Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

They got us in quickly and got my Volkswagen bug fixed in the same day. Very professional and…read morefriendly. Would definitely recommend to anybody.

It's difficult to find a mechanic/auto shop that really hits the mark and Eric at EO Automotives,…read morealong with all of his guys, really embody this. I had some unexpected car trouble right after moving to the area and had no idea where to turn. After a little Yelp search, I stumbled upon EO and Eric was so helpful. He squeezed me in, knowing I was in a bind, and kept me super informed during the process. He not only did a fantastic job on the car, but took time to educate me and make me feel secure. When I came back to pick up my vehicle, all of his other guys working were super friendly and welcoming. I won't be taking my car anywhere else and I'm so glad I found him right when I moved in.

04/13/2017 I have had three experiences here since my first…read morevisit. Their customer service remains friendly, prices comparable, and service thorough. This business stays extremely busy. Parking lot is always full and people are always in and out. This visit is the second time they have said my vehicle would be ready at a certain time & is not. If there are major issues with your vehicle, be prepared to wait. While they do an excellent job, are kind, and patient, the wait times have become a bit much. Maybe I just have gotten the luck of the draw. I recommend setting the expectations upfront and advising customers on the maximum wait time needed to work on any vehicle or providing a status throughout the process. In this scenario, it was the parts place that was the hold up. I did not know this until I arrived. Other than a possible courtesy call, these guys really know what they're doing. I'd rather wait and make sure it's done right by the right people. My vehicle feels like it is brand new!!! The mechanic said I could probably get another 100k miles! Whooo! 12/2015 review. Has anyone ever walked into a friendly, professional, locally owned auto service station? Not me, until now. I came based on the raving reviews and location. I was greeted with a friendly voice and smile. The bathrooms smelled good and I felt a comfortable vibe during my wait. I needed an inspection & wish I came here first thing that day for oil change ($10 off Yelp Checkin). Other issues were identified. Two that were needed in order to pass inspection. One issue I was aware of so, I knew I should just get it fixed. Instead of an hour wait, it ended up being several. Rick (I'm guessing owner) was so nice & even offered to drive my daughter and I home. The prices are comparable. All car repair IMO is high anyway. They empathized with me since it is during the holidays w/ unexpected expenses. They all worked together, communicated respectfully with each other, everyones demeanor was calm, no one was yelling, I didn't hear one curse word during my wait, and Rick was clear & concise in his delivery to the techs on exactly what needed to be done w/ my vehicle. So, I guess if anything happens, I have my receipt and will bring it back. Great experience & business environment to deal with especially under already stressful conditions.

AVOID THIS CROOKED MECHANIC SHOP!!…read more I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different. I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle. In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised. Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer. I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change. This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.

FIRESTONE SENT THE WRONG CAR TO AUCTION! Check photos and updated response from Firestone Claims…read morethat said they wanted to help! NEVER USE FIRESTONE Do yourself a favor and never use Firestone. My wife took our car there because it said it was not charging. She stopped here because it was the closest place. The car was looked at and the serpentine belt had broke. She was told they had to order another one. She was told she could pick the car up on Friday. This is where it goes bad. She arrives to get the car and the car is gone! Steve tells her they are trying to get in touch with the person who has it. She arrived at 8 something that morning. An hour or so goes by and she is told the person is returning the car in 30 minutes. Only explanation was they gave the keys to the wrong person. The car arrives back at Firestone at 3pm on a tow truck with markings on the windshield. The truth then comes out that they gave the keys to the tow truck driver who took our car to auction. The admitted they gave the wrong car to the tow truck driver. So my wife sees the car and it still has the auction markings on the windshield which Firestone did clean off. It appeared that most of the stuff in the car was put in the trunk. While looking for her items it was discovered that an Ipad was missing. The ipad was tracked before it was turned off and showed it was close to the auction company. The car returned with discolored spots in the leather from somebody who cleaned the seats sprayed some type of chemical on them that they should not have. The Ipad showed close to the auction company before it was turned off. Nobody can find the Ipad. I talk to Steve who tells me that FIrestone will make it right and replace the Ipad. I give him the price of the Ipad and was told okay. I then talk to the store manager Chad who tells me something different than Steve. Chad tells me that I need to file the police reports and jump through hoops and they will see what they can do. I asked for 1 item that is needed to be replaced and Chad as the store manager has no interest in making the situation right. Firestone GAVE my car away and sent it to auction!

By God the worst tire shop in virgina. I had scheduled an appointment for tires and alignment. When…read moreI arrived they were overbooked and told me they couldn't do the alignment because of time. What customer would get tires without an alignment. Poor poor business. Bring you car here if you want a terrible experience.

Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

Im due for another oil change. This is my favorite place on Frederick Blvd. The pro's here are…read moreawesome and very nice I recommend them highly!

Very friendly & competent…read more Gage & B Rich were super helpful. My car require detachment of the glove boxes to change the cabin filter and Mr. Rich attempted to exchange it. I've never had a service tech even try to. Thank you.

Friendly and fast service for an oil change. Provided refreshments upon arrival. Will be returning…read morehere.

Needed a water pump for my Porsche Boxster and was looking for a good independent shop. Another…read morelocal Euro specific shop (with Porsche listed on their site) didn't want to touch it. I called Eddie and he said he'd do it. They replaced the water pump and thermostat and I had the car back so fast I didn't even miss it. Car runs and zips like it should!

Love coming to this repair shop it's very reasonable in price and the owner is so friendly and…read moreshows he really cares not just about his business growing up also about his customers. They were able to fix what was going on with my malfunction indicator light since I couldn't determine the root cause on my own with a deep inspection

This place is a joke. Pep Boys 1230 n military hwy norfolk,…read moreVA 23502. I called and made an appointment yesterday for a state inspection, oil change, and oil filter change. When I went to drop the car off Theresa said I would need to leave my vehicle with them for three to four days because they had a backlog of about ten inspections to be done. Really? I asked her why they allowed me to make an appointment and she said that even though I called the store directly I had been sent to a call center that was not local.

This experience has been a nightmare - PepBoys will schedule the appointment online and take…read morepayment - the service provided as reported by my wife was okay - not great - and when they were finished I was sent a link for payment even though I provided information for payment when I booked the appointment - then I was double charged for the service - my wife returned to the store within 20 minutes and spoke to the tech (Matt) - he explained the second charge should fall off but he did not know how to fix it - Matt provided the name of the store manager and advised to contact him on Monday - the charge never fell off - I went to the store (Norfolk, VA) and was told the store manager was out on medical leave and there was no other supervisor - no one to help - really - I've contacted customer service several times and I'm still waiting to resolve this issue. It would be one thing if it were a charge less than $100 - but we're talking more then $1100.

I was stranded because of a shady mobile mechanic. The shop was busy but when I called to explain…read moremy situation, they agreed to take a look at my vehicle. Once the vehicle arrived via tow truck, they stopped down from other work immediately to help me. They went above and beyond to get me back on the road. Additionally, they only charged me a fraction of what they could have. An honest family business with strong sense of community.

From the owner: Female Veteran owned and operated. 40 + Year Master technician On Site. Servicing vehicles old and…read morenew along with select diesel services.