Kelsey and Paul were amazing! I mean true customer service! I was in and out in 22 minutes full old…read morechange. Their kindness was TOP NOTCH!!!!

Easy peasy, thumbs up Was there for an oil change and was…read moreable to use a coupon through the website as well. Quick, efficient, friendly service

Had my 04 Toyota service for oil change on Jan 6, 2026…read more Technician Jameel always give excellent service. He is so polite and courteous each time I go to the location on University Blvd, Suffolk VA. I will refer my friends and family to this location for excellent service.

I've been going here for years now to get my car inspected. As someone who can work on cars, I get…read morefrustrated with all the you NEED, this sales tactics. I recognize this is a business and they do generate some sales from the state inspection but the experience is night and day between this place and a dealer. The tires on my car were getting low (still passed inspection) and they suggested I should consider getting new tires and let me go with a price sheet of tires available to me. I genuinely appreciated this no-pressure method. In the past when I did my inspection, there were a few instances of needing minor things, but still, no high pressure dealer sales garbage. Hands-down my go-to place for state inspections. Food Taste: n/a Overall Service: 5 Value of food to cost: 5 Facility: 5 Repeat customer: yes Dog Friendly: no

Brought my truck to Willowwood Service Center for a state inspection and specifically told them…read morethere was a loud metal-on-metal clanking sound coming from the rear whenever I went over bumps. I wasn't vague about it -- I clearly explained the issue and expected at least a basic attempt to identify it. The truck passed inspection, I was charged (including an extra fee for using a debit card), and I was told they couldn't find the noise. After moving out of state and getting the truck inspected again, the problem was identified almost immediately: a bad sway bar bushing causing the rear suspension to rattle around. Obvious enough that another shop spotted it right away. So I'm left wondering: how does a shop performing a state inspection miss a suspension issue I specifically pointed out, involving a loud metal-on-metal clank, and then charge extra on top of it? If you bring your vehicle here with an actual problem, you may want a second opinion.

Welcome Mays chasers…read more. Anyone with a car past 1970 beware. Went in for state inspection with no warning lights, no squeaking noises, or anything. Left out the door with tire pressure warning lights, light bulbs not working and brakes squealing. Brought it back the next day, they claimed the car was too advanced for their knowledge. Almost 60 bucks to replace a light bulb and charged triple the price of brake pads to replace them. Lastly they charge a 3% fee on all card transactions and they don't accept American Express cards. Will definitely not return there again.

Came for an oil change . started then took them 2 hours to actually finish it . never ever waited…read morethat long for an oil change & it was only 2 customers . smh never again , thought it was 15 mins and fast

Supervisor was a little rude and unprofessional, asking what did I want when I pulled up and why I…read moreput so many miles on my car... Oil change and tire rotation was quick. Didn't try to up sell me on wipers or any filters which I appreciate.

Jon, the manager, was courteous, professional, clear in explaining and customer-centric. Excellent…read moreoverall service!

Called other auto shops in the area and was told that I would have to drop off my car for 1 to 2…read moredays since all state inspection is first-come and first-serve and there was a wait. Decided to stop by Speedy since it was in the most convenient location for me, and if I had to wait or leave my car then so be it. Front desk service was friendly, was told it would take up to an hour so I decided to wait. Waiting area is small but clean with comfortable chairs and water. I brought my game console to keep myself occupied but they finished inspecting my car within 40 minutes and I was off on my merry way. Definitely will come back for future car inspections.

I purchased new tires and had an alignment in Jan 2026 by NTB. In mid-February 2026, someone drove…read moreinto my vacant car, in a parking lot, damaging my passenger side/front bumper and shattering the headlight assembly; causing my steering wheel to be turned (while my wheels were straight). The other driver's insurance company refused to do an internal check of my suspension, alignment, etc. and only fixed the bumper and headlight. After I got my car back from repairs, I took my vehicle back to NTB on Debaun Loop and they took care of me with no problem. Chris and his team were very friendly, got me in and out, communicated to me every step of the way, and eased all of my concerns. I truly recommend NTB on Debaun Loop for your automobile services.

Clean, Friendly and Fast. I'm new to the area and was sent her by my boss and was a little…read moreapprehensive about it at first, but i promise it was the best experience i have had at a car place in a long time. David the manager was so patient and explained all i needed and what would work best for my car. He had excellent prices that stayed in my budget and i was so grateful. He even helped me with different places in the area. My tires are amazing and my car drives so much better thanx to David and team in Chesapeake, You guys rock and thank you.

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

I've been coming here for about 5 years. I had an issue with one repair they did, as it didn't fix…read morethe problem. However, overall, they've done really good work on my vehicle. Most importantly, I feel like I can trust them. They're always willing to walk me back into the garage and show me the issue. For that reason, I keep coming back, as I really appreciate the transparency.

This is a long overdue thank you to ProTime and I'm surprised to see that there are no other…read morereviews. I was first introduced when a salesman stopped by my apartment selling a sheet of discounts. I talked with the gentleman for a little and saw that the deal was well worth the money in oil changes and state inspections alone. I've always been hesitant of finding new shops and I was new to the area. My time with ProTime has always been friendly, reasonably timed, and never in doubt. I'm always freaked out that I'm going to drive away and - SURPRISE! - check engine light. But not here. My '08 Escape runs without reservation. Last, and certainly not least, once my wife and I went in and the guy tells us that he noticed the paint marks on the side of our car from a pole we'd recently scraped against and asked if he wanted to wait a second to see if he could help. He called a buddy about a tip regarding it. I think to myself, "What's this quick fix going to run me?" Nothing. A handshake and 'have a nice day.' Now - to be fair - I would to expect this to be the case for every job I brought him, but I'll keep coming back with confidence that I'm in good hands.

They have bad attitudes over priced gave me wrong part number i got my part from hall toyota it…read morewas too but the want almost 900 not fair price at alll