The customer service is by far the BEST I've ever received from a mobile phone store. Ramy is the…read moreabsolute best person to work with, I'm always greeted with a smile and handshake. He also manages to give us the best deals possible without upsell pressure. I refer all my family and friends to him.

About Verizon, not any particular store. Verizon only cares about getting the most money out of you…read moreas possible. Expensive to start with, then added fees for any kind of help, Customer service (on line and phone) is long and poor, will not tell you about less expensive plans when asked, etc. I left and never will go back

once I got my phone back it was dead, The screen they used will Not allow face recognition and my…read morescreen keeps glitching. They'll say they price match. they offered to fix the phone , add a screen protecto, and a warranty for $120. I called a different repair shop they quoted $70. We agreed on $70 no screen protector no warranty. never said anything about a different quality screen

I thought I had lost all of my data & I'd have to buy a new laptop. They diagnosed my issue quickly…read more& had it back to normal in no time.

I have used this business to replace screen on tablet, transfer data and always have great,…read morefriendly service. Just had a problem connecting my USB cord to tablet. Fixed on the spot and charge was so low I don't want to mention. These guys are pros!

Great service. Courteous and patient. The fellas answered all of my questions and demo'd a few…read morethings. This grandma is always eager to learn! Hurrah, I was saved the expense of buying a new cell. Thanks guys.

I've been going to this site for years. The service is hit or miss. I have a corporate account and…read morethe use of a phone is a necessary evil so I make sure to update my phone every 3 years. I went here 3 times before I reached someone that acted like they gave a damn about my need to purchase a new phone and they actually had some knowledge about the products they were selling. He was friendly and actually communicated very well. For many of us, purchasing a new phone is stressful and my retail sales rep. this time was able to handle my stress. Each time I like to try a new type of phone so this time I purchased the iPhone X. The process was long, expensive and draining. I was sold things I did not need and in my stressful state I thought I was getting a deal...I was not. Thankfully, I stopped my purchase of $180.00 ear buds! I thought my phone required these wireless earbuds due to the type of phone I was buying. Holy crap, who has the money for $180 ear buds? I was also told I had to buy the $13.00 monthly warranty coverage. I was so exhausted I kept the coverage but have written myself a note to cancel it as soon as possible. Upside, I've had the new iPhone X for one week and I absolutely love it! Upside, my knowledgeable, patient, yet somewhat pushy sales guy did a great job of setting me up before I left the store.

I came with my son, was greeted by Colin. It was around 10 and he seemed drunk. Colin was very…read moreaggressive and demanding. We were trying to switch out 3 lines from tmobie to Verizon. Very unprofessional and inappropriate.

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

I went into the store to resolve a volume problem with my phone. Kristen suggested to upgrade my…read morephone to the newest model, it would be cheaper for me then to get a repair. They were offering $1100 trade ins. I followed her suggestion and upgraded, but she would have the new phone sent to me since the store had no stock. I paid the $90 sales tax up front, but when I looked at the receipt it only showed $900 trade in! When I showed her this, she said it is suppose to be $1100 and when I come back with the new phone, she would take care of it. I trusted her that she would, but after I received the phone at home and brought to the store to activate, I asked her if she took care of the $200 difference. Well, no, but we are good for it. I told her No, that needs to be done, now before we open the phone and activate it. She got really upset that I would not trust her for the $200 difference in trade in! This is not a Mom and Pop store, this is one of the biggest companies in the country, and you can't resolve this issue with a phone call if you told me $1100 and the receipt shows $900 trade in! She seemed too focused on the sale and had no time to rectify this issue, and the assistant manager was in earshot and heard all of this. She got very insulted that I would not trust her to make it right sometime in the future! I refused to have her activate the phone until this was fixed. She refused, so I asked for a refund of my $90 in taxes. She refused that and said take that up with AT&T and I am going to charge you a $55 restocking fee to send this unopened phone back! I said oh no you don't, I can send this back and it won't cost a cent. She then really blew up at me that she was losing a $44 commission! Well, Kristen all you need to do was to resolve the $200 difference with AT&T, and I would take the phone. I told her that I would file a complaint, and she shouted her full name at me and said go ahead. So here I am. After reading other reviews, this seems to be a problem store.

The strip mall is dying, the mall is dying, and I'm not feeling too good myself these days…read more Found the store after neck craining and swearing and pulled in. I was met by a quiet young man and announced I wanted a phone and a deal on one. Black Friday was almost here so.. Deal? What is this deal? What? Their faces were blank. They didn't even try and sell me a phone, nevermind a deal. The ineptitude was awe inspiring. I am now at Best Buy. And where did Hell did Verizon do with my favorite store at Partridge? And why are men in black following me?

The staff is awesome and very helpful. They have great deals on tablets. They helped me get on the…read morebest plan for me and saved me money. Won't go anywhere else to buy a phone.

I have to give a special shout out to Mo. My sons iPhone 11 was not working. He was very frustrated…read moreabout it and I tried calling so many other locations to see if I needed to schedule an appointment to come in. Every location was too busy to answer their phone. I also tried calling the Apple Store and as I'm sure many know it's difficult to get in. After calling and texting them I got nowhere. But the. I gave just one phone call to this location and Mo answered. The moment I told him what was wrong with my sons phone he immediately knew what the issue was. He stayed on the phone with me till I could take the necessary steps to fix it. We were off The call within a few short minutes and now my sons phone works great. Thanks so much Mo for your help!

From the owner: Visit the T-Mobile store in Clinton Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 17370 Hall Rd Ste 128 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have the annual Geek Squad service contract as I have had for many years. I find it worth while…read moreand yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization!

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to…read moretry on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco