Amazing staff with genuinely helpful attitude! Jordan took great care of us and was very…read moreknowledgeable in her recommendations. I definitely recommend this store for your mobile phone needs.

Went to pick up my order and realized my maiden name was still on the account so my husband had to…read morecome down with his ID. I asked the skinny nerdy looking rep if he could change my name on the account once my husband verified and he said yes. He was rude the entire time. Husband came to verify and asked if he was good to go, rep said yes and he left. I asked the rep to then fix my last name to which he said "nope he needs to be here" even though he verified he would once he saw my husband's ID. Rude and unprofessional.

My husband and I went in for upgrades, we specifically told them we wanted upgrades only, NO…read moreaccessories or over priced phone cases. We were told by Mark E, that with our switch, we would get free cases of our choosing each. He reiterated the fact that they were FREE (his choice of words. He said the word free 4 times as a matter of fact) so we each picked one out. A couple days later we get notice from AT&T that he had put our phone cases on a FINANCING payment plan! $17 a month for two phone cases...Insanity! We spoke with corporate who gave us the escalation desk number, and said since it was an in store purchase we had to settle it in person. They told us to ask for the manager, and if there is any guff to call the escalation desk number which can only be done apparently at the store so they can talk to the manager and customer for resolutions. We go in store again, paperwork in hand and ask for Hugo the manager. Immediately we were met with the most unprofessional and unhelpful "manager" we've ever encountered at an establishment. Hugo said he REFUSED to do our return, and he refused to speak to the escalation desk or any upper management whatsoever because he was the boss. And that he stood by his buddy, and that "well he didn't say free he would never say free" when we have witnesses to the fact that he signed us up for a financing plan we never would've agreed to and Hugo was not there when we upgraded our phones so how does Hugo know what Mark E did and didn't say? When my husband tried to speak up as Hugo and Mark E were ganging up on me, they kicked my husband out of the store. He went out front and waited while I called the escalation desk on my own phone. Then guess what? Hugo had to step in and talk to the desk and suddenly offered us refunds for the phone cases they were originally saying they couldn't and wouldn't return. He spent 49 minutes on my phone draining my battery, and he didn't even know how to do the return. He had to call his own higher up to get walked through how to return two phone cases. In the end, it was the lovely escalation desk woman who talked him through the return process. What kind of employee, much less manager doesn't know how to make a simple return? I've been with AT&T since it was Singulair. Never have I been treated in such a manner. If I could rate this location negative stars I would. Save yourself and go to the Apple Store directly. You guys need professional and well trained employees and MANAGEMENT here, your people were too busy watching the World Cup and texting to be bothered with us or the other poor customers who dared to interrupt their tv watching.

I walked into this location at approximately 3:15 pm on a Sunday afternoon. Not even 10 seconds…read morelater a gentleman and his son walk right past me as I was in the store. And guess who they decided to service first??? Certainly not me. Both employees that were present clearly saw me walk into the store beforehand. So this location can kiss my backside, their horrendous service cost them an iPhone purchase.

We were helped right away by Brody and Morgan who helped explain our options. Brody did an…read moreexcellent job setting up our new plan & phones. Thanks!

Super slow. Customer service is not good at all. Not many items in stock. Not welcoming as long…read moretime customer

Loved the service and atmosphere at this location! Me and my family switched our family plan over…read moreto Verizon and Italo helped us, he was super knowledgeable, patient and paid attention to detail to make it an easy experience on us. You can tell they know what they're doing there, thank you again Italo!

This place is NOT a Verizon store!! They ripped us off on bogus charges on our business account all…read morebecause we went to this store and. It the main Ellsworth store (which is a REAL Verizon store). This is owned by Victra - the used car sales of phones in my opinion. Definitely make the drive to a real store. These guys are misleading and flat out liars.

From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

Took my IPhone SE in to get fixed after my daughter dropped it playing POKÉMON! They set me up a…read moretime to come back to pick it up they were a little busy that day. When I arrived I was shown the phone it looked brand new!!! They did a great job and I'm very happy with the customer service. It however does get costly for some phones. But it's easier and cheaper than going through the insurance for me.

Fake add on Google. Drove there. Closed. So I called. He works out of his home cause he can't…read moreafford the shop.so after driving to a fake / Closed shop had to drive even further away. To his home which has a dog. I'm allergic!!! Paid in cash $80. Then 2 weeks later had to make the trip all the way back to his home. Took 45 minutes one way. Only upto pick it up out side in a box. So time , gas and still broken controller. Ripped me off. And then bring it back and will fix it. Nope so much gas.and time. Turned him in to the better bureau business. So mad

You were told to drive 20 minutes to another T-Mobile because they had all colors of the phones in…read morestock. We drove all the way out there and they didn't have any in stock.

Run, don't walk. This is NOT a corporate store, rather a very inept authorized dealer. First, you…read moreknow you are in trouble when a customer service representative tells you don't ever use a non corporate store, secondly when you actually use a corporate store and they ask you if you went to the store on Gantzel, without you telling them, you absolutely know you are in trouble. Seriously these employees got their training from the back of a happy meal. Unable to merge account, port a number properly and cancel an account. Long story short, still being charged for a line that is no longer valid (their fault) and not receiving credit on a trade in (again their fault). So far they have cost me almost $300 and to stop the pain I'm going to have to cancel a debit card and get a new number all because this store employs absolute idiots, I apologize to actual idiots.

Great guy and very good service i needed my phone fixed as soon as possible and he got it done!read more

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

This was total waste of time. I wanted to upgrade my phone…read moreknew exactly what I wanted and had researched ahead of time. The only rep there and his name tag said trainee . I told him what I wanted and waited until he came up with a price $35 more than what it should be. His manager came out helping someone else. When I told the trainee there must be something someone could do because I knew he was wrong but he said no. The manager should have assisted. I guess I'll do it on line . But what a waste of time and disappointment. I won't go back nor recommend this store.

Let me start off by saying this as simply and eloquently as I can--AT&T sucks! This company, once a…read moretitan of telecommunications, has plummeted to depths of incompetence, greed, and customer neglect that are nothing short of infuriating. From the moment I switched to AT&T with my brand-new iPhone, I've been met with a cascade of failures that make me question how this company still operates. If you're considering AT&T, run--don't walk--away from this dumpster fire of a provider. Let's begin with their jaw-dropping audacity at the store level. On day one, their so-called "professionals" managed to break the glass on my new iPhone during setup. Instead of owning their mistake, they had the gall to demand I pay a $10 warranty claim fee to fix their blunder! After hours of arguing, endless transfers to clueless representatives, and enough aggravation to age me a decade, they finally agreed to cover it. This wasn't customer service; it was a hostage negotiation. That set the tone for the nightmare that is AT&T's service, and it's only gotten worse. The actual service quality? Abysmal. Dropped calls are a daily ritual, as reliable as the sunrise. Whether I'm in the middle of a critical work call or trying to connect with family, AT&T's network seems to take pride in cutting out at the worst possible moment. The signal strength is a cruel joke--bars vanish in areas where competitors thrive, leaving me stranded in a digital dead zone. For a company that claims to be a leader in telecommunications, their network performs like it's stuck in the dial-up era. Shoddy doesn't even begin to describe it; it's an insult to the very concept of connectivity. Then there's their customer service--or rather, the complete absence of it. Calling it a "joke" is too kind; it's a masterclass in frustration and futility. Their online chat feature is a blatant scam, designed to waste your time. Every single one of the three chat options--yes, all three--leads to a dead end, smugly instructing you to call their hotline instead. Why even bother with a chat system if it's just a digital middle finger? When you do call, you're funneled through a labyrinth of automated menus and hold music that could double as torture in a dystopian novel. If you're lucky enough to reach a human, they're either powerless or indifferent, parroting scripted nonsense that resolves nothing. Escalating to their so-called "leadership" is like shouting into a void. These mythical supervisors are apparently too busy to speak with the customers they claim to serve. I've begged, pleaded, and demanded to speak with someone from their corporate offices, only to be met with silence or excuses. AT&T's leadership hides behind their call center minions, refusing to engage with the very people keeping their business afloat. It's cowardice dressed up as policy, and it's a disgrace for a company that dares to call itself a "class organization. "The cherry on this rancid sundae? The spam call epidemic. Since switching to AT&T, my phone has become a magnet for marketing and robocalls--up to 50 per day! When I raised this issue, expecting some semblance of concern, AT&T shrugged it off like I was complaining about the weather. Their solution? Change my number--for a lovely fee of $36! That's right: they refuse to address the root cause of the spam (likely their own leaky systems) and instead want to gouge me for daring to seek relief from their failures. It's a predatory tactic that proves AT&T cares more about squeezing every penny out of its customers than delivering a shred of value.It's mind-boggling to think AT&T pioneered telecommunications. They've squandered that legacy, devolving into a greedy, incompetent mess that excels only at disappointing its customers. From their unreliable network to their nonexistent customer support, from their shameless fees to their utter disregard for privacy and security, AT&T fails at every turn. They're not just bad--they're a case study in how to alienate and exploit customers while pretending to be a premium provider. Save yourself the misery and choose literally any other carrier. AT&T deserves zero stars, but since one is the minimum, that's all they'll get.

They do a decent job diagnosing issues with computers. I have taken two desk tops up there, my…read moredaughters and my neighbors. Although they can diagnose issues, when they found a virus on my daughters they couldn't clean it off because they didn't have a program to do it. On my neighbors computer, she said she only used it for basic tasks but while they couldn't anything wrong with it beyond being slow because it was old, the guy there helping us said they could build her a custom one from scratch for about fifteen hundred bucks which would be great for gaming. She was there with me at the time and said she's in her seventies and doesn't game, so she doesn't need anything more than being able to pay bills online. He said but it's a deal because she can upgrade it as needed. I suggested she just get a basic laptop from Costco for a quarter the cost. Update: The local district manager reached out to me after I wrote my review this morning. He expressed concern over my review and we discussed the particulars of my visit so that he could discuss them with his team to ensure misunderstandings between store employees and customers are addressed appropriately in the future. It was nice that he reached out and didn't just ignore a complaint but actually treated me like a human being and listened to what I had to say, which isn't something you get a lot of anymore.

I dropped off two computers on a Thursday....Tried to pick up on Saturday. I checked the website…read moreand it said open at 9:00...I went at the opening time only to be told by the cell phone guy that they did not open till 10....after frustration since i had a busy day...I ran a few errands and when I returned I had an accident in the parking lot...not DD fault but I was upset when i went to get computers. The guy who gave me the computers was extremely rude after i recommended they change thier opening times on line. His quote was "I am not apologizing for working my hours" I did not need to be treated so rudely so that is it for me. Their are plenty of techs out there who maybe have some ppl skills.