Alternator went out while we were headed to Sedona. These guys got one to the store as fast as they…read morecould, loaned me some tools and let me replace it in the parking lot. Super helpful, these guys are badasses. Thanks guys!

I went in seeking quick help in pairing my phone to my car speaker. I know that isn't the real…read morepurpose of this business but had heard that they could be helpful for anything auto related. Sure enough, a very young fellow, obviously easy to please, came to my assistance and did the pairing easily. I really appreciated that!

Today David and Jesus helped us out with our 99 rx300, he showed us the parts that we needed got…read moreeverything fast and efficiently. Great personality's at the counter and we definitely are coming back here for whatever car related things we need. Highly recommend this place!

Needed brakes and rotors. Went to the "other" places. They were clueless. I have a Hyundai and the…read moreother place tried to give me Honda brakes. At the light at 69 and saw those nice NAPA sign. We are new to the area. Got the brakes, tips and a trick to get off my rusted on rotor. It is not a fancy place, except they know the right stuff.

Make sure they check your Blinker fluid... Spending over 10k$ with this business. While being…read moretold over the phone of the needed repairs. BLINKER LIGHT FLUID, go ahead and change the headlight fluid also please. I Will not be coming back.

I find it hard to believe this place is still in business. Shows you how little competition is in…read morethis area. Not only one location, two price gouging fairly incompetent locations. Been to both multiple times. Their current hourly labor rate of $220 per hour, not for a mechanic, or a plumber, or an electrician, but a basic parts installer, is insane. I used to own a truck fabrication business and have installed well over 300 lift kits. I know the lack of mechanical knowledge that is needed to install a lift and most off-road accessories. I don't have my shop anymore so I went in pricing lift kits and installation pricing. First, they could not even match the price for a $5000 lift kit from ANY online retailer, even at the direct manufacturer MSRP. Then, they tell me they are going to charge me a 3% credit card fee on top of that. Why, no online retailers charge that fee. So, you're telling me you cannot sell me a lift kit for the same price I can order it from the Cognito website? Ok. Then I ask about installation. The Cognito instructions say installation takes 10-13 hours for the average mechanic. Not someone who does this regularly, an average mechanic. The Prescott Summit quoted me $2500 for installation and 2 days in the shop. That is a LOT of money for one guy working for 10-13 hours. Then they nickel and dime you for everything. Well, it gets worse. I then go to the Prescott Valley Summit. The price for the lift? Same price but now a 4% credit card fee. The labor for the 10-13 hour lift kit installation, $3700. $1200 difference, 10 miles away, same shop, same kit. Insane and infuriating. I would drive to Vegas for a tire change before I would go back to Summit. I ended up having a highly rated tire shop in Prescott Valley Install the lift. They were meticulous, did an amazing job. Called to ask me questions about how I wanted this or where I wanted that. $1500 out the door, alignment, everything. NEVER. EVER. Go to Summit 4x4. Ask around, I did. I could not find a single good review or happy person.

Prescott Valley automotive Repair - #1 - accurate capable reliable, fair price. It was a good day…read morewhen I found Prescott Valley automotive repair.

Hard working and trustworthy. Very Knowledgeable. Fair pricing with quality service and parts…read more Thank you Eli

While visiting friends in Prescott, we took our Audi A6 to Twin Lakes Auto to have the rear brakes…read morechecked because they were making noise. Josh and Jen were amazing. Not only did they find our brakes were fine but found the cause of the noise. It turns out we had a screwdrive kick up from the road and was scaping the inside of the wheel. Josh said he had seen a lot of things but never this before. We were treated so well. I would highly recommend you take your vehicle to Twin Lakes Auto if you need any automotive service. They are such great people and will treat you fairly and provide such value to their clients. Can't say enough good things about Twin Lakes Auto Service

Josh knows what he's doing. Twin Lakes is an honest and…read morefair automotive service company: Good value. They handle simple things like oil changes & lub jobs as well as major components replacement. I'm having my steering gear replaced next week. I trust Twin Lakes Auto Service and you will too. Twin Lakes is very busy so make an appointment. Tib Thibedeau

After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I…read morerecently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly

Everything about the experience was great! They had a lot of patience dealing with my son during…read morehis first car buying experience and made it an awesome first experience for him so he will have high expectations in the future when dealing with a car dealership. They are super friendly and helpful throughout the whole experience.

Tristen was amazing when it came to helping out with my oil pan. Would highly that needs auto repairread more

Very pleased with this shop. I have used them numerous times & have always been treated with great…read morecustomer service along with very reasonable prices.

Rod definitely knows his job great service nice person on time. Good pricing you don't need to call…read moreanybody else.

Guess he did decent job, but was snarky when asked questions. Must have been having a bad day.read more