Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

I wish I had paid more attention to the negative reviews before stepping foot in this Verizon…read morestore. They lure you in with promises of a free phone and a lower bill than other carriers, but it's a trap. The hidden fees are outrageous, and despite assurances that they would be covered, I was told it would take weeks to see that money back. In the end, my bill wasn't even lower than what I was paying with my previous provider. The whole process felt rushed; they had me signing documents so quickly that I didn't have a chance to fully understand what I was agreeing to. And when I went back to try and sort things out, the unprofessionalism was shocking. I was met with what felt like a threatening group of men, making me feel incredibly uncomfortable and intimidated. Save yourself the headache and avoid this place. The deals aren't real, and the customer service is non-existent. I regret not listening to the warnings and hope others can learn from my mistake.

1/10/2026 at 1414 hours UPDATE: Grateful that Corporate has…read morenow resolved the billing issue after almost 23 years of loyalty. However, Herman's solution was simply "just return the iPad, you have 30 days from purchase." Is that how you resolve issues stemming from dishonesty? Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience. Will definitely avoid this location in the future 1/10/26 0945 Hours : Update / Edited Review: Unfortunately, I need to revise my previous review due to misleading information we received from Herman at the Verizon Indiantown location. Prior to obtaining the iPad, Herman repeatedly told us it would be $3 per month and later stated it was completely free with no monthly charges, only a one-time $40 fee (which we understood, especially since we had already paid $102 upfront). I very clearly asked multiple times,with my husband on the phone,if there would be any monthly payment at all, and he said none. My husband, who has been a Verizon customer for 22 years, specifically questioned this because there is realistically no such thing as a "free" iPad line. Despite this, Herman insisted multiple times that it was free and assured us there would be no ongoing charges. When we later noticed charges on our account, another Verizon team confirmed there is actually a monthly service line fee. Herman then said it should only be $10/month, yet our bill shows $20/month, plus a protection plan that I clearly declined. When questioned, he could not explain the additional charges and seemed to assume the customer already knows Verizon's company policies ,which is not appropriate, especially when costs were never disclosed upfront. We were told a manager would contact us today or by next Tuesday, but so far this remains unresolved. What we believed was a great deal turned out to be misleading, and important details were not clearly communicated in order to complete the sale. Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.

This is an independent retailer working for Verizon. We went in for phone upgrades and, while the…read moreemployee working with us was competent, we had to keep switching desks to use a different computer and another employee had to sign in and kept checking in to see if he needed to log in again and it felt disorganized. An employee sneezed without covering his mouth, just turned his head to the side and let it fly. We will not be returning.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! Walked in this business last night, no one said anything…read more Soon as I walked out not even 2 minutes later someone ran to the door to close and lock it. How rude!! The least you could have done was greet us and acknowledge our presence! Won't keep business with this type of service!

Emily helped me fix my problem quick and easy. Great experience and would definitely go back to see…read moreher if needed.

Roman at the AT&T Store was Amazing he was super professional and I ended up buying a lot of…read moreextras. Great store.

NEW OWNERS as of May 2025 -- BEWARE. Do not trust this…read morecompany. I went to [I Fix and Repair] to get my iPhone battery replaced. At first, everything seemed fine -- but within a month, the phone started randomly shutting off and overheating, just like it did before the repair. When I returned, expecting them to stand behind their work, they refused to replace the faulty battery they had installed. I even showed them my bank statement clearly proving I paid for the service on April 10th. But because I "wasn't in their system," they told me I'd have to pay again just for them to look at it. To make matters worse, the two men working were rude, dismissive, and acted like I was being unreasonable for expecting a working battery and basic accountability. Most reputable shops offer at least a 90-day warranty -- apparently, not this one. Now I'm out the money, and still have a phone that doesn't work. Total waste of time and money. Shady practices, poor customer service, and zero responsibility. Stay far away. **REPLYING to Devon's response below** I want to clarify that my intention was never to "extort" anyone. I simply sought support for a repair I genuinely believed had been completed at your shop. Which it was. When I provided my bank statement as proof of the transaction, you declined to honor it because the repair wasn't found in your system. I then asked if you could open the phone and inspect the battery--since it was replaced at your location--and you stated that I would be charged again just to have it examined. Accusing me of leaving a fake review or acting unfairly is both inappropriate and unprofessional. I approached this situation with a willingness to resolve the issue respectfully, but your dismissive tone and assumptions have made it clear that customer service and constructive dialogue are not your priorities.

My interaction with everyone at this shop has been positive. Wesley in particular went out of his…read moreway to answer several questions I had about my failing iPhone. We need more people like this, helping others who are clueless about technology!

This store offers terrible customer service which lacks accountability, doesn't have knowledgeable…read morerepresentatives to help you make an informed decision, nor do they disclose what will be your true financial responsibility. Their representatives were completely apathetic and relied on " if you don't buy something, I'll get fired" as a prompt to get you to buy a phone that does not fit your needs. I asked questions and the responses given were many assurances that were simply not true, when I confronted the manager about the differences, he said "I was out last night, I don't remember". This is not a Verizon store it is an authorized dealer, which can set some of it's own costs. ( they charged me 40.00 dollars for a set up fee instead of the 29.95 at the official Verizon store ). All in all it was a terrible 4 hours trying to buy a new phone. Russell Cellular's representatives completely took advantage of me. Shame on them.

Samantha Richards is the epitome of customer service. She is knowledgeable, personable and very…read moremuch in demand. If you get lucky enough to have her take care of your issues, you will be in excellent hands. A shout out to the rest of the team as it is well deserved. You all work hard.

I turned in my modem to the store in July and requested to cancel my internet services. It is now 2…read moremonths later and I have continued to be billed for internet that I do not use or have the equipment to use. If you enjoy being lied to, cheated, and stolen from go with Xfinity!

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

**One Star: The Apple Store Experience, Now Featuring Endless Waiting**…read more I visited the Apple Store because I needed a genius bar appointment--one of those magical time slots you choose online with confidence and optimism. What I did *not* get was confidence, optimism, or, honestly, time. Let's start with staffing. The entire Genius Bar and repair check-in process appears to be managed by **one** (1) person. Just one. She's taking her time to answer every single question from customers who clearly have never owned a smartphone before, as well as customers who come in with the energy of "My phone is doing a thing" (said with the calm certainty of someone who has never turned a light switch on). This includes grandma, who can't use her phone--yet somehow the conversation continues as though she's teaching a classroom of students how to land a spaceship. Meanwhile, there are **20 other employees** standing around on the floor... doing absolutely nothing helpful. They're all talking to each other, standing in clusters like decorative mannequins with lanyards. Every once in a while, one will glance over and nod as if to say, "Yes, we are watching the slow-motion train wreck of customer support." But no one steps in. No one helps. No one moves the line along. The store simply runs on the power of **that one genius** trying to single-handedly solve the world's problems. Next: the repairs. If you have an appointment, please enjoy the thrilling surprise that "appointment" means "sometime after the heat death of the universe." Repairs were running **way late**, and the excuse was basically: "We have a lot of walk-ins." Okay, sure--walk-ins happen. But here's the part that really seals the deal: - Appointment slots are available online. - Cancelling those appointments comes with **fees**. - Getting stuck waiting for hours because they're behind? No discount. No courtesy. No "sorry for your time." Just the same look of calm superiority, like customers should be grateful for the privilege of being delayed. If you enjoy being treated like you're bothering the staff simply by existing, then this is the perfect place. If you value your time, your dignity, and the concept of "on schedule," I recommend setting your expectations to "my appointment is a suggestion" and bracing yourself for a customer service marathon powered by slow answers and scattered arrogance. **Bottom line:** One Genius. Twenty social butterflies. Walk-in chaos. Late repairs. Cancellation fees with a side of indifference. Would I come back? Not unless I need the kind of repair that only happens after an extended waiting period and multiple lifetimes.