Slowest service of any FAST food place I've ever been to. No one has a clue what they're doing and the place is disgusting

My better half went here tonight and ordered at the counter, some volcano burritos with no sour cream. She noticed it was the lead or the shift supervisor who made them. When I opened mine at home, the amount of ingredients was a SOLID 1/3rd of normal. Sometimes I just bit off layers of tortilla only. read more

Got Taco Bell at broadway picked up my taco and this is what happened I opened a couple other ones and there was barely any meat read more

Taco Bell / KFC - Picked up my taco and this is what happened 1 star - Fast Food Near Me - Bangor, Maine

I went through the drive through and it was horrible. I clearly said vegetarian and no meat and I was given the Taco with meat. Young kids working there do not pay attention at all. read more

I'm sad to say this was the worst experience. I know all about being short-staffed but sitting 2 cars back and sat over 30 minutes. Didn't get everything I ordered but after sitting for 30 minutes didn't want to go back for another 30 read more

If I could rate Taco Bell, I would rate it 0 stars!!! I ordered 2 Beef Chalupas and a Taco Supreme. The taco completely fell apart, making it inedible. The meat tastes disgusting, like someone laced the meat with soap. I had to throw my entire meal in the trash. All I have to say is "There goes $13 down the toilet!!!! The only GOOD thing about my meal was the soda!!! Taco Bell USED to be very good. NOT ANYMORE!!!!! read more

There are extraordinarily long wait times for dine-in orders--30 minutes+--and a less-than-pleasant attitude from the staff. I wish there were more locations to choose from. read more

My husband and I went to this location yesterday. We saw a sign for the cantina crispy chicken taco directly up front behind the register. My husband asked for it. The cashier said, "we don't have it" My husband is a soft speaker. I thought maybe she didn't understand. So I pointed at the menu and I said, "that one there that's on the menu." The cashier immediately got a tone and said, "I don't know what you want from me. We do not have it." She appeared to be a minor. No point in arguing or trying to talk any further. We just turned around and walked out. read more

I've been here many times for picking up orders and eating. Aside from a few managers no one cares about their job, with meals usually taking +20 minutes to be made. The foods always subpar and unless you're dying for one of their meals (which they might not even carry) I recommend wouldn't anyone come here read more

Guy at intercom was very rude to me as I didn't hear him well and the guy at the food window gave me my taco and it was half in the paper meat, cheese etc- never come to this Taco Bell unless you feel like wasting money! read more

don't bother coming to this taco bell. go to the one on hogan road. came to this one and the workers were super rude. didn't say a word to me. then they gave me a completely uncooked quesadilla. chicken was cold and the cheese wasn't even melted. it was just a tortilla with cold chicken and shredded cheese. read more

I went there today. The signage on the door says that they are open at 1030 I went into the lobby they said the lobby does not open until 11:30 i had issues with the fact that it's at the lobby was open on the door and on their website that it was open at 10:30. Taco Bell seems to have gone from an iconic fast dash restaurant to a joke among fast food restaurants. At least the ones in Bangor. read more

I will never return to this Taco Bell.... There food is so shitty and they barley put any meat in the crunch wrap supreme

Although the food was really good, the customer service my friends and I were given was awful. The employees have no idea what they're doing, as we were ordering, the cashier would get distracted and miss half of our order and we would start again. We waited over 20 min for our food and there was a huge line forming, they must have been under staffed. then we ask for sauce packets and a woman throws them at us instead of just placing them in the bag. Every time we go to the drive through, it's just as painful. We asked for just a sierra mist and the drive through worker was very rude to us the entire transaction. And this location is constantly forgetting parts of the order. read more

"No red funds we guarantee we make your food correctly" girl I ordered a soft taco and a quesadilla and a Diet Pepsi they gave me regular Pepsi two teaspoons worth of filling in my taco and my quesadilla was not cooked at all I swear that guy must have been a police officer and gotten fired for being too aggressive bc I used a gift card and it didn't work immediately and he looked at me as if I was committing fraud and talked to me as if I'm twelve and I ate an extra cookie and said a snoopy comment read more

Asked for my food to be placed in a bowl because I can't eat the tirtilla or she'll and they refused.

*If you have allergies or are vegan*...even when asked 2 replace all dairy items with pico ( Fresco style) this location crossed contaminated and there was a notable amount of cheese shreds within both tacos i ordered. Im vegan but if this was given to someone with an allergy they could've got sick or worse. I was clear about excluding dairy. Very clear. It seemed understood but obviously they were careless. An allergic person could recieve this and straight up die on the table! ! ! ! ! 0 outta 10 read more

Update 6 years later. Still an awful location. You will consistently wait 15-20 minutes for food and it still comes out cold somehow.

I have never left a bad review. In fact, I've never left a review before. But when I tell you that I was completely and utterly disgusted at the customer service, I received with the Taco Bell near me I mean it. I have never experienced customer service like this in my life. As someone who works in customer service I don't expect you to always be on your game, I don't expect you to always be completely nice to every single customer that walks in the door. But I do expect you to respect me and to respect the other customers that are waiting. I expect you to be nice to me until I give you a reason not to be. I walked in to my Taco Bell this evening at about 11:00 PM. The Taco Bell near me does not close until 1 AM. I went into the lobby after work to order my food because I only had Apple Pay. I waited in the lobby for nearly 15 minutes, which is it was not a problem at all I do not mind waiting especially if they're busy. But there was no one in the drive-through, nor was there anybody except me and one other lady waiting on her DoorDash order. Still not where I see the problem. I waited for about 15 minutes before some girl looked at me and said, are you DoorDash. I said no I'm just waiting for somebody to come take my order. She proceeded to look at me and told me they do not take orders in the lobby anymore. Which is perfectly OK. Except for I was here last week and they did in fact, take my order in the lobby. so I got in my car and I went through the drive-through. It wasn't a big deal I'm not opposed to going to the drive-through. When I went through the drive-through the first thing this lady said to me is what can I get you. Which also is an a problem, but I could've done without the attitude. I proceeded to give her my order and she proceeded to say well. I don't know if we have that because we close in five minutes. At this point it was about 1130. The drive-through closed in 30 minutes at this point. I just let that go and I didn't say anything to her. She continued to give me attitude throughout the entire interaction. I eventually paid and got to the window. proceeded to give me attitude the entire time that he was handing me my food. they did not say have a nice day or have a good night or anything like that they said OK bye. I am truly an utterly disgusted by the customer service that I experienced. I did not give it to back to any of the employees. I was very nice to them. I can't understand when I do something wrong and maybe some of the words that I said should've had less attitude behind them. But I was very nice up until the point where I couldn't be anymore. This is not the first time I've experienced this level of customer service at this location either. I come here at least once a week after work because I work super late is the only location near me that's open. Every time I come, I am greeted with nothing but attitude and disrespect from every single employee that works there. In fact, I went there with a friend one time and they gave me an extra taco on accident. She proceeded to take my food back from me take the taco out of my bag and put it in somebody else's bag. The person had seen this and looked at me with other discussed I will not be returning back to this location. I'm going to find some thing different or I'm going to start making my own dinner. I work in customer service six days a week at least and I would have never lost my temper like that on a customer ever especially one that was not rude back to me. I understand that you guys are incredibly short staffed, and that the patient is incredibly thin in the in the workers. But regardless of whether or not, you are short staffed or the patient is then I should still be experiencing great customer service The problem is the attitude. I was completely and utterly disgusted by the customer service I received at Taco Bell today. I will not be returning. Not that i think this review is going to DO anything, in reading the amount of 1 stars this place gets, im not shocked with my experience or think anything is going to be different, but i do not advise people to stop here, unless you want to be waiting forever for food, or want really bad service. read more

After arriving to the place, I waited in line for nearly 10 minutes before the cashier asked me what I was doing standing there before taking my order. Shitty attitudes and cold food read more

Saw the Baja freeze on the menu and the lady said they don't carry them. If you don't sell an item make sure to take it off the menu if it's not offered so I'm not forced to get something else in the drive thru. Last time I went was 3 years ago and nothing has changed. read more

Being from Canada, I've never had tacos before, they're your neighbor not mine. But I was pleasantly surprised. Crunchy yet soft. Hot and cold. Spicy and not spicy. Different components of the taco provide different things. Separated, they are meat, tomato, shell, cheese cut up into small pieces, red pepper paste stored in an easy to open plastic wrapper, but together they are taco. belle! taco belle. taco bell. read more

I've seen like 4 different people go up to the door to ask for silverware smh i just want my chicken pot pie

The employees at this location seem to specialize in being unfriendly. I am rarely greeted with a smile or any kind of welcoming vibe, nor am I thanked when I make my purchase. If they do say anything, they sound like poorly-trained robots with no social skills. I know it must be a difficult job with low pay, but retail customer service means treating customers with basic civility at the very least. Apparently the management of this restaurant has little interest in maintaining even a simple baseline of good customer service, which is a poor way to do business. read more

Simply terrible. We ordered in the restaurant and took the food to go. We got down the road before we realized several things in our bag were wet and soggy. Of course it's not worth going back but I am still hungry and disappointed enough to leave a review that no one will read. read more

I love taco bell (during the day). I get out of work at 11 so I always stop and grab something to eat. Everytime I go through the drive thru they seem to always have a bad attitude like they hate their job always saying things like "taco bell" then I order then I get "ok , what else" then tell me what my price is with a poor attitude. They never smile. When I get my food its always cold, poorly wrapped to the point of everything falling everywhere. They forget ingredients (ordered a Chipotle chicken wrap and they forgot the Chipotle sauce so it was just chicken and cheese.) read more

The only Taco Bell in the area for dozen of miles - so I figure hey, let's try this out! Well, we started inside, but the cashiers didn't even notice we were there - they were chatting amongst themselves for several minutes. We were starving, so we stuck it out though. Eventually, they came to take our order, and when we ordered a chicken chalupa, we were informed they were out of chicken & only had beef! Reallllllllly? We suck it up & decide to try something else. Food was typical Taco Bell flair, aka it was edible, but not by much. Long story short - if you want Mexican, grab something from Miguel's, Pepino's, or take the trip to somewhere else! read more

Oh man... Service took FOREVER! But the food is always good though and the staff is nice.

This is a no star review. I've had many persistent problems with this location over the years. I've been patient enough to try them again and again but they always disappoint. Here is what you can expect if you use their dining room (please don't): The line will start at the door, not because they are busy but because they are slow and understaffed. After 10 to 15 minutes in queue you will finally be able to give your order. You will then shuffle off to the left to wait awkwardly with 6 or 7 other poor souls in an area that was designed for 1 or 2. After 20 to 30 minutes of lingering the lone food preparing employee will holler out a vague description of your order at which time you must lunge forward and claim your prize lest someone else snatch it (I speak from experience). With a victorious strut you take your taco back to your table but this isn't the end of the tale. Oh lawdy no. When, not if, they mess up your order you will have to haul your taco back to that awkward group and patiently wait. You are on your own at this point, no one at PepsiCo will help you - the employees are completely unaware of your existence. You must find the strength to summon your inner tiger and pounce on the Taco Bell employee the very next time they turn to holler out an order. Don't be shy, fortune favors the bold, grab them and have them correct your order. The drive thru is better insofar as that it is faster (duh) but the order accuracy is still abysmal. Don't drive off until you have thoroughly audited your order. read more

I often had to get food here because I would have quick breaks at Husson University or get out after 10pm at work on Broadway. Not once have they ever gotten my order right. Yes it's fast food and no they don't perform well. I always would ask for sauce and they wouldn't give it to me or ask for no beans on my fake mexican food item. Yes I would special order but they would repeat back to me how I ordered and pass me a bag with nothing how I ordered. I remember once I had ordered a burrito and they had gotten it wrong THREE TIMES! I went back each time too and the last time I hollered at them. I remember once they didn't put any sauce or butter in for my chicken and biscuit. So I parked my car and went in: they loaded the bottom of the bag with 16 hot sauce packets and three butter packets. Who's paying these jokers? They're costing the company money every time they fork over the loads of extra sauce and screwing up my orders and having to remake it. I remember more times than not they've wasted my time by me having to go through the drive through me pulling away opening my food and having to go back inside to have them remake it. That ALWAYS happened. This place is a joke. I know one person who works there and only trust her to put my order together. Stephanie is her name and if you have problems there ask for her. Some of the employees are a bunch of hillbillies anyway so I shouldn't expect too much from them. read more

Had lunch here 7/28/13. On first Taco, bunches of black hair in my food. Terrible!!!! Tried to complain to Taco Bell, they won't acknowledge the store #. Beware!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Always incredibly slow and usually messes up on at least a part of my order; ie i order mashed potatoes and get wedges or order a taco of some sort and get some other taco bell menus item. Tonight however takes the cake in deplorable service. I'm usually awake late night, there aren't all that many choices around 11:30 to midnight. I called ahead to this particular Taco bell/kfc restaraunt(broadway in bangor) to inquire about the items served late night. The gentleman that answered was curtious and confirmed that they absolutely served their FULL menus until midnight. I drove to this venue as I was basically assured that I would be allowed to purchase ANYTHING from their FULL MENU. I arrived before midnight and attempted to order a $5.00 famous bowl fill up box(famous bowl = mashed potato, corn, gravy and popcorn chhicken. Comes with your choice of a drink and cookie).. I was at this time notified by a less than impressed sounding gentleman working the radio that I could NOT order this particular item, so I inquired "what am I allowed to order?" at this point the man stated "we have chicken" so I then asked "okay.. can you elaborate?, what do you mean by "we have chicken?"" at which point a very curt female voice answered me "we have some bone in chicken and some popcorn chicken." I then asked " what else are you offering right now?" she said "some tacos but just chicken (no beef) and we can't do more than a couple" all the while both sounding very angry with me for attempting to order anything at all. This place is the slowest "fast food" place in a 30 mile area to begin with... And then on top of that they were rude and refused to serve almost anything within the stated business hours. 1 out of 5. Will have to settle for Tim's or MCdicks if you want any semblance of service at all in this area. read more

So I have someone waiting in the car for me, and I figure, it shouldn't be long...it's taco bell! How wrong I was. There were three teenagers doing their thing in line in front of me, possibly counting out pennies, who knows... so it took a while. That's cool, I have patience. They seemed to get their food immediately, so I wasn't too worried. Besides, it was dead in there! So I order, and then begins the waiting game. It took at least ten minutes to get my food, during which time someone came and went through the drive through. Grrrr. While I was waiting, I noticed what a really, really NICE KFC/Taco Bell this was. I wish I didn't leave my phone in the car, because the stools were these really cool retro dealies, and even the posters on the walls were really cool! But in the meantime, I am waiting for my food. And waiting, and waiting. Finally someone comes up and asks me what I am waiting for. I almost tore his head off at this point. It's not like there were throngs of people standing at the counter, it was JUST me. Before I could yell at him, the food came out. The food is about what you would expect, which for taco bell is a good thing. read more

My fiancee and I have gone here about twice a week for a month. I have only ever had a good experience here once. Our orders are always messed up (wrong food, leaving stuff on we asked for off, generally not listening), the staff are very impolite and management is of no help. I've contacted corporate about it and today got coupons to cover the issues, we came here today (sitting here as I'm writing this) and still had issues. For once the staff was actually nice today, but the order was almost completely messed up. Asked for no jalepeno sauce on the quesadilla, still had it on it, taco still had lettuce when we asked for none, the quesarito was burned to a crisp and looked like a toddler wrapped it with almost no meat. The pintos and cheese is supposed to have a 3 cheese shredded blend but had nacho sauce in it for some reason. We will not be coming back to this location and will instead try out the Brewer location to see if it's better. read more