Josh was super sweet and very helpful. So if you ever come to this location ask for Josh!

This place sucks! Terrible service... They should have a self serve kiosk to pay your bill. I waited 1 hour to only get skipped over probably because the person after me wanted to start new service.. (I believe they work off commission) Luckily I watched the list closely and noticed right away.. My boyfriend brought it to their attention and they seemed puzzled by the oversight.. Anyway.. I'll definitely never go back.. I'll stick to doing it online.. One bright spot was camm he was the only employee that seemed to care about the customers and was the only one that greeted us... read more

Now I understand why they never pick up the phone when you call. This location LITERALLY has only 1 phone. I called to check on the availability of a product and some women picked up. When I asked she put me on hold to check and see if they had it. Some time passes and nothing. After about 10 minutes later I hang up and figure they probably forgot about me because there is no way it takes anyone 10 minutes to check if a product is available or not. I decide to call back and I get the busy signal. I keep calling back and all I get is busy signal after busy signal. I decide to let a hour pass and still nothing has changed. I'm not sure if this is their tactic to get people to visit rather than call in but it's sure to drive away business. Like it did today. Especially since there are about 20 other T-Mobile locations in a 8 mile radius. read more

Incompetent and slow. They were unable to authenticate me on the account despite having myself and the primary holder on the line. Rick did not listen to my inquiry. They called customer service and had me wait for a call back. Neither Rick, nor customer service was able to service me. I spent almost an hour talking to these morons and left extremely frustrated with nothing being resolved. Thanks for nothing. read more

If I could give ratings on an actual employee instead of the company I would but since I can't your star rating will have to go to tmobile itself. When you have employees like Jessica working for your company it makes you look very bad. TMobile needs to retrain her specifically due to her poor customer service and lack of knowledge on company products. I went in to ask about a service on a plan of yours, she basically made me feel like since she wasn't making a sale or any commission off of me she brushed off my question and didn't give me the time of day and told me that they only do sales there and if I wasn't going to buy anything to get my answers online. She said this not knowing I was actually going in there to look into obtaining new phones and opening up new lines for all four of my family members including my husband and I. Thank you TMobile but I will take my business elsewhere! You can thank Jessica for that TMobile! read more

What an experience!!! Right when I walked in the store, I was greeted by the employees and was immediately assisted by an incredibly sweet associate named Emily. Emily was super attentive, polite, knowledgeable, answered every question I asked, and to top it off - she went above and beyond to assist me with the issue I was having with my iPhone. I couldn't ask for more. I walked out of the store with a resolved issue and a smile on my face. Thank you Emily!!! read more

A guy named Edgar was helping me about my phone and he's really nice,friendly and amazing.If your having any question or needing some help about t-mobile, Go to him. Great worker. read more

worst experience ever. will never go to this store again. Waited over 45 minuets. Went to get a phone also purchased a screen protector. Jacob ( liar). while puting my protector on convinces me into getting a tablet for a good promotion their having. I said no i have a bugget. He convinced me and assured me that he would take care of it. Well he liad. not only did he lie about the price of the tablet but he charged me for cover that i didnt want or need and never told me about a restocking fee. I got the papers at the end when all was paid and done. The manager doesnt want to help. By the way this is not owned by T-mobile. They are a 3rd party contracters. What ever you get from them no actual T-mobile store can take it back. Please dont let Jacob help you. He acts like his helpful but his playing you! awful service read more

Stopped in to get a charger cord, no one said hello be right with you NOTHING! 7 people working 5 customers! Ask if they could just ring me up they said I had to go in order? What order? I guess they keep a list but I was never acknowledged. After waiting 10 minutes walked out. No sale for them! Never again! read more

If i could give ZERO, i would. This is the worst store that i have ever been.They LIED to me. Bought my Iphone6 plus online and went to the store to get it activated, the lady told me that my imei# has been activated and i could sell my iphone6 plus to them for $350 and use the money to buy iphone6 plus through them. I bought my iphone6 plus in a box and wrapped. I called Tmobile to check my Imei# and they told me, my imei# is clear and i went to another tmobile store, they showed me the screen that my imei# is clear. AVOID THIS STORE AT ALL COST... read more

Me and my girl had to exchange our phones and great service from beginning to end. It took alot longer than expected but he made the experience funny cracking jokes and making our time there just fine. I've been here plenty of times and this has to be the best time I had so far. Keep up the good work rhondin read more

First time at this store and they were excellent in customer service, and dealing with Elvis was great, he was very knowledgeable, great attitude, and made my transition of adding a new line and phone super smooth. I'd definitely come back here again. Thank you for the great service. read more

We have been coming to this location for over 2 yrs now. The last time we came we had so many issues about phones & services because our daughters live in Sacramento and we are here in North Hollywood. We were trying to buy phones for them & find out how we can get the phones to them in Sacramento. Emily Lane was great with us. She answered every question & if she didn't know the answer. She was honest to tell us so. I respect that in an employee. It took us over 2 hrs to get everything to work out. With the patience & understanding of Emily we were able to solve all our problems. Now we ALWAYS ask for Emily when we return. read more

I dealt with a shady guy working there. I returned a phone that unexpectedly shuts down. I bought the insurance. They wanted to test it. I didn't see what the point was since it's defective but I turned it on and logged in with my Google account. Sure enough after a couple minutes the phone rebooted. He asked his coworker to grab a replacement phone from the back and asked I hand him the phone I'm returning. Before giving it to him I did a master reboot since I'm not giving it to anyone with my account logged in. The guy got upset and asked why did I log out. He then said he wasn't going to accept my return because I logged out of my account. WTF? Fortunately the store manager overheard what was going on and offered to help. I told him I'm returning a defective and that his employee was demanding I leave the phone with my account logged in. The manager said why? He was perplexed as well. The manager overrode him and gave me a replacement phone. That shady employee was likely up to no good. I could have had my identity stolen. Never going back again. read more

Budi was beyond helpful with helping explain my account and everything that was going on, he also got me to add my 4th line. His customer service skills are beyond exceptional. He has the attitude of a boss with great customer relating skills. Reps like Budi make me stay a tmobile member.. read more

After 25 years of crappy service and rude reps I decided to leave Verizon. There were a few bumps in the road during the change but everyone at T Mobile was helpful, nice and professional. I went to this store to have my phone activated and all the data transferred from my old phone. I could not be happier with the experience. Melissa is very knowledgeable and took the time to make sure I understood the finer points of my new phone. I believed that it was important to her that I left that store with all my questions answered and happy that I had made the change. Bye, Bye Verizon. Hello T Mobile. Thanks Melissa, you are AWESOME! read more

If TMOBILE customers can do everything online or over the phone, it would be amazing. But you know what, just when I thought that this is a seamless purchase of an iPhone SE, turns out it was not so. While at the store, I made sure it was clear that my bill was only going up by the said monthly payment charge and that I do not need the insurance, but two weeks later, I get my monthly bill and behold!, the jump insurance was added. Amazing! It was sad that the customer service rep got the end of this, it really hurts these companies when they have lying employees as the first line of contact. read more

Nelson helped my husband and I purchase 2 Samsung galaxy s5 phones and switch from iPhone & sprint. If his customer service is any indication of the service that T-Mobile will continue to provide, we will always be customers. He went over all of the information, answering all of our many questions along the way. Our sprint app photo transfer process was lengthy so he grabbed us water and chairs. He made the transition to our new phones and plan easier than we thought it would be. Overall great experience. read more

Worst store ever!! I'd rather die then come here for 2 hours to pay my bill. They never stay on the list, they crossed me out because the guy could read my name the other guy wrote. This store is a joke, T-Mobile should have more value in there customers. This store is makes you wanna kill yourself, the employees joke around with each other well you are waiting for hours read more

Stewart was a great help! He saved me money by switching my family plan and made me a happy customer. I also upgraded 2 line for my parents as Christmas gifts! Thanks Stewart! read more

Best location i have ever been to. When I first walked in I was greeted and was helped within minuets. Was helped by Norair, I was having a lot of issues with my phone not working properly and he got right on it and fixed all the problems very quickly. I was in and out in no time. Best experience. read more

Well!!! Bad review doesn't matter i guess!!! You guys should be more organize! I dont know how can you run the business right this!!! I went there tonpay my phone bill and it took my an hour literally! They just want to sell iphone! They dont care any other costumer at all! This is the worst service ever! I lf you dont know how to run a huge business like this, I bet you will lose many costumers very soon!!!! One suggestion!!! Open one expree line and be more active and helpful!!! so people can get things done fast! I have never spent an hour to buy a new phone!!!! read more

Ayla had helped me in the past.. had few questions about my account she helped me fix the issue and helped me by calling customer service. She is patient and will go above and beyond to help you with your sell or questions. Ask for Ayla Padilla read more

I waited a long time, very poor service, I was late to school due to the fact that they detained me for a long time, staff were rude to me !!!! read more

This store smells like crap always crowded I walked in and out within 10 minutes on a busy Thursday afternoon good thing they ask what's the reason to your visit read more

Went today to get a new SIM card. The sales associate helping me, his name was Jose, was playing Fortnite on his phone while working!!! The WHOLE TIME!! Are you kidding me? Another associate walked by and saw him playing and said NOTHING!! I guess when you pay minimum wage, you can't expect people to care. Idk. read more

First everything did good. My husband buy me new phone. We are asking transfer my number in new card. They said: ok no problem 3-4 hours and you have your number in new phone. But past two days. And they give my number another people and I can not do nothing. So I need call everybody about my new number. Were bad seller. read more

Worst T-Mobile store I been to, been waiting a fucken hour so far just to pay a bill. Will go to another store next time.

Poor Service, long wait and they forget who comes into their door. Put me at the back of their list, after waiting for 25-30 Mins. Good luck, taking my business elsewhere! read more

Worse customer service EVER!!! To simply make a payment i had to wait almost 2 hrs its ridiculous they should have the self serve payment computers at least or have one person to only take payments i really dont think its necessary to have to waot 2 hrs to make a payment its just simply REALLY AWFUL and its not fair to wait 2 hrs for a 4 to 5 mins quick customer service! They need better management and smarter people.! Sorry but this service sucks and its not tmobile corp because i been to other t mobiles and they're not like this one at all its just this certain store. read more

Just be careful with what you buy . I was in a hurry they charged me 50 bucks for a glass screen protector the guy Greg was like look i you see the price 34 buck right I'm giving it for 10. Cool the case . But didn't mention the glass screen protector was 50 bucks. Good thing I had to get out of there so I brought everything home without using it . So tomorrow when I have a chance I will go back . Stick to my old plan. read more

I had been waiting for hour and 45 mins for buy a micro sim card but they said we ran out of that would you like to try another location? And i said fine what should i do? You don't have it here so i have to fine another location anyway!! Always good services here :( read more

Guy Named Jhohan I believe Had the most exceptional Coustmer Service I've ever had and I Really Appreciate That . He helped me through everything and didn't force me to buy anything I didn't want he's honest and Very Professional and On Point Finally There hiring the right people read more

Worst phone service I have been too. I had to simply drop off my phone after I upgraded and I had to wait AN HOUR just to do a simple task. Two workers were helping one customer on activating a phone and the workers were unhelpful and slow. read more

Never go to this place, Rude and not friendly !!!!!!!!!! I came here to switch from my metro PCS to T Mobile. For prepaid account. Melissa sales rep convinced me to get postpaid acct. Sold me phone for $550. Told here 5 times my budget is 70 to 80. She said i guaranty your payment will not exceed 87$. Next day i called Tmobile customer care and they said it is 106$ every month. I was ungry. I came back to this store ungry. As soos as Melissa saw me she left saying my shift is over. When i complained about her lie to her manager he didnt care. He charge me 50$ for the phone and 20 $ for the sim card for returning the phone and switching to prepaid account....... Never go there they will rip you off...... read more

First of all, I cannot imagine how you can continue employing Jessica when she clearly have no customer service skills and all these complaints about she serves customers. Clearly this girl has issues. Very unprofessional and was trying to tell me that I can't get my phone replaced because of water damage. First of all, we went in to the store and saw a manager which was able to locate the issue and ordered a phone for me to pick up the next day. I come to the store today and this person without even understanding the issue tried to tell me I wet my phone. The phone was already inspected. With an attitude and I'm not exaggerating she refused to help me and told me I need to come and see the manager. Other associates are pretty cool but this one shouldn't be working there. If there was an issue and she couldn't help, she should've said it up front. She than went to another employee saying look so you see water and the associate said no, I don't see any water. She got even more frustrated and refused to continue helping me. Whatever the issue was you guys need to handle it pretty quick. My brother in law works at the executive office, last thing I want is to bother him with this request! And to Jessica, learn customer service skills. You don't know how to assist clients maybe you need to return back to school and learn some people's skills. read more

Please do yourself a favor. Don't come on this location. Worst customer service! Workers here are so freaking slow and lazy!

I can not stress how helpful and patient Renee was last night when helping me and my wife, especially an hour before closing. She never tried to hurry us up, gave us helpful advice on some of the products that we purchased, and did it all with kindness and a smile. Whenever me and my wife goes into the store we always try to go when Elvis is there cause he's our #1 and he always helps us out of a pickle with great customer service and always laughs are involved but when he's not there I will be on the look out for Renee cause I found the same thing in her that I found in Elvis! read more

This store has really good costumer service . Yes, you have to wait a little but it's like that in every T-Mobile store . I am very happy with their service. read more

No one helps out only when there is a sale regardless I've been here 2 and same result I rather drive two zip codes over then wait here I got here at 7 and its 20 min til and they still could not help they just told me to call 611 this store is useless read more