I had the best customer experience here due to Boots…read more Due to a change of plans, we needed a U-Haul last minute to move our items to our new apartment. I was able to easily reserve one the same day on U-Haul's self-service website. Boots helped me check in and he was the friendliest customer associate I had encountered in a while. He checked me in quickly and I was able to take my U-Haul to go move. Dropping off my U-Haul was also a painless procedure, because Boots took care of everything for me. If I ever need a U-Haul again, I will definitely be coming back to this specific store - since I had a great time working with Boots.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

Received packages here for about 13 years the quality steadily declined…read more The owner, Jim, listed here quite frequently is exactly how he is portrayed. I wince watching him talk to customers. Anyone treat anyone like that in a work situation like that in Seattle evee. For a while I thought it was funny ish until I finally had it turned on me. Eventually over the course of the summer they lost five packages of mine that were reported as being delivered there, so whatever that means. The final straw was when I had to mail a legal document and unfortunately chose to mail it from there. Even though it went from Seattle to SeaTac it took a month to get there. Every time I would have an issue I just got to shrug and a sort of like apathetic mumbles that it was somebody else's fault. Props to the employees who can actually endure there. One guy has been there the entire time I've been going there and I just feel like holy shit... How can you put up with this environment? Also I hope you like Domino's because this place totally reeks like bad pizza from the Domino's downstairs. Finally found another package sending and receiving spot on the hill that is 25% cheaper and provides all the same services. Never moved on something that fast before! Much happier at the new place and the owner is cheerful and helpful.

UPS store 1425 Broadway in Seattle, Washington has the BEST CUSTOMER SERVICE, DJ, is professional,…read morecourteous, friendly and went beyond normal customer service, DJ is kind and friendly and DJ has a great staff, Suntash, and Javier, affordable prices, great products, I'm so grateful

Absolute trash, lying deceitful practices here. Do not use this place. See photo. I had to drive 10…read moremiles. 10 miles and they charged me 62 bucks. I did everything perfect and they charged me 5 bucks for it. U-Haul is a trash establishment.

Never enough employees. You'll always be waiting 30 minutes minimum. That's been my experience the…read morelast 3 times I've gone.

Karla helped me with a refund and she and her district manager were so amazing and understandin…read more I'm so thankful

Buyer beware! We returned the van to another UHaul location in the city and were charged $216…read more There was no mention of the penalty amount in the contract (which is tons of fine print and I did not see it has to be returned to same location, my bad) and this was not disclosed when I rented it. This should be emphasized from the get go. That's a lot of money. I will not rent from this company again. Be careful!

I had an Amazon return to drop off this morning. I was fully prepared, with a paper print-out of…read morethe drop-off QR code. I waited in line for more than 10 minutes while the UPS clerk tried to print off legal documents for two unrelated groups of people ahead of me. He printed the pages off wrong, then, mixing up the pages, gave the wrong documents to the wrong customer, waited for the customers to figure out the mistakes, reprinted and resorted everything, and finally, after several false starts, succeeded in giving each customer whatever it was they came in for. Next there was a whole rigmarole for a family which needed passport photos. Although they clearly described what they needed, the UPS clerk seemed to refuse to understand that, although there were three people in the family, only two of them needed passport photos. Then the clerk took a break to stock the supply shelves. And then, finally, he came to me. It took literally less than 30 seconds for the clerk to scan my QR code and accept my pre-prepared box for return. WHY, WHY, ten or more minutes earlier, couldn't the clerk have simply asked "Is that just a drop-off? I can handle that for you right now."?? He could have said this to me, for instance, while the first customers were trying to figure out what was wrong with the incorrect, scrambled legal documents he had handed them. I was pretty much stuck with UPS for my Amazon return. From my treatment this morning, it's obvious to me that UPS does not value my time. The UPS customer service I got was disrespectful at best.

Have your employees scan people's packages before they leave out the door. Super unprofessional in…read moremy eyes that this would be a step missed, receipt asked for or not.

Though in an odd location the staff here at the time were super chill. Rented a Uhaul at the…read morebeginning of the day and needed to have it back by 2. Ended up turning it in about 2:20 and the guy was chill and didn't charge extra. Can't say everyone would do that but I'm grateful.

The uhaul corporate booking system screwed me over. I reserved a truck, it got delayed by a day…read more Then when I attempted to pick up a truck the next day they said they were booked for a month. Basically, if you want to schedule a uhaul on a weekend to move your residential establishment, uhaul is not reliable.

We contacted Beauty & Beast Movers in July 2024 with an imminent move from Seattle to Rochester,…read moreNY. Their service was excellent and their costs were transparent & very reasonable. Ben's communication, flexibility and personal attention to getting this move done were exemplary. We took a risk in hiring a new business, but our concerns were unfounded, as Ben did EVERYTHING he said he would. I would definitely do business with B&BM again should the need arise!

From the owner: Have a fun moving experience!…read more Whether you are moving just a few blocks away or across town, you can trust Beauty & Beast Movers to get your valuable belongings there safely and on time! We offer expert packing, cleaning & moving services to our friends all over the Puget Sound region. So if you don’t have time, energy or the muscles to pack, move and clean your place, let us take care of everything! Friendly, Affordable & Professional!