You definitely want to upgrade your phone at the store and not online . Ask for CJ because he's extremely helpful and he went the extra mile to make sure I got the very best price even though it took some arm twisting with his office. I was there with my 2 1/2 year-old granddaughter, and he was super patient and took excellent care of helping me upgrade my lines. read more

Out of all the Verizon stores in the area, this one is easily the best. I didn't catch the name of the gentleman who helped us, but he was fantastic--incredibly experienced and genuinely caring. Most importantly, we were in and out in under 20 minutes, which has to be a new record! read more

James got me such a good phone plan on top of selling me the best rate I've ever heard of, this absolute beast called customer service and fixed my billing issues which were really on me to solve but he made it very simple and easy. genuinely a professional and very caring, if you come in better know who to ask for and if James recomends something or someone better pay attention or ask read more

If you are from Washington DC south east SW forget Verizon Verizon doesn't work at all in this area. I have to change my five carriers. I just moved in, but unfortunately I don't have a signal here. I have to move to somewhere else. read more

Verizon - No signal not working at all - Mobile Phones Near Me - Springfield, Virginia

I had a really good experience at this Verizon Wireless store. After a short wait I was assisted by Jackson. He was extremely patient and thorough. Jack evaluated my existing plan, and explained all of the Black Friday Sales and options available to me. Jack was very knowledgeable and I appreciate the assistance. Verizon online customer service is POOR. I am so glad I went to this store for assistance. I highly recommend it. TIP: I initially tried to go on the weekend. It gets crowded on weekends. Make an appointment online to come in the store to save time. read more

This location has the worst customer service I've ever encountered in my life. You can spend hours in here and never get an issue resolved. My girlfriend has broken down in tears because of the people in this location. I'll never walk in to this location again. read more

Robert (CJ) was seriously awesome when it came to transferring our services. We ran into some issues with the initial startup and he was able to walk us through exactly what went wrong and how to fix it. He spent the whole time working with us in a patient and friendly manner and - even though it took a while - he never complained and was genuine in ensuring we had everything taken care of as new Verizon customers. He really emphasized customer service and we greatly appreciated his help and sense of humor. Thanks, CJ! read more

I went in on 11/11 Veterans Day and C.J. Clements was extremely helpful & patient with me. I Appreciate You Bro! Helping an UNC OUT!

We have received outstanding service at this store! All of the customer service representatives were helpful and attentive.

On April 12th my husband and I came to the Verizon store located at 6432 Springfield Plaza in Springfield, VA to purchase new phones. Alex was our Salesperson and informed us about the various cellphones and their options. We decided to purchase the S25+, which was a splendid choice because it met all of our needs and did some. I don't think that we could've had a better Salesperson than Alex. He was cordial, friendly, professional, and he thoroughly knew the operation of this phone. We highly recommend Alex service to anyone looking to purchase a cellphone. If you go to this store, you may have to wait a little bit to get him as your Salesperson, as he is in high demand but he's well worth the wait. read more

James , the customer service rep, who helped us on 11 Feb did an excellent job. Very knowledgeable, patient, and conscientious-he went out of his way or us! read more

Verizon wireless has declined beyond belief! I took advantage of a promotional offer to trade in my old iPhone for a $700 credit on an iPhone 14 back in June 2023. I submitted my trade-in that fully met the requirements for the promotion at this store, yet to date Verizon has not given me the promotion credit. Calls to the manager of this store went unreturned, so I resorted to calling Verizon customer service. I've called several times a month to try to get this issue resolved. I've talked to Customer Service Reps and Supervisors and each call averages 1 hour of my time. Each Verizon Rep I have spoken to agrees that I am due the promotional credit, and promises to correct the problem by "escalating" the issue or submitting a "promo credit correction", yet it has been more than 6 months and I have not received the promised promotional credit. In fact, Verizon now owes me more promotional credits than I owe them for my monthly bill! Verizon's promotion was a "bait and switch" deceptive practice. Verizon promised the trade-in credit, accepted my trade-in but never provided the credit. A word to the wise, learn from my experience, DO NOT FALL FOR VERIZON'S PROMOTION SCAM! Unless you have time to call them several times a month. I'm six months in now and I'm not giving up... and for the record, I have been a loyal Verizon customer for 33 years! I've NEVER had another cell phone provider. This is how they treat their loyalist of customers. Shame on you Verizon. I will be reaching out to legal and governmental offices next to report this deceptive practice and to get assistance with obtaining the promotional credits promised. Again, shame on you Verizon, it must be time for me to move on to another more reputable wireless company. read more

The worst!! Rude staff. Nothing but compounded problems. Expensive phone service. Wait time to call in - 17 to 28 mins: unacceptable. Review: 1 read more

Verizon - Virginia Verizon, their trucks block traffic as usual - Mobile Phones Near Me - Springfield, Virginia

No Line On The Verizon. U2 knew what they were talking about. Insanely expensive, contracts that are impossible to get out of financially, and not helpful when you come in asking for help. Although this location was a lot better to me than many of them have been. read more

Verizon - Verrrrrrry expensive - Mobile Phones Near Me - Springfield, Virginia

Had a very good experience today. I was frustrated before I got to the store as I was having issues with my phone and account and web service, tech coach and a representative online wasn't able to help me and I told me to go to a corporate store. Went in and minutes was helped and checked in. Robert was very helpful and patience as it took a while to restore my account and my phone. He had to call someone else to dig in my situation. That guy was helpful as well too. I work in restaurants and I was also noticing other specialist were nice and patient. I was very happy with the help I got today. Thank you read more

Exceptionally unprofessional. Disorganized. Uninformed staff. We had a simple request. "Please confirm whether our account was closed." We signed in. We waited for our turn. When our turn came, they began helping... err... arguing with each other in the back. We somehow lost our place in line and had to wait even longer. And when our turn finally rolled around again, the person suggested he could not find a record of our account, an account we have had for over 10-years. I assume that means it is closed. read more

I had the worse experience in the Corp Verizon store last Friday. I have been all day without resolving my problems The manager Jose was the most rude the lady Spanish and Jorge. I have been in this store before but nobody treat me like them before I am Spanish and all of them too. I can not think that the reason for being treated like a s.... Was because I as m Spanish. However, I want to let everyone know that experience that I had was the worse. I did resolve my problems with customer service by phone that compared with them are the best. read more

Trash- I had 4 people ask me to confirm if I was checked in , waited for 45 minutes to be helped on a purchase then the manager comes out annoyed because I asked what's the reason to confirm if you're not helping me??? One person came out & had a meet & greet with a friend & didn't help customers at all. The staff is rude & I would not spend my money there. read more

I have lived here my entire life since the 90s. This is the worst Verizon store ever. Their staff continues to get worse and worse as time goes on and every time I go in to the store they are arguing with a customer about something. This store makes me want to get a complete different carrier in general. read more

Please say no to Verizon wireless (Springfield Plaza location). Today I decided to treat myself and want to get a new phone and even change my line back to Verizon from a different carrier started off at Best Buy where I actually purchased the device and then for logistics purposes went to this particular Verizon location when I got there. Of course I had to wait, which was not a problem and I noticed that a young lady who was an associate there was working with another lady and that lady stormed off out of the store. I didn't think anything of it but boy, I should have paid attention. I just needed to transfer the data from my old phone to my new phone and I also purchased a watch but as anyone knows that transfer can take anywhere from a few minutes to hours so I was in the store a little over two hours, and I purchased the watch and waited for my phone to transfer, and I told the associate her name was Melanie to go work with other customers, because there was nothing we could do until my phone finished, a man and his son came in the store and they were looking for particular phone that I had the Verizon store did not have any phones in stock whatsoever she checked and there was absolutely zero so I kindly suggested that they check out the Best Buy store not in Nealis no aggression or anything and they said thank you and walked away Melanie went to go work with another family. I was still sitting there waiting on my transfer to take place and then I noticed that she had disappeared for about 30 minutes so she came from the back and so did her manager and he proceeds to tell me that I ran a customer from a store, and they get paid off of commission. My thing is, she didn't make a sale to begin with because you didn't have any other products at the customer was looking for and my suggestion was just like anyone else would make if someone is looking for something he put me out of the store. My phone was on 21% for the status transfer. I have been there for two hours and I had to start all over when I got home, I proceeded to return the watch that I had just purchased because no one was making commission. If I had anything to do with it the man and his son just happened to be coming back into Verizon store as I was leaving and I told him what I just happened and then when I pulled off they were walking next-door and they said an associate name Robert had told them as well to check out Best Buy and Apple so my suggestion got me put out of the store but their own Employee Did the same thing do not visit the store whatsoever should be ashamed of herself along with her manager, because he never asked me my side of the story. All appropriate higher ups have been notified. read more

I came to this location so I could upgrade my mom's phone. Someone came up to me immediately took my name and number and said I'll be with you in a moment. He then had to take care of one little thing and then came back to me. I told him that I needed to replace my mom's phone. My mom's phone isn't a smartphone it's basically just used to make calls. He asked which phone I wanted, I told him based on my research online. He then went to the back and got the phone. He basically walked me through the plan and how much it was going to cost and then I checked out. I think from start to finish it took about 20 minutes max. This is the kind of service that I enjoy and appreciate from verizon. My mom's phone is working correctly, hopefully she doesn't break it again. Overall the staff, the location and the service were excellent and I would definitely come back here for any upgrade or plan changes. read more

Verizon - Mobile Phones Near Me - Springfield, Virginia

I also did two trades at this store and never got my credits apply to my bill , my wife went to the store 2 times , called customer service and nothing, she got tired and ask me to deal with it. I called and went there and nothing, the manager Majed ho I was talking to over the phone never came out of his office when I was at the store trying to figure it out what happened. After 2 hours they found out the ups tracking number and were able to open another claim to see if they will refund me for the 6 months that they are been charging me for saying that they never got my phones , yes , the two that I gave it as a trade at this store.They got my email to send the result in 48 hours and it's been more than 5 days. I am now going to the store one last time, than I will cancel my services and seek professional help to go after my money and possible after the store as well to get a least the days I didn't work to try to get this solved. read more

Only one star because zero is not an option. Terrible experience for a simple task of buying new phones and staying on the current plan. Representative spent most of the time in the back office and continued to come back out with no phones and no answers to simple questions. They don't want you buying phones outright. Kept pushing monthly plans to be able to get something back trading in our phones. Finally walked out and ordered from Apple which is what I should've done in the first place. read more

Review is for FIOS only... Might be the fastest, when it works, but by far the most terrible reality of any internet provider between Virginia and Florida!!!! At least once a week I have to reset my entire FIOS system and usually just wait a day because it's not the hardware it's something with the FIOS network that is cheap/broken/messed up. Bottom line....if you want a decent price for fast internet that works 6 days a week and customer service is a non-existent term, then go with FIOS. If you desire some sort of customer service and value reliability over speed then go with COX or any other reputable internet provider. read more

I have come to the conclusion that Verizon does not want long-term customers' business because they did everything to not help me and to send me elsewhere. I had a Verizon prepaid phone for years. I wanted an updated phone. I called Verizon the Sunday before to purchase a phone on Verizon's website. On Sunday, the Verizon rep on chat told me I had to pick up a phone within 3 days and my schedule would not allow me to do that, so I called back on Friday around 6 pm after working overtime. I was on the phone with different Verizon reps for two hours on Friday. I only needed my user and password to be rebooted as I being kicked out and I wanted to know where to go to purchase the phone of my choice. I got on the phone with someone who seemed to be in a foreign location. I wanted to get my access to the website handled and to purchase a phone. I was handed around to various units on the phone as they each told me they could not help customers with prepaid. Finally, my user and password were never corrected via the phone, but the rep told me I could purchase the Samsung Galaxy model prepaid phone and get my login information corrected at the Springfield Plaza Center. I went to the Springfield Plaza site around 10:50 am on 8/26/23, and checked in verbally (my scanner was not working). Three people came in after me and a rep started answering several questions of a man after me, so I said I was first. The rep said he was only checking him in but continued answering questions. Minutes later, another rep came to assist me (I thought). I told him I wanted a certain prepaid phone. He went to back area, came back, and said he had a more expensive version, but did not have the phone I wanted there (despite Verizon's rep last night assuring me this store had what I needed). The rep said I could go to Best Buy and get my phone. Why is Verizon sending customers to another store? I called another Verizon (Huntsman Ave.) and asked if they had the phone and was told they did. However, when I arrived, the rep said he did not have prepaid phones and that I could find what I needed at Walmart or Best Buy. Why send customers to another store. Verizon is confusing with all of their plans - prepaid, post paid, and some type of consumer plan. How can Verizon have different plans and not have it available for sale everywhere? Why doesn't Verizon want to help their customers, but instead send them elsewhere? I determined that Verizon does not care about their customers After this I went to AT&T. They signed me up and helped me without incident. read more

Wait times are absurdly long and staff are extremely passive aggressive and incompetent.

My phone wouldn't activate using the online process, so I stopped by this location to get help. They had me out in 10 minutes with a functioning phone!! I couldn't be more thankful. read more

iPhone was dead for no apparent reason. It worked fine until 9 am when it died. Had many colleagues try to restart it. Charged it for several hours. Nothing. After work took it to this location. Got in the queue. Eventually the clerk who checked me in came and pushed three or four buttons and the phone started. Why didn't you do that when I arrived? Crickets. Don't go here. read more

I visited this store 2 times concerning my phone's issues with texting, calling, and data. Jose, the staff who assisted me today and yesterday, was not able to find a solution. Yesterday, he told me to contact one of my family members who has the primary line. Once he forwarded the pin to one of my family members, he did not say that the pin's expiration is 10 minutes. He told me to come back the next day in order to reactivate my phone. Today, I went to the store and Jose pretended he did not recognize me. He was also quick to judge that my data wasn't turned on but I told him that wasn't the case. I told him the same issue I experienced. He then said my phone's suspended and requests one of my family members to contact customer service. We weren't able to contact customer service so I had to search online on how to reactivate my phone. My family member managed to reactivate my phone by following the instructions. I hope this branch can improve their customer service better. read more

Ok, I'm giving them three stars because they had what we were looking for, obtaining it was relatively simple and, fingers still crossed, occurred without issue (I am waiting for next billing cycle to confirm the increase is what was agreed to...). I just wish they had been a little more engaged. My mom was renewing her contract and getting a new iPhone. She was uncomfortable enough doing this she asked me to come with her and 'translate' (for anyone who knows my lack of techiness this is kind of funny but work with me here). We both would have liked a little eye contact, perhaps even a smile or a thank you. I mean we were trying so hard to engage the woman assisting us, seriously, imagine a mother / daughter comedy routine that is sinking fast. The only smiles we got were from a couple of other customers... it was sad. We must have patted each other on the back three times. I am surprised there was no receipt and getting information was difficult. I fulling expect a call when the new bill arrives, I am just hoping I can translate it and that it is what we asked for service wise...). Bottom line, t was before 11 AM on a Monday and the woman assisting us had someone on a 2-year contract (mom had been month-to-month for a while) with a new iphone. That at least deserved a 'thank you', don't you think? read more

If I could give Verizon -5 stars I would . After dealing with them for 2 weeks and over 6 hours on hold I still didn't get my problem resolved . I would not recommend them for home internet or TV service. read more

I have been trying for over a week to dispute an issue that Verizon has created. I called to inquire about mobile service never agreeing to actually transferring my phones over. A month and a half later I received a bill that has been sent to collections. I have never had Verizon, never used their service, did not transfer my phone numbers over, did not insert Sim cards, and still have my original service. How the hell do they charge me for a month and a half. And then send it to collections with threatening my credit report. I've never used them. I have spent hours at a time on the phone being transferred to six and seven people and no one can help me. Save the headache. This is how they make their money by ripping off customers. I can't get anyone to help me and it's so frustrating. read more

We went to buy a new phone and transfer SIM card and apple profile over to new phone and give old one to my teen son. First appointment on August 12th the representative was disinterested and unprofessional. He had trouble putting in my name and contact information to buy the new phone and combined my mothers and my information incorrectly when we ordered a new phone. He told us we didn't need to add an additional administrator if the primary administrator, my mother, didn't come back. We just went back tonight at 7 and had to spend a half hour waiting to get my mom to add me as an administrator and the representative tonight gave us customer service phone number first even though they were already closed wasting time. We have to go back tomorrow since we ran out of time to get assistance on the previously mentioned processes. Representative tonight wouldn't give me the name of the first representative to file a complaint against his unprofessional behavior and claimed it was Jose the manager who helped us; it was not they're just protecting their colleague. I guess I'll file a complaint against the manager and let him deal with his unprofessional employees. Once done with this store tomorrow I'll never go back to them. Buying a car from Sheehy Subaru is easier and everyone is a lot more helpful and friendly. read more

How bad is this store? Their phones do not work. Literally, the staffer could not dial out to customer service on the first phone he tried. Next, they refused to give me the phone I purchased over the Internet and came to pick up. Next they canceled my order. Then, they tried to sell me a phone from their end. They got the phone and it was from the wrong line (my account has multiple lines.) So how bad is the store? I would rather have a phone Fed-Exed to me then go here for in store pickup. read more

I just had connected the fastest fiber optic internet service, with the best router they offer, and it's by far the worst service I've had in years. The internet connection is ridiculously slow, and the wifi doesn't even reach across the house, let alone on the upper floor. And good luck getting any tech support. Takes at least two hours wait to get to talk with anyone. Poor technology and horrible customer service. read more

BUYERS, BEWARE! This Verizon location (6432 Springfield Plaza, Springfield, VA) is not a company-owned store; rather, it is set up as an LLC (Limited Liability Company), owned and operated by a local individual. It is incorrectly listed on Verizon sites as a company-owned store, possibly because at one time years ago it was. Long story short, I had trouble with a new Samsung phone I'd purchased a few weeks before, and the store refused to give me any relief, financial or otherwise. Since the store is set up as an LLC, it's impossible to determine who the local owner is. The store manager was especially rude; she told me to initiate a lawsuit if I had anything further to say. I contacted the Verizon department which oversees Verizon franchises and described my plight; they arranged for some partial relief for me. I've since discovered a much better place to shop is the Verizon company-owned store at Landmark Plaza (6198M Little River Turnpike, Alexandria, VA 22312.) read more

The lack of customer service here is a shame and the customer service representatives are essentially useless. Go somewhere else. Useless/Not helpful #1: Getenet Ferede (Business Sales Cosultant) Useless/Not helpful #2: Kurt Sanders (Assistant Store Manager) Through my insurance I was sent a replacement phone for my GSIII. The replacement phone that I was sent was problematic. Tons of issues. When I sought services at Verizon, Getenet offered a solution that "might assist". No thanks. His assistant manager, Kurt, wasted my time with explaining how they have to follow a number of steps to rectify the issue before providing a replacement phone of the same quality of the one that I had. WTF?! Kurt couldn't explain how "his way" was time effective for clients. On a side note, the assistant manager was wearing a NFL jersey... when I took note of how he wasn't even in professional attire, it dawned on me to stop wasting my time talking to him. Realizing that these guys weren't committed to rendering services/customer service, I left, called Asurion and am now being sent a replacement for the defective replacement phone. If you have a issue, need assistance-- check out another location. It's really a SHAME that the customer service is nonexistent at this location. read more

Agreed to a contract in April 2017. Have a printed paper with that agreement. Every month since then my bill has been INCORRECT!! EVERY month since then I have to call for a correction. Every month since then each person gives a new reason why and says, I will correct your bill... NOT!!!! Now it is June 2018 and Still my bill is INCORRECT. My bill has increased $30.00 with no premium channels, & got rid of DVR and the bill is STILL higher than the contract. You ask why am I still with Verizon? Damn 2year contact and I can't wait till my contact is up. Bye bye to bad customer billing service. read more

If I could give less stars I certainly would. Absolutely worse service. My internet continues to go out. Verizon obviously do not want to talk to their clients as there is no phone # anywhere on their website. They come out and supposedly fix the problem & then my service goes out again. I call again and they make an appointment two days later and then call and cancel bc they don't have enough technicians- I understand why now- they're constantly fixing their faulty equipment. So over them- headed back to Cox. read more

Purchased an HTC ONE and was told at the point of sale if I did not like it, I could return it within two weeks. I loved the phone but I noticed that it kept overheating on me. I have been in this situation before and know by now to take swap it out for another device because 9/10 times the same problem will occur, especially with new releases. So when I returned it, the girl at the counter took everything back and told me everything will be refunded. She failed to mention ANYTHING about charging me a restocking fee because I think she knew I would argue it over the fact that the phone was defective. So the next day I check my account and realized I was not fully refunded. I called into the store and the first representative could barely speak english yet continued to argue policy with me. The manager came on the phone afterwards and he sounded like a brainwashed individual saturated by store policy. It was like talking to a robot who kept repeating the same thing. I have been in retail before and it is simple to provide a solution for a scenario like this. Overall, avoid this place at all cost. They try to sell you bundles you don't even need for over $100 dollars. Customer service sucks. It is the Verizon version of the DMV. read more