Pep Boys at Arbor Creek in Charlotte NC is phenomenal. My 90-year-old mother goes there for all…read morematters concerning her automobile. The staff is always courteous, patient, and eager to help. They consistently go above and beyond to make sure she has what she needs. The level of customer service they provide is truly exceptional, and it's clear they genuinely care about their customers. We greatly appreciate everything they do. It's saves me from worry. As we well know Seniors can be TARGETS for unscrupulous business practices. (Not Here). Thanks again Mark and Staff you guys ROCK

I'll start by saying the customer service was good, thus the reason for the 1 star. However I'm…read moreextremely disappointed and plan to report this to corporate, the local news, and I plan to write a review on every platform. Took my bmw for brakes & rotors. I was told the vehicle also needed calipers. They stated this part needed to be ordered directly from bmw and it would be next day before they could quote a price. thankfully I picked the car up and took it to Hendrick bmw. I did not need calipers. pep boys quoted me $2300 to fix the vehicle, Hendrick BMW repaired for $753 I'm not sure if they were trying to get over on me because I was a woman or if the technician didn't know what he was doing. either way that's unacceptable.

Excellent Service, friendly and courteous staff at a good price…read more The manager, Ty, was very helpful and friendly.

Unfortunately, this is my second time needing service due to a nail in my rear tire. They were able…read moreto patch the tire in under 20 minutes on a Saturday afternoon. Service was great, they did not try to upsell me anything additional. My service tech even discussed in detail how to know when it's time to get new tires and answered my questions patiently and accurately. Thank you!

10 Minute Oil Change my a$$. I waited for 30 as the 2nd person in line without a Hello or we'll be…read moreright with you or sorry this taking so long. They knew I was there because they kept looking at me making the whole thing even worse. I left and went over to Strickland Brothers 2 mins away who was cheeper and kinder.

I believe this is the nicest group of mechanics I have ever run in to. They helped me with my car…read moreso I could feel safe driving it. I had a engine light and a tire pressure lights for 3 of 4 tires. They were honest with the diagnostic and I ly fixed what needed to be done. Throughout my time waiting they were all professional, courteous, and extremely accommodating. I appreciate when they take the time to explain what they see. I was not over charged for the services. They actually told me up front what the initial would be. Thank you! This service location does oil changes while you wait in your car! They have a full service repair shop as well. Chuck is installing a new engine into a car! They really do it all. You really should check them out. I will continue to go to Express Change and Tire Engineers for many years to come. Thank you all for taking care of my car.

In/out. Attentive staff and good feeling bout their experience level. I went for an inspection and…read morewas out within 10 minutes. Overall the service was solid and I feel good about the value that they provide. I'm coming back!

Zach the manager and the whole crew were so nice and helpful. They helped me take out my old…read morelicense plate that was rusted on! (Probably not in their job description, but helped me without hesitation) totally just the nicest guys. Couldn't have done it myself. 10/10 will be coming back here. Give them all raises

Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

I originally booked this appointment based on the positive reviews and called beforehand to confirm…read morethat my vehicle could be diagnosed in a timely manner so I could plan transportation accordingly. The appointment was scheduled through my warranty company for an electrical issue involving my car's radio volume. I arrived at 11:15 a.m. and chose to wait at the shop because I had already missed a day of work and had taken an Uber from 45 minutes away. I was told the diagnostic test would take a couple of hours. By 3:30 p.m., I still had not received any update on my vehicle. I noticed my car had been sitting for some time, and when I asked what had been found and whether I could review the diagnostic estimate being sent to my warranty company, I was not provided any clear information. After asking multiple times for an update and a timeline, Matt, the store manager, became condescending rather than addressing my concerns. The owner, Jade ("J"), then joined the conversation. Instead of providing answers, he appeared unsure of the status of my vehicle and had to ask his staff what was going on. He then asked me to step outside, despite the fact that I had remained calm, respectful, and was simply seeking information about my vehicle after waiting for several hours. Outside, the owner stated that he felt "uncomfortable." I found this troubling, as I had not been loud, disrespectful, or confrontational. As a black man this is definitely not ok. Rather than acknowledging the lack of communication, the wasted workday, and the inconvenience of being without transportation, my concerns were dismissed. The conversation became more uncomfortable when the owner raised his voice. I calmly asked him not to do so, and although he later apologized, the overall experience left me feeling disrespected and unwelcome. My frustration was never about the repair itself. It was about the poor communication, lack of transparency, excessive wait time, and the way I was treated when asking reasonable questions about my vehicle. Based on this experience, I cannot recommend this business.

Made appointment have F1 fluid added to my Maserati which I gave them make model and year while…read moremaking appointment and explained in detail on phone just as I did with service manger upon arrival. You put car on lift and add fluid located on top of F1 pump, remove cap then pump in fluid which i had fluid and small portable pump. I had new Container of CHF 11S fluid which is commonly used in maserati garages, container said power steering fluid which is 100 % hydraulic fluid and can be verified easily on line. Manager tells me its not correct fluid then prints out different model of my car showing plug for transmission claiming I did not know what I was talking about. Had I spoke with mechanic which I guess he was a want to be mechanic would had been no issue! So they refused to work on my car Highly don't recommend this place at all highly incompetent.

Best car service to date. They understood the assignment. Find the noise and repair. No pressure…read moresales tactics. Honest assessment along with recommendations. They have an online site to reserve appointments and track prior work. They send email and text confirmation. Everyone is friendly, professional and trustworthy. After 4 repair shop visits to other places, I finally found a mechanic! Fair market rate pricing, courtesy, good customer service and a range of repair services they can do. Highly recommend you try them!

We've been going to Brandon and his team for years, and I wouldn't take our cars anywhere else…read more Last week we had an issue while travelling on vacation. I called from the road and they were able and willing to work with an out-of-town shop to fix my problem. The older I get, the more I realize that circumstances will happen, but the defining moment comes when things don't go as planned - how do we react? Once again MHM proved themselves, coming through and standing behind who they are and what they stand for. I appreciate having a place that does quality work for a fair price, and that's why being able to trust someone to work on my car is important. That's why I will continue to trust them, and Brandon will continue to be... MY Honest Mechanic!

This is the only place I go for car repairs. I'm never overcharged. The manager always has the best…read moreattitude. Is also very thorough with explaining to you the problems with your vehicle. I always leave with my problems fixed and a clear head. if I could leave six stars, I would.

Luis and Michael we're worked on my vehicle getting an oil change and they were superb at every…read moredetail! They had a kindness in their smile and ready to assist.their smile and ready to assist. Luis worked on details of letting me know if there was any leaks, and Michael was busy getting off all the bugs off of my windshield, as well as touching up my car with a clean rag, so that there was no greasy film from the work done. This is a wonderful, wonderful place to get your oil done, I'm so glad I came here to this location. Thank you for hiring such great gentleman.