phone when the phone my son lost was only a month old. We were in and out with a new phone within 30 minutes.

Buyer beware! I needed to change my Verizon plan, so I went into this store thinking they…read morerepresented Verizon, a company I've been with for over twenty years. I didn't have an unlimited data plan, so I stopped into this store. I was advised by 'Brittany' to upgrade my iphone 13 to an iphone 17pro. Okay. I was told that my additional cost would be the increased data usage and a $3.50 increase per month for three years for the "Pro" model. I agreed and put my signature on the scratch pad. The first clue I had a problem was that my new bill rose from $81 per month to $216 for the next month. I didn't like it, but Brittany told me that my new charges would be prorated for the first month and my future monthly bills would go down to approximately $100 plus the $3 charge for the "Pro" model. "About $103 dollars and change. But I looked more closely at the Verizon bill. There was, among other charges, a $40 "Upgrade fee". AND, the $3 per month for three years of the contract had increased to $7.70 per month. If you do the math, in three years, I'm paying 1/3 of the cost of buying the phone outright. Now, here comes the 'kicker'. I saw my new credit card statement. Instead of my signature AGREEING to the $3 per month charge, without any notification or approval, Brittany tagged on a $99.99 charge. I had to call the store to get a receipt. That nearly one hundred dollar charge covered a "DEVICE INITIATION/SETUP FEE" ($70) and a REDUX Water Protection Membership ($27.99). I didn't approve these charges, but they were on my credit card statement. I got scammed. I don't like getting scammed. Buyer beware of what they tell you in this store, and what you'll end up paying. I'm going back to the store today and I hope I get things straightened out.

This is a Verizon Wireless reseller, NOT Verizon Wireless. They require you pay a $50 "Set Up" Fee…read morewhen buying a new phone. Even though switching from an iPhone to a new iPhone is a simple process. They will NOT waive that fee. Also, the manager is fairly rude.

Service is store is terrible. I came to pickup a simple order. The girl has been in the back room…read morefor 20 minutes.So the manager goes back to check what she is doing. He comes back and tells me some story that they are trying to get together. She finally comes back and says they do not have it. Why would the Verizon people send my order somewhere they do not have it in stock.

Brittany helped me switch my phone from my parents plan to my new plan. The whole process went very…read moresmooth. There were a lot of people in the store and she still managed to help us all out! I got my first iPhone here in 2011 and glad to be back for a new phone. I live in a different state and it still worked great.

I went into this store to buy a new eSIM card for my wife's phone because she was having issues…read morewith her phone. Apple and Verizon customer service told me her phone (the hardware) was fine but when I went into this store, the woman who helped me, the blonde hair and glasses, told me I needed a new phone and the eSIM card with only work for 24 hours. My wife's phone was having problems with her physical SIM card and service where she couldn't connect. Something didn't sit well with me when the woman told me not to spend $30 for an eSIM card but rather sign up for a new plan that would charge me an extra $25 a month or $900 for the next three years. She was pushy about it and put a lot of pressure on me to trade in my wife's phone and spend more on a new plan. I left the store, and later came back and I was happy that another worker came over and helped me. I bought the eSIM card and my wife's phone has been working without one issue. So let's see, spend $30 for an eSIM card or be told I have to buy a new phone and spend $900 over the next three years??? I do not recommend this store. They just want to rip you off and buy a new phone and upgraded plan.

I had the good fortune of having Noelle, the store GM help me set up my new phone today. She was…read moreoutstanding. Very knowledgeable, patient and customer focused. Plus I could tell by how she interacted with her staff that she is an outstanding leader as well.

Just bought new phones a couple months ago. Been a customer since 2008. Called yesterday because…read moremy husband got locked out of his phone. We called Verizon in Millsboro to ask for an appointment for assistance. The woman who answered said, "There's nothing we can do". I asked if they could do a factory reset and the answer was still NO, can't help you. After some research on Google and some patience, I was able to factory reset the phone and sync it with another device. I was willing to pay them for their assistance. I am appalled by their horrible customer service!! They are supposed to be IT specialists for these phones. She could have at least asked a supervisor. Will take my business to another store from now on.

They falsely advertised that they would pay off our phones and provide new phones and that NEVER…read morehappened! They took my phones and I was charged by the other company! FALSE ADVERTISEMENT! it's been 3 months and they've yet to reimburse me the money!! I'd give less than a 1 star but it won't allow it! Shame on VERIZO!!

The rudest salesclerk I have ever encountered. Not only did he make or clear that I was bothering…read morehim by merely walking in the door- he refused to help me with a simple question. He insisted I give him $60. for any sort of assistance other than purchasing a phone or accessories.

Went into store to have phone fixed fix the phone was very happy decided to do an upgrade did the…read moreupgrade I have five phones on my plan and pay over $500 a month and have been a customer for 30 plus years and at the end they have the absolute nerve to say it'll be $59.99 because they copied everything over for me on to the new phone a $1,300 phone and I have to pay to have it transferred over and they don't say anything until I'm ready to walk out of the store and then charge me $60 I will never deal with this again if Verizon doesn't make this right I will be leaving Verizon and getting a new service the girl Lexi when I asked her if I could talk to the store manager said she wasn't there and couldn't call her what kind of service is this for customers I suggest everybody go get service elsewhere

Limited selection and capabilities here. I asked if they could demo the models so I could check the…read morespeaker volumes for a hearing impaired person and they could not. Also when I wanted to send an item back to Verizon ( which I had bought online and was delivered) they told me to mail it from home or drive to Dover and turn it in. When I asked if they could call the Dover store and see if I could actually demo their models on site they only had access to a voice mail. So some of these issues are Verizon issues, not the polite rep who courteously offered NO help. Just a useless trip but very cordial.

Clerk satisfied my need but did not have the best attitude do be dealing with the publicread more

Fantastic experience! We were helped by a representative named Will who expressed absolute passion…read morein everything he recommended to us. He had incredible patience, and helped us save money by giving us better deals through Verizon to add to our plan (like streaming services), which we were already paying for separately and now were saving money! Will was patient, knowledgeable, and only had our best interest in mind! Will is now our go-to Verizon rep and I WILL (pun intended) be recommending him word of mouth as the opportunity presents itself. Thanks again Will!

Best service ever and thank you for fixing my phone and she was very patient thank you so muchread more

I was terrified my phone was slowly dying and was need of a new one. I talked with Michael at the…read moreVerizon in West OC and he fixed it in moments. He was kind and very professional. They are always kind and informative to us at this location.

I never thought I would write a good review about a Verizon store because in the past I have gotten…read moreterrible service, including when I bought my current phone there in 2022. However, Cadi and Mason were both extremely helpful and pleasant with me in helping me order a new screen for my apple phone and then putting it on. I hope this is a new trend at Verizon retailers because it's been nothing but bad in the past. Bette, Lewes

On Wednesday, August 12, I had the misfortune of being referred to the Victra Verizon Store in…read moreLewes, Delaware, for assistance with transferring my cell service to Verizon. Upon entering the store, the male representatives were occupied assisting other customers, while the available female representative barely acknowledged me. I explained that I had been referred by another Verizon representative who had attempted to assist me by telephone. Rather than reviewing the notes or making an effort to understand the situation, the Victra representative immediately presented one objection after another, stating, "You will need to pay $30, regardless of what the other agent said," and that it would take 24-48 hours for my phone to be unlocked or I would need to purchase another phone. Rather than continue an unproductive interaction, I left the store, contacted my previous cell provider to verify that the transfer had been completed, and proceeded to the Verizon location in Rehoboth Beach. My experience there was completely different. Alex of TCC welcomed me warmly, explained that he would assist me as soon as he finished helping another customer, and then provided exceptional customer service. He took the time to troubleshoot the issue, remained patient and professional, and ensured that my service was fully activated before allowing me to leave the store. I also want to recognize the Verizon telephone representative I initially spoke with, who followed up with me the following day to ensure that my phone service had been successfully activated. That follow-through was greatly appreciated. Alex and the telephone representative demonstrated what genuine customer care looks like--professionalism, patience, accountability, and a sincere commitment to resolving the customer's issue. Although my initial experience at the Victra store was extremely disappointing, the exceptional service I received from Alex and the telephone representative restored my confidence in Verizon's commitment to its customers.

September 22, 2025 I needed assistance with my Verizon Wireless bill; I did not remember my PIN, as…read morea matter of fact, I don't recall ever setting one up! Representative: Alvin was very helpful and knew exactly how to help me. Alvin was able to help 3 customers in a short time and all of us left with smiles!!

Super helpful. Thanks, Evan. Love my new Samsung S21. Had to get a dongle to use my old wired…read moreheadphones.