Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

This review is for the U.S. Postal Passport Services located at the Kempsville Post Office branch…read more The branch is right off Kempsville Rd with parking in front for the office, but parking for passport is to the side. Customers will need to drive in back to enter. The lot is huge and signage is over the door. Of note this is the only passport service on the Southside. Appointments are highly recommended, but when slow they will take walk-in. Customers can compete forms online or in person. Check or debit card appear to be the only two forms of payment. Cash was not discussed however. There is plenty of seating as the area is spacious. Two agents were working and luckily caught at a slow weekday. The wait was short, the process easy and the customer service exceptional. My daughter who is 18 will have her passport in around six weeks. She also opted for a second form of ID the passport card. It's the size of a drivers license. It's somewhat newer. You can bring your own photo of official size, or opt for the agent to take. If picky bring your own, the photo for my daughter came out extremely light. My experiences with the post office have been average to weak, so this is a huge bump in confidence for the U.S. Postal Service. Also of mention for those that need documentation they can obtain online through Vital Check. I requested a Yelp edit to add passport services. Full 5 stars.

I needed to get a form notarized for my son to be seen at a follow up hospital appt in NYC, and…read moreApril went above and beyond to get it notarized by making a few calls. I love that she extended her services with another partner to help me. Her personality is also amazing. A ball full of energy! I'll be coming here again.... Forgot to mention that this location looks and smells so clean lol 5 stars across the board

From the owner: Looking for design, printing or shipping solutions? Stop by PostNet located at 5300 Kempsriver…read moreDrive in Virginia Beach, VA or give us a call at (757) 317-1400 - we can help! Our center is locally owned and operated, and known for providing exceptional customer service in the Virginia Beach community. For your convenience, we provide custom graphic design, high-quality printing, multi-carrier shipping services and more, so you can tackle everything on your to-do list quickly and in one place. From business cards to signs, and all small business and personal print projects in between, we've got your back with our full-service printing capabilities. Need to ship something? We offer custom packing and shipping options through UPS, FedEx and US Postal Service, so you can always choose what works best for you.

I helped my dad to schedule an online pick up!!! My 83 year old dad has been waiting since Sunday…read more(01/18/2026)which is yesterday for them to come pick up his Balikbayan box and now it's Monday(01/19/2026) and they don't answer their phones. These people don't care about the people!

I arrived at this LBC branch at 1pm today, and as soon as the counter lady saw me carrying bags of…read morestuff to ship, the first thing she told me was that they do not provide box, and I need to have a box of my own. I was like - what??? Since when did an LBC branch do not have box? Am I in another world or what?? Everywhere I have gone in the US, LBC has boxes - in new York in Texas, in florida, in California, in new jersey, etc. So I asked her why is that. The lady just said that it has always been that way since she worked at that place - not really a helpful answer. I was still in awe and could not believe what I was hearing. And then she went on to say that everyone knows it, that they do not have boxes. I told her that she cannot just make that assumption that "everyone already knows" they do not have boxes because people can come from different parts and not know it. I, for example, with a return address of New York, do not know that. I was just staying in a hotel 1 hour away from this LBC branch, and just needed to lighten my luggage as I travel so I need LBC's help to ship some of my items. Still, she remained unfriendly, almost raising her voice on me, and I was feeling like she think I am stupid and a nuisance to her day. She arrogantly told me to go to a nearby Home Depot 10 minutes away from the LBC place. I asked what size of box should I buy, because all these times that I have been sending stuff from the US, LBC has standard size of boxes. She said I can use any box and they will charge me by weight and dimension. I was really disappointed - after driving for 1 hour only to be told that I still need to find my own box! Then, as I was sighing from disappointment for a few minutes, a quiet older man sitting behind this unfriendly front desk woman stepped in. He started looking for used boxes at the back of their office and found a reasonably good size of boxes and offered them to me. One was big, and another one smaller. I tried my best to fit in there everything I needed to ship in the big box, and thankfully, they all fit except for a pair of shoe, which I am willing to bring back with me. The man really solved my problem and I expressed my gratitude to him so many times as he weighed my box and finalized my box labels. While the helpful man was weighing my box and creating my label, a younger lady came in to LBC carrying stuff that she said she wants to send her father in the Philippines. Once again, the unfriendly front lady told her that they do not provide boxes. So, the poor young lady was feeling bad just like I was. I was still holding on to the small box that the man gave me which I did not need anymore. So I gave that to the young lady that needed a box to put her stuff for her father. And she was very grateful. I asked the young lady if she is from around there. She said yes, and that it was her second time to come to LBC. I was controlling myself from telling this to the unhelpful front lady of LBC - "I thought everyone already knows that you don't have boxes? Duh." Clearly she was wrong with her assumption. Yes, ladies and gentlemen, this is what you can expect when you come to this place. You could end up being like me and the young lady that came after me. I think that this LBC MUST MAKE SURE that their website or the Google info about them will contain this clause : "THIS LBC BRANCH DOES NOT PROVIDE BOXES. PLS MAKE SURE THAT YOUR ITEMS ARE CONTAINED IN YOUR OWN BOX BEFORE COMING TO THIS BRANCH". Now, I hope and pray to God that this review will not cause any delay on the shipment of my box. I am actually worried of delays based on what I have read here in Yelp.

I've come to this Location two times now and they have been very helpful both times. The first to…read moremail a package and the second to spiral bind some papers together. Highly recommend this spot and was very impressed with the customer service that I received even though they were pretty busy. Additionally, they were able to bind my papers very quickly in between customers so that was really nice that they were able to do it without any wait.

FedEx location was listed online and on the FedEx website as being open on Sunday, so I drove…read morenearly 25 minutes to get there. I arrived around 3:30 PM only to find the doors locked and no employees inside. There were several other customers outside as well, all just as surprised and frustrated as I was that the location was closed. I attempted to contact customer service to find out what was going on, but I was stuck navigating an automated system and was never able to reach a representative or get any answers. It's extremely disappointing to make a special trip based on the posted business hours, only to find the location unexpectedly closed. If a store is going to close early or not operate during its advertised hours, that information should be updated online so customers don't waste their time and gas. Management needs to do a better job of ensuring that posted hours are accurate and that customers are properly informed of any changes. Would not recommend relying on the posted Sunday hours at this location.

Amazing customer service! Received much needed help with a print/email job during a difficult time.read more

I was in the area and needed some copies made. I wasn't familiar with what was around so of course…read moreI Yelped it. Perfect In-out experience. Self service copier was in the back. I bypassed the 2 people in line up front and headed straight for the copier. I put in my card. I made copies. Bam I was done. Clean store. Good location. I wasn't greeted or asked if I needed help by anyone but I guess that's ok?‍

Needed documents notarized fast. But wait... my friend and I both needed to sign and we don't live…read morenext door. Not only did she come early but she was able to help with maybe 24h notice. THAT'S SOME SERIOUS SERVICE. Didn't charge an arm an a leg either. Give her a call. Not all of her availability is online! She masks, has a clipboard. Totally professional. PRO TIP... DON'T FORGET YOUR ID.

Quick response and availability. Professional, knowledgeable and courteous. I highly recommend.read more

First time at this location and a longer drive to find a location open on Sunday. The signage is…read moregood from the road, but you cannot see the storefront from Virginia Beach Blvd. Lots of parking is available and only little debris. The shopping carts in the lot not cleared from another store was annoying. The store is a large full service offering shipping, packaging, copy, fax and more. The staff was friendly and processed my outgoing shipment quickly. A receipt was provided for tracking. The delivery was a day later than promised with the cold. I would return and recommend.

From the phone call to the door!!!…read more As I traveled I forgot to drop my package and i called the center. she advised she will close at 2200jrs exact. I was 5mins away...... She was at the door when I pulled up to recieve my package. All smiles and thankful since most places will close the doors 5mins early.

I always love going to this store for shipping needs. With my daughter being in college, I'm…read morealways shipping care packages to her. They're very reasonable with the prices. Customer service is second to none. Always very clean inside. I'm loving the decorations in the store. I highly recommend!

So helpful, nice place, worth the trip! Love supporting family businesses instead of big box all…read morethe time.