Brought Rick a guitar to have new tuners installed and he did a great job. Recommend this man!…read moreThank you

I highly recommend Celestial Instruments! A few days ago, the business owner, Rick, helped me…read moreunderstand more about an accessory I needed for my acoustic guitar. He went above and beyond to assist me after regular business hours even though he knew I was not going to buy anything from his business. I truly appreciate Rick's friendliness, the education he provided me, and his willingness to help me understand more as a newbie. When I'm ready for additional or upgraded equipment, I will definitely seek him out!

I am happy with thr excellence customer service at Ted Brown Music in Tacoma. I needed my bass…read morerestrung and set up professionally. They did an amazing job! I highly recommend Ted Brown Music! They had a great selection of amps, guitars and everything you need for music. Shout out to Nicholas for his expertise and wonderful support.

Ok for rentals, but Repairs a racket…read more This store is ok for renting a band instrument and getting the books your student needs. You will thank yourself however, for finding another place to get your instruments repaired. It felt to me like they discourage the purchase of used instruments by inflating the price of repairs. They seem to just check boxes on a generic work order form indicating items that have one high price. For example, if you need one pad changed, it might be a $100 minimum. "Adjust and regulate" is $125 item and don't expect an explanation of what is actually being done for that price. I was further told that some instruments needed to be soldered for an additional $50. Sum total, they quoted $860 for miscellaneous oblique work on two student instruments. Within this quote, they did not include the one specific item I brought the instruments in for. I cannot trust someone to fix my instrument when the clearest issue was not even identified by their technician despite having called it out specifically at drop off. Their wait time was several weeks. There are two other highly reputable instrument repair shops within - 35-45 minute drive of this location. Each of these shops independently quoted me just over $100 total for full repair work on both instruments and explained in detail exactly what would be done. There was no need for soldering. Work was completed in 48 hours. I recommend you do a little research on YouTube, ask your band directors and teachers. If you educate yourself just a little bit before getting a repair quote you are less likely to be taken advantage of. It's not as mysterious as it seems: you got this! ------------------------------------ David, thank you for your response. The problems experienced cannot be chalked up to miscommunication. There were two key issues. First, I requested one specific repair at drop-off. It was the only issue with the instrument and glaringly obvious. However, your shop's assessment of the instrument failed to even identify the issue while recommending multiple generic and unnecessary repairs. When I raised this at pickup, though one of your employees expressed sympathy, they were unable to offer any explanation or insight. Second, the quote relied on high block-priced line items such as "adjust and regulate," without transparency about what this work actually entails, what parts are being adjusted, how much technician time would be spent on the work, or how materials and labor were being calculated. There was also no distinction between what was essential for playability and what might be preventative, cosmetic, or optional. Without that level of clarity, it is very difficult for a customer to evaluate the necessity and value of the proposed work. Many parents come to you with little understanding of how instrument repair works. Instruments seem delicate and complicated, and without being an expert in this field, there is no reference point to compare the time and effort of repair work. Parents are left to trust whatever is quoted. I also believe it would improve transparency if repair technicians spoke directly with customers as a standard part of the process. A brief explanation of recommendations, along with the technician time and materials involved, would help customers better understand the condition of their instruments and make informed decisions. Even my car mechanic takes the time to educate me about how my vehicle works and why certain repairs are needed -- instrument repair should offer the same level of education. Given the problem I identified at drop-off was not assessed, I will be happy to see the $44 returned to my card. I communicated this at pickup already. An additional conversation is not necessary. If you make improvements to the way your repair shop operates, I look forward to hearing about them. In the meantime, I cannot in good conscience recommend you.

Tacoma is so lucky to have such renowned talented luthiers locally! I have so much respect for what…read morethey do. The shop feels special from the moment you enter the space - its located in down town Tacoma. The building feels cozy/historical and you are immediately greeted with great energy from the staff, and see a beautiful selection of high end instruments from the moment you walk in. Having experts in the shop makes shopping fun and easy. Everyone that works here is so passionate about what they do. I find myself learning something new every time I visit and I absolutely love that. I've interacted with Ricardo the most and so happy he's worked on my cello. I'm set on coming here for all my cello needs. Cannot recommend this shop enough.

Repairs, components, replacement parts? YES! This is our go-to place for all things violin. Staff…read moreare either musicians or luthiers. They are very patient and knowledgeable. It's a beautiful shop.

I started at the music factory after seeing some of their flyers, and was taking lessons there for…read morearound a year. I really enjoyed my time with the music factory, and I was connected with some awesome people/great musicians and mentors. I was able to explore many new concepts and even a new instrument, and every step of the way was guided by first class musicians. I highly recommend TMF to anyone, but especially adult students who want expert, in-person lessons! I worked specifically on guitar with Blake and drums with Tim, and both of them were really great at gauging where I was at coming in and helping me figure out where I could grow.

This place is wonderful if you haven't been there try it. They're beautiful instruments and it is a…read moregreat place to go. The employees are very helpful. Put music in your life. You'll find joy try this place. You're gonna love it. You'll thank me later.

Tim Bertsch is extremely experienced in both teaching and performance offering his students a multi…read morefaceted perspective. He is kind, professional and adaptive in accommodating various skill levels. This Sound Academy of Music's location is extra cool! The parking is safe and the location convenient and central. As an instructor, Tim is present, engaged and patient throughout the duration of your lesson so you receive the most effective return on your investment of time.

From the owner: Sound Academy of Music offers instruction on Electric Guitar, Acoustic Guitar, Bass, Mandolin and…read moreUkulele

This business appears to be permanently closed with no new or forwarding address. Owner Robert…read moreaccepted my gear for consignment sale and it appears I am now without recourse, other than thru legal action. I give this business a zero rating

This is the least professional business I have ever dealt with. I tried to consign some equipment…read morewith them and everything was shady at best: 1. I was never asked what I wanted to sell things for, only told that they would sell for x amount. 2. I was never notified when things sold unless I drove to the store (no one answers the phone, and I have multiple phone records to prove this) and physically waited for someone to show up. 3. I was never shown any receipts of what things were sold for just a "i think it sold for this much" 4. Their "business hours" are literally just numbers on a door, the doors never open on time. 5. There are 0 price tags on any of the items. This means they can sell things for what they want and turn around and tell folks that have equipment consigned they it sold for considerably less. They pocket the rest. 6. There is a wall of filled out consignment slips behind the cash register which means nothing consigned is getting sold! 7. One piece of equipment that I consigned that I noticed was no longer on the sales floor, the owner told me the sales guy was "borrowing" for a gig. He "does that from time to time with some of the equipment". 8. The consignment "paperwork" was initially done on the back of a business card. That should have been a warning sign for me, but I wanted to give them the benefit of the doubt. While I have to give the owner credit for being the shrewdest businessman I've ever dealt with (he undercut me by $150 when i needed to sell everything to them due to me moving) the whole experience cost me more in gas money and wasted time than what I was able to make from the equipment I tried to sell. It's very unfortunate that I have to write this, and also given the previous bad review on here, it makes complete sense. For anyone that wants to consign equipment, make the extra trip elsewhere. If you're looking to buy, I would definitely bring someone that can negotiate well. I genuinely think these people mean well, they just run a business that is all based on their "word".

Today was Awesome, I went into G C to get my new guitar, One Of the Sales Guys Kevin, helped me out…read moreand went and got it out of the back for me, I was super excited, I am disabled, Kevin asked if I wanted help to my Car, But here is the best part, Kevin has been helping me out for at least 4 years now, well about a month ago, I traded a guitar and some pedals for a used guitar, I was so excited about how fair Kevin treated me, I left one of my pedals behind, didn't even think about it, well today when Kevin saw me, he said he had a surprise for me, it was a missed pedal that I left during my last transaction , I couldn't believe it, the honesty, the Awesome customer service, Kevin doesn't just care about the company only, he cares about the customer, And that's very rare these days Kevin made my day, He's The Man! He always helps me with Guitars, Pedals and Amps, when I am confused or have tons of questions, and that's all the time If you get a bad vibe or you are not getting the service you want ask for Kevin, Your day will be Awesome too

Recently needed a rental drum set for my son to attend the jazz camp by Centrum at Port Townsend,…read moreas we were coming from Los Angeles. Beau handled the rental so professionally. He arranged everything for us, it was ready when we got there, the kit was great quality. Really happy with the experience and Beau was great to work with.