My recent trip to Taco Bell was truly enlightening. I finally understand how a place earns a proud 3.8 stars. I walked in and stood at the counter while multiple employees made direct eye contact with me--so at least I know I wasn't invisible. After waiting long enough to reconsider my life choices, I loudly said, "Hello?" and asked if anyone was working. Bold move, I know. That's when an employee--possibly a manager--who was comfortably seated at a table deep in conversation with another worker decided to grace us with his attention. No name tag, of course, but he offered up "Jacob" when I asked (sure). Instead of something radical like, "Sorry about that," I was informed that I "had to wait." Wait for what, exactly? The conversation to wrap up? The stars to align? I stayed patient and didn't match the energy, but the highlight was when "Jacob" said he couldn't wait to get my complaint. Confidence is admirable. Customer service? Not so much. If the goal is to treat paying customers like background noise while prioritizing table talk, mission accomplished. That 3.8 rating isn't a mystery--it's generous. read more

It was honestly horrible experience, i understand that drive-thru is priority but that doesn't excuse the lack of effort and respect that should be given to the people inside! I had an online order to pick up and my partner was going inside for me. I'm currently injured, not able to walk without assistance! I knew that she would need a picture of the order number and name so I gave her both. She showed the staff the order number and name yet refused to give her my order for some reason? She was then waiting in the restaurant for over 15 minutes waiting for an order that was in front of her the whole time! I then had to unfortunately get out and walk inside just to only give the staff member my name and suddenly the order had appeared. I'm not sure what that insinuates but it's a bit uncomfortable to me and very disrespectful. While waiting for the staff member to look for my order I over heard other customers complain aloud about their wait time too! It was a horrible customer service experience and I don't think they have any plan of improving soon. It's unfortunate! read more

Delicious food and good tacos are the best! Sometimes they are slow to serve or get the order wrong. But today I love them.

Most clutch late night road trip stop. Made the food to perfection in 39 seconds. Filled my tummy with happiness.

I have been coming to this location for many years, and it always had good food and fast service. My husband and I went this last weekend, and did not have a good experience. The front desk service was slow and the tacos, and Quesadillas were noticeably underfilled. we will not be returning to this location. read more

There is absolutely no reason for this store ratings to be this high everyone working in there is unprofessional lazy extremely slow I had been waiting in the lobby for awhile not one employee acknowledged me, I got fed up and went through the drive thru to pick up my order asked the lady at the window if anyone was working the front she said yes the moment I confronted her this bitch and yes I'm going there because that is what she is going to tell me she has to go and close the window in my face Very unprofessional surprised they are still open and has to go where because Ik that are getting paid I am going to do complain to upper management if no action is taken i can see why they are the way they are there is nothing to improve except for firing the ones who can't and are not capable of doing their jobs read more

Floor was dirty in lobby, the employees DO NOT acknowledge your presence even though they see you and make eye contact, and even though there is a front register, someone didn't want to take out order in person even though we wanted to pay in cash. I will NOT be returning. Probably the worst service i've ever had in a taco bell. Food was average. read more

Worker wearing gloves to walk out of building touching doors to hand bags to parking customers, then heading back to line to touch food. They need to take off gloves before leaving the back n then wash hands to get back on line. Food was stale no crunch to the tacos. The floors were sticky in the lobby. read more

Still consistently the best Taco Bell in the area! Food is always fresh and staff is courteous.

They have RAT really bad!!! They have tunnels in the dirty section by the drive-thru!!!

Online ordering does not always work at this location... said order was not on their system even though app said it was ready, had order number, and stated it was correct location. Drive through employees not helpful. Wasted trip. Have to do additional work now to get a refund. read more

Some of the employees are freaking rude and arrogant. One used a foul language against me saying "'You are a bullshit" . I will never recommend someone to order from that location. read more

Had a mistake on my order last night. Tried to call no answer, stopped by on the way home today to get my cravings and they not only gave me my missing items but gave me a drink. Very respectful and nice gentleman helped me out. read more

Update: this Taco Bell gave me food poisoning. I am very disappointed. My tummy hurt. I threw up.

The service at this location is HORRIBLE. I placed my order at 7:46 and am writing this review still waiting at 8:12. I've seen 2 people come in and order way after me and they have already left. Corporate needs to come and step in on this place. They are giving Taco Bell a worse name. read more

Taco Bell - Fast Food Near Me - Dumfries, Virginia

purchased two of the new boxes with a burrito, taco, chalupa and they were old. like they'd been sitting on the counter and someone stuck them on a warmer. no taco sauce, just cheese..... terrible......................have not used this taco bell in over a year, now i remember why i stopped going there. corporate attention is needed here.................... read more

Where are my sauces??? Zero sauces in the bag. Come on man! I got home and there are zero sauces!!!

It's Taco Bell so it's what you'd expect. I mostly go at night and have no issues at the drive thru and they get my order right. I don't suggest going in the evening when they are busy because they make every car in the drive thru pull to the front parking lot and you have to wait for God knows how long for them to bring it out to you. The food quality is good typically though. read more

Normally I don't review fast food restaurants. However I stopped in for a quick taco on my way to an appointment and I was served the most perfect looking and delicious Taco Bell taco I've ever consumed. Good on you TB. read more

This middle eastern woman was so rude terrible customer service. She had an attitude the whole time and treated others the same absolutely ridiculous read more

The employees are lazy. Say hello to the lady working the counter she immediately turns her back and makes food. Next guy walks over and says one minute. Literally 10 minutes of waiting without being helped. Needless to say they messed up the order as well. Just have really low expectations when you come here read more

Taco Bell - Lazy employees - Fast Food Near Me - Dumfries, Virginia

The first impression is no one works here. Need bathroom code and staff avoid me until I yelled for help. Self order kiosks mainly and no help from staff in back. Very loud foreign language talk by manager and staff is a big distraction. I left with a "Never Again visiting" attitude. Maybe drive Thru only. A 2 on the 10 scale. read more

I really hate that this Taco Bell is the closest to my house. They have the WORST service. 4 times now I've been asked to wait out front for them to bring me my food, only for me to sit outside for 30 minutes and have to walk inside to find that my food had just been sitting there. This last time I complained bc my tacos always get soggy and the bottoms blow out. The manager just stood there and continued to make other people's food and didn't even acknowledge or speak to me at all. I know...what can you expect from fast food?? WE STILL PAY for service. Some of the employees are nice, but the MANAGERS have no clue how to run a business successfully. read more

I really enjoy Taco Bell and I've never had issues with employees or my food at this location. Normally, they have short wait times and I swing through on my way home. Unfortunately lately, they keep having long lines that reach all the way to the street. It appears to be an issue about 10:45 pm. Idk what occurred to make this an ongoing issue. However, when it first started, I thought it was due to the return of the Mexican pizzas. They have been out for a while now though and the line hasn't improved. It could be a manpower issue and they don't have enough people at night. I hope it isn't that they don't think they need more people working because they clearly do for late night. read more

Just had the worst Taco Bell experience. Came through the drive-through and had a terrible time ordering. I could not understand her and she could not understand me. Among 2 other things, I requested 3 soft tacos, 3 sour creams, and an UNsweetened ice tea. When I looked in the bag there was one soft taco and no sour cream. Went inside and waited easily 5 mins before anyone even acknowledged my being there. Finally got things straightened out and drove home. But then discovered one last problem. Sweet tea. read more

Best Taco Bell I've ever been to. The service is impressive for a fast food place. Surpasses your normal expectation. The drive thru service is quick. The gentleman in the drive thru tonight 3/1/20 was particularly pleasant and delightful. I always get Updating 6/22/20 Another 5 star review. I've taken about 2 more trips to this restaurant since my last review and they do not ever fail to be great delivering their customer service. Keep it up I just love their considerations and care... it's rare in fast food. read more

Rudest employees servicing customers. Don't make the same mistake and stop here like I did.

Looks like management changed or the new upgrades on the building are forcing them to not add the normal amount of filling to their meals. I've always ordered the Crunchwrap supreme and never had to complain about the filling. The last 4 times I got a Crunchwrap there was barely anything in the Crunchwrap. Mostly just lettuce and cheese. There was barely any meat. I expect management to fix this. I shouldn't have to complain to them every time to get a Crunchwrap with adequate amount of filling. read more

Terrible customer service. I don't write reviews on fast food typically but this woman was just that rude I had to. The lady took my order wrong. When I came back to correct it the lady tried to say I told her my order wrong which I KNOW I didn't. Why would I order bread and cheese? She takes me quesadilla back, slams it in the trash, and continues to bad talk me under her breath saying that's not what I ordered. Then she says don't worry I'll change your order. No, you are giving me my correct order. She gives me my order and tried to say have a nice day. Management, do better with your employees. Her behavior was so nasty to the point I felt I had to write this review. read more

This Review is for Amie! She was great! She greeted me with a smile and took my order and was patient while I decided what to get! Her customer service skills are Great! Thanks Amie you're the best!! read more

Its taco bell. You know what youre in for when you decide to go there. Fast food. Not good for you, quick in a bind type of deal.

Does not offer $5 boxes, does not get my business. The $5 box is a great deal. I guess they are trying to gouge people coming off the highway. read more

This place is so modern that it kind of sucks. 4328 is the code to the ladies room. Your receipt will be texted, emailed on non-existent. So, when the guy asks you where your receipt is to prove you actually paid for the drink you have to track a human down for to request, your mind kind of explodes. No humans helping. There might as well be robots running the place. read more

The worst customer service. The lady taking my order was rude and mean. This location the prices are higher than the other locations and have the nerve to be rude. Sumana is the lady's name pee the receipt. She should not be working here. I will NEVER come back to this location. I'll drive 5 to 10 extra miles for better service and price!!! read more

Staff seemed very off from charging me more than what I bought and then blocking my number after I call and complain it's crazy save your money the foods mediocre as well read more

Ok, I wouldn't leave this review b/c fast food is fast food, but this location deserves some recognition. I only use the drive thru and it's always fast. I'm always greeted by a friendly person. My orders are always correct. My tacos are NEVER skimpy. They employ the best of the best IMO. read more

This is a bad place to order...I say that because they struggle w English and cannot seem to get orders right...and there is no number to call to correct it ...I gave it three times since my son loves Taco Bell...no more read more

Been coming here almost every week since before the remodel. Came tonight to order my usual, mexican pizza no beans with two tacos and my mexican pizza barely had any meat in it and it didn't taste like it was cooked all the way. The new employees are nice but you have to ask them more than twice to get the sauces you asked for. Idk the next time i'll be back. Very dissapointed because this was our favorite taco bell. read more

The drive thru line is always super busy at this Taco Bell. They knock it out pretty quick considering how busy it is. My food is always hot and freshly made unlike some other fast food places. There is a variety of things that I like here. The only downside is the sales tax is very high in Dumfries (10%). I can't ding them for that because they can't control it. read more

This place was super fast . We went inside. The reason I am giving it a one is because of cleanliness. Upon arrival there was a young man standing in the doorway cleaning . This same young man took out order and gave us our order as well. We watched him very closely and did not see him wash his hands. The tables and flies were very sticky and the soda machine was very dirty . There was trash all over the floor as well I just wish we took pictures to show. Will never be going here again! read more