It's definitely a ZERO RATING but I had to rate a 1 to post. My coworkers (which we are all nurses) and I frequently use DoorDash for Taco Bell since we work overnight and can't always leave our facility. Unfortunately, our most recent order was incomplete--the delivery driver only brought one bag of our food. I called Taco Bell and spoke with a manager (either Juan or Jose, I don't recall which). He confirmed that the DoorDash driver had left one of our bags behind. I offered to come pick it up and simply asked if they could remake the missing items so our food would be hot. Shockingly, he refused and told me I'd have to pay again. I had to laugh--how much would it really cost to remake one Mexican Pizza and a Hard Supreme Taco? It's not coming out of your paycheck, Mr. Juan or Jose. A little customer service goes a long way, and clearly, management skills are lacking here. You run that Taco Bell location, but you don't own it. No worries, though--neither I nor my coworkers will ever spend another dime at this location. read more

OKAY TACO BELL's NEW MENU ITEMS. Now, I haven't had Taco Bell in forever. BUT, when I saw this TickTock of their new menu items I was intrigued..... It was a rainy day and take out was the choice of the night. We ordered the - Cheesy Chicken Crispanada Deluxe Box. That contained; Cheesy Chicken Crispanada/Chalupa Supreme/Beefy 5-Layer Burrito/Cinnamon Twist/Spicy ranch sauce - Cheesy Gordita Crunch Box: contained; cheesy Gordita crunch, beefy 5 layer- burrito chips and nacho cheese sauce (Both with medium sized fountain drink) And it was really good I was genuinely surprised. The nacho cheese sauce reminded me of the movie theaters. The cheesy Gordita crunch was my favorite .( double layer!) The cinnamon twists!?!?! Wow. Try them out. They did good! read more

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Incredible!!! This place is outstanding. I love the staff the fresh seafood and the ambiance. I wish they were open every day !!!!! read more

love taco bell and this one always gets things right, don't love the ai lady doing orders at the drive through

Bro told me they were out of Baja blast which is the most disrespectful and disgraceful thing that has ever happened to me at a taco bell ever!! They also use ai for there ordering service. They also told me my hair looked bad which was very hurtful, BTW there "soft" taco shells were extremely hard. Lasty I had to wait 2 hrs in line to receive my undercooked taco. So in conclusion DONT GO TO THIS TACO BELL read more

Awful staff conduct. Who I believe to be the manager got snippy when it took a minute longer to order, mind you it was late at night and no one was behind us. He then charged my brothers and I 8 dollars for water. Unacceptable read more

I was there this past friday night around 1am and i ordered a supreme combo doritos lovos taco and 12 pack cinnamon bun delights ... my food was bery cold when i got home. Mind you i only live five minutes away from this establishment. I called right away and spoke to a manager they understood very little english, i complained and she took my order and name down, leaving it in the back for the future manager to have acknowledgement. I arrived today @ 5:30 to have my order remade, because that's what she stated she would do! I spoke to Riverhead's manager Victor and he would not give me my complimentary meal and was very aggressive and very nasty about it and I was very dismayed that they would act like that was me so I called Corporate and I'm filing a complaint against the manager read more

Terribly slow, terrible service, order all screwed up, food cold, sitting area filthy. Avoid

The worst service of any restaurant I've ever been to. Drive through usually takes 20-30 minutes to even acknowledge you, if you go inside it's all digital and then don't take physical orders. Went today around 1:20 and I waited on the drivethrough for 20 minutes, finally gave up and pulled around and there was nobody at the window, also I had 5-6cars waiting behind me to order read more

When the ladies are working this locations run like the navy. Thank you ladies, appreciate you.

I wouldn't normally review a Taco Bell but I was amazingly surprised by the food and service compared to most Taco Bell restaurants on Long Island. This was by far the best food and service I experienced at a Taco Bell in years. Crunchy shells, filled to the brim. Mexican pizza was assembled correctly and nicely. Not a mess like most other places. Employees were friendly and professional. They checked the bag before handing in over. The staff is well trained in the fast food service industry. The only negative is the short drive-thru where it's difficult to get in line the way the entrances are setup. read more

If you only read the reviews for this Taco Bell...you probably wouldn't stop in. But I really wanted a crunchy taco...so ignoring the reviews I marched forward and ordered three crunchy tacos and a pinto and cheese (with extra sauce). I took these back to my hotel room. The drive through was quite slow...typical of my experience with other Taco Bell restaurants...not sure why? In any event...my tacos were perfect...tasty and satisfying. Give them a try...!!! read more

Taco Bell Is an excellent choice for Mexican cuisine. I am Most definitely Recommending This Franchise To All Of My friends and family members. Especially the Chicken Taco Roll ups Party Combos And the Taco Supremo Patty Packs. read more

Taco Bell - Fast Food Near Me - Riverhead, New York

Great food wonderful people great atmosphere never leave hungry tacos are life for real

I've been coming to this location for a number of years and have never had a bad experience. The waits can be long but that's common in popular locations. I can't comment on the drive thru as I always eat in but this is one of the best Taco Bell locations in my opinion. The food is always fresh and there's plenty of seating inside. Yum! read more

Taco Bell - New ordering kiosks are awesome! - Fast Food Near Me - Riverhead, New York

I know its taco bell and you get what you pay for but I wouldn't go to this location again if they were giving food out for free. Went on a weekday at 12 noon and recieved stale and cold nacho fries, a cheesy gordita crunch with no meat, and a raspberry freeze that was half full and tasted like diluted soda. I won't be coming back to this location again read more

FROM ZERO TO HERO! New Employees, Great Improvements to building, Staff is really on-point and got my drive-thru order right! Things are looking up - and it looks like someone is listening to complaints and getting them fixed! Great job staff - The new employees seem to be making a great effort to represent the brand,,, read more

hot, steamy and stinky in here. they played passion fruit by drake tho so 3 stars -great read more

Make sure you get a receipt when you order your food. Lately when they screw up your order or forget something they give YOU are hard time, like the money is coming out of their pocket. What ever happened to the customer is always right. I guess yah went out the window. I had to wait 20min inside for something they forgot but good thing i had my receipt. I was still given a hard time. Finally had to go back through the drive thru to get my food. Horrible customer service read more

el cajero que tomó mi orden no la tomo de forma correcta aún cuando repetidas veces se le pidio que no agregara un condimento al cual soy alérgico, y en vez de cambiarlo le agrego más, 3 veces tuve que regresar para que al final mi orden nisiquiera estuviera correcta, pésima actitud del cajero. read more

Another long wait. But at least I got to smell some new funk in the dining area. The following is for corporate: the next time you put your messy nachos in a flimsy box I will send you a bill for my dry cleaning. Who the hell thought of this stupid idea?! What-did you save 2 cents by not using a plastic tray? What's next, soda in a box? read more

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i had a horrible experience at this taco bell, some random family took our food and we went to fix it tue manager David L started yelling at us saying "maybe learn to pick up the right name" yet me and my boyfriend were standing next to the pick up counter doing our drinks at the fountain and we didn't have a chance to grab it because the people took it and left immediately, and it was a hassle to get it fix and the order they had a completely different order from us, manager was an ass. read more

Did not give us any drinks with our order. These drinks were already paid for through door dash and the driver tipped but of course I don't believe it's his fault. The driver walks in and they hand him the package. I've done it myself enough times to know who's fault it is. After reading other reviews I can see that it's this restaurant's standard procedure to not provide the drinks and at that point it's a pretty good scam because there's not much that can done about it when ordering through door dash. I could be someone not able to drive (I am not) and I'm shit out of luck. I did try calling them to just talk to them to see if they wanted to make it right. I quickly found out that they will just hang up the phone on you if you do try to call. Not sure if this is because my number is linked to the door dash order that they are purposely not filling with the drinks or not. Seems like it adds up to a heavy drink conspiracy with this Taco Bell in riverhead. Consider yourself warned! read more

I went inside today and tried placing my order through the kiosk and it wasn't working. So I go to the counter and waited for another gentleman to finish ordering his order at the counter. I waited over 10 minutes before I was acknowledged to find out there not taking orders at the counter that I need to use the kiosk. I said it's not working so you can't take my order here. Nope. Are you FU***NG kidding me. Even the gentleman that just ordered said the was FU**** up. I will never waste my lunch break there ever again or even eat there ever. What a dump. Stay far away from this place. Worst service ever. read more

Didn't even want to give a star . This place needs to be investigated IMMEDIATELY ! You tell them your order thru the drive thru they ask you a million times is it correct. You get to the window and no matter how much food you get they put EVERYTHING in one bag . They stuff it in there. If you get lucky your chips won't be dumped everywhere in the bag . EVERYTIME I come to this location they always don't give me an item from my order EVERY SINGLE TIME NO MATTER WHAT IS IT . They need to be investigated I have an inside source and they said that the staff is pocketing the money if the customer doesn't come back for that item . INVESTIGATE THIS PLACE IMMEDIATELY!!!!! read more

Friday February 11 2022 10:00pm, my father politely went to ask for a fresh chalupa and the so called "manager" named Leonardo was upset about the chalupa and told him it was hot but it was ice cold. He was really rude to my father and raised his voice at him... my dad who previously managed a tacobell store for 24 years obviously knew what he was talking about!!! This is the first time I've ever had to give a bad review to a store... they should retrain the "manager" and teach him how to talk to customers the proper way. thank you the store number is: 009509 read more

I wish I could give this place more stars but I really can't. They are extremely slow here. Never have enough staff. Expect to be here for a good 20 mins unless you get lucky and it's empty. Also drive thru does take priority here. So if the line is long on the drive thru it's quicker to sit there then to go inside. And I mean ALWAYS is quicker. I've gone inside thinking I'll beat the drive thru and I'm there twice as long. I see the car I would of been behind plus five more. Just frustrating. They just redid this place and thank god the old one was nasty inside. This one is slowly getting gross inside too. Hope they don't let it get out of hand again like the other!! read more

Riverhead Taco Bell.. you can't tell 12 year olds Tacos "don't come with tomatoes". And then upcharge for tomatoes. What the heck is wrong with you? The child I'm speaking of was ordering from a picture on your wall... That had tomatoes on the taco in the picture. Your management needs to find out which staffers are up charging kids for tomatoes on tacos Huge thumbs down to you Riverhead Taco Bell read more

Food is always delicious because it's Taco Bell. (Oh wait- I'm eating it right now and these jokers don't even know how to assemble what they're supposed to make. This sucks. How do you mess this up!?) But for real, it is the slowest service ever!!! Are there no managers and competent staff??? I live two mins away and wish this situation would change! It's ridiculous that I have to shut my engine off in the drive thru so my car isn't running a half an hour. Fast food???? (PS- I'm writing a review as I'm waiting for my food right now.) #tacobell needs to fix this problem asap. read more

The serviceman very poor and the wait here regardless of drive thru/indoor dining is ridiculous. The menu hasn't been lighted for months I've benign the drive thru line 8 min at the speaker before my order has been taking. As I type I'm arriving at the pick up window. I've been here a total of 12 minutes. As I stated to an employee " the service here is poor you must do better" she laughed as if I were joking. I've come here numerous times over the years and frequently as of late as I'm working in the area. The food is always fresh but the service SUCKS NUTS HARD. There is a true lack of "ummph" in the staff to deliver customer service and "fast food". 2 stars for fresh food. read more

Taco Bell - Normal drive thru line...long steady and slow. As you can see the menu board light is out as it has been for months on end. - Fast Food Near Me - Riverhead, New York

Always leaves out what you order. You gotta check the bags in front of the window. We just ordered $50 worth of food for our family, they leave out 2 $7 quesadillas and a chalupa! Not the first and not the last. Absolutely horrible service. It's like they don't care. read more

Went here after a half marathon with Jeff. We both loved our food. The service was great and the Chalupas were the perfect chewey/crunchy combo. The Cheesy Gordita crunch was super cheesy, almost too much, but Jeff didn't complain. Plus, the soda tasted fresh, which sometimes doesn't happen at Taco Bells. read more

This Taco Bell Is filthy. Poor management and the high school drop outs behind the counter. I put my order in for myself and my bf and they only put in one order. I said did you put the other order on? He said no what ya want.... I guess it's my fault for going here and Interrupting their conversation about them getting drunk and high the night before. Staff is not personable and they make you feel like you are bothering them. I'm used to eating at high end places, and we just stopped in here for something quick. On top of it the music they had playing was inappropriate to say the least with language. Even oTher people next to us commented. I understand itsRIVERHEAD AND THEY DONT CARE AND THIS IS PROBABLY THE BEST THEY WILL EVER AMOUNT TO BE read more

Because of the incredibly awkward seating configuration, I have never felt more uncomfortable eating due to the close proximity of stranger fellow diners. I will not be back. read more

I went here because it was one of the few places online that said they were open till 2:30pm. I got there at 2pm. No one was answering me when I pulled up, so I pulled to the front window to check the window for the times. It also said 2:30. And I then saw people come from the back. So I drove around Again.... only to not be answered to again. So I pull up and get their attention at the window once more. This lady starts yelling at us saying they are closed. We point to the window to say it's stated 2:30 and she's finally opens the glass window , she continues to yell at us and give us a horrible attutide. Not only did I travel to this particular taco bell, I got yelled at. A simple " sorry our signs our wrong" would of been the correct response. read more

Service is terrible! Do NOT recommend! Quality sucks, super slow, smells horrible and employees/managers are rude and dont care about there food quality! 20mins for 3 tacos...really!!!!!!!!!!! read more

This has to be by far the slowest taco bell I've been to. I thought the last time was bad, so I'd give it another try. Corporate should shut this down. read more

Slow service, sticky floors, condiments are never refilled. I can probably get my food a bit quicker at a sit down restaurant.

This place is horrible. I've come here twice and I can't believe that this Taco Bell is run so poorly. Both times I was there it was on a Saturday around 1pm. The music was so loud that I had to liberally yell so my wife could hear me. A customer actually asked them to lower the music three times and they still did nothing. The second, and last time, I was there my order was taken by someone in a New Balance Hoodie. He wasn't even in uniform. Both times I waited for more than 15 minutes to get my food. I've written to the store, but got no response. Guess they don't care about what customers say here. read more

I've been stuck in this drive thru hell for almost a half hour...idk what's going on in there but I'm checking my order in front of them....I mean, if I ever get to order... read more