After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I…read morerecently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly

Everything about the experience was great! They had a lot of patience dealing with my son during…read morehis first car buying experience and made it an awesome first experience for him so he will have high expectations in the future when dealing with a car dealership. They are super friendly and helpful throughout the whole experience.

Just leaving Autozone on Miller Valley. Tucker is a rock star in my book. Slaved away in a tiny…read morespace, replacing a headlight bulb for my car. They're always great here. Shaun, the manager, is just as helpful, and it shows up in his crew. Thanks guys!!

For a long time, I've relied on AutoZones for honest advice on batteries, windshield wipers, oil…read moreand such. This location is new, for me, and I'm a fan. The Parts Sales manager (Abraham S.), who rang up my oil purchase, volunteered to put it in for me and was very helpful with some good suggestions for keeping my car in safe condition. He even did a complimentary headlight glass cleaning and took time to explain a few important things about car maintenance.

Dale is a breath of fresh air! He very knowledgeable and goes above and beyond in regards to…read morecustomer service. My battery was on its last leg and he changed it in the rain. Thanks Dale

Had a vehicle parked over at Safeway with a dead battery. I came to AutoZone and bought the…read morebattery, then asked if they knew anyone that could help me out and go with me to put it in. Frank said he was just finishing up his shift and would go with me to swap it out. What kindness. I so appreciated the great service. Thank you Frank and God Bless!

O'Reilly auto parts prides themselves on changing windshield wipers and replacing headlight bulbs…read more I went here last week. Stephen sold me a headlight bulb. I asked him to please replace it for me. I could tell he wasn't very keen on that idea so he came out (with attitude) and 1/2 heartedly pretended to open the area to replace the bulb. I could tell he just didn't want to do it. He said "yeah i can't do it" I asked if somebody else in the store could help me and he said no. I went across the street to AutoZone and asked one of the employees there if it was difficult to change the lightbulb out, an employee there said no it should take about 30 seconds. I told him I wanted to bring back the bulb to O'Reilly and buy one from him. He proceeded to let me know that they were out of stock for my car. he offered to replace the one from O'Reilly's for me!!!!!! He literally popped the area opened and replaced it in 30 seconds. I called O'Reilly's corporate office and I am hoping they took action.

Steven was great. I have a 2022 ford Bronco sport which a few other places said I needed to take it…read moreinto a dealership to get done but Steven was able to take everything apart and install the new battery no problem. Great guy. Give him a raise please.

Every once in a while, a business really exceeds expectations, and this store is an example of such…read morea business. We were leaving the area after family visit and were scheduled to leave for Nevada at 9am at the latest. To our dismay our car wouldn't start. Luckily my husband was able to jump start our car, and we drove to an auto parts store. Three stores later, we were still looking, because none of the stores had our Hybrid car battery. We called this O'Reilly Auto Parts store and employee Ken was able to confirm they had our battery. His pleasant, professional attitude was a bright spot in our now 2 hour long delay. Ken assured my husband that he would save a battery for us. Upon arrival to the store, Ken even provided my husband with the tools to install the battery. When you in the midst of a car malfunction, this kind of service is very appreciated. Thank you for your help Ken!

Two days ago I had car trouble. Bad battery. Finally got a jump start and went to O'Reillys in…read moreChino and Steven was very helpful and knowledgeable. He was very kind to install my new battery in less than a half hour as I guiltily watched. I'm so thankful for Steven

Used numerous time big projects. Camper shells, air lifts etc. Always first class service…read more Reasonable prices. Recommend no reservations.

HORRIBLE BUSINESS!!! I took my Toyota Tacoma truck in for a truck cover that my husband got me for…read morea Christmas gift. Twice the company he ordered from didn't send the right equipment. The third time he did install the cover. It didn't fit right. There was a large gap between the front of the cover and the back windows. It also had a black kind of tar substance and during the really hot weather it was like tar. I took it back three times and each time he told me that it was normal. I looked at 2 dozen parked trucks at Fry's and NONE of them had that, even my husband's truck didn't have that. Back to Driven Auto and stated it was a shoddy job and do it right. I had gone to 2 other auto specialty shops and both said it was a "shoddy" job and it wasn't t the right cover. FINALLY he fixed it with some sort of foam. I don't feel as if with time and heat the foam will last and I will have to send it out to get fixed again. The owner's aditutude thru this whole experience was one that was unprofessional and rolling his eyes!!! If u want Shoddy work this is the place to go!! Customer service is not here!!!!

Great people family owned local family. Great pro staff to find the right part. Fair treatment…read moreamazing people. So nice to get parts here

I've been shopping at this location for years now but when I went in and asked one of the employees…read moreif he would help me look up what size bolt I would need for my vehicle, he told me "I don't wanna look it up" and that was it. I asked another employee behind the counter if he would look it up on his computer, since the other guy didn't feel like it and he said no we aren't able to do that here. What!? They need to either update their computer or get some less lazy employees.

If funds are tight - this the place - That said DO NOT expect 5 star service and an espresso with…read morecrumpets while you wait and possibly wait -- Yet the prices are unbeatable - The techs do care believe it or not !! ( at this store anyway ) - They only do tires and Oil so dont expect to get a tune up etc , NO brakes , No coolant -- ( they will change wipers and do headlight cleaning or bulbs)- Also free battery install with Wal Mart purchased batteries --( they are above average quality )- I suggest buying the 3 or 4 year warranty batteries as they are very high quality and most batteries in the US are made by only 2-3 different companies anyway- just the label is changed ;-))- If the battery fails before the warranty -- They will replace it with a new one as many times as its needed in the warranty period -- or charge it if its not fully toast -- great policy - - They use top tier motor oils - Mobil-1, Castrol , Valvoline , Penzoil, or ANY oil they carry in store - Royal Purple - etc - I dont know another place that will do an oil change with premium full syn oil and a filter for under 60$- IF your vehicle takes over 5 qts - they pro-rate the overage - If you want basic oil you can get an oil/filter for under $30 !!! and a synthetic blend w/filter will run you about $38-$48 --unbelievable -- obviously high volume diesels cost more - but they do have Shell Rotella Diesel oil -- On the tires - Easiest way - order on website and they ship to this location - then you roll in and they get them installed - The online selection is equal to or better than tire-rack . If you need alignment - go elsewhere after - but not even Costco does alignment or has the online delivery option with vast selection of brands- Theres a few good reasons to go here - #1 their lifetime tire repair is fantastic and valid nationwide at all wal-marts w/auto centers -- they will repair and or replace a tire if damaged in normal driving conditions--ie - If you hit something and it makes the tread unrepairable - they replace that tire - ! Also the techs are not paid by the job - they are paid by the hour --so they normally dont rush --like most other shops where techs make more $ by cranking out more jobs faster --just the opposite here --very good thing --highly recommend for anyone that has little money and lots of patience . make sure you double check the bill and the work as all shops use human beings -- again --if you are in a rush --just dont go here because it may be quick and it may not ---just remember what your paying and chill -

lube oil filter and rotation very good service car delivered quicker than expected and got to hang…read morearound a big Walmart while I waited

For the second time I got a lung full of freon because they didn't evacuate the air condition…read moresystems in their cars. The dirt time i told them abs they said they fix it, this time I reported them to the epa and am not going back ever. That place is a danger to is customers and employees. Stay away

Stole my mother's vehicle she called and requested it back told them that it was not theirs or…read moreanyone else's but hers would not return her car to her went there cars dismantled sounds like somebody will be getting paid

Very helpful got the correct batteries for remotes and car keys…read moreGreat service I will shop there for all my batteries. Highly recommend this business.

I have never been treated so rudely in my life. I figured I would risk the bad reviews he already…read morehad because I just needed a couple of replacement batteries for my dogs' shock collars. Almost before I said anything he said it's going to cost me. He wouldn't read the manual unless I paid him (????). I hung in there and said that I would read it to decide what I needed. He then took the battery out of one (that I had purchased elsewhere) and tested it. I did not ask him to do that. Then he said it he didn't work for free, had to pay his rent. I said I would be buying batteries from him if we could find what I needed. He flipped the battery over in the collar and handed it back to me. Weird, as it had been installed correctly. When I told him that, he basically told me to leave his store as he wouldn't be selling anything to me. What a whacko!