Fair warning I've never used this business but I did interact with them over the phone just now. I…read morewas basically in tears bc I washed a load in my building and all our dryers were broken & I didn't know. There isn't any laundromat in a 10 block radius and I was pressed for time so I'm walking around searching Yelp for a place to dry my sopping wet laundry on a time constraint and I called this business and he said they didn't do self service laundry but was SOOOO kind and directed me to a brand new laundromat on 59th between 1st and York. He was cheerful and literally turned my day around. So helpful. Wow.

Anthony and his team are great I've been working with them for the past couple of months. Fast and…read morereliable!

This is a good place to do laundry. Usually has machines available. Rates are normal for the area…read more Not loud. Generally clean. And employees are not particularly committed to exceptional customer service but do enough.

Horrible. Lady was rude and washed my clothes and marks came on them after I dried. Told the lady…read moreand didn't even refund acted like it was my problem

Frequent traveler to NYC. This service has been a life saver. Great service. Great communication.read more

I will be using them again. They come upstairs to get your clothes which is really convenient. I…read morecould actually smell what they used. I have sensitive skin so when I wore my clothes I didn't break out. You get to pick what you want them to use on their app/website, which I found really useful. They respond really fast and they also answer the phone. 10/10 experience.

Read the most recent reviews here and on Google because you'll see a VERY common pattern. These…read morepeople are a nightmare to work with. Avoid this place at all costs! As other reviews have mentioned, this laundry service constantly adds new rules without informing customers. When I first signed up, I was told it was simple: pay the monthly fee, put my clothes in the bag, and text them for pickup. Over time, they kept introducing new restrictions without prior notice, making the process increasingly frustrating. If they had been upfront about their policies, I would have respected them--but instead, I was repeatedly spoken to rudely whenever I requested service. It got to the point where I genuinely dreaded asking for laundry pickup because I knew that I would be spoken to disrespectfully. The customer service here is shockingly bad. I could go on about the many issues, but here are just a few examples: - They initially told me they would air dry any clothes I placed in a separate bag. Then, out of nowhere, they claimed they never offered air drying. - I was suddenly informed that I couldn't drop off my clothes after 11 AM--something I was never told when I signed up. - I included a small blanket in my laundry, only to be charged an extra $10 without any prior confirmation, simply because it was a "different texture." And the worst part is that their tone over text is consistently rude and unprofessional. Whoever manages customer communications needs serious training in basic customer service. There are plenty of better laundry services out there. Save your money and go elsewhere! I'm so relieved that I finally decided to cancel my subscription and go somewhere else; don't make the same mistake I did.

Actually the worst customer service experience I've ever had. I've never interacted with anyone so…read morerude either personally or professionally -- even thought we never met in person. My clothes often came back smelling like no detergent had been used, thoroughly wrinkled, or with mystery stains of no traceable. I put up with unreliable service because it was affordable and convenient. However the attitude of the person who coordinates pickup and delivery is so bad that no amount of savings is worth it. Do not recommend.

Everything you could want from a laundry service. Clothes always come back clean and on time. They…read moreare very friendly and do a great job sewing fixes to clothes.

This has to be the best laundry service throughout New York City. The price and quality of their…read moreservice is what made me be a long time customer. The owner Sunny is just a ray of sunshine, and always provide the best quality of service. I had a white suit that had a huge wine stain, and her team was able to get it out in no time without damaging the suit the next day. Talk about miracles! They also do dry cleaning and delivery which is a huge plus.

This was a life saver while staying in the city!! The folding service was also well worth the…read moreadditional cost.

This is an unexpectedly helpful and cost effective wash and fold service charged reasonably by…read moreweight! Just give them dirty laundry and they keep it washed and folded and then packed very nicely in a bag. An extremely valuable service during travel times. The lady who runs this service is a kind person.

The response time of the person in charge was slow almost to the point of annoyance... like after…read moremany messages you would get a response. Super unorganized, kept changing our delivery date... They have a strange policy to ask for the client's cc's cvv number. We found that to be super sus and informed the lady that we'd be at your store to pay. When we went across town to pay she wasn't available and the lady at the reception couldn't speak a word of English... it was basically super cumbersome for cleaning of one item...We did however appreciate them for trying to resolve the issue with our trouser.

Called them on a Wednesday, two ruggables picked up, laundered and returned by the following…read moreTuesday. They look (and smell) fresh & clean. And the price was very reasonable.

I have been using freshspin for the last two and half years. Prior to the change in management, I…read moreloved being serviced by them. Once the change in management happened, the customer service has gone down. Though it is a low cost option, it doesn't need to treat its customers in the way they do. When there is issues with the laundry or payment, the store refuses to call they have the driver call with half the information. If you are bold enough to take the customers' money, you should be equally as bold to call the customer if their an issue. This is not how you do business. Especially one who has stood by the business through their transition. The worse if it is the person they have answering the phones doesn't even know how to explain the situation either. They don't do payments and it is someone else who does it. Its very frustrating when the service you are paying your money to complete a task doesn't know how to communicate to their clients. That is bad business practice.

I've been loyal to this company for years, but their service has really declined over the past 6…read moremonths. They provide a 1.5-hour window for pickup and delivery but are consistently 2 to 3 hours late, making it impossible to plan around, especially if you need to go to work. They often call 10 minutes before arriving telling you they are at your door--if they have the correct address at all--which means you have to wait outside. Even if you're forced to take a work-from-home day because of their delays, the first few hours are still highly disruptive. On top of that, they have lost my laundry before and now rarely answer calls or texts. I used to love the convenience of this service, but unfortunately, I won't be using them again. Don't just read the reviews from before, that was when the service was good :(

Unfortunately, I'm saying "so long" to Fei's…read more I decided a while back to walk the extra distance to this laundromat because of so many other lousy self-service laundromats on the UES. This one was always clean, attendents were nice, and it was no fuss. Be aware, however, that customer loyalty means very little in the finer points. For example: If you wash at home and want to dry what you've washed they won't allow you this courtesy at their facility. This seems to be a fetish for a number of laundromats on the UES, especially if they are small: it upsets the flow of laundry in, laundry out. I don't think the owner ever shows up there so this is not negotiable. Understandable maybe, given that they must also fit in their drop off service loads. What's harder to understand is the minimum card charge on dry cleaning, especially when you drop off one item, and they don't tell you there is a minimum. Yes, there is a little sharpie-drawn notice off to the side, but it would be nice if the attendent would mention this at the drop-off. Not the attendent's fault, as they work very hard all day long. But this is an owner policy and decision. And after they are compelled to overcharge, they STILL decide to charge an extra 30 cents for the charge. At least the humor is free. And so, as the owner of my clothes, I too, have changed my policy, and made the decision to find another laundromat.

Quick turnaround and fast, friendly service. I've dropped off some clothes a few times now and…read morethey've always come back clean and nicely folded. Their rates are really reasonable too. If it's not too far from you, I'd recommend them 100%

We were visiting the city from out of town and needed a place to clean our clothes. This place was…read morefast, friendly, and reliable. It was about $20 for four people's worth of clothes for three days - basically a big garbage bag worth of clothes. If you drop off before 10 you can pick up the same day. Everything was on time and nicely folded. A good spot for travelers in Midtown.

I am all about supporting small businesses and that is why I decided to try out this place…read more PROS: -Compared to other places in the neighborhood, they were the most affordable. - Quick and efficient laundry pick-up and delivery service. -They charge $13 per $10 pounds and $1 more per extra pound, which is quite reasonable. -Customer service was great. The old man who picked up and delivered our laundry was really nice. Always nice to see someone working with a genuine smile on their face. -If you live in the area, you can request a pick-up and delivery service, which is free and super convenient. CONS: -Bit of a language barrier -Laundry delivery took 2 days to arrive - We received someone else's shirt and socks