Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

Came here when I was well overdue for an oil change. The service was quick and I didn't even have…read moreto get out of the car. The crew were very nice and informative. I didn't have a coupon and they found one for me which was very nice. I think it was a great value for my money. Definitely coming back in the future for all of my other oil changes.

First off, Gabby was wonderful! Great customer service and helped fix my issue today. I came to get…read morean oil change last Friday but I don't recall the names of the gentlemen that performed my oil change. I noticed my check engine light came on the next day. I went back today and Gabby checked everything; thankfully my air filter just needed to be screwed back in properly.

I've been a loyal Take 5 Oil Change customer for years, so this experience was extremely…read moredisappointing. I brought my Kia Carnival in for a routine oil change -- the same vehicle that had a Take 5 "next oil change" sticker on the windshield due this month. Despite being a repeat customer, the store manager refused to service my vehicle and claimed it was due to a "corporate policy." That explanation turned out to be completely false. I contacted Take 5 corporate directly, and they confirmed there is no policy preventing them from servicing my vehicle. In other words, the explanation given at the store simply wasn't true. What makes it even more frustrating is that the location had zero customers at the time. Instead of providing service, employees were standing around while making up policies that corporate says do not exist. After years of choosing Take 5 for oil changes, this was incredibly frustrating and disappointing. If a location doesn't want to service a vehicle, they should be honest about it instead of blaming a nonexistent corporate policy.

First and foremost, I don't like oil change centers, but man when I gave this location a call…read moreStephen is amazing! Got me in quickly very friendly very outgoing facility is amazingly clean. And I have an older Dodge ram pickup truck and the pricing was fantastic! Normally, I know that it's going to cost over $100 just for my oil change loan in Hemi truck. But they also have coupons online. I was very impressed with this location. I'll definitely be coming back.

I arrived about 20 minutes before they opened, and one of the team members came out to greet me and…read moreasked how I could be helped. That alone is an important aspect of excellent customer service. He then proceeded to ask if I needed anything else and offered me some water. What a great first impression! I did not enter the building since they do not require you to leave your vehicle during an oil change. I think the oil change service was worth the price ($115.56 full synthetic) so I'll definitely be returning due to the convenience and kindness--they even cleaned my windshield :) Shout out to Marcus for being so thorough and welcoming! They accept walk-ins, but if you go to their website, you can also schedule ahead, which could probably make the process faster.

5 stars to this place thanks to manager Lorraine. She was upfront with the potential of a long…read morewait. She made me feel comfortable with her knowledge of the repair needed. Thank you Lorraine! Jiffy Lube do what you can to keep her. She's a good one.

Worst service I've ever had. I was the first one in when they opened. All I was getting was an oil…read morechange and it took 1hr. When I went to pay their card machine rebooted when I insert my card and charged me twice. There were rat traps everywhere and the place smelled like tires and piss. When I got my car I drove up to stone oak only to realize my keys were not in the car. I called them back and they said they put them in the car, then said the cup holder then said between the seats. Come to find our my keys were ON THE ROOF OF MY CAR WHILE I WAS DRIVING ON THE FREEWAY. If after reading this you still decide to go there just make sure Skyler B isn't the one to help you. She royally screwed up my day and experience.

Went to get my oil changed and it was very expensive, around $100. They did not even change out the…read morefilters, just told me they were very dirty. They also told me I have an oil leak in my car and wanted to sell me a degreaser diagnostic for $150. I never noticed an oil leak before, but suddenly there's a big mess of oil in the garage. I took my car to the Honda dealership and they tell me there is NO OIL LEAK. But now I have to PAY FOR THIS AGAIN because Honda had to diagnose the issue and my car has leaked a LOT of oil in the last 48 hours. --- I called and spoke with the manager Nate. He was polite and respectful, and they agreed to refund me. I appreciate that. ---

Had my LX470 blow the belt while running down I-10 near Buccees, Christian Brothers was quick to…read morerespond and sent a tow truck to pick up my vehicle, brought it in and fixed this along with an oil change and various maintenance items. They had excellent customer service and smiles to match. Highly recommend CBA Stevens Ranch!

Me recomendaron este lugar para arreglar unas peculiaridades que mi carro presentaba y me encantó…read moreel servicio y la honestidad con la que me atendieron, el servicio fue super eficiente y me dieron garantía de dos años a partir de la fecha, el precio excelente ya que tenía dos cotizaciones adicionales de otros lugares y todos con precios por las nubes, ellos me dieron un estimado muchísimo más bajo, el chequeo general tiene un costo pero si tú decides que ellos te hagan el trabajo no te lo cobran, así que me lo hicieron y quedé muy satisfecha con su desempeño, muy recomendado por si estás buscando un mecánico

Great place, To Go To Get Ur Car Repaired! Friendly and Excellent Workers,You Can Wait while Ur…read moreCar Is Getting Fix ‼. They have a Sitting Area with air Conditioner

The shop has great customer service that is quick and has great quality. They guaranteed me the…read morelowest cost tire and delivered. They provided me with the exact tire I needed and got me an appointment when I called for same day service!!!

Quick service and friendly staff!…read more This was the best service I got while in Laredo (restaurants, stores, etc)

wow! Great customer service and awesome service…read more Glad the other place didn't have the oil for my daughter's jeep. I would've not found this place. Close to my house and very clean. The young lady that took care of me was very thorough. I will recommend this shop for sure! Thank you

Top notch customer service!!! Both Patrick and Mavyn took care of my daughter's oil change today…read moreand both were very professional and knowledgeable. I'm always appreciative when the technician makes their recommendations but don't push. They even provided an estimate for what was recommended in the event we go back. Great assets to the company. Thank you fellas again!!