The shop has great customer service that is quick and has great quality. They guaranteed me the lowest cost tire and delivered. They provided me with the exact tire I needed and got me an appointment when I called for same day service!!! read more

Quick service and friendly staff! This was the best service I got while in Laredo (restaurants, stores, etc) read more

My tire was having some pressure issues so I scheduled an appointment to have it repaired and inspected. The staff was so nice, he was very understanding to hear and help me diagnose my problem, as well as letting me know how to troubleshoot this problem later on on my own! Very appreciative read more

Service at this big o tires center is awesome you are treated right from the start excellent service tires and service big thanks to albert who helped us out with our vehicles issues they were able to diagnose the issue with my folks cars and my car and even my sisters car excellent customer service really reasonable service time on our vehicles times didn't have to wait all day or schedule a time to even bring in our vehicles you don't get that at dealership or the reasonable service times can't say that for discount tires I quit them and went to NTB which became big o tires albert gave us great customer service very knowledgeable about automotive if he isn't a store manager he should be promoted to one within big o tires read more

Customer service and prices here are a step above the rest. Albert helped me out and made me feel welcome. Can't say enough about how good the customer service is! Super nice and helpful place all around. One suggestion, it gets hot in the main lobby, couldn't hurt to cover these big windows with some shade! Keep these guys cool! Thanks again to Big O read more

This padticular store branch houses an amazing team of trusted techs and a caring management team as well. Area boss Johnny who actually has his office at this branch took personal care of what I would consider a comprehensive project for my vehicle that needed a major repair due to a mistake that one of the techs at another branch made. Johnny made everything as easy as possible for me as I dealt with all the inconvenience and anxiety. Big O has been a lifesaver since I started taking my then brand new vehicle to their shop on Babcock Road in early 2020 -- from installing my hitch, my oil changes, complete brake system replacement, etc. -- special mention to that branch especially to former store manager Cody (now on special assignments), current store manager Martin, ASE tech Josh (installed my hitch), and front desk man Chris (now at the Leon Valley store). Special mention not only to Johnny but also to store manager Andrew, ASE tech Austin (who did the lifesaving project for my engine), and front desk man Mike for making my waits as comfortable as possible. God bless Big O but especially this branch. You will always be my company and family. read more

I will first begin positively: if you need tires - ONLY tires - this is the place to go. Several months ago I was with a daughter (the primary driver of the van that needed tire service: balance, rotation) at this location. In the process of this service it was discovered that brake work was needed. As we were in more immediate need of the van, and because the service writer presented the need as fairly dire, we agreed to the work. My first complaint is that it took a LONG time, and we were made to wait so long that I will admit to a bit of desperation for them to actually do the work. Fast forward: after spending nearly $500 for the so-called repairs, about two months later I happened to be driving said Sienna van; I noticed that the brakes were not working well, there was shimmying and the emergency brake was not working. When I took the van to our regular mechanic about these problems, he essentially re-did the same brake work, and in the process found several anomalies (such as unconnected and missing parts). I went back to Big O to see if just perhaps they would AT LEAST reimburse me for the parts costs; instead, the manager sort of "quacked" at me, asking why I hadn't brought the van back to that store (as if! I would; I hadn't even noticed the problems, and if I did, why would I trust them to do it right?), and that he would notify someone up the line from him about my concerns. Months went by . . . no response of any kind . . . recently I needed further brake work, so I took the Sienna to our reliable mechanic, where even more failures (presumably, on the part of Big O were noted) and subsequently repaired, for further cost. In short, do not rely on these folks for honest, efficient, and correct repairs. Signed, Older, Wiser, Poorer Kent McElroy read more

I have 2 vehicles and get all my services here until recently. I will find somewhere else to go based solely on their customer service is terrible. The store manager is completely rude especially when I asked for my receipt. He said why when your vehicle is fine. I gave them a few chances the last couple of months because everyone has a bad day sometimes but I will no longer go to them. The guy acts like he doesn't even want to be there leaning across the counter completely unprofessional and the technicians have to go pull him out of his office every time a customer came in. Get a new store manager read more

Found a screw in one of my tires late Saturday afternoon. Was the last thing I wanted to deal with and other local shops wouldn't check it out til Monday. Drove a few miles to this shop and they were able to get me in even though they were getting ready to close up shop. I was out within ~30 minutes! This is the second or third Big O Tires location I've been to where I've been put in a bind at the end of the day and they saved my weekend. Will be coming back to get the rest of my matching tires soon. Service was super friendly and I didn't feel like I was being ripped off or upsold. All options were given to me upfront. read more

OMG life savers!! Where else would I have found a replacement for my flat tire... thank you thank you thank you! Service was quick, I got offered some water or coffee while I waited. Complimentary Wifi! These guys went all the way!! Dont hesitate to call them when in trouble. They will make sure you are comfortable with the price even in an emergency. read more

Big O Tires - I did not have the knowledge these ladies had... - Tires Near Me - Leon Valley, Texas

I got an alignment at this location and technicians did a horrid job. They do not know how to do an alignment with adjustable upper control arms and left my truck with its tires bowed inwards. I have SPC upper control arms on my 2000 4Runner and they did not know how to get the alignment right. They only know how to work within factory specs and do not know how to adjust for aftermarket suspension upgrades. I will not be coming back here for this kind of work. read more

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I went online, made an appointment. I filled out all of the paperwork online. When I got there, they went out to my car, and took an odometer reading and some other information. We came inside, and they asked me a lot of questions that I had already put into the appointment questionnaire. As I was going into the waiting room, I thought I better let them know that I don't have a lot of time because I only budgeted enough time for my oil change, normally 10 to 15 minutes, and I understand if they go over 5 or 10 minutes so 25 minutes would have been a lot of time but I was ready for that. I asked them how long it would be and they told me it would be 45 minutes to an hour. I said, "for an oil change". He said yes. Why would I make an appointment to just sit around for 45 minutes to an hour. Why do they even do appointments if they aren't going to get right on to someone's car? I usually got to one of the quick service oil change places, and the oil change takes 10 to 15 minutes. If one has a lot of time to burn, Big O Tires might be the place to go but if one has things to do, I thing a quick oil change place would be better like Jiffy Lube. They even have a discount coupon, too. I don't work for Jiffy Lube but there are a lot of others that I haven't been to like Midas, Valvoline Oil Change, Take 5 Oil Change, ... They all have coupons for discounts. Here is the Jiffy Lube ad: OIL CHANGE AND MORE IN MINUTES! We use quality oil, check vital fluids and tire pressure, vacuum, and more! No Appointment Needed! read more

Beyond disappointed because although the did a good job putting new tires on, it didn't seem like they were balanced since they ripped the weights that were on there off and you can still see the residue. scratched a rim, I am missing a hubcap, and I am missing the chrome mustang that is in the middle of 2 of them. It is absolutely disgusting that I have trusted them to change my tires, and have the trust in them to give my car back the way I dropped it off. read more

Do not take your vehicle here, they ruined my son's engine by failing to put oil cap back on fluid went everywhere and they would not take responsibility for it. I was told by another mechanic shop that that was the issue, this was Big O Tires at 1604. BE AWARE read more

As a former mechanic familiar with electrical, engine and drive train design, ooerstion, repair, reoperation, dropped my car off due to work and family commitments that week. Day 1, asked for break pads, fluid change and shock replacement all around. Drove home with right rear shock loose, banging and hitting metal on metal,, turned around had to have them fix it- 900.00. Day 2, picked up car and halfway home had a popping sound now coming from front driver side front end. Take it back only to have them tell me they never touched the front end. Asked how thats possible with the front shocks replaced the day before? 700.00 later, new front shocks finally installed, halfway home popping sound on front end still there. Car is 4 years old, bought with 26 k miles, current miles 60k, very well kept, low miles and driven very easy, absolutely no popping sounds ever experienced before turning it over to Big O. Day 3, only advice they gave was worn out ball joints???Are you kidding me? No chance, not a coincidence. Have used Big O for awhile, loyal customer for years since before they bought out the NTW that was there. Never giving them my business again. read more

Took an hour to do an oil change and claimed that my CCA on my battery was extremely low and the battery needed to be replaced, went and tested the battery after that and the CCA were not low in the slightest read more

Returning for an oil change and a free tire rotation. Great service and NO added pressure that I need extra. Very pleased with the service !! Thank you read more

Went in without an appointment for an oil change. They said the wait would be 30-45 minutes since I had no appointment - understandable. They got me in under 15 minutes. They did make recommendations and gave me a quote for items I needed. I thought the quote was fair and have scheduled an appointment to address those issues. I had previously gone to Midas on Culebra/1604 where they gave me a 1.5-2hr wait because I had no appointment so I appreciated them fitting me in. My tech, Jesse, was extremely helpful and courteous. Would highly recommend! read more

Our whole family comes here for all of our trucks needs and they're helpful and with reasonable prices. We will keep coming back here for everything we need. read more

Kudos to the Regional Manager, John, who really stands up for the customer and this location in Leon Valley that referred me to him to take care of an issue that other location created! Good management matters and this location as well as John practiced integrity and great customer care! Blessings to them! read more

Here I sit waiting. I had an appointment for 1:30. I check in, and they said 90 minutes for balancing tires. It took them 75 minutes before my vehicle even made it into the bay. It's in the bay and just sitting there. 90 minutes have come and gone. What does an appointment mean? 90 minutes for something that should take around 15? Highly annoyed. read more

Got in and out today with an oil change for a fair price! Excellent service from intake up to management.

THIS HAS TO BE THE MOST CRAZIEST BUISNESS IVE EVER CALLED . Not even being dramatic I called to make an appointment a whole day in advance because I had was driving by and saw the "14.99$ oil change" sign and I normally get my oil changed for around that price so I was like let me give them a call. This guy answered he asked me what kind of car I owned and all the good stuff , I told him exactly about the 14.99$ price quote and that's what I was looking to pay he said "Yes" and proceeded to book my appointment. After being booked we hung up I called the next day 30 min before my scheduled oil change appointment just to confirm and make sure they had the oil for my car . WAYLAND the manager answered the phone and was the same gentleman that booked my appointment the day previous , I asked if he had the correct oil for that price and he than cut me off and told me that my car dosent take that oil for the promotion price listed !!!! When the day before I specifically asked him all the details even told him about the 14.99$ and it wasn't about the price my girlfriend has been going here for 2 years and I thought I might give them a try when I saw the price it was a plus but seemed to good to be true so that's why I called to double check before my appointment WAYLAND than proceed to get angry with me because I asked him "If you knew my car didn't take that oil for that price why didn't you tell me before booking my appointment?" And he proceeded to get mad at me tell me "So you want to cancel your appointment? Better yet I'll cancel it for you bye" and hung up on me !!! Crazy right ? It gets better I called back to ask for a manager and he tells me he is the manager !!!!!! I was mind blown I've never been spoke to by a manger like that ! I asked what did I do to him for him to be so mean to me ?? And he proceeded to yell at me telling me "if you want to out that oil in your car than go ahead , that's on you " I told him how am I supposed to know what oil qualifies for 14.99$? That's your job " And he told me "NO it's not my job to know what oil your car needs that your responsibility, I've spoke to you twice and I'm done with you " he said a lot more but this review as you can see is already so long !! Thank god our friends works there and his mom is the regional manager I'm calling now to make a formal complaint and if anyone else has experienced something similar here is a number to call "18668342652" . read more

The service agent was very helpful, and personable. Even when he missed diagnosed my leaky tire (bad valve), he made it right to my satisfaction. read more

Don't shop there you're better off going to discount tires for tires or Midas. I went there because I needed more work needless to say they screwed me. I'm now having to take my vehicle to another shop to fix their screw up. Mechanic and manager will swear up and down that they didn't do it or touch that part of the vehicle. read more

Got to this place at 11:16am for an alignment. They did inform me of something else that had to be done on my car which took a whole 20 minutes, all they had to do was tightened a rod (no parts needed)... not surprising that it costed $150 for "labor". Not only that, t is currently 2:37pm, & I'm still here... you do the math. UPDATE: they did try to make things right by giving me a discount. It was much appreciated. read more

After trying to get in for 3 days I finally got in to have my tires checked for leakage. Of note I purchased Big O tires with the warranty and had them on for about 30K miles. Techs informed my my tread 3/32. Also i was informed that 2 of 2 tires had leaks me they could fix one with a nail hole due to the tread the other could not be repaired. Wanted to sell me $1200 tire replacements. Immediately left the store when I they attempted to charge me for the repairs, they "could repair" which are covered under their warranty. They nulled the charges after I reinformed them of their warranty. Upon leaving I went home and checked the tread and I measured it as 7/32 on all 4 tires. This branch seemed more interested in the sale vs maintenance of their tires. Finally, after I checked the thread I went to another tire store in town who repaired my tire at no cost without issue..... read more

I went in to purchase new tires for my truck. They recommended Nitto tires so I went with their recommendation. As soon as I drove my truck, after spending $1,753.00, with the new tires on it was clear something was wrong. There was a tremendous radial pull and the truck could not go over 50 mph without losing control. My mechanic confirmed that this was the problem. I took the truck back the next day and told them what was happening. After waiting for hours they told me the truck was fine after they re did the alignment. I asked them about the tires and the guy got angry and said they were brand new tires there was nothing wrong with them. I barely made it home the truck drove so bad with the tires pulling from side to side. My husband and I went back the next morning and they told us to leave. I filed a written complaint with their corporate headquarters, no response. Was on hold for 30 minutes multiple times and could never get a hold of anyone at corporate. They don't even care that they put defective tires on my truck and put my life at risk. My truck is not drivable and I have to go get new tires somewhere else. I would never trust this company with tires or any vehicle service whatsoever. read more

SAVE MONEY HERE! Thomas, Tyrone, ​and John took care of my car fast and with care! I brought my estimate from Mazda who had done my diagnostics. Thomas not only brought the number down by hundreds, but also made sure that ​everything was done to perfection. My husband and I have been visiting this location for years for our Mazda and Jeep and will continue to take our cars here for all its future needs! Love this location and the team! Thanks, ​Thomas Tyrone, and John! Keep up the good work! read more

Last minute but needed lug nuts changed. Reviewing so I can remember location* thanks

I took my car in for a wheel Alignment. When they were finished the service manager said they could not align the drivers side rear wheel. They further stated and wrote on my invoice that they needed to "Remove and Replace Rear Crossmember." They also wrote that "Cradel, Rear Suspension " had to be replaced. The cost for labor would be $770 and the Cradel would cost $899 with a total cost of $1,779.23. Shortly after I left. My car has NEVER been in a major accident to cause that type of damage. This was all fine on March 28, 2023. On March 31st I took my car to a different shop (not Big O Tires) for a second opinion. This shop was able to align my 4 wheels and wrote on my invoice, "WE FOUND NO BAD PARTS OR DAMAGE. CAR ALIGNED TO SPEC" as was shown on print out showing the before and after pics of wheels. On April 3rd I called Big O Tires and spoke to the manager. I explained what happened and requested a refund and told him that his shop was trying to upsell a job that my car didn't need. He said I would have to take the car back for a recheck and insinuated that the paperwork I had from a different shop could be forged. STAY AWAY FROM THIS SHOP. Horrible Service . They got 1 star because I couldn't rate this shop any lower read more

I know each day is different, but just showing up today after a brief phone call with these folks, my total wait time to speak with an agent and get work initiated on my flat tire was 4 minutes. They installed 4 new tires on my car on July 1st at 55% of what my auto brand repair company had estimated. It was a great experience with them then, and another great experience with them today. Yes the work today took longer than I had hoped, but then it took them time to assess that the damage to the tire was not repairable and the only option was to get a new tire. And the cost of getting a new tire from them was simply excellent and so affordable! I tend to absolutely dislike most businesses I've had to deal with in San Antonio, but Big-O-Tires is DEFINITELY an exception. The people there are excellent, professional, communicative, straight-forward, helpful, and understanding. Perfect!! read more

Let me start by commending Andrew for his outstanding above and beyond service. From the moment I called to the moment they finished working on my car, his professional attitude and attention to detail service was impeccable! He doesn't nickel and dime you, but rather looks out for your best interest by giving you the best deal possible. I'm an Operations Department Head Guest Services Manager for a major hotel chain, so believe me when I say that I recognize great customer service when I see it. The care and concern that he exhibited made me feel like a guest, rather than a customer. He's earned my business for life. I'm my opinion he's a true valuable asset to the Big O Tires family! Keep up the outstanding service Andrew! read more

Got a Groupon for this place for an oil change and tire rotation. Besides it taking over an hour, service was good and place had a nice lounge to wait in. Will definitely take my car there again. This was a pleasant first experience. read more

Had a great first experience here. Never been here before and needed an oil change really bad ASAP. Came in and was out within an hour. Great service. Was treated really nice and professional. Will come back read more

A great bunch of guys that work there. I needed to get some wheels mounted to tires and balanced. I had gone to Discount Tire and they said it couldn't be done for two weeks, however they had about 10 employees standing around not doing anything. I decided to try Big O and when I pulled up I was greeted and asked what I needed, so I explained what I needed. They employees got right to mounting and balancing my wheels and tires, took maybe 30 mins. I will definitely be going back to Big O when I need some tires for my vehicles. read more

DO NOT go to this shop for any type of discounts, especially Oil Changes and expect to get the price quoted for any specials they have. They have a 'special' on their web site that says you get a Full Synthetic Oil Change with a free tire rotation (which includes 'up to' 5 quarts of oil) for $49.95. I go in there with my 2011 Ford Edge to get the special, and the guy goes out to my car to get mileage and I guess my VIN number. He then comes back and says that the manufacturer's amount of oil that's used in my vehicle is 5.5 quarts, and I have to pay $64.95 instead of the advertised $49.95. I told them it was ridiculous that I would have to pay another $15 for HALF OF A QUART OF OIL. I actually live less than 4 blocks from this shop, and I told them I had some oil in my garage that I could add the half quart myself, and they said they could not do an oil change without putting the recommended amount of oil in the car. Needless to say, I walked out. Just be aware of their deceptive marketing practices. I'd take a guess they pull the same tricks with their other 'specials' and jack up the price because of some minor or other 'manufacturer requirement'. read more

I had tires put on by Big O Tires because they were on sale. Came with free alignments for a year. First time it was done the steering wheel was off to the right. Second time I went for alignment the steering wheel is off to the left. Please do not get your alignments done here. They suck I left with a crooked steering wheel. I threw my receipts in the trash I'm never going back. Brake check on De Zavala got my steering wheel perfect. read more

Do not go to this store they are not very helpful especially the manager there customer is not important to them they are poor bunch ..

I take the car in for an oil change and get home to figure out they didn't put everything back together right on the car. I'm now back here in the waiting room so they can fix their mistakes. I better not be charged for this. read more