We had a unique situation where we couldn't get our dishwasher out. Our hardwood floors were…read moreinstalled by a different contractor and they didn't double check the height. We needed help cutting out part of our floors, installing a new dishwasher and then adding new hardwoods near the dishwasher. Thai did all of this for us and did an incredible job. He was so easy to work with, so kind and gave us very fair pricing. Thank you Thai!

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

We were required to replace the entire first floor of engineered wood flooring due to water leak…read moreissues. Alan's was the low bidder. We received excellent advice about appropriate replacement materials. Then a timely period from signing the contract to being ready to go to work. Alan's showed up on time. Their work is beyond excellent; and done by true craftsmen .... the lead man was described as "He's the best" and that he is. Finally, they finished the work on time; and cleaned up beyond our expectations.

Alan's installed LVP flooring on our main level a few years ago. They did such a nice job that we…read moreknew who to call when we were ready to do the upstairs. A few months ago they installed not only our upstairs flooring, but our basement stairs as well. Once again, they did a terrific job! We could not be more pleased.

They initially did a plank floor in my home office a few years ago. But the service and price were…read moresuperb, and when I decided to replace my second-floor carpet with hardwood, I did some quotes with Costco and went back to them. Better price, service, and support. If you are local in the Cumming or Forsyth County area. They are the best.

Three Little Dogs did an outstanding job carpeting three bedrooms and two sets of stairs. Lauri was…read moreexcellent at helping us choose the carpet and design that best suited our home. The installation was very good and very quick. The price and the service was great.

Went shopping for wallpaper for our nursery my husband and I are currently decorating and getting…read moretogether, and we had a wonderful experience here at Gregory's Paint & Flooring/Benjamin Moore. I was worried at first that they wouldn't have many options for wallpaper, but I was pleasantly surprised when we arrived and saw they have over 30 wallpaper books to look through. The staff was so helpful when we mentioned we were looking for something floral, and made sure we had bookmarks to use to help when deciding between books. They also helped pull a few books they thought could have what we were looking for. When it came down to ordering, the process was super simple and took less than 5 min to get the order in and pay. The wallpaper arrived to the store within a week, and I was notified by phone when it was ready for pick up. I will definitely come back for any future flooring, painting, or wallpaper needs!

The store in Cumming is NEVER open!!!!…read more Here again today at 10:22 (Tuesday) Not open. This is the third time. No notice, no one answering phone, nothing!

We had the Granite Garage Floors put ours in several years ago and have been very pleased …read more Recently we had them come out to do a cleaning . Three men came out and did a beautiful job and were very Easy to work with. I highly recommend!

After we researched vendors for a big garage upgrade at our Buckhead home, we couldn't be happier…read morewith our decision to choose Granite Garage Floors. We wanted to share our experience with them as they exceeded our expectations. What stood out most to us was their exceptional customer service from beginning to end. Communication was effortless throughout the entire process. And unlike a few other places that had high-pressure sales tactics, Granite Garage Floors put us at ease. They scheduled an in-home consultation where they thoroughly toured our garage, patiently explained various style options, and gave us time to make our own decisions. Their website was also helpful as it had several examples of different styles which helped us better visualize some of the choices we were debating. But as we discussed our preferences with the team, we were able to create a semi-custom style (a new decorative flake option) which we really appreciated. The team was also very transparent and we got clear communication from how to prep beforehand to how to maintain the floor afterwards. It was a two-day process with a highly professional team. They smoothed our entire garage floor first. Then they mixed all products on-site and applied the coating with great attention to detail. We were so excited to see how our garage was completely transformed. Perhaps the best testament to the quality is that our children now regularly ask us to park our cars outside so they can use the garage as their play area! We also wanted to mention that their pricing is competitive and they stand by their product with a lifetime warranty. For anyone considering an epoxy garage floor installation, we cannot recommend Granite Garage Floors highly enough.

Worked with Sandra and it was a great experience from our 1st call to the finishing of the project…read more She is very knowledgeable and passionate about what her company does. Her team was able to get the carpet removed and replaced with high grade LVP in 2 days!! After having issues with Zelle she was very understanding and patient as everything got resolved. I was very pleased with this company and I highly recommend RDS flooring!

Hallway carpet had stains we could never get out, so replacing it with wood was overdue anyway…read more Crew showed up early Monday, hauled in all the planks, and had it done before dinner that same day. Doorway edges look clean, and we paid exactly what was quoted going in.

They just installed new wood floors in my old house in Helen GA area and I am very pleased with the…read moresales service from Ross and extremely pleased with Gabriel and his crew who installed my floors. Both Ross and Gabriel were professional, on time and communicated through out the whole process etc. I could not be more pleased and I am a picky person I'm an Engineer. Great Job Flacks Flooring. Chuck S.

Very pleased with our experience and purchase. We needed runners for 2 sets of stairs, and Flack's…read morehad a large inventory of remnants. They bind the carpet on site, and the runners were ready for install in about 10 days. Excellent customer service from Amy, and our installer Cornelio did A+ work!! Cheers! RS

Your Floor installed our hand scraped wood floors when our house was built 9 years ago and the…read morefloors looked fantastic. We decided to replace the carpet in a bedroom this year. We were happy they were still in business and once again they did a fantastic job with the new install and also "refreshed" our existing wood floors. Over the 4 day project communication was great, they showed up on time every day and cleaned up. The price was fair and we would highly recommend them

We used Your Floor to replace all of our main floor flooring with new white oak hardwood floors…read more Ben's communication throughout the entire process was great. Jose and his crew did a great job on the installation. Best of all, Your Floor was very competitive on their quote. I definitely recommend Your Floor for your hardwood floors project!

Excellent service and results! Our 20 yr old hardwood floors look brand new again! We would…read moredefinitely recommend using this service to anyone who is looking to save their existing hardwood floors without having to replace them.

From the owner: Your Local Hardwood Floor Maintenance Professional! Fast, Clean, Safe, Affordable Sand-less…read moreRestoration Services. Screen and Recoat, Wax/Polish Removal, Deep Cleaning.