Located in a large shopping center, easy to find and lots of parking. Used my TMobile app to check in for assistance from my parked car in front of the store. [[HIGHLIGHT]]Staff is friendly and knowledgeable.[[ENDHIGHLIGHT]] I came in to get assistance for my account. Turns out you can do most service related activities online. [[HIGHLIGHT]]Yet, I was invited to sit and proceed with the process of updating my account. The manager gave me a brief explanation on where to find the information I needed.[[ENDHIGHLIGHT]] The manager occasionally came by to check on my progress. And it was an easy process. Definitely a return visit call when I need assistance or perhaps get a new phone... read more

T-Mobile - Inside display - Mobile Phones Near Me - San Marcos, California

Was having trouble with my text messages...couldn't open them up...Thank you for helping me Fahad...hope that I spelled your name right...really appreciate that were able to help me! read more

[[HIGHLIGHT]]Another 5 star visit with GRANT and his team.[[ENDHIGHLIGHT]] I won't go anywhere else for all of my phoneputer needs, lol! Great service from start to finish. Recently went through a tough break with my Nike Apple Watch...so bummed. [[HIGHLIGHT]]Called GRANT set an appointment for the next day and walked out with all my needs met and all access to old data and a way better gen Apple Watch[[ENDHIGHLIGHT]]. So stoked! Thanks you guys. Don't go anywhere else. JG read more

T-Mobile - My bag, get yours! - Mobile Phones Near Me - San Marcos, California

[[HIGHLIGHT]]For T-Mobile Tuesday this store really had me wait for one beanie almost my whole lunch break.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Why do they need to add people to their cue when they can just look at our timers for the item and go.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Instead a full store of people waiting for one item. Do better.[[ENDHIGHLIGHT]] read more

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I just stopped in to exchange my Internet gateway. [[HIGHLIGHT]]In and out in less than 10 minutes, friendly service.[[ENDHIGHLIGHT]] This is a great location and I recommend going there. read more

[[HIGHLIGHT]]Ricardo was so helpful and patient with explaining the services offered.[[ENDHIGHLIGHT]] I went in with my grandma who got her first iphone. He helped set up the phone, answered all her questions, and even set it up for her in her car. [[HIGHLIGHT]]The absolute best customer service I have ever received.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I was helped by Anthony, and might I just say, he handled my stressful situation with extreme grace.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was kind, helpful, and made everyone feel welcomed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was organized and greeted every single person with a smile.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I trusted him completely which is so important when it comes to your personal device.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once again, thank you Anthony, keep up the awesome hard work!!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Gio was incredibly rude, disrespectful and combative.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Would cut me off and speak over me before I even had a chance to finish my question.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had to argue back and forth with Gio before he was willing to call customer service to answer a question about an authorized user.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Gio made it very clear he was uninterested in helping customers and that providing a positive experience is not important to him.[[ENDHIGHLIGHT]] read more

My experience with T Mobile makes be believe they are trying to get out of our original trade in agreement. I began using T Mobile 8 months ago, and was told that I would get a $300 credit for my Samsung phone exchange. I have been given the run around for months about this, and still HAVE NOT been given the credit, nor the credit for the monthly overcharges. [[HIGHLIGHT]]Every representative says it will be resolved, and it has not.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The representatives are all very nice, but this is going nowhere.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And, yes, I wrote to customer care, with no response.[[ENDHIGHLIGHT]] read more

Its not the first time we arrive one hr prior to closing and cant help us at the end ! Who ever is managing this place needs more people at closing time if you know you are getting a rush! Its ridiculous how expensive the service is so we can deal with this type of situations TMOBILE do better read more

[[HIGHLIGHT]]TMobile SUCKS! Do not give them your business. They will screw you in the end.[[ENDHIGHLIGHT]] I had a phone on my sons business line. [[HIGHLIGHT]]Without my knowledge, my son ran up a large balance. Yes, he acted like a deadbeat.[[ENDHIGHLIGHT]] He changed providers, cut me off, and now I am stuck with a phone I paid 1k for TMobile refuses to separate my phone number so I can activate a personal account and they refuse to unlock my phone so that I can transfer and activate my device with another company. TMOBILE SUCKS BALLS! read more

My family and I have been loyal customers for some time now. [[HIGHLIGHT]]Our first two experiences were incredibly positive and informative.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Today, we had a rather polar opposite experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We arrived 30 minutes prior to closing, fully aware that this process would probably take longer.[[ENDHIGHLIGHT]] We came in curious to know more information about upgrading & [[HIGHLIGHT]]the employee working with us was little to no help. One sentence responses & little to no conversation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My family member was having difficulty accessing her t life account & the employee offered to help once, then proceeded to continue texting on her cellphone while my family member struggled with technical difficulties[[ENDHIGHLIGHT]], I ended up intervening and supporting my family member instead. I was displeased with the service provided as I felt like we were pulling teeth in conversation and unwanted in that space. There were way too many roadblocks and lack of information provided to us, which influenced our decision to not move forward with any upgrade. If you want to sell us a phone, at least try. [[HIGHLIGHT]]Selling a product isn't just about the transaction, it's about building a connection, ensuring your customers feel supported, heard, and are properly informed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Please do better! We know you can do it![[ENDHIGHLIGHT]] read more

PART 1 - This specific store. Going inside a carrier store isn't ideal for me. I prefer ordering online because it saves me the $20 upgrade fee and I can avoid the endless upsells from the salesperson. I can also backup and restore my data without help. This T-Mobile store is clean and the wait wasn't too long. Keep in mind that this is really a Samsung and Apple store. If you're looking for anything else (like a Pixel phone) it's on a back nondescript wall. PART 2 - T-Mobile the cell phone carrier. It's a lot more affordable than Verizon and AT&T.. T-Mobile's cell service is impressive and it seems to get stronger every year. The internet speeds, not so much. It's good, but in high density areas the internet can go at a snail's pace. Overall I'm satisfied because the voice coverage and the unlimited data works for me. - This location has a ton of upsells. Even idle chit chat is an opportunity for them to upsell you. For example, the girl asked me how work was, then what was is that I did, then it turned into how T-Mobile can also provide cell phone accounts for businesses blah blah blah... read more

T-Mobile - A Pixel 3a XL. Not as good as my Samsung S10 but it's over half the cost.. - Mobile Phones Near Me - San Marcos, California

[[HIGHLIGHT]]Worst place ever kept me and my mom waiting to get help so we left[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]they don't speaking Spanish people so it's hard for someone to get help[[ENDHIGHLIGHT]] never coming here read more

A good experience. Not a great experience, but good. 5th star is because a cell purchase contract finally became quicker than buying a new car. In and back out in 1 hour, 20 minutes. New car purchases are now running about 2.5 hours, even quicker if you do the deal on line or over the phone. Edgar was put up for the challenge and beat it; however, with the back ordering on phones because of the shipping on slow boats outta China, we must still program it ourselves once they do arrive. Edgar was a good guy and helped me get all of the greatest discounts. Stop in and see Edgar. Dicks read more

T-Mobile - T-Mobile - Mobile Phones Near Me - San Marcos, California

Dom took terrific care of us when switching over carriers. He was professional, personable, patient, efficient, and knowledgeable. Made what is usually a hassle, completely painless. Thanks Dom! read more

[[HIGHLIGHT]]Came at 7:55pm (Website says 8pm) to turn in a phone. Female closing said they are closed.[[ENDHIGHLIGHT]] Why close 5 min before? When store hours that are posted say 8pm. read more

This has been my BEST in-store experience at a phone store. Dalal is my rep and has been SO helpful, kind and professional. She has been extremely patient in helping me switch to/purchase a new iphone, change my old data to my new phone, and switch to/buy a new apple watch. Dalal has such a friendly attitude and is VERY knowledgeable. I usually feel like I am bothering phone reps in stores and the experience is not great, and takes forever. Today has been a breeze, thanks to a great employee. Give her a raise! read more

Ana was amazing! She helped me with a new zag screen protector and even put it on for me with a smile! Thank you!

Went there for assistance and they did exactly what I could've done at home!! They called their tech line!! REALLY??!!

Never ever go to this store. The retail manager at this store is the rudest person I have ever met. The Retail Manager was so disrespectful to me and to the T-Mobile rep on the phone who was just trying to help me. This is the first time that I have encountered such a person. And he is a retailer? He actually slammed the phone on the table in front of me (it's a T-Mobile phone) when the rep was still speaking to him twice. I even put the phone on speaker, so he would continue to talk to the rep. He said he cannot do anything to help me with an air of superiority that as if he's not talking to a person. I hope the rep on the other end had it recorded. Even with the long and good relationship I had with T-mobile, I am considering changing provider because of this experience. read more

Ricardo gave me great customer service! The employee was patient and helped me fix my bill.

No one greeted me as I walked in the store. Not even to tell me that I needed to check-in. I waited like 30 min, when a family walked in and was greeted and checked-in. I walked up to employee and asked where I need to check-in and pointed towards the front door n walked out to hace his cigarette break. Another employee apologized and told me to check-in with the employee helping the other customers. They need a customer service refresher course. Will not return there. read more

Stay away from this store! We purchased new iPhone 15 Plus - Pink - 128GB. Representative sold screen protector for $30 stating that it it's guaranteed for life for this phone. The screen protector cracked after 4 months and representative now states if there is no protection purchased for the phone, the screen protector cannot be replaced. If phone protection, why need to pay additional cost for screen protectors! read more

UPDATE: Had and awesome experience today with Luis Ibanez, he fully explained our account details before we upgraded. He went over every detail which was awesome. We will definitely be coming back to see him! UPDATE: I received a phone call from the salesman(RICARDO) who assisted me with buying my watch and insurance. He asked me to come in to do an exchange. I came in at 4pm today, only for him to tell me that they will not be doing an exchange that he wanted me to come in so we can speak of the events that happened prior. He said first of all I wouldn't say that there was no deductible! I said I asked if there were additional fees and you said no. He said well the fee isn't a deductible. A fee is a deductible. They offered me a $100 credit for my account to pay apple $70 to get my watch fixed. I have to pay $70 out of my pocket! RICARDO then tells me that this is above and beyond what other companies would do for me. That they are giving me so much money to fix my watch. Like no you aren't you are trying to cover up your mistake. If the read more

T-Mobile - Mobile Phones Near Me - San Marcos, California

TMobile offered us a great deal for seniors, AND an amazing trade in value for our I phone 8s, and out the door for the same monthly cost with new i11s! Daniel at the Nordahll store was very knowledgeable to our needs and our budget, and made certain the new phones were transferred, talking to the cloud, etc. A good guy! Thanks Buddy! The new i11s are amazing, both for me, the nerdy audio/video guy, as well as my wife, who is a graphic designer, photographer, and social media whiz! read more

I arrived at this store at 7pm!! They close at 8pm, however they were already closed! There were two ladies inside, I waited for them to come out! They stated they closed early due to "emergency", two employees with the same emergency, that is just terrible customer service!!! read more

Good customer Edgar help me.alway good service. Always come every one are niece. Highly recommend coming t t read more

Ridiculous how they lie about what a monthly bill will be after buying a new phone and adding a line. Kelly f was the saleswoman who lied about what our bill would be. She told me they are an independent something or other and cannot lie. I knew better but bought a screen saver from them with the phone and told I would pay cash for it along with the fees and somehow it gets added to my monthly bill as being financed!?!? Why in the world would I need to finance a 15.00 screen saver!?!?! She even wrote out the bill as 220 and now we receive a bill for 320!! read more

T-Mobile - She assured me this is that the bill total. - Mobile Phones Near Me - San Marcos, California

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I Took my phone in to get my screen protecter replaced after going to the apple store to replace my "iPhones XS max" screen. I let t-mobile know the situation with the screen protecter. I let them know I didn't have it. They told me i could still change it understanding the situation. They had me wait 30-40 minutes so they could tell me they couldn't replace my screen protecter because I didn't have the original screen protecter. mixed messages. I would have been ok with just being told they couldn't do it instead of waisting my family and my time. Reason for my two star is that this happened a few times already(not same situation, but mixed messages) and got tired of it. Initially this place was good but I don't know what happened.‍ read more

Came in to by a gift for Christmas and had a wonderful experience. There was no long wait when I came in. Initially I wanted a Samsung Tab A but Antonio let me know about a good deal on the iPad 7, couldn't refuse that. The set up was educational when Rene and Joel came and told us about the eSim. This will help if the iPad were to ever get stolen. It was great to be told about that in case of unfortunate future events. It was great I also got a bag so I can deliver the present in a Christmassy fashion. I would definitely come back to this location. read more

I came in today to upgrade my phone and was assisted by, Lupe. She was amazing! She talked me through everything, even found discounts for me and made conversation with my kiddos while we waited. She has exemplary customer service skills and is very knowledgeable. I'm sad she'll be moving soon, but she'll be well received at her new store. Thank you, Lupe!!!! read more

I would give a zero. DO NOT GET YOUR PHONES HERE AND GET INSURANCE FROM HERE FOR YOUR PHONE!!! Ashanti insurance is horrible!!! ITS THE 5th time I'm doing a claim!! IT SHOULDNT BE THIS DIFFICULT TO get a new phone when I payed for insurance! Ridiculous and would not recommend getting Ashanti in any location! read more

Yp! It's time for a new phone... Good bye iPhone 5, hello iPhone 6. I came in here on a recommendation specifically to see Joel (with the big beard) and couldn't have been happier. The place was swamped so I took a seat and (mostly) patiently waited. We went through the usual rigmarole associated with this type of process and he actually made it pretty easy and quite painless. While we were in front of his terminal he checked my "Plan" to see if he could save me a few bucks a month and decided that I was in the best fitting plan for my usage and needs. In no time at all I had paid what I owed and was out the door. and now............. the fun part. Impatiently waiting for UPS to deliver my new phone. Hurry up dammit!!!! read more

After almost 20 years with AT&T, I decided to try T-mobile. My needs changed as all the companies decided we need data plans and smart phones, so I went with the one that had the best prices. I walked into this store and talked with Cynthia R who was very nice. She answered all of my questions, and when I needed to come back later, she saved my information and told me to come back when I'm ready. What? No pressure. Okay I was intrigued. After checking in with another company that was less than friendly, I came back. She was able to get the phones setup and ready in about an hour (not bad for 3 phones). Also let me know about financing the phones (20 months, no interest) which was cool too (apparently T-Mobile is moving away from subsidies). She also filled out the rebates for all three phones which saved me a ton of time. Overall, I've had a great experience with T-Mobile so far and I would recommend it. Cynthia R was patient, friendly and informative. If you're in need of a good cell phone at a good price, this is the place. read more

I hate coming here. I have to admit, its the best t mobile place because this is a corporate store and not just an authorized dealer. Ive been here waiting now for 30 min. Not a lot of people but very few employees. I see these people just talking and not paying attention to the customers waiting. Why are they so poorly staffed!? Seriously get some more people on shift! If you guys can avoid coming then do it. Pay over the phone or something. read more

T-Mobile - 2 people for one computer. Come on. - Mobile Phones Near Me - San Marcos, California

The worst customer service I've ever had. I paid for a phone and was told it would be delivered in a "couple days". 3 weeks later I went to the T Mobile store to get some information. No phone, no information. Not even ordered! I showed my receipt and they assured me that they ordered my phone. 2 weeks later I go back to store. No phone, no help. Just rude sales person who said there is nothing they could do. They will rip you off just like they did me. Their 5 star reviews are from employees! Their customer service phone personnel told me to return to the store for further help. What help? They then tried to charge me again for the same phone. I feel like I should call the police at this point. read more

I want to thank Edgar Salcedo for such a great service today! As soon as I walked in the store, he welcomed me with a kind smile!! Thank you so much for a great experience:) read more

I switched from Verizon to T Mobile and I couldn't be more excited to finally have my first phone line by myself as an adult. I came in and Bernie gave me excellent service such a nice man and I could tell he loves his job! They took care of my activation fee for no cost and I'm so happy with the service they provide! Definitely recommend this location and switching to T-Mobile. read more

Leo the manager does not seem to know how to handle their customers. They sold me a bad phone case that was broken then would even listen to me for 140 minutes. I understand there's a wait and it's a busy shopping center. But this could have taken a few minutes and kept a customer happy. They were the ones who talked me into getting this case after I waited yesterday. Garbage. read more