I have taken my RV there three times now, based on the recommendation of my sister-in-law who has…read morebeen using Potranco for decades. Rare is the independent auto service that the expertise AND several BIG bays (including four new ones) to work on RVs with auto chassises like mine driven by a Ford F-53. I had an electrical problem, but Steve, their RV specialist found it and fixed it promptly. The service advisors, especially Stacy who handles RVs, were VERY professional. They run it akin to a dealership repair and maintenance service.

Said car was fixed but come to find out had a fuel leak. Was told car could have caught fire.read more

wow! Great customer service and awesome service…read more Glad the other place didn't have the oil for my daughter's jeep. I would've not found this place. Close to my house and very clean. The young lady that took care of me was very thorough. I will recommend this shop for sure! Thank you

Top notch customer service!!! Both Patrick and Mavyn took care of my daughter's oil change today…read moreand both were very professional and knowledgeable. I'm always appreciative when the technician makes their recommendations but don't push. They even provided an estimate for what was recommended in the event we go back. Great assets to the company. Thank you fellas again!!

I've taken multiple vehicles to them, and they have done a great job. Got my jeep back up and…read morerunning fixed all of the issues I was having with it and identified a few I was going to have as well. Thanks!!

I had to get a sensor replaced and they were able to give me a price quote over the phone and fix…read moreit same day! The whole process was quick and easy, they even text when the vehicle is ready. Everyone was helpful, thank you!

Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

Came here when I was well overdue for an oil change. The service was quick and I didn't even have…read moreto get out of the car. The crew were very nice and informative. I didn't have a coupon and they found one for me which was very nice. I think it was a great value for my money. Definitely coming back in the future for all of my other oil changes.

Jay had great customer service and was really amazing. He was extremely helpful. My experience at…read morethis location was top notch. He got me in and out in no time I would definitely recommend.

I'm incredibly disappointed in this location. I went in and let the service staff know my wife hit…read morea pretty bad pot hole and that the car was shaking severely (believing it was an alignment issue). I agreed to pay for the 3 year alignment package thinking it couldn't hurt to get it done from time to time. Once the alignment had been done, the car continued to shake just as before. It was at this time that the person claiming to be the manager advised me that he had discovered a problem with the lower control arms of my 2022 Hyundai Tucson. His quote to fix them? $713.82 each for both and he suggested both be replaced at the same time because it was bad to do just one. So +/- $1,400 is what he wanted to do the work the same day so I wouldn't "destroy" my car. Spending this amount of money without getting a second opinion didn't sit right with me, so I took my car to a locally owned tire shop down San Pedro. The issue they identified? A bulge in the driver's side front tire. $75 bucks and a used tire later, my car is running like new. Shame on y'all. You're the reason no one trusts people in the trade. You can keep the 2yrs and 10 months of your alignment service, my family and I will never return to this location or franchise again.

The A/C on my 20 year old pickup was working intermittently and I feared the worst. I took it in…read moreone hour before they were scheduled to close on Saturday of Labor Day Weekend. John and his senior tech stayed, analyzed what was wrong, got the parts and fixed my problem for a more than fair price. Not nearly what I was expecting. They've got all my vehicle work from now on.

Joseph and Jonny helped me out good business quick and easy highly recommend if you need something…read morefix for your vehicle! Also been coming for some years definitely got me the best price for sure I would've paid way more at the dealership for the work they got done !! Definitely coming back to continue business with Texas Auto Repairs

We've taken all of our cars to O'Brien's for years. They've always been incredibly helpful, honest,…read moreand fair. Thank you for being a trustworthy mechanic shop!

O'Briens Automotive is truly one of the best businesses I've ever dealt with. From start to finish,…read morethey make you feel like more than just a customer -- you are treated like family. What really stands out is how much time they take to listen to your concerns and explain things clearly so you know exactly what's going on with your vehicle. There's never any pressure, just honest, straightforward service you can trust. The team here is friendly, courteous, and professional in every interaction. You can tell they genuinely care about both their work and the people they serve. The quality of service is unmatched -- they go above and beyond to make sure everything is done right the first time. Another thing I really appreciate is how simple and convenient it is to schedule an appointment. The process is quick, easy to access, and always handled smoothly. From check-in to pick-up, everything is efficient without ever feeling rushed. If you're looking for an automotive shop that combines top-quality service, professionalism, and a family-like atmosphere, O'Briens Automotive is the place to go. I can't recommend them highly enough!

Had my LX470 blow the belt while running down I-10 near Buccees, Christian Brothers was quick to…read morerespond and sent a tow truck to pick up my vehicle, brought it in and fixed this along with an oil change and various maintenance items. They had excellent customer service and smiles to match. Highly recommend CBA Stevens Ranch!

Went to get my oil changed and it was very expensive, around $100. They did not even change out the…read morefilters, just told me they were very dirty. They also told me I have an oil leak in my car and wanted to sell me a degreaser diagnostic for $150. I never noticed an oil leak before, but suddenly there's a big mess of oil in the garage. I took my car to the Honda dealership and they tell me there is NO OIL LEAK. But now I have to PAY FOR THIS AGAIN because Honda had to diagnose the issue and my car has leaked a LOT of oil in the last 48 hours. --- I called and spoke with the manager Nate. He was polite and respectful, and they agreed to refund me. I appreciate that. ---