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    Verizon

    2.4 (73 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Reviews With Photos

    No signal not working at all
    Feda Y.

    If you are from Washington DC south east SW forget Verizon Verizon doesn't work at all in this area. I have to change my five carriers. I just moved in, but unfortunately I don't have a signal here. I have to move to somewhere else.

    Virginia Verizon, their trucks block traffic as usual
    Christian L.

    The worst!! Rude staff. Nothing but compounded problems. Expensive phone service. Wait time to call in - 17 to 28 mins: unacceptable. Review: 1

    Verrrrrrry expensive
    Fox E.

    No Line On The Verizon. U2 knew what they were talking about. Insanely expensive, contracts that are impossible to get out of financially, and not helpful when you come in asking for help. Although this location was a lot better to me than many of them have been.

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    13 days ago

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    Verizon S.

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    4 months ago

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    Photo of Verizon S.

    Verizon S.

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    3 months ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

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    Photo of Feda Y.
    191
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    3

    1 year ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
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    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 1
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    8 months ago

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    Photo of Verizon S.

    Verizon S.

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    Photo of Casey D.
    178
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    10 months ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

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    1 year ago

    I went in on 11/11 Veterans Day and C.J. Clements was extremely helpful & patient with me. I Appreciate You Bro! Helping an UNC OUT!

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    Verizon S.

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    11 months ago

    We have received outstanding service at this store! All of the customer service representatives were helpful and attentive.

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    Verizon S.

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    1 year ago

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    Photo of Verizon S.

    Verizon S.

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    Photo of C M.
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    1 year ago

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    Verizon S.

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    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 1
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    5 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 1
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    Love this 4
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    Photo of Fox E.
    4535
    16891
    49976

    8 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 19
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    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

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    2 years ago

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    Verizon S.

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    3 years ago

    Helpful 1
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    2 years ago

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

    Helpful 1
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    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
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    Photo of Flo S.
    1926
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    4 years ago

    Helpful 3
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    2 years ago

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    Verizon S.

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    3 years ago

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    Verizon S.

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    6 years ago

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    Verizon Customer Service

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    3 years ago

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    Verizon S.

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    3 years ago

    Wait times are absurdly long and staff are extremely passive aggressive and incompetent.

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    Verizon S.

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    4 years ago

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    3 years ago

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    Verizon S.

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    7 years ago

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    Verizon Customer Service

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    11 years ago

    Helpful 4
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    6 years ago

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    Verizon Customer Service

    Helpful 0
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    4 years ago

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    Verizon S.

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    4 years ago

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    Photo of M T.
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    7 years ago

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    Verizon Customer Service

    Helpful 1
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    6 years ago

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    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    14 years ago

    Helpful 7
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    8 years ago

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    Verizon Customer Service

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    Photo of Edye L.
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    5 years ago

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    Verizon Customer Service

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    Photo of Amal Y.
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    13 years ago

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    Page 1 of 2

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    Review Highlights - Verizon

    Robert (CJ) was seriously awesome when it came to transferring our services.

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    People searched for Mobile Phones 1,107 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    (13 reviews)

    $$$

    Save yourself and go to a different location, or maybe save yourself the trouble and opt for an…read morealternative phone company. This was not my first time with a less than average experience at this location- feel all they care about is commission and making a pretty buck. As soon as Vaughn found out he wasn't going to be selling anything and we were trading in a phone (we imitated a process for upgrade at a location closer to us but were told we needed to go to a corporate location to trade it in), his demeanor was less than welcoming, he was muttering so we could barely hear what he was saying, and he was just haphazardly throwing things around. There was an admin issue and he said he couldn't help us- I asked very kindly, since it was an error on T-Mobile's part could he fix it and then help us so we could complete the transaction. He said there was nothing he can do, and made me call customer service. Customer service said that they could fit it in store so we could finish it, but Vaughn refused so I asked for the manager. After a bit of waiting, Brandy (the manager) came out with no intention to help- just straight off the bat- "this ain't our fault so you should go back to the other location" despite the simple fix that customer service recommended them and then threatened us with a restocking fee of some sort-for what, I have no idea. No wonder Vaughn behaved the way he did, his boss isn't any better. If you do decide to go into this location, good luck! Hope you don't have the same experience as me.

    Very disappointed by customer service at the Springfield Town Center store. I Just visited to…read morepurchase an iPhone 15 and add a new line to my account. The associate was not welcoming and almost dismissive. He told me the device wasn't available at his store even though a T-Mobile call agent directed me to go there. He then asked a colleague if customer service had called him and the colleague said no. The associate seemed to want me to just go away and didn't offer to help in any way, like by finding the device at another store. Stay away from this store if you expect good customer service.

    Staples - Their printers are so DATED. They're changing colors. Lol.

    Staples

    (53 reviews)

    $$

    I went to the Springfield Staples to purchase two ink cartridges for my printer. I looked in the…read moreprinter cartridge section but could not find the 61XL cartridges package one (1) black ink and the other one (1) color ink - which I have purchased at this store before a couple of years ago. Since I could not locate the cartridges I went to the printing section of the store where there were two Staple employees - I stood for a couple of minutes before one of the employees asked me what I wanted. I told her and she said that her colleague working with her could help me - I stood there for approximately 10 minutes when I realized no one was going to help me. I went to the one cashier who was in the store and requested help. She acknowledged that I was waiting a long time and she used a portable communication device to ask for assistance. A women came out from a closed area of the store and asked what I wanted. I explained what I needed, she walked away toward the printer cartridge section and looked around in the same way I did when I entered the store. She found 1 black cartridge and 1 color cartridge and handed them to me - this is what you want. I explained I preferred to have a single package with the two cartridges. She said this is all we have, she then walked to a door in the front of the store, I just stood in the store and then she came out from that area and said that's all me have. I went to the cashier who was the same women whom I requested help to find the cartridges and checked out. She said she was sorry, because she knew how long I was waiting for help. The cost of the two cartridges was just under $160.00. I was surprised at the cost but purchased the two cartridges. I told the cashier that I thought it was in her best interest to look for another position because I felt her co-workers were not customer focused or a good example for her. I thanked her for her understanding. I then went home. The entire drive back home I kept thinking about my experience and by the time I got home I realized how frustrated I was from this experience. I explained to my partner what happened, he looked on Amazon and found the same two cartridges I purchased for $50.00 plus dollars cheeper and would be delivered the next day. I returned to the Staples store and returned the two cartridges I had just purchased. I shared with the same cashier employee, when I checked out, that my experience with the employees was terrible and I found that I could save over $50.00 going through Amazon. The cashier offered me the same price that Amazon posted. She tried to provide customer recovery. I thanked her for her offer; however, I shared my experience was so bad, I could not purchase anything from this store. The cashier had to have a manager approve the return because the purchase was over $100.00. Both she and I saw the manager from where we were standing. She used her communication devise asking him for assistance - he was in a conversation with a Staple employee who worked in the printing section who never responded to me when I had originally entered the store. She requested his assistance several times with no response. She ended up calling for another manager who did respond to her and he approved the returned purchases. I did tell him briefly that my experience as a customer in this Staples was unsatisfactory with the exception of the cashier whom I felt fully understood my dissatisfaction and frustration.

    No one is ever at the register when they open. And their male associate is very rude. Staff don't…read moreknow the products in the store. I was looking for something explained what it was showed them what it was and they still brought me to something else. The Amazon system seems to be down in the comment is too bad. Come back another day. This is why people order off-line and don't come in stores anymore. Do better.

    Verizon - mobilephones - Updated May 2026

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