Service is great!! The staff is honest and very nice. I am a definite regular for sure. You don't…read morefind many of these kinda gems for auto care anymore. You guys rock there!! Between the great prices and everything, this is a must try!!

Took less than 20 minutes to complete the job and charged $90 for labor. OMG!…read more Other than that, no complaints about the service itself.

Super easy in and out service. I love that I get to stay in my car. My technician was honest and…read moregave his opinion and I appreciated his perspective! There's usually a coupon online so check for that before you go!

I came to the Valvoline in Auburn for what I expected to be a quick oil change. When I arrived,…read morethere were six cars in front of me. After waiting about 15 minutes in line, a worker approached me and told me to pull into the other lane, which also had three cars just like the lane I was already in. I followed their direction but then ended up waiting 2 1/2 hours while the other lane moved through seven cars. To make matters worse, I watched workers stand around for nearly an hour doing nothing but chatting with each other instead of moving customers along. The situation was extremely frustrating and very poorly managed. I was very unhappy with the service and will not be returning. I came to the Valvoline in Auburn for what I expected to be a quick oil change. When I arrived, there were six cars in front of me. After waiting about 15 minutes in line, a worker approached me and told me to pull into the other lane, which also had three cars just like the lane I was already in. I followed their direction but then ended up waiting 2 1/2 hours while the other lane moved through seven cars. To make matters worse, I watched workers stand around for nearly an hour doing nothing but chatting with each other instead of moving customers along. The situation was extremely frustrating and very poorly managed. I was very unhappy with the service and will not be returning.

Excellent customer service. Knowledgeable. Checked tires, fluids.... Even wiped off any…read morehandprints on hood after closing it. (I especially like this)

Great service and prices and Tom is super knowledgeable and honest. It's so satisfying knowing you…read morewill get only what is needed for repair work and it will be done correctly the first time. My girlfriend and I have been bringing our vehicles to Tom since he opened and have made it a point to let our friends and family know this is place to bring your vehicle for most any type of maintenance or repair it may need. It's been a long time since a family member owned an auto repair shop in town and since that time I've utilized several different shops with mostly mediocre results that kept me searching for an honest, down to earth, great mechanic that I've finally found at State St Auto. We will definitely continue to patronize this awesome shop.

I saw online that Walmart Auto Center accepts walk-ins, so I showed up to get a simple tire valve…read morereplaced. The employee I met was extremely rude right from the start. He looked at me and said, "Just because we allow walk-ins doesn't mean we'll help you right away. Now please move over so I can help the man behind you." I didn't argue. I didn't say a word. I just turned around and left. I took my business to Mavis Discount Tire, where I was treated with respect and actually helped. That moment was enough for me to swear off Walmart entirely. I haven't stepped foot in that store since. Not for tires, not for groceries, not for anything. If this is how they train their employees to treat customers, they don't deserve anyone's money. Disgusting, unprofessional, and totally unacceptable.

I'm a disabled Persian Gulf veteran who used to do my own mechanical work but no longer can. I have…read moredone business with both Brian and Billy for over 5 years. Brian just put a water pump in my older Escalade with over 200,000 miles on it. He showed me other problems that need attention promptly & almost certainly saved me from breaking down roadside. There's no substitute for experience & professionalism and these guys have both. You won't find a better repair shop locally. Take a look at the vehicles awaiting repairs - there's usually a state police vehicle or two. Not just anyone is trusted enough to work on those vehicles. Brian even checked in with me 2 days later to make sure everything was good. Excellent guys & great Americans. Highly recommend.

I made an appointment last week to bring my car in for some minor work…read more Date scheduled was to bring it in July 13. Brian stated, no problem. I even brought in my own parts. July 14 I am called by Brian, " I can't do the work on your car, Other people neeed their cars worked on ahead of you." And, "my daughter is coming in today I have to leave early." Extremely unprofessional. Nobody cares how much you know until they know how little you care.

Great Fast & Efficient Service!!…read more Justin was very helpful & knowledgeable. I was just passing thru Auburn & they were able to accommodate Me just before they closed for the day. It was a better experience than I'm used to having back home in NYC.

Work quality is poor, customer service is sub par. Better bang for your buck someplace elseread more

Got me in early for a routine state inspection. Went very smoothly, and, on top of the inspection,…read morethe workers made me aware of rusting and damage to the rotors and brake pads for the front two wheels. They gave me an estimate of how much it would cost but didn't make me feel pressured to get it done right away or by them. Overall they were very honest and hardworking, trying to make it a great customer experience. The building and inside itself is a little old without any amenities for customers who are waiting for their cars, so just a heads up there.

Gave us a quote of $2,000 for brake pads and 4 new tires, which is completely unreasonable and…read moreridiculous. Went to another shop and got brake pads, tires and a vehicle inspection for $700.. these people are scamming just looking for money. It's really unfortunate.

I went to Dunn Tire in Auburn because I had a tire that was constantly deflating. I walked in…read morehoping for a simple replacement. What I got instead was one of the rudest, most unprofessional interactions I've ever had at a business. An employee, short, overweight, with tattooed arms and a ridiculous "viking" hairstyle, looked at my tire and said "I SeE tHaT" in the most condescending tone imaginable. I'm a grown man, I don't need to play ego games, so I let it go. Another employee quickly stepped in and shooed him off. But even as I left, the guy glared at me like he wanted to fight. Absolutely disgusting behavior. I ended up paying nearly $300 for what I thought was a new tire. A few weeks later, it started deflating again. At this point, I truly believe they didn't even replace it. Just pumped it full of Fix-a-Flat and sent me on my way. That kind of disrespect is unacceptable. My friends and family, they all know now to stay away from Dunn. Now I go to Mavis Discount Tire. Friendly staff, $125 for a real tire replacement, and not a single staff member acting like they're in a middle school turf war. If Dunn wants to know why they lose customers, this is it. And if you're thinking about going there? Don't. Go anywhere else. :)

Although busy and sometimes overwhelmed, the Dunn Tire Auburn location is efficient and well-run…read more Always thorough and fair. Excellent team effort.