I had been hesitant to order from this restaurant in the first place, but decided to give it a…read morechance, and unfortunately every item I received was either inedible or raised significant concerns about sanitation and food handling.
I had a very concerning experience with my order and would like to request a full refund if possible. This was my first time ordering from this restaurant, and unfortunately, the entire experience raised serious concerns about food quality, cleanliness, and possible cross-contamination.
I ordered a quesadilla, and from the first bite, something seemed seriously wrong. The tortilla and filling had an overwhelming burnt, extremely charcoal-like aftertaste that made the food taste as though it had been prepared on an extremely dirty or poorly maintained cooking surface. This was not simply a matter of the food being slightly overcooked or having a burnt grill taste the taste was unsanitary and unpleasant. The meat was also excessively fatty and of such poor grade quality that I could barely tolerate the texture or taste. I am generally not someone who complains about meat quality, but the combination of the questionable meat and the strong, dirty taste of the cooking surface made the quesadilla completely inedible.
Now here's the more upsetting part: I also ordered two carne asada tacos, but instead received three tacos, including one containing what appeared to be pork intestines or another type of miscellaneous meat that I absolutely did not order. I do not eat pork, and the texture of this meat was slimy and the smell of it was extremely unpleasant. More concerningly, the meat appeared to have come into contact with the carne asada tacos as well. I unfortunately did not inspect the order before taking a bite, so I accidentally bit into the taco containing the unidentified meat. I was immediately nauseated and genuinely felt like I was going to vomit.
I attempted to eat the carne asada tacos afterward, but I could taste what appeared to be the same miscellaneous meat mixed into them. I noticed that the tortillas themselves had the same strong burnt, charcoal-like flavor as the quesadilla, which further contributed to my concerns about the cleanliness and condition of the cooking surface. Because the unidentified meat appeared to have contaminated or mixed with the food I actually ordered, I ultimately could not eat any of the tacos.
The horchata was another major concern. It had an unusually unpleasant taste that I have never experienced from horchata before. It tasted stale and potentially contaminated, almost as though something unsanitary had come into contact with it. I cannot say exactly what caused the taste, but it was sufficiently abnormal that I did not feel comfortable drinking it.
Ultimately, I ate only approximately one bite of the quesadilla and a single bite of each type of taco before throwing the food away. Shortly afterward, my stomach was already growling and I felt extremely uncomfortable.
This was not simply a matter of the food not matching my personal taste. I am concerned about the apparent lack of cleanliness, the burnt/dirty taste throughout the food, the unidentified meat being included in an order where it was not requested, and the apparent cross-contact between that meat and the carne asada I ordered. I would strongly encourage the restaurant to review its food-preparation, cooking-surface sanitation, ingredient handling, and order-assembly procedures. I am pretty upset that I ate something I didn't order and have no idea what it is.
Given that I was unable to safely or reasonably consume essentially any of my order, I would appreciate a full refund.
